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  • not a cheap store
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    137 Reviews
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      24.01.2014 12:03
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      Its a baby shop that will continue to attract new and expectant mothers despite poor reviews

      I wasn't sure where to start with a review on Mothercare (Hull) as it provides quite a wide range of services ranging from maternity to baby, and up to kids stuff for around age 7-8. Now thinking about the fact I have a 7 year old, a 5 year old and am currently expecting a newborn in the next 6 weeks, you would think it was the place I spend most of my time! And I'll admit I have been there rather a lot just recently, but I have been more than disappointed with the service and items available to me as an expectant mother. So I am going to base this review from the viewpoint of Mum-to-be.

      Considering I haven't had to buy any baby related items for over 7 years now, I feel like I am starting from scratch, and I have not been the most organised person this time round, choosing to leave everything until fairly late on in my pregnancy (apart from maternity clothes obviously). So here is where I'll start:

      ***Maternity Wear***

      I am a tall and slim size 10, and when I am pregnant I do not pile on the pounds, I just grow a ball in the stomach region, and oddly, maternity wear has always been a bit of an issue for me. I grow out of my normal clothes pretty quickly but the maternity clothes are usually too big in the early months (and it is rare to find maternity trousers with a long leg). However, I bought a couple of tops with the front pouch, and 2 pairs of maternity jeans from Mothercare with the 'over the bump' band attached (under the bump just do not stay up and every time I bend over I display my builder's bottom to the world). I think I spent about £60-£70 in total which I suppose is not too bad.

      I think I started wearing the jeans when I was around 4/5 months pregnant and they were very comfy and gave my ever growing bump the support I needed. The tops were also very comfy and covered my bump adequately, and it was so nice to wear something that wasn't stretched around my stretching body. However, when I reached about 7 months of pregnancy, my bump was becoming rather large (but so 'neat and tiny' according to all my family and peers) and the jeans became extremely uncomfortable and tight; so tight that the baby would kick me constantly around the top of the bump band - as if to say 'stop constricting me I'm squashed!' So I got 2 months of wear out of those jeans before I had to cast them aside, and I switched to leggings (non maternity I might add). Once I had started wearing my leggings, I soon realised that without the coverage of the bump band from the jeans, the tops I had bought from Mothercare were also lacking in size - they were not covering my bump at all and it was becoming very drafty around the bottom half of the bump - they just weren't long enough! So I had to switch to my floaty summer dresses teamed up with a cardigan for warmth - if only I had realised this in the beginning I could have saved myself a lot of money, because in fact, in these last largest stages of my pregnancy, the only maternity items of clothing I am wearing are my bras!

      Conclusion - Mothercare maternity wear is not designed for anyone over the height of 5ft 7 who has a bump larger than a basketball.

      ***Prams***

      Prams have changed an awful lot since I bought one 7 years ago, and I had researched a lot online looking for the perfect pram for my newborn, but was getting increasingly confused about, well everything really. Considering I do not use a car for travelling around, unless my husband is present, which is very rare, I wanted a good solid pram that would be comfy for baby, have a large shopping basket, and could withstand 2 school runs every day. I had an idea in my head of the pram I wanted, but I don't like to go by pictures and online reviews, I like to have a look at them in the flesh and get some advice. So off to Mothercare I went; and I was visually abused by the sheer volume of prams on display and how different they all are to each other, and some of them just completely baffled me.

      I was with my mother in law and we were taking the prams off their stands and pushing them around, having a really good look inside and out. And bearing in mind there were 2 members of staff stood within earshot of us, they never once glanced in our direction or offered any assistance. So I simply walked out (the staff are very lucky I didn't send a pram hurtling in their direction). That is all I can offer in the way of reviewing their pram service - the fact is there was no service, very disappointing indeed. Surely if they could visually see my bump and the fact that I was clearly looking at and assessing the prams, they would have done their job and come to talk to me. But gossiping was obviously more appealing to them that morning. I went next door to Mamas and Papas and got assistance straight away and ended up choosing and buying a pram from them within 30 minutes.

