Not impressed with Moss bross hire Chester at all, i'm the best man at the wedding so i did not choose the hire firm but went on the first day and the wedding couple picked out what they wanted, the sizes of the suits they had was very limited,
Called back for fitted and the service was dismal once they have your cash they have you hooked and no time to change hire company, they now did have all the sizes that we needed but the shirts were black around the neck and cuffs and stunk of BO, even just picking them up they felt greesey and sweat riddled. This apprently is the normal with hire anywhere you go, they do not have the stock to clean any clothing that is used in the store, I refused to wear mine and the staff mesured me instead,
But once the suits arrived for collection at the shop my shirt collar was too small and painfull to wear, this was not the shops fault even though they measured me, so another 60 mile round trip to the shop the day before the wedding to collect another shirt, even though they dhl'd the shirt to the shop they can not send items out, staff totally unhelpful. we only have two suits at £97 each and £400 retainer for damage, no shoes included, on my own wedding i had a local man that works from home they were £100 including shoes and the services was night and day difference,
Absolutely appalling service. I have been waiting now for 3 weeks for my delivery and still not received anything. Now I do not need the items I purchased... £390 worth! The Customer service number is awful and nobody can help or too busy. It shouldn't even be called a customer service number. Everyone I'd spoken to promised me different things.
Also went into their Truro store to buy a dicky bow that I had already ordered and a cumber-band... (particularly wanted the one i'd ordered!) of which the lady on the bottom floor was talking to her friend so had to wait. Was told to go upstairs after almost 5 mins. When I got upstairs the lady was on the phone the whole time I was in the shop and while she served me. I work in retail and I would never let my staff conduct this behaviour!
All I want is a refund and that seems impossible.
Moss Bros is a high street shop for men, it sells suits, shirts and formal wear and also hires out evening suits and other formal attire for weddings and other special occasions.
I visited Moss Bros on Oxford Street today and was very impressed. On the top floor were a number of good quality suits at decent prices, downstairs is the formalwear hire section as well as a further selection of suits.
On my visit I was looking for a nice dinner jacket for a wedding and found a great offer for a suit including shirt and tie for £129. This was favourable and better than similar offers in Next and Marks and Spencers. In Marks and Spencers it had been difficult to get served and the suits were on the wrong pegs, but here, staff were happy to search for suit jackets and trousers in my size and spent time measuring my neck to ensure I got the perfect shirt.
I found the staff helpful and very knowing, rushing around advising numbers of customers at once, I got a decent suit at a very good price and was satisfied with the service.
The variety of suits on offer was good although I would accept these are everyday suits rather than fashion suits similar to those you'd buy in Next or Zara. The suits are good quality though with Pierre Cardin and Moss Bros own brand on offer.
Also if you need amendments they can organise them for the same day which is very good. Also its in an excellent location between Oxford Street and Bond Street and doesn't get too busy.
If I had an issue at all it was that there were only 3 changing rooms and a lot of the customers seemed intent on trying every suit in the store meaning I had to wait for ages, but other than that it was a satisfying day shopping and well worth further visits in the future.
My first encounter with Moss Bros was a fortnight before my wedding. I had assigned my husband-to-be just one task in the run up to our big day: hire suits for the 4 ushers and the best man. Inevitably, as we went through a final list of things needed for the wedding, he looked sheepish and confessed that he had got as far as a list of chest, neck, waist and leg sizes (which he subsequently proudly produced scrawled on the back of a beer mat) but hadn't got as far as a shop to hire the suits from. I decided perhaps this one task was one task too much, so took the beer mat and headed off to my nearest branch of Moss Bros. This review is therefore focused on Moss Bros for hiring suits.
The Moss Bros shop I went into was clean, tidy and light. A friendly assistant approached me as soon as I started looking at the sample suits on display in a slightly quizzical manner.
Choosing suits to hire
The friendly assistant, on hearing my plight, provided a slim catalog to look through to decide on the type of suit I wanted. The shop had some (but not all) of the available suits on display and the assistant offered to get in any others I'd like to see before I reached my final decision. Unfortunately I didn't have enough time for that, but fortunately the catalog had very clear photographs so I felt able to choose from them. The catalog was well-designed and I found it easy to work out how much different options would cost.
Formalities of the hiring process
Once I'd chosen, I was asked if I wanted to pay for insurance in case the ushers damaged the suits (an extra £6 each) and then I had to leave credit card details as insurance against me running off with the suits. The actual cost of hiring a suit from them started at around £35 for trousers and jacket. I was told I could return the suits to a different store if I wanted, but this would cost me extra (I think it was £10 per suit, so not cheap.) I was impressed they were able to accommodate my order at such short notice.
I personally didn't wear the suits but I didn't hear any complaints from the boys, and they all seemed to fit well (the beer mat measurements were, much to my surprise, obviously correct!) They felt of a reasonable quality and withstood the various energetic moves the boys put them through during the day. They were also all matching in terms of colour, which was something I had been concerned about as as hire suits they are obviously washed a lot. Oh, and they smelt clean (another of my unfounded worries.)
Customer service was excellent and the suits were adequate for the purpose intended. Price was also reasonable. Overall, I was satisfied.
The hire section
At first we were extremely keen to deal with moss bros, the catalogue is very attractive and they have a wide range of options and colours. The thing i also seemed interested in is that they are spead around the country so if a member of the wedding party needs to be measured they can go to any store that is closer to them. Unfortunately that is where the 'good things' stop with Moss Bros. Their total lack of organisation completely overbears any deal they can offer.
We ordered and paid for 6 suits from the Taunton Branch, a year and a half early for our wedding, enough time you think for them to get organised???
3 weeks before our wedding we went in to do the final measurements, i was the first to go in only to be told that they knew nothing about my order and said i hadnt paid for anything!!eventually they found the correct details. My usher was the next person to go in to be told that they were too busy to measure him up and he should have booked (he did book but guess what, they lost the booking details). The third person to go in was my father who was served by a young gentlemen who told my father that he needs to come in 2 weeks before the wedding and that he had come in too early (2 and a half weeks! 3 days too early apprently). My finacee then took her father. The taunton store mamager corrected my partners english every time she spoke, making her feel very small. After everyone was measured i was phoned one week before the wedding to be told they had lost one of the measurements and we had to go in and re-measure. The suits came in 4 days before the wedding, with two being the incorrect size, not slightly out but 8 inches out on the trousers!!
The moral of my review is please please dont deal with moss bros for any special event/occasion. They are dis-organised, rude and really dont care. Please for your own sake dont deal with this company.
Wedding WARNING!!!!! MOSS BROS NIGHTMARE!!!!!
Just back from amazing honeymoon in the Maldives, was talking to 5 other honeymoon couples on a speed boat trip only to tell us they had big problems with Moss Bros aswell!!!.
We was married 2nd August 08, we hired 10 suits, 9 were all wrong!, dads shirt arrived the day before and was filthy, it had been dragged on the floor in the bag and the cuff was torn, button missing and dirty, staff said we have no more and told us to get the hotel to dry clean it! we had to get dad a shirt from john lewis, the grooms suit was the worse, every item was not fitting, we had two witnesses from london collecting their suits from the trafford centre store two days before the wedding, When we went to collect them they hadnt even arrived! one of them was my brother's outfit and they said come back tomorrow, so we did, this was the day before only to be told NO SUITS! after a full argument in the store we all walked out and on my wedding photos my own brother was not wearing the outfits like the rest of the boys!. We was told this was a popular suit for August...erm arent they supposed to have enough stock to meet customers needs. Something is wrong with this hire company and we would strongly advise you to shop somewhere else!
A very furious X Moss Bros Customer who is taking legal action.
I am writing with what I think is a major complaint, a lot of distress for
ourselves and at what should be a memorable time turn out to be dreadful.
After attending a suit fitting at your Moss store in Norwich we were happy
to have a fitting for highland kilts at a store near to home, The Yorkshire
Outlet Store, Doncaster, the staff were excellent in Norwich and more than
happy to attend us, help with arrangements for suit hire for a friends
wedding in October this year. I thought with this good service in Norwich
it would be the same in Doncaster, how wrong I was !!
