appalling customer services (MFI)

Member Name: milliken

Product:	MFI
Date:	30/06/08 (283 review reads)
Rating:

Advantages: none

Disadvantages: delivery, stock atrranging installion

I have had ongoing problems with MFI, I have a small bathroom that needed to be fully refitted. We paid in excess of £4,600 for what is not actually very much. I waited for a long period with no news about an installtion date or delivery, chased up the store- not easy as they are lots of barriers to speaking with customer services like they dont answer phones, return messages etc. Threatened to withdraw my order and they arranged a date for delivery and installation some 12 weeks after the order was placed. The delivery was incomplete no mention of what was missing or what they were doing about it so chased that up.
Then to compound matters I stayed off work on the day of installtion and guess what no fitters arrived. I phoned the fitters directly and was advised that the hub had not booked in the job and that there would be another 4 week delay!!!after some discussion they agreed to bring it forward by 2 weeks. That doesnt compensate for the day off work and the stress and hassle. I am so angry that this large company are getting away with overcharging on products and giving the most appallingly bad customer service I shall ensure all my friends are advised never ever to go to MFI and am advising anyone reading this to steer well clear, this company does not deserve to continue operating as they treat their customers with absolute contempt.
NO STARS AT ALL.

Summary: Rubbish company should stop trading