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The Next system of statement of accounts is a credit system that does not work if you have any problems with a delivery.
The delivery company is separate and the accounts statement system is automated, so any query as to where your order is, has a significant delay in resolving; and in the meantime your statement of accounts will show that you received the goods, so you are charged, for months.
- If the delivery man leaves you delivery in an 'outhouse' (we don't have an 'outhouse', but it got left there), Next has informed me that they only sometimes leave a note through your letterbox explaining where they left it. So the only shows on the online tracking. I find that a bit suspect.
- You spend money chasing orders on the charged telephone number - an 0844 5p/minute number. You will always have to listen to music for at least 5 minutes, often more.
- Protocol of delivery queries is sending a posted letter back - email not acceptable to Next's delivery service, although Next and the delivery service rely heavily on an automated online system in dealing with you, the customer. Nothing is processed for ages. The Customer Services impotent to do anything. Lots of 'ooh, that's strange' responses to notes left on their system.
- And of course your Account continues to read that the delivery was delivered, so your Statement shows a charge for that product.
- And the HELP link on the website often does not even work.
All in all, a bizarre conflicted system that seems antiquated in it's barriers of bureaucracy, which stop the job being done efficiently. These are it's Delivery system and Customer Services for the Credit system. And riddled with technology used to ill-effect. And costs too much if you haven't been served well - so badly treated customer takes the burden.
I have a next directory account and find them really good. You get next day delivery if you order before nine oclock. I like next because of the next day delivery service because then you dont have to wait for your goods. They have loads of stuff to buy not just clothes. I have bought a kettle and a toaster and they have all been very good. The only problem is you have to pay for delivery. Other catalogues dont charge but you have to wait for your stuff to come. The clothes they sell are nice but expensive but then all of there stuff is quite expensive. There is a book but you have to pay for that too. Which i think is bad. You can order online too. You dont need a book because you can see all the stuff they sell online too. But sometimes it is nice to have a book to look at.
It's arrived!! My autumn copy of the Next Directory stuffed full of lovely clothes sure to tempt me and make me spend lots of money!!
The Next Directory is a massive hardbound catalogue full of Next clothes for men, women and children as well as home. This edition contains over 1300 pages of goods and products. It's a really easy way to shop from home. What I also like about it is that it gives you outfit ideas. Sometimes you just see a top in the shop and are not sure what you would pair it with but in the catalogue they have the top shown on a model obviously with something on her bottom half and so it helps to put outfits together. The models on the pages are spaced out well so you get a good view of the products and they have a good description of the material, fit etc. The pice is also displayed well so you know exactly what you will be paying.
The directory is not free unfortunately, it costs £3.75 but is delivered to your door and like I said offers a different way of shopping. What I love about the directory though however is that you can buy now, pay later!! Awesome but a word of warning, do not get sucked into buying lots of things just because you don't have to pay for them straight away, this is such an easy trap for people to fall into and then they end up owing lots of money but if you use this function carefully it can be a great tool. Basically, you can order your goods as you then automatically set up an account with a credit limit of £1,000 I believe, at least this is what my credit limit is and then you pay the amount you own the next month, much like a credit card. You can choose to pay the full amount or just the minimum balance but I always pay it off in full each month as then I can keep track of what I do.
When you place an order you can do it a number of ways, on the telephone, through the post or online. I normally do it online as I find this very easy. Then depending on what time in the day you order sometimes you can get next day delivery if you pay extra for it so if you need a last minute outfit for a night out you can get it. If something arrives and you don't like it you have the benefit of free returns or you can take it back to your local store. The money is then credited back onto your account and your balance will be reversed.
A way to shop from the comfort of your own home
I wanted to order over £150 worth of maternity clothes from the Next Directory website. They have probably the biggest range of maternity wearI have seen online. I placed all the items into the basket and got to the checkout but could not order the items with out opening a credit account. I don't want a Next Directory credit account as I have had debt problems in the past and do not want to fall into the same hole. Why can't you just pay by debit card like you can with other directories? I feel this is just snobbery. Don't you want my money? I did not buy any of the items. My nearest store is quite a few miles away and I hate going into town. I do all my shopping online.
Do not be fooled by the glossy and professional looking catalogue. While, yes it does look impressive, it certainly does not reflect their online ordering service nor their customer services. The Next account is not like any other online retail account where the buyer simply pays for the goods by card and then the goods are sent out. The Next account is based on a credit system, very much like a credit card where if you do not pay off the full amount they will charge a ridiculous rate of 25.99% APR!!!
There is only one thing that can be said about Next Online Directory - AVOID AT ALL COSTS! I ordered a pair of trousers over three weeks ago and I have yet to receive them. Naturally I called up customer services enquiring about my order and no one was of any help. In fact I had to speak to three different people, while being charged an extortionate rate per minute and the end result was useless. I didn't get any answers. The last person I spoke to said she would get someone to call me back the next day but of course no one did. Since then I have sent a dozen emails, one to the complaints department, only to receive a reply stating "We have passed on your query to the relevant department. Someone will investigate your order and get back to you." Well guess what, no one has got back to me and it's been weeks!