We went to the store on 1st August to see about hiring the suit for the
wedding in Norwich on 2nd October and the Black Watch Prince Charlie outfits
for my fiance and 3 others, they took the measurements and said the suit
would be there to try on on 17th September, great we though!! and that they
could transfer the details of size to Norwich for the Moss Bros there so
that the whole order for the wedding could be picked up by the groom. On
the day of the wedding the suit was there, the Groom and others got dressed
but when my fiance put on his suit, as he was to be usher, he was upset to
find the shirt was too small in length the jacket didn't t fit and looked
stupid, as a result he had to pull out of being an usher and wear normal
clothes, he was very upset and disappointed, so was the Bride and Groom.
We thought that the mishap with the suit for Norwich was a one off and an
accident so we carried on with the order of highland wear for our wedding on
25th November the young girl who first attended us that day for the
highland wear seemed pleasant and was quite keen and eager to attend us,
although it was her first time on measuring up. We was told that the kilts
would be in store to try on about 2 weeks before the wedding,but as my
fiance is a big man we asked if his kilt could be fetched in sooner to check
the sizes, we was told it would be fine they would have all the sizes and
that it would be no problem. They said to leave it with them and they would
be in touch when things were in!!! We contacted them in September to see
what was happening, everything was ok they said , the kilts would be in on
October 29th. So we went for a fitting, again it took us an hour by car to
arrive at the store, the staff were different to the ones we had seen before
and were unsure as to what we was there for, we told them it was to have a
fitting for the kilts, after some time they found my fiances shirt, jacket
and kilt. The jacket was too small the shirt also too small and as for the
kilt if fit but wasn't the kilt we had requested to hire, the young girl
apologized and explained the normal person who did the hire wear was off
that day and she wasn't use to this part of the job!!! She said she would
leave a note for the normal person and that it would be rectified on monday
and they would again let us know when things were in. We left the store a
bit deflated but thought it would get sorted out and next time it would be
great!! We received a call later the following week and told them half the
party would come on Saturday that week to try on and my fiance and son would
be there on Sunday. The best man who is 15 and the page boy who is 3
arrived and was handed the clothes to try on, again the kilts that were
there were not the ones we wanted to hire, there was no shirt for the young
page boy but at least the rest fit, great! We arrived on Sunday the groom
and my son who is to give me away, the outfits were given to them and I
thought this was going to be great, but I was shocked again to find the
kilts were wrong not the ones we were hiring, both were different, there was
no waistcoat for my son, and no shoes. My fiance had everything but the
wrong kilt, the waistcoat looked wrong but we was to find out later why that
was. I was almost beside my self, it is less than a month till the wedding
and I haven't seen a full outfit correct, to say I was gutted is an
understatement and I was close to tears and ready to call the whole thing
off and go elsewhere, but it was short notice to try on get someone else to
As I was so upset and not happy with the try on on the 4th November we
decided to go along to our local hire shop to see if they could help us, I
knew that what I saw of my fiance when he try his kilt on wasn't right and I
wanted there advice and I wasn't prepared to ring or go back to the
Doncaster store, as the staff were now getting unhelpful and they them
selves were getting confused as it seemed the staff had no structure or
training and were thrown in the deep end with on help from a manager. The
help we received from the store in Grimsby explained a few things to us, the
kilt for my fiance had been measured incorrectly, so that explained the ill
fitting, they also explained that there should be a silver bucked belt with
the highland wear, too which we didnt know about or tried on. Whilst I was
in the grimsby store i rang the Doncaster store to see if the outfits were
there and the young girl said all the outfits were there and ready to try
on, so we told them we would be there the following sunday 12 November.
So today my son and fiance again had another hours drive in the car, my son
was the first to try on his outfit, he put the kilt on first, it was the
correct kilt and as the one he tried on the week before was the correct
size, I thought everything would be ok but i was heart broken to hear from
him in the changing room that the kilt was too small, how could this be!!!
the black socks he tried on lastweek were fine but this week there was
white socks in the bag!! I had had enough, my fiance haddent even opened his
bag i just broke down, i was fed up with being disappointed, fed up with
being let down, fed up with all the half hearted apologese from the staff
and even after all the visits we had done to the store they still couldnt
get it right. I demanded my money back. Even then the young man who did
that was impertinant, his manners left alot to desired whilst talking to
So now i guess you can see my fiance and i are not at all happy, we made
numerous telephone calls and trips to the store, and after all that we have
under two weeks to find new highland outfits for our wedding, your company
need to do some serious thinking on the way you hire staff for your stores
if all the store we staffed like Doncaster you will received more complaints
and less buisness, the staff need more training, someone there on a permant
basis to help wth problems that arise on a day to day basis.