      Conclusion - Mothercare do not care about expectant mothers and the type of pram they might need.

      ***Carseats***

      I know I said above that I do not travel around in the car very often, but we do own a car and use it for visiting relatives and going out for the day etc, so we are in need of a carseat for the baby. When we bought one 7 years ago, it was simply a seat that attached into the car using the 3 point seat belt. And this is what we thought we would be buying again this time round, so off to Mothercare we went, hoping to pluck one off the shelf and buy it, without much fuss. However! Again, things have changed in the last few years; all the carseats we looked at appeared to need an Isofix base or something similar, and if they were actually compatible with a 3 point seat belt, the lap section of the belt had to be secured over the top of the baby's legs. Something which I really wasn't happy with at all. So my husband and I were examining all the carseats, lifting them on and off the shelves, turning them upside down to have a look at fixings. And again nobody came to see us...that is until my husband glared in the general direction of two members of staff lingering around doing not a lot (I'll just point out here as a side note that upon entering the shop I was spoken to by a member of staff offering me entry into some competition or other - obviously competitions are more important than customer satisfaction).

      Anyway, we did manage to attract the attention of a male member of staff who seemed unable to talk to us with his eyes open which I found very unnerving, and he was very blasé about the baby carseats - when we showed our concern about the seat belt going over the top of the baby's legs, he merely pointed out that these are not carseats anymore, they are 'infant carriers' that are designed to be taken in and out of the car. This was really not helpful in the slightest as we were intending to buy a carseat that stayed fixed in the car - why on earth would I want my baby in the carseat when it wasn't travelling in the car? After much explaining and technical confusion, we managed to extract the information out of him about what we needed, based on our circumstances. And basically, we couldn't have one that went straight into the car using just the belt unless we went for a bigger one that can be used from birth up until around age 4. But he immediately cast this idea aside saying it wouldn't fit in our car (he didn't even know what car we had) and proceeded to demonstrate the most expensive combination of carseat base and carseat - the sum total of which would cost us close to £200. I really did not want to spend £200 on a carseat solution that would only be used for 9 months at the most.

      My husband persuaded him that we wanted to look at a cheaper option, and he did find another base that was cheaper, but again he said it was unlikely to fit in our car. But undeterred my husband told him to go and try it, and no it didn't fit (according to the salesman). I was fed up and this point and we left the shop and went over to Toys R Us where they sell the same carseats and bases, and we found a very helpful lady who listened to our tale of woe and immediately tried to fit the base in our car and fitted it perfectly. We bought it there and then as it was also cheaper - I think we paid £70 for it, and then bought the corresponding carseat from Gumtree for £40 - so still quite expensive but a lot cheaper than Mothercare.

      Conclusion - Mothercare want to sell you the most expensive baby carseat they possibly can.

      ***Baby Equipment***

      We do not know what sex our baby is going to be (I like the surprise), so we have been trying to kit ourselves out in neutral colours, which to be honest is really quite difficult - most baby stores sell pink or blue, then have a budget white/cream range for people like us. I was in Mothercare (why do I torture myself by going back to this shop!?) looking for bedding for a cotbed. It was the January sales so a lot of stuff was on offer, and I really liked their Happy Safari range, which was yellow and green and I noticed their bedding was in the sale. I looked at the bedding sets which were extortionately priced - something close to £100 for a quilt, bumper, sheet and blanket. Way over my budget, so I began looking at the separate packs of sheets and blankets - the safari flat sheets were in the sale half price - £6.99 for two gorgeous sheets. So I picked up the fitted sheets from the same range - oddly not in the sale, and £15.99 for two. They went back on the shelf because I decided it was a bit of a con to only have part of the range in the sale, so you would have to pay full price for the rest of it. I only bought the sale items, just to annoy them.

      Then we decided to look at baths, top and tail bowls and baby boxes. Again, most things were pink and blue, but they did do a nice white and yellow range of items which I was quite keen on. But strangely they had none of these out on the shelves, apart from a multipack of a bath, top and tail bowl and a sponge and towel - and I think they were charging about £25 for the set. Which I found odd because on the website, the bath was £7.99, the top and tail bowl was less than that, a sponge is about 50p and the towel if I'm honest looked rubbish - so surely this wasn't all worth £25, especially when buying them separately would have worked out much cheaper. Gender neutral baby boxes were also unavailable on the shelves. So again I did not buy from them - I went home, ordered a bath from Argos for around £6.99, and a top and tail bowl and baby box for £2.39 and £7.99 from Kiddicare.

      Whilst in Mothercare I was also looking at mattresses, for the cot bed. The pricing was very unclear and they only had cot sized mattresses out on display, no cot bed ones, so I gave up in that area too. Popped across to Toys R Us, who had samples out on display, were clearly priced and the differences explained - I bought an £80 mattress from them with no fuss.

      Conclusion - don't bother going to Mothercare for baby equipment when you can get things cheaper elsewhere.

      ***Baby Clothes***

      I couldn't end this review without giving the baby clothes a quick mention, which I have to admit are rather nice (if not a little pricey). Thankfully I bought a few packs of babygros and clothing sets in the January sales, and managed to get most items half price, which were probably still more expensive than Primark or Asda, but the quality is lovely, and I do want my new baby to be comfy in his or her first little outfits.


      ***Final Thoughts***

      Considering Mothercare was my first port of call for most things I needed for my up and coming new arrival, I was very disappointed with almost all aspects of their service. Customer service was for the most part non-existent or utterly rubbish; items available in store were severely lacking, and most things seemed overpriced and a bit of a con. I suppose it was quite handy to use as a bench mark for what not to get and to understand that other shops provide a much better service, product availability and value. If I was to do it all again, I would more than likely still go to Mothercare for a look, but then end up buying elsewhere, unless they greatly improve their service and standards.

      Thanks for reading, I've been away for a while so be kind!

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        26.12.2012 20:55

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        AS my baby is due soon ,I went to mothercare store in oxford street with a big list .At first I did not know where evreything is also sizes ,so at that moment I was desperate for help ,I could not move with all the boxing day shoppers .Suddenly one of the sale assistant asked me if I needed help ,I said yes please ,so I handed my big list she spended more then an hour to get all the itmes together also Mrs Elizabeth she ordered other itmes on line to collect next week .I m very greatful to Mrs Elizabeth for all the help and also for all advices , Excellent customer service.

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        02.10.2012 20:43

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        My daughter and I went to the Watford branch of Mothercare and we had excellent service.We were greeted on arrival and given directions and advice about our purchases.I am looking forward to my return visit.

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        30.07.2012 14:32
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        Worth a visit as a one-stop baby and child shop, even just for ideas and inspiration

        At 20 weeks pregnant, the time had come for me to get some maternity bras to make daily life a bit more comfortable. Having visited Mothercare a few times recently, I was aware of their maternity bra measuring and fitting service due to the POS advertising around the store and online, so thought I'd give it a go.

        The store itself is one that I enjoy browsing in- it seems to have everything that you could possible need from baby clothes, maternity clothes and all manner of new-baby-essential equipment through to toys, prams, nursery furniture and much more. It's almost like a superstore of everything that you might need.

        It's well laid out, spacious and everything is easy to find so on paper, this place is great. It is, however, slightly on the pricey side, which although doesn't deter me from visiting, does make me question whether I should buy something or just try to get it online/ elsewhere.

        When I went to get measured, the sales assistant was perfectly pleasant, measured me, got a few bras to try on and I was happy with the service. They only had the one colour in stock so I bought the one that they had and got them to order the one that they didn't have in stock. All in all, although a bit of a lengthy and time consuming process, it all went smoothly.

        A week later when I went back in to collect my purchase (which I'd received a text to say had arrived), they had sent the wrong size! I had to go back up to the store, explain the problem and stand for another 15 minutes while they re-ordered. When I went back up a second time to collect the (now correct) order, they serving assistant tried to give me someone else's order which had their very different name plastered all over it and looked at me blankly when I tried to explain that it wasn't mine. I got what I was looking for eventually.