I normally wouldn't write a review but after doing some research it turns out this isn't an isolated incident. Numerous people have had the same problem with Next Online Directory where they are not receiving their goods, the customer service is appalling and they're having major payment issues. So please, DO NOT order from them, they're an absolute nightmare!
I first purchased from the Next Directory online a couple of years ago. In all honesty I didn't really understand what I was doing and thought for a minute I'd got away without paying - every the optimist!
Just to clarify the account is a credit account - the interest levels like all catalogues are quite high if you do not pay off the amount in full each month.
Upon first ordering an item online you set up an account - which means you are automatically sent a plush catalogue version of what is online - this is charged to you're account at £3.75, and new ones come out for Spring/Summer, Autumn/Winter and Christmas, I think I read somewhere that if you didn't want it you could call up and Next would reimburse the cost to you, there is also an option to cancel receiving the catalogue - which I did. I just saw the Directory as a bit of a waste as it just contains the same stuff as is on the internet - but I know some people like a physical book to browse through.
The website/directory shows clothes, homeware and electricals, it helpfully matches things together, luckily fro me this means I don't have to rely on my atrocious design skills, if this comes to clothing or what colour curtains match my bedspread!
The quality of the items that I've received have been a bit hit and miss - the homeware has always been good quality, duvet covers, cushions, photo frames etc, no qualms at all. However, the clothing has been not so good, this is something which surprises people as Next still seems to have a very good reputation in terms of quality. A couple of tops that I have purchased have washed very poorly, one even tore after only a couple of wears, a dress shrank in the wash - despite me following the washing instructions. However, when taking the items back in store the staff were very good and refunded/replaced without question.
Next seem to increase your credit limit on a regular basis once you have proved yourself to be a reliable customer. While some may see this as a good thing - I'm not too keen and find it a bit unnerving if I'm honest.
The delivery dates offered on the website are very quick, and if you order before the evening you can get next day delivery - very good indeed!
My big bug bear with the Next Directory has been the courier service that I receive - as my boyfriend and I work full time we arrange for things to be delivered on the few days that we are in - however my courier does not seem to respect this, frequently turning up days early or late leaving the items with my long suffering neighbours or in one case in a neighbours garage without leaving a card! The courier also has a bizarre habit of squeezing items through our average size letter box, despite them being on a coat hanger, needless to say this results in items being left crumpled in the hallway. I've also had two or three instances where items that I have returned via courier not being received by the depot - this means i have to send my confirmation of returns to head office - which is slightly inconvenient. Other people have had very good service from their courier - so it probably is just my bad luck.
I have contacted Next about this, however I've received no reponse.
I first got the Next directory delivered to me when I bought my house. Next has a lot of household items as well as clothes that are really funky and modern, just what I wanted for my new house. The benefit of having the items from the Next Directory also meant that I could have the items straight away and pay for the items monthly, therefore I wouldn't be without a kettle or toaster while I saved up! The downside of this however, did mean that I would pay interest on the item bought. Also I did start to notice that Next was slightly more expensive than places such as Argos. However I believed that Next is a good name and so I stuck with them.
I felt that paying for the actual directory was a little unfair as you pay for the items within the directory. At Christmas when they brought out a Christmas directory then you would be charged again, however if you ordered something from that additional directory then your money would be refunded. Perhaps this would be a solution to the unfair charge of the directory. Often I would be charged for the directory but it wouldn't arrive. When I phoned the customer service team, they were always very very helpful and would either offer to re-imburse the cost or resend a directory through to you. However the cost of the call would not be re-imbursed and it did tend to be every season my directory wouldn't arrive.
The items I bought from Next were a little hit and miss. I bought an Oak photo frame, which was of fantastic quality and was not very expensive at all. I have also had bed linen and curtains from Next which have also been of outstanding quality and have lasted me several years, still looking new. So when I needed a new TV I thought that I would also get this from Next too. The price was again reasonable however within a year the sound on the TV totally went. I rang customer services and they offered to replace the TV or give me my money back. There was no quibble or argument. I therefore asked to return the TV. To do this I was able to take the TV back to a nearby store which saved me any costs, which I felt was a big bonus.
I was also told that I culd collect items from this store if I wasn't ging to be in during the dleivery times given. Very handy for me as I worked full time.
Next did keep increasing my credit limit without consulting me first which I didn't like to be honest however they have been one of the better customer service teams I have dealt with... Shame about the price of the calls.
The only reason I cancelled my Next Directory was the on going charge for the Directory's each season. In my opinion you shouldn't have to pay for the priviledge of receiving the Directory when you are a loyal customer.
I get really excited when I see a new book on my door step. I make myself a cuppa
and sit down with some peace to read the new catalogues.
I find the directories really easy to navigate around and they are almost always the same every time a
directory is released.
The directories are always hardback and really good quality. Unlike alot of catalogues the pages are not flimsey and are
therefore not easily ripped.