We feel very let down by your company, not only once but now twice, we also
feel like writing to more people to warn them of the way we have been
treated at what we hope would be an exciting time for us.
I hope you take note of things that we have brought up, we hope you will
reply to this e-mail.
Marie Wilson/Melvin Clarke
After trying to contact the Moss Bros Company by e-mail this had failed to deliver on more than 5 times so who do i send my complaint too
Finally I have returned after months of moving and planning the wedding! It will probably not come as any surprise that I will choose to write some reviews on my experiences surrounding my wedding to break myself back in gently! Do not expect great things, I am so rusty I clank! We had originally decided that the hire of morning suits for our big day would come from Debenhams. Unfortunately, my father and brother in law did not have one within a travellable distance and so we swapped to Moss bros. It was interesting going there as a second choice, as John had already been measured etc by Debenhams and so we could compare the two. Most big towns have a Moss Bros with a formal dress hire department. They supply quite a wide range of formalwear to suit most tastes. It is easy to only associate Moss Bros with wedding suits, but in fact you can also use it for formal dinners, a trip to Ascot, receiving your OBE etc! The range is quite big and I would suggest calling in to the local branch and picking up a brochure so that you can peruse it at leisure over a cuppa, and decide which is the style and colour for you. It might also be worth checking if they have any offers at this stage such as Bridegroom Goes Free. At the time of booking suits for our chaps, the offer was that if you booked four suits the fourth was free for the bridegroom. However, we were told that the offer would not be running at the time of our wedding, as it is one which comes and goes, so we booked there and then, and paid in full , three months early. We thought it was worth it to save seventy odd pounds! The brochure is well presented and you can see all the different suits modelled to give you an idea of what you might look like in a penguin suit! Traditionally for a wedding the men wear morning suits with or without top hats and gloves. They come in a choice of colour, the most popular being grey or black with striped trousers. We chose
the latter for our male attendants and something slightly different for John so that he would stick out from the rest. More of that later, but those of you who have seen John dance will realise that he would have stood out whatever he was wearing! You can also get morning suits for boys from the age of five but my page boys were a bit younger so I had to sort them out elsewhere. If you are not too keen on the tail coat or think it is not "you" give it a try before discounting it. It is a special day and you might surprise yourself. When we were planning our wedding John said that he felt formal dress was not "him". My retort was, " How often do you see me going round in a Victorian dress with bustle?!" It wasn't "me" either, but that is the whole point of formal dress. It is a one off for a special occasion. John liked his in the end, once he gave up fighting!! If you try it on and you still feel uncomfortable, there are alternatives. Moss Bros do a knee length frock coat- very Mr Darcy! And a slightly shorter frock coat called " the Goodwood". This was the suit that John chose and it looked very smart and blended well with the tail coats of the other men. You can also get highland dress and white tie and even ordinary lounge suits, so Moss do really cater for most eventualities. Having chosen your suit you then have to choose your accessories. As part of your hire package you get a cravat and a waistcoat and sometimes a wing collar shirt, depending on the package you choose. We also had matching hankies. I believe you may also hire shoes, but somehow that did not appeal to us and John bought a nice smart new pair of Oxfords especially for the occasion. There is a good range of colours in the waistcoats and cravats so that you can marry up ( 'scuse the pun) to the brides colour scheme. We went for gold?s and ivory and burgundy. We could just as easily have had lilac
s, silvers or greens. At this point you go into the shop to book your suits. Moss Bros generally ask for a deposit, but we paid everything in advance. When you collect your suits you have to pay a holding deposit of £100 per suit against damage. They do this by swiping your credit card. Assuming that the suit is returned in good condition they merely rip up the credit card slip. If you cover it in gravy I suppose they will cash it! The prices were fairly comparable to the other hire shops we investigated. We paid £70 per outfit. This will vary a bit according to which extras you have. They measure the chaps in the shop and it does not matter if it is across several branches as they open a party booking where everything is organised by one store who collate all the information. John had been measured originally in Debenhams, as I said previously. That fitting had taken half an hour and the utmost care was taken with every detail. We were, therefore, somewhat surprised by Moss Bros which was less than five minutes and really was rather slapdash. Part of the reason for using Moss was to make it easier with our male