        Overall, it's a shame that the latter part of my experience was so poor but it won't stop me from shopping there. The price is a slight issue but they tend to have good sales and special offers on (for example the recent 3 for 2 offer in which I got a bargain on stocking up on nappies).

        It's worth a visit, particularly if you're near one of their larger stores, as it does seem to cater for everyone, when they are able to cater properly.

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        22.07.2012 10:21
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        Great for window shopping!

        When you get that BFP (big fat positive) on The pregnancy test and you want to shout it from the roof "I'm pregnant!!!.... what do you do.... go baby shopping of course!!!

        Our nearest Mothercare is 14 miles away and has a free carpark with plenty of spaces in easy walking distance from the store entrance.

        They sell everything you could need for your new baby and everything they tell you that you need your new baby. becoming a parent is an expensive business!!! However it's really what you make it to be!

        They have baby clothes, prams, strollers, bathing equipment everything you could possibly thinks tiny person needs...and more!!

        For me going to Mothercare was A great experience in seeing what was available to buy and sort of costs you can expect to pay, knowing that mothercare prices are top end! A lot of their items are overpriced and you can find online for much cheaper but it's brilliant being able to see what is available and try before you buy!

        The staff in our local store were not very friendly or helpful so I don't rate them on service.

        The quality of mothercare brand items is excellent so you do pay for the quality. They seem made to last. With that in mind I would thoroughly recommend buying any of their products second hand ...then it's win win with reduced cost but great quality!!!!

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          12.11.2011 02:34
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          too pricey

          Seeing as a new Mothercare opened up near our old flat, we got excited at the prospect of it as I'd recently given birth. Perfect for us, you might say.

          Think again.

          I personally think Mothercare price themselves out of many people's budgets on purpose - those with more disposable incomes are less likely to return products and if something is premium priced, they feel as though they've had a good deal. Myself? I buy whatever my budget allows. I'm not bothered about keeping up with the Joneses.

          Mothercare is outside of my budget indeed. That's not to say I don't window shop or was in there a lot eyeing up the fluffy baby suits and yummy mummy strollers - but my bank account doesn't stretch to Mothercare prices, I'm afraid.

          I've had some amazing gifts from Mothercare and can't fault the quality and the unique-ness of the products. Also, here's a tip; if you don't mind buying second hand, look for Mothercare things on eBay. They're almost always new with tags on because people buy so much and never get round to using it. I'm not opposed to buying second hand goods and have had some decent second hand Mothercare products - brilliant wear and tear factor.

          Another thing I love about Mothercare is that a few of the bigger shops have Early Learning Centre's in them - again totally out of my price range but decent if there's a sale on. I love the soft, light photography of babies dressed up as rabbits or swaddled in fleecy blankets that is the flagship of Mothercare - you can spot one of their advertisements like a sore thumb ;).

          If I had a bigger bank balance then I would shop in Mothercare with regularity but as things stand you won't catch me at their tills. That's not to say they don't produce quality products that wear and last well.

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            20.05.2011 13:37
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            Great shop, Great staff & Great Service

            Wow...I wish all staff were this nice, helpful and friendly.

            Being 7 months pregnant and a first time Mum I walked round Mothercare (Merry Hill) like a rabbit in headlights but the store was well laid out and also had information leaflets dotted qround the shop!!

            We were looking for a mattress for the cot and were unsure on which one to get. Without us even asking a very chripy member of staff gave us a half hour demo on all the different mattress. She didn't push the most expensive products either, which I was surprised about.

            The staff at the check out were very chatty and friendly also.
            The check out queue was minimin so not long hanging around.
            My only complaint is that things are a little pricey especially the maternity clothes.

            If you need anything for you child you need not go anywhere else as this shop has everything...They do have good offers on products in store and online.

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              02.02.2011 13:14

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              no refund.Rude staff.

              mothercare Belfast Hubby picked up a dress for my daughter for her B'day.Unfortunately it was there closing time and we did not INSPECT the dress. When I came home I saw many marks on the dress and overall the dress was dirty. Well the rude lady staff said the dress has been worn and is "stinking". In spite of reassuring her again and again and again that it was not worn but was only inspected she kept on repeating that it has been worn,I spoke to the the supervisor well this lady was a improved rude version of her subordinate.Talking to her was like talking to a wall. Finally I just had to leave the dress on there counter and walkaway .While I was walking out the "supervisor" told me she will put the dress in the dustbin. I told her she should have done that on the first place insted of putting the dirty merchandise on sale. Disgusting uprofesional staff. Dirty untiedy clothers on sale.

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              22.01.2011 02:03
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              A shop I can honestly say I like all the products on offer

              My first experience with Mothercare was with my first daughter who was a tiny baby and I could not find clothes to fit her. The staff in Mothercare assisted me in every way possible, showing me in store what they could order for me either to collect in store or to be delivered to my home address. Even though the smallest sized clothes at that time were for around a 7lb baby (my daughter was less than 4lb!) they lasted until she outgrew them.
              The dungaress with a fleece lining and popper access were the best buy. They came with a pink long sleeved popper vest and by the time they were no longer needed the material around the poppers was still in tact, the vest had not gone out of shape and the fleece inside the dungarees did not look used.

              Fast forward and I have recently had my third child. The products Mothercare sell keep up with the times, new products are always available (more noticeably for me baby clothes for premature babies!) and I feel they develop and adapt to how parents manage their children. For example, a wider range of double buggies/pushchairs, bathmats with supports for either one or two children and various sterilising equipment from steaming to cold water.

              I do find the clothing quite high in price, but for the usage that comes out of it, it is worth it. It is easy to spend so much when the sale lines are out, I always tend to buy bigger sizes ready for the next year (including school clothing when it gets marked down).

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              27.07.2010 12:59
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              can see why they are one of the leading brands for baby products

              When I found out I was having a baby the main shop I thought of was Mothercare as they are one of the main leaders for baby products. My nearest store is in Nuneaton which is quite small so I went to the store in Central Six in Coventry.

              The store had such a selection it was outstanding.

              At this point we were just browsing and didn't intend on buying anything on the day, we advised the member of staff who approached us that we were just looking, but they were still as helpful as if we were buying something.

              The lady gave us advise on prams and gave us demonstrations on different ones and told us to push them and put them down to make sure it suited us.

              Mothercare do their own range of prams that were quite impressive at a much more reasonable price than the leading brands.

              She also gave us a lot of advise on baby baths which they had a wide variety of products including baths, sponges and shower chairs.

              She helped us make a lot of decisions.

              They also provided a service in store where they would order products in out of the catalogue for you to collect, there was a wide varity of clothes which I think were a bit more expensive then what you would normally pay.

              One of the downsides is even though it is a store for mothers and babies some of the sections had very narrow isles so getting a pram down wasn't the easiest job!

              Overall I think the staff are knowledgable and can give very good advise on baby products especially for first time parents.

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              15.05.2010 20:10

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              i dont know who invented rubber pants with material round legs and waste but it just makes for a wetter baby and need to change all cloths two or three times a day

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              29.04.2010 20:15
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              A great shop when there's an offer to be found.

              I'm not a mother, but with a nearly 6 months old baby niece and an ever increasing amount of friends having kids, going into shops such as Mothercare has become almost a neccessity.

              Mothercare sell all manner of baby goods... from clothes and products for the pregnancy to baby clothes, toys, prams and pushchairs, cots and car seats. You name it, baby-wise and they've probably got it. Certain Mothercare stores also provide "safe fit" car seat demonstrations and free fitting for car seats brought from Mothercare stores or website. They sell their own branded items as well as other well known products.

