MFI Reviews

What a rubbish company, spent a lot with them - when dining room furniture turned up with one chair acting like a see saw they offered me £30 !! when the kitchen turned up damaged they tried to get me to still take it , straw that broke the camels back they started delivering my kitchen back in Dec and now they have only the breakfast bar to deliver and they inform me its discontinued !! once again an offer of £30 good will !!!!!

they informed me to get a van and by direct from Howdens.

Would not ... on them if they were on fire

I ordered a tap from them back in november 2007 to repair a faulty tap that i bought from them previously and still haven't received it yet sent 3 emails and phoned them about 10 times . Some of the staff have been very rude talking over me whilst explaining things to them. I lodged a complaint against them with consumer direct and was told that i was entitled to repair replace or refund from the origianal tap, so sent them an email but not even replied .MUPPETS FOOLS IDIOTS

Avoid MFI at all costs, all they want is your money, and once they have it they won't care one little bit about you or your order. To briefly summarise our experience. Paid for goods 5 weeks before delivery. Took a day's holiday to accept delivery as they would only deliver on a Wednesday. Furniture arrived incomplete and damaged. ...  Read the complete review

Bought my bathroom in July and paid balance at beginning of October. Wasn't told at the time that you don't find out until the night before, when you call the company, when the delivery is going to be. Incredibly inconvenient as it means taking a whole day off work for a 10 minute delivery! The fitting was scheduled for 5th November which went ...  Read the complete review

I can ony echo previous complains about customer services and deliveries. I phoned them up 4 times over a two week period to confirm a delivery - the last phonecall the day before. The day came and went and no delivery. They had changed the delivery to the following day without telling me and I could not be there. Now I have to wait another two ...  Read the complete review

After deciding to have a new kitchen fitted, we visited the MFI store in Llandudno. There, we expressed our interest in one of the kitchens to the sales staff. We filled in a form, and were told that they would get back to us to arrange a site visit. A week later, there had been no contact from MFI whatsoever, so we called them up, to find that ...  Read the complete review

We ordered and paid for a MFI bedroom and matching bed on 31 Dec 2005.Busy decorating, the delivery date of early Feb was fine. On the date everything was delivered apart from the bed, the mattress arrived ok.The bedroom was fully fitted, finished and carpeted and still no sign of the bed. This was after several dates had been given and nothing ...  Read the complete review

We purchased an extensive fitted bedroom - two rooms really - in early Jan 2007 and arranged fitting for mid m March 07. The day before delivery we were telephoned to say there were a few parts missing but that delivery would be made separately whilst the fitter was working. Delivery duly noted that 3 doors to wardrobes and three drawers from ...  Read the complete review

Dreadfull service, rude staff, useless customer services. Its all true. We ordered a three piece suite with a promised delivery date. It didn't come. No phone call or apology, just hours on our part trying to get them to commit to a promise. All we got was indifference. When I got stroppy with them they went all offended as though they had ...  Read the complete review

MFI are the epitomy of all that equates to 'jobsworth' customer service. Every delivery we had from MFI had damaged pieces. When reporting the damage they ask you if the damage will be noticable! Hardly relevant, I'm not paying for damaged goods I'm paying for perfect items. We had to wait 3 weeks for 1 replacement part. What really amazed me was ...  Read the complete review

I had the misfortune to buy a mfi kitchen, it was crap as you can expect and MFI will not sort it out, so I created a government petition for all those poor souls who had the same misfourtune as I. I spent over £8,000 and got rubbish. dont do the same as me. I am stuck with it, here is the LINK to sign the petition, ...  Read the complete review

We have a Barcelona bedstead from MFI and during the course of our last house move, the bag containing all of the screws broke open and some went missing. I phoned MFI 'customer service' and was told that not only do they not provide replacement parts for bedsteads, that if I look in their T&Cs customers are advised not to ...  Read the complete review

I organised a bathroom for my parents both elderly. they dilivered on time. the plumber turned up on time. Did a great job and made my father tea, as he is blind. He left the place really clean. I cannot recommend them more. They were cheaper than Wicks who I started with and they were much more helpful. The work was in the Notts ...  Read the complete review

Having spend almost £1,600 on MFI bedroom furniture (without a discount on the day would have been almost £2,000) you would have thought you would get reasonable quality. After 8 delveries, this means 8 days off work, we have now given up. Please if you are thinking about buying MFI, don't, their attitude towards the ...  Read the complete review

Over the years I have assembled a lot of MFI bedroom and kitchen equipment, never brilliant but adequate and good value for money especially if you glue everything and use the occasional bracket to support parts that are a bit iffy. One kitchen I built for a friend has lasted 20 years and still looks good. That's the good news for MFI ...  Read the complete review

When I first went to MFI (Bolton Branch, BL2 1HB), on 8th March 2006. My Fiancée and me’ had a look around at the good choice of kitchens and found one to our liking. We then saw sales Consultant called (you know who), who designed a kitchen we required on the store Computer system. This looked great. We said we would have the kitchen, the price ...  Read the complete review

Once upon a time we needed a new bathroom, our old one was falling apart and limescale marks stained both bath and sink and as for the toilet, well lets not go there. We asked around and did our research on the best places to find our sparkly new bathroom and MFI was suggested. I didn’t even know that they did bathrooms to be honest but ...  Read the complete review

I would never normally even think about buying MFI, simply because of their prices. I'm more of an IKEA person - cheap, but reasonable quality. I had always made the mistake of assuming, where furniture is concerned, that you get what you pay for. Thus I was under the impression that MFI, should it ever be within the reach of my wallet, would be ...  Read the complete review

I ordered two bedrooms on June 6th 2004 from MFI. I am writing this review on December 14th of the same year and am still waiting for my order to be completed. After being advised of a delivery date of 24th Jun I didn't think it would be too long to wait for my furniture. At no time during placement of the order was I informed of any stock ...  Read the complete review

It's fair to say that a significant fraction of people in the UK have bought furniture from MFI. In the days before the Blue and Yellow God known as IKEA, if you wanted cheap furniture to take home and assemble yourself then it was the number one place to go. It's still one of the ...  Read the complete review