attendants so fat flung. There was a co-ordinating branch who was supposed to make sure that everything was the same. Sadly, this is where things fell down a bit. John went to Plymouth to get his and three other suits. They had a suit missing, nothing could be done in time and so we were an usher short. My father had phoned from his branch to say they did not stock the cravat which was on our list. I spoke to a very thick sounding assistant who informed me that Moss had never made that particular cravat. She was somewhat nonplussed when I told her that we already had three! We resolved that particular crisis. Then we discovered that we had not been given enough cravat pins which entailed racing back to the shop the day before the wedding. The top button on John's shirt was hanging off so that had to be fixed. Finally we th
ought all was well and we set off for the rehearsal. We were met there by our esteemed best man Mr Iain Wear, no less, and told him our tale of woe over the suits. When we got home he showed us his, and he had been given the wrong cravat. It was actually a very smart cravat, but apart from the fact it was a slightly different colour and fabric , it was one of those which you have to tie yourself. We had deliberately chosen "Cravats for dummies" i.e. ready tied on a clip, partly because we thought they looked nice and also to reduce stress levels on the morning of the wedding! Well, we all looked at this thing.. None of us had a clue. We decided not to lose sleep, surely someone coming might be able to tie up Mr Wear before the ceremony. As he arrived fully clothed, I assume he worked it out! All in all, we were not impressed by the general level of care by Moss Bros. One of the wing collar shirts was not especially clean and all creased where it tucks into the trouser waist band, so we think it missed a wash, and one of the waistcoats had a button missing. I do not intend to get married again, as I have been so wise in my choice of husband, but when my daughters get married I am not sure that I will rush to Moss. The men all looked very handsome and on the whole the suits etc were nice, I just thought too many mistakes were made. In Moss Bros defence though, when I moaned they gave me back the money I had paid for the suit which never materialised plus £25 for the less thasn perfect shirts and waistcoats. I would have preferred my extra usher, though!
Your wedding day is one of, if not the, most important day in your life. Obviously, you want everything to go smoothly. It would be a natural assumption to make that dealing with a large, well-known company would mean that things go smoothly, right? Sorry, no. I want to tell wedding planners everywhere a little story about my own experience with one of these large, well-known companies - Moss Bros. We decided to go to Moss Bros to hire all the mens suits for our wedding. We chose them because a) they're a well-known, well-respected company, and b) they have branches all over the country, which is very handy when your best man, ushers, etc are also all over the country. Anyway, on with the story... One of our ushers was my ten year old cousin. We stressed this to the assistant when we were picking the design of the suits - did the suit we had picked come in childrens sizes? Yes, we were told, it did. And we went away happy. Two months later, we had a call from our young ushers mum. They had been into their local Moss Bros to get my cousin measured, only to be told that the suit we had picked was only available in adult sizes - not what we had been told. It was alright, though, the branch who had picked up on this would telephone our branch to point out their mistake, and ask them to ring us. Four days later, after no telephone call, we went back into Moss Bros to see what had happened - maybe their phone was out of order. No, their phone was working fine, they just 'hadn't got round' to ringing us. Another bit of excellent customer service. There was no apology for the mistake, we were just told that we'd have to pick a different design of suit. We picked another, which was actually slightly cheaper than our first choice. Could we have a refund on the difference, please? Well, not exactly. We'd opened a Moss Bros account card to pay for the original suits (because it gave you 10% discount, which
isn't peanuts when you're spending £350). Our refund would have to go on to that. But surely they could appreciate that, given the service we'd received so far from them, it was highly unlikely that we would ever want to buy anything from them again, so money on the account card was no good to us? Sorry, no can do. Another black mark for Moss Bros, I'm afraid. We did eventually get the suits. One came with no shirt, another with two pairs of trousers and no tie, and a third didn't fit. And still no apology from Moss Bros. I did try writing to their Head Office (twice), and finally received a letter saying that, as staff had moved on from the store in question, there was no way for them to investigate my complaint. I'm not suggesting that every single Moss Bros store is like this, but there may be a few, and I just wanted to warn others who may be thinking of using them. My advice is, double-check everything with them, and if the assistant seems a bit unsure, ask to speak to a manager. You'll have enough stress before your wedding day without worrying about the suits.....!