Good kitchens, shocking service (MFI)

Member Name: oxfordbloke

Product:	MFI
Date:	10/06/01 (145 review reads)
Rating:

Advantages: Nice products

Disadvantages: Shocking service, Broken promises, Lack of care

Im very happy with the kitchen i bought from MFI, and happy with the price i paid.

Unfortunately, all this was ruined by abysmal customer service.

The kitchen was delivered late, pieces were missing, and i had to make more than 20 phone calls to resolve it.

The store were not interested at all once i had paid them, so i had to resort to head office, who showed some concern, but were very slow at getting anything sorted.

In all the calls i made, only 2 were returned, and i got the impression that i was just another annoying customer.

Having spent £4,000 i expect a lot better.

I will never even walk into an MFI store again

Summary: