Mothercare,what a nightmare. (Mothercare)

Member Name: bexxie

Product:	Mothercare
Date:	21/09/00 (41 review reads)
Rating:

Advantages: Have good sales and easy accesible to their stores.

Disadvantages: Should review customer rights and make it clear in staff training.

I must admit I like the clothes and own products,such as nappies and other small things like that in Mothercare,but that's it everything else is such a rip-off.

I'm so annoyed after my recent encounter with them. I bought a parasol to go on my babies pushchair,nothing posh just your basic everyday umbrella type one, at the cost of £12.99 it was a pretty brodaie anglais one, white ( silly colour to buy!!!) with a lovely girly trim on it. However after useing it twice the material came away from the frame. So off I went to my nearest Mothercare which is 15 miles away,hubby had to reluctantly be dragged away from the footie as I don't drive,which is no easy feat as any woman will know. We get there half an hour later only to be told we couldn't exchange or refund it,even though i had my receipt. They tried to palm it off on me saying my baby had obviousley dragged it on the ground or suchlike,bearing in mind that my baby is only 8 months old and not that great at acrobatics yet, I said they were having a laugh and demanded an exchange. Anyway to cut a long story short I eventually see the manager and after sitting on the floor in protest for 10 minutes eventually got it exchanged for another as I didn't want my money back, although probably should have.

This whole experience has put me off Mothercare as before i always thought they were good for customer care etc, obviousley not.

I still get my baby clothes from there as I do like them but it's via Mothercare-direct.

Summary: