MFI Reviews

MFI has been horrible with its service in Blackburn and last year it was more than horrible for me to use them. Came with my partner looking for a new sofa for the house it was crazy that not even one staff member was available around to help. They had just two people working in the store on the day and it was horrible finding help as ...  Read the complete review

Have recently had a kitchen fitted by MFI and although the fitting is good my complaint lies with the time taken to fit it!!!!!.We paid for the "premier" fit....................god knows why? in total it took nearly 5 months to install and still not happy.The "dedicated" installation team who are supposed to contact you through ...  Read the complete review

Me and my mum both purchased bathroom suites with MFI this year. With mine, there was a manufacturers fault with the waste pipe of the bath and a few months after it was installed, the waste pipe came loose, spilling water all over the bathroom floor, into the kitchen, I was electrocuted, the kitchen was destroyed and I am awaiting insurance coming through. I am also still awaiting a refund cheque, 5 months later!, for goods which we were sold that we did not need.

My mum's shower was never sealed by the MFI fitter and the first time it was used, the water gushed from the shower, to the floor, through the NEW floor, into her kitchen, damaging her books, TV and radio. She has been avoided like the plague and MFI will not take responsibility.

AVOID MFI! I will never use them again.

What an experience! And never again! Having gone to my local MFI store to purchase a dining tabe and chairs - they informed me that sale prices stood for another 3 weeks. We then went home to measure up etc and were quite excited about the perfect table we had found. I then returned to MFI to make an order and pay. After having taken all my ...  Read the complete review

We had a space kitchen fitted and supplied by MFI in July this year and it was pretty much a hassle free pleasant experience. Sandy from MFI in Falkirk helped us with the design, they arrived at all times as expected and prearranged for pre fit etc. The joiner (Ian) that fits their kitchens in Falkirk is unbelievably good and the finish is ...  Read the complete review

I'm quite surprised by the feedback MFI is receiving. I redid my entire kitchen using their Space range and I had an experience that was pretty close to my ideal when it came to customer service. I've heard claims that the staff are rude but I found the complete opposite; on the contrary, they were keen to help me find just what i ...  Read the complete review

I have had ongoing problems with MFI, I have a small bathroom that needed to be fully refitted. We paid in excess of £4,600 for what is not actually very much. I waited for a long period with no news about an installtion date or delivery, chased up the store- not easy as they are lots of barriers to speaking with customer services like they dont ...  Read the complete review

My advice to all is go to the Furniture Ombudsman. They will mediate on your behalf. I have had the same experience as almost everyone else. Bought an MFI kitchen. Wrong cupboard fittings, faulty unit etc etc. there are so many things wrong that I can't possibly list them all here. The worst was that the fitters installed a 70mm ...  Read the complete review

I have read a number of reviews regarding MFI and as a recent customer thought I would add mine. We were recently seeking to improve our guest bedroom and as with all DIY projects we sought to make the best possible improvement within a reasonable budget. Overall we are very pleased with the results and firstly it has to be acknowledged that the ...  Read the complete review

MFI like to S**T on you from a great height!
Paid in cash up front 6k for a black space kitchen, when the fitter measured up he added on another 1k of units for infills!! took months due to cupboards missin from delivery and damages done by MFI fitter - treated really badly by all staff we tried to get to help us - overflow pipe on sink not fitted flooded cupboards and expanded MDF bases! was told he fitted it correctly not his problem!. Sat and cried in store after 3 weeks of having delivery dates changed and things not arriving - no one cared - 2 small kids no kitchen - still damaged panels doesnt look like what we wanted - 1k of panels on top of order so he could cut them up to fill gaps he measured!!
Wish i had gone to IKEA
0 stars

If you are reading this it may be too late. However these are what you will need. SPARE MONEY. You might need it!!!! I had to pay for 2 oven packs. The day before delivery a phone call told us the oven would not be delivered for 3 weeks. The hob and extractor came but I had to go to B and Q and pay again for an oven. (Took approx ...  Read the complete review