              I find their stores are well laid out and everything is easily found. In fact, as soon as you enter through the door you'll be able to see which part of the shop to go to if you're after something in particular. Also, the stores are laid out with parents/kids & pushchairs in mind, so you don't have to worry about navigating about the shop.

              While I do like a bit of a browse in Mothercare, it is a rare occasion that I buy from them and that is mainly due to their prices. However, they do have some good deals.

              My most recent trip to Mothercare was when we were in need of a pushchair/buggy/stroller (is there a difference?). When we're looking after my niece my brother & sister-in-law were having to cart their travel system with them so that we could take my niece out for a walk, so we decided we'd look out for a decent but reasonably priced pushchair. My friend has an Obaby Atlas pushchair and recommended it, so I priced them up on the internet. This is when I noticed that Mothercare had the OBaby Atlas Sport Stroller with footmuff for just £65. Most pushchairs didn't seem to come with footmuffs and they didn't seem to be cheap to buy separately either (it can get cold in these Welsh hills, so we thought it best to have one). The website stated that it was an online exclusive, but I thought I'd check-out our nearest Mothercare (which is in Shrewsbury) anyway so I could have a good look at it.

              When we got to Mothercare I had a nose around as usual... I like to look at the baby clothes, though I rarely, if ever, buy baby clothes from Mothercare as they're not usually cheap! Anyway, we found the Obaby Atlas stroller with footmuff (and raincover) and, despite the website saying it was an "online exclusive" offer, the shop was also selling the stroller with the footmuff for £65! We checked it out and within a few minutes a staff member asked if we needed any help, so we asked for a demonstration of the pushchair and she kindly obliged. We were shown how to fold it and unfold it, how to lay the seat back and how to attach and use the footmuff. The assistant seemed very knowledgeable about the pushchair, answering our questions without much hesitation.

              We decided to buy the pushchair, so she said she'd check if there were any left in stock as 2 had already been sold that morning. She quickly returned to tell us there was currently 2 left in stock and that we could either take it directly from the store or pick it up from the delivery entrance. I was parked across town and didn't want to drive through the traffic to the delivery entrance so said we'd take it directly from the store (I regretted that while I was carrying the pushchair box halfway between the store and my car... it was quite a walk!).

              A couple of minutes later a stock assistant appeared with the box containing the pushchair and asked if we wanted the parasol to go with it (we'd asked about them, so I'd half expected to them to try selling us one). We decided to get a red parasol to go with the pushchair as my niece has my hair colouring and no doubt will have my sensitive skin too. The assistant took the goods to the till where we paid for them. She gave us a guarantee for the pushchair and explained all about it. She also offered to make a couple of holes in the pushchair box to make it easier to carry, but I said it was OK and proceeded to haul it out of the shop (pushchairs are heavier than you think when they're in a box!).

              All in all, I was very happy with Mothercare's service... After all, we had a full demonstration of the pushchair and all of our questions were answered. When the price is right, I won't hesitate to buy from them again.

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                03.04.2010 21:07
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                a great shopping experiance.

                I visit my local Mothercare quite frequently, and am always pleased with the service I receive and the amount of products that are available for me to purchase.

                They my local store isn't classed as a Mothercare world, but is very similar in size and stock a huge range of pushchairs, car seats, toys, essentials, maternity and baby and children's clothing.

                Our local store is also a shop in shop. At the back of the store is a Pixi Photo studio which not only do children and baby photos, they also do bump photos, family portraits and couples. So don't feel that because you haven't got kids you can't get your photos done here as they are more than welcome to do pretty much anything as long as it's all clean and doesn't involve getting your clothes off.

                Mothercare and ELC partnered up and around 2 years ago our local Mothercare also started selling ELC (early learning centre) toys. They stock a huge range of toys suitable for all ages. I find this the best place to buy all my daughter arts and craft supplies, especially as they regularly have 20% off all arts and crafts. After Christmas I find is the best time to get sale items as a lot of their toys get reduced to less than half price. They have great ranges of kid's toys such as plastic animals, role play and let's pretend toys such as ironing boards and shopping trolleys. They have a great range of educational toys to encourage your children to learn new words, colours and numbers.