Never ever buy from MFI! We ordered our kitchen in Feb' & as arranged was delivered on May 10th (paid for in full). My husband was fitting it himself & so the kitchen was stripped bare ready for its' arrival. Some items were missing, some were incorrect and all the unit carcasses came the wrong colour. We sent the carcasses back. No one ...  Read the complete review

We bought a kitchen, half price. We used our own fitter. A few delays with a number of items being delivered but nothing too bad. The real problem began with the extractor fan, the first was broken, the fan shattered off its mountings. Fitter remarked that it was delicate and not packed properly inside. Ordered another which came eventually, also broken, fan sheered off inside. Spoke to manager at Isleworth Kieran who was very curt and rude, he said he had never come across such a problem but would order me another. He didn't. Chased Customer Services who ordered me a third unit. Came May bank holiday weekend, again smashed inside, no extra packaging as promised. Chased Customer S. said; 'We don't even know the supplier at Customer S, ...can't contact them' and 'Cant speak to manager but he will listen' 'Contact your store' They ordered a fourth unit.

I will never deal with MFI again. My Kitchen was paid for in full in January 2008, delivered 20/2/08 and should have been installed within 3 days. Because I am disabled we paid to stay in a hotel for 3 days so that the water, power etc could be turned off. It is now the end of April and my kitchen is still not installed, there are units ...  Read the complete review

We purchased an MFI Kitchen with Appliances costing thousands of pounds and have had nothing but trouble during and since installation. We have written to the Managing Director on several occasions to little or no avail. We discovered that the team sent in for installation WAS NOT CORGI REGISTERED SO BEWARE ALL. Luckily my Husband has Corgi ...  Read the complete review

I ORDERED A SAN REMO CUBE DISPLAY UNIT ON 17TH FEB - & DEL DATE WAS 14TH MARCH. GOT TIME SLOT OF 12-6.30PM.. AT 3PM I HAD A PHONE CALL FROM MFI TO SAY THE LORRY HAD BROKEN DOWN & COULD THEY DELIVER THE NEXT DAY. I AGREED. THE MEN TURNED UP ABOUT 10AM ON SAT. THEY DIDN'T LEAVE ME NO PAPERWORK TO CHECK ANYTHING OFF. OBVIOUSLY I NOW ...  Read the complete review

please please please do NOT buy from mfi. They designed our kitchen, eventually arrived, they had not allowed for enough worktop. tried to order more and told it has been discontinued, told to buy it elsewhere. Then we were 2 units short, tried to reorder them, they came 4 weeks later, totally different from original, 2 hours on phone to customer services, said they have changed thier manufacturers, nothing they can do,.offered to send edging tape to try and match colour of original units, will be 3 more weeks.... What a joke. so i have spent thousands of pounds on a kitchen and have been left with a kitchen with differnt size worktop and different colour units and they wont do anything. zero stars

Ordered a schreiber wardrobe system 2 double & 1x corner robe £490.65 from the North Shields MFI store 9 Jan 08. Delivery date set for 25 Jan 08. Delivery came with damaged corner & 1x double damaged - no cornice & 12m plinth - not required! Rang customer services and after 30min - spoke to lady who even asked would we accept ...  Read the complete review

The first and the last time I shop at MFI, absolute rubish. Order took 1.5 month to deliver and then one piece of furniture completely damaged. They said it will take another 4 weeks to replace it, and furthermore one piece of furniture was different colour from others. I mean how more stupid it can get? I do not understand what kind of f... nutcase they are and what idiots they employ.
NEVER EVER EVER AGAIN I WILL GO TO MFI....RATING-ZERO STARS

my story is similar ordered san remo furniture for lounge, tv cabinet turned up bashed and scratched, bookcase sent with a known fault whiich the techncal dept admited when they called me back after 5 hours. sideboard also didnt fit together. ordered replacements- delivery date arrived the items didnt. new delivery date yet ...  Read the complete review