                Mothercare have a huge range of products on display for you to play around with a test before making that crucial decision on which is best for your child. We went down there to get a demonstration of a pushchair we liked and the gentleman that served us was very friendly, and was more than willing to spend a huge amount of time showing us every nook and cranny of this pushchair. He even took it out to our car to see if it fitted in our boot. After spending nearly an hour showing us this product, he sold it really well, but unfortunately it wasn't for us.

                We also went in trying to pick a bouncer for our daughter when he was first born. Unfortunately none of their display bouncers had batteries in so we were unable to make a choice. But after being approached by a member of their staff they kindly put batteries in a couple bouncers we liked and gave us full demonstrations of them.

                They also stock a huge range of feeding, sterilisation products, bedding and bath time products in store all for you to take away on the day. If there's something that you've seen either online or in the catalogue a member of staff is always happy to help you find it.
                If there's a product you've seen and it's not available in store they always seem happy to have a look and see if it's available to order or if another store nearby has one in stock.
                I haven't purchased any of their maternity wear so I can't really comment on that but I know they do a bra measuring service. They have a huge range of baby and children's clothing. They seem to stock a lot more girls in our store and less of the boys, god knows why. Obviously boys don't need as many nice clothes as girls.
                The baby clothes start in tiny baby which goes up to 7 and half lbs, but they also sell early baby which goes up to 5lb, but that's only available online rather than in the store. There children sizes go all the way up to 7 to 8 years and 9 to 10 in school wear.

                Although Mothercare is slightly more expensive than other children's stores, they do price match within 5 miles and Kiddicare, so it's always worth going away and checking other company's prices before purchasing an item.

                Mothercare also have a good after service, this includes the normal 28 days refund policy but they seem to be quite lenient with dates in our store, and will always offer an exchange. They also provide a pushchair repair service, in which they will send away your pushchair back to the supplier to be fixed free of charge is it's a manufacturing fault within the guarantee period. This service can take up to 28days which is a huge amount of time, but I can understand them saying that long to cover themselves. While your buggy is away they do after a loan pushchair so you don't have to struggle without, but it's totally up to you if you want a loan or not.

                The store is always clean and tidy and has a nice feel to it. Located at the rear of the store are customer toilets including disabled, baby changing area and a nursing room to breast feed in. This room is lovely and feels very homely, it's clean and has a nice feel about it. There are comfy sofas and a coffee table with magazines on, there's even a water dispenser, but there isn't always a cup available, not that it really matters as the cups they provide are cone shaped so you can't actually put then down if you haven't finished drinking.

                Mothercare has a great service available called the baby plan, this allows you to pick products from there catalogue and put them on a payment plan, this doesn't include clothing, and there isn't a catch or interest. This is a great ay to purchase the goods you need without having to pay all at once. It basically works by picking the products you want, if there available on the baby plan you can then hold them in their warehouse and pay little by little every time you pop into the store, whether its £5 or £50. There is a £10 admin fee charge but if you pay the total balance off within 28days then you can get this refunded. You do have to pay a 10% of the total balance when you open the baby plan. The baby plan has to be open for at least 28 days and a maximum of 6 months. You can pick a delivery date of your choice but it can't be on a Saturday or Sunday as they don't deliver on those days. Full payment for the items of your choice must be received 10 days before your items are due to be delivered.
                This is a great way to order your chosen items especially if you are superstitious and don't want your baby items in the house before your little bundle enters the world.

                Overall the store is always clean and tidy and really does make a good impression as you walk through the door. I have always received excellent customer service and have never felt pressured to part with my cash.

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                  03.04.2010 16:57
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                  not too bad just expensive

                  I had never really been in a Mothercare store, but then my sister got pregnant, and so did almost everyone I knew and it seemed I was always in a Mothercare store.

                  Mothercare is basically the one stop shop for all things baby, including things like baby clothes, bedding, maternity wear, nursing bras, toys and much much more. They cover from the beginning of pregnancy, up to the toddler years. They have stores in quite a lot of towns across the UK so you should be able to find one near you.

                  I have found that Mothercare do quite a large range of baby clothes. They have white and yellow for those who do not yet know the sex of the baby, and then there is also the boy and girl sections. They do clothes for babies who are premature, so no matter how small the baby is, you should be able to buy something that will fit. The clothes come in all different styles, and are just so adorable, you could easily end up buying way more than you expected to! The clothes are set in sections of neutral, boys, and girls and are set out in age ranges too, so it is quite easy to find what you are looking for.

                  Everything in the store is set out in sections, so you should be able to go straight to the section you need, with clothing being at the front of the store and buggies and pushchairs being at the back. Maternity wear and nursing bras tend to always be in the centre of the store with cots and cribs next to them. The bedding and other bits and pieces tends to be in or next to the cot and crib section. The bedding section is also set out in colors, and there is a large range of blankets, sheets and other bedding required for a baby.

                  The toy section is quite large, and they have toys from newborn to toddlers, with some awesome toys that I have not seen in other places. They have things like pram and crib toys, teddies, rattles and playdough. There is such a selection, be careful taking kids in with you, they may end up not wanting to leave!

                  Mothercare items do tend to be very good quality, but they are very expensive I have found, and when a baby is growing out of clothes so quickly, you really do not want to spend so much money on things that you will soon have to replace over and over again. The clothes are lovely, but I recommend not buying everything from Mothercare as they are costly, and I am sure those with kids already know the expense of having a little bundle of joy.

                  The staff in Mothercare can be a bit hit and miss. I have been served by some very helpful, sweet members of staff, but then there have also been the miserable staff, and just the down right weirdos who actually freaked me out a bit! They usually will try to help you with any problems you have, but some of the time they can be a bit useless regardless.

                  The stores do generally tend to be tidy and clean, with everything set out in such a way that it is easy to find, and there is plenty of room to get pushchairs around the store, so you know that you won't struggle around the store, no matter what the size of your pushchair.

                  Mothercare do a baby club which can help you get things like discounts, vouchers and special offers. My sister saved a good deal of money with these, so it is worth joining, as they also give you great help and advice throughout pregnancy. If you wish, they also do a baby plan, where you can reserve your items for your baby, and pay them off bit by bit and have them delievered to your house a week or so before the expected due date. This can be great if you want to get everything sorted in a simple way, and I think it is interest free, but you do have to pay a £10 admin charge!

                  All in All mothercare is a great store, but is very expensive, so it is worth looking around for everything before buying from here.

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                    10.01.2010 00:30
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                    A useful store, with good products for mothers and babies.

                    There is a really big Mothercare near my house in Manchester, and it has a really good range of products. I tend to use it for small items like hats and shoes now, or if I want to buy something for my toddlers that I wouldn't know where else to go for. However, we used them for our twin buggy and the first car seats, as they were the best value. They have everything from swimming costumes to reins, and everything they sell is of good quality.

                    Sometimes I find it difficult to know where to look in the store for certain items, but the staff are always very helpful. When we were buying large items like buggies and car seats, staff demonstrated the products for us, and showed us their features.

                    I have found some parts of the store, especially the clothing section, to be a little cramped. It's a little annoying to be unable to get a double buggy around a store designed for mothers and their children.

                    I always use mothercare for my children's shoes, because they are reasonably priced and fit well. If we want to buy something special for our children, or a gift for someone else, their clothing range is very good. The nightwear especially is varied and great for gifts.

                    Mothercare is good for toys for very young babies, with prices similar to those of other stores. The range of products is quite wide, as even specialist toy shops have quite a limited range of toys for younger babies.

                    Some items are more expensive than other stores (mainly clothing, toiletries and suncare products), but it is convenient to be able to buy things all in one place. The range of buggies and accessories, including reins and car seats is really varied, and you can get some great bargains, especially if you consider mothercare's own brand products.

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