Unlike shopping on the internet it is great to see all the clothing on models and sometimes mixed and matched with other
items. This is great for people like me that are not great at matching items together. They even add accessories and
shoes/boots onto the models and tell you where you can find them.
I love the fact that now you get 2 directories. 1 for clothing and then 1 for homewares.
The homewares directory always make me green with envy. All the rooms in the book always look lovely and make you want
to live in them - just what they want I suspect.
They always seem to ride with the times in the homewares catalogue. Everything seems to be modern and funky - some stuff more so
The furniture from the directory is good quality as are most things I have purchased out of there. They do really great ideas
for decorating your home with accessories some of which are quite unique and well priced.
The only downside to the furniture is they are very expensive so I always tend to wait for the sales. One good thing about having
a directory account is that you sometimes get VIP invitations to the sales (online) before they are in the shops. However, unless you get
an early slot most of the decent clothing especially for children is gone. I always manage to buy womens clothing and most
of the furniture I like.
You get 2 directories a year and then 2 bonus directories if you purchase out of the main ones.
One downside to getting a directory is the cost of it but you do get it free if you make an order out of it.
All in all a great directory although they could perhaps help the enviroment by only sending 2 a year rather than bonus
I have been a Next Directory customer now for several years and I love their products and ranges. In effect it is basically a catalogue, however Next have tried to make it sound more upmarket than it is by calling it a directory and producing it more like a hardback book as opposed to a large clumpy catalogue. It is well presented throughout and I thoroughly enjoy having a good look through it when it arrives.
I tend to buy more childrens clothes from here than anything else, purely because they are always good quality clothes for a reasonable price and they offer very trendy and modern designs which my children love. They offer a wide range of clothing for all different shapes and sizes for both adults and children and in addition they also sell homeware products.
Delivery is also always very quick and prompt with Next as they use their own couriers, and I have previously ordered some clothes at 10pm on a Monday night and had it by lunchtime on the following day. Excellent service indeed.
I also really like their Christmas products, again these are very reasonably priced and good quality goods.
Overall I would highly recommend the Next Directory and I hope to continue to be a customer of theres for many years to come.
I have shopped from the Next directory for about 11 years on and off. Over the years I have mainly used it to buy work clothes, interview suits or Christmas presents (small items such as keyrings, lipstick sets, candles).
Once you have an account with Next they automatically send you two main directories and some supplemental directories (ie extra xmas directory) that you are billed for receiving (£3.95 per directory) but the directory cost is credited back to your account if you place an order from that directory. Delivery charges are also payable unless you have a free P&P code - you have to look for the leaflets sent out with your statements (standard delivery is normally around £3.95 per order).
I have never bought large items of furniture or kitchen applicances from Next- they do sell all sorts of things you would not think they would- Smeg fridges, Dyson hoovers, furniture, homewares, ipods, kettles, irons, hair dryers, as well as clothes, shoes, perfumes (not just their own brand either) and baby and children clothes and beddings etc.,
I have ordered Flowers from the flower section in the Driectory that were always delivered on time, but when I saw the bouquets compared to the photos in the directory, I was disappointed with what actually arrived for the price (bouquets are £20-50). I ordered a friend a glass vase with a large bouquet of sunflowers and the resulting bouquet was quite thin on the ground- though she did get to keep the glass vase. It could just have been a bad day for sunflowers in the flower packing area, but I had expected more for the price.
I find ordering online easier than phoning up to place an order. If a new directory has arrived and I have liked a few items, I have found if you order say, 8 items. These will not be delivered together. Of my last order of 8 item, I had 5 separately wrapped and packaged items delivered by courier one evening then another left with a neighbour down the road the next day then the last two arrived, again left with a neighbour 6 doors down on the other side of the road (maybe the entire street was not in that day?) a week later. So you need to keep an eye on what items you have received and what you are waiting for- i can see if you place regular orders and some have delays on them and they are all sent individually you could easily lose track of what you have had, what you have returned, what is delayed etc., Other times though two or three items have arrived in the same delivery bag, so it seems to differ (could be the packer?).
I have never had to return an item by courier, but the courier will normally leave a card or put a sticker on your items with their details on. I have returned a directory item to the store and was told my account would be recredited accordingly.
As there are stores quite local to me, I do not buy anything from the Directory that I need to try on (ie jeans) as to me it is an inconvenience to have to return items and re-order them. I prefer to go into the store, hope they have my size and try the item on and buy it there and then.
I have had some problems with the Next directory after I moved house-(I moved to a shared house where my student housemate had coincidentally just discovered credit cards...) all of a sudden MY credit limit was reduced to a third of what it had been for 5 years and the new limit was half of the existing balance ! I phoned to ask why the change and was told Next receives information MONTHLY from credit reference agencies and they can change your credit limit monthly if they like depending upon the information passed to them.
I was sent several identical letters days apart from each other two months after I had last placed an order to say my order would not arrive (when I had not placed an order for three months). I queried this fearing someone had been using my account - it turned out they hadn't it was just Next issuing letters to me about items that I had ordered that were out of stock earlier and after they reduced my credit limit there were now insufficient funds to send the out of stock items if they came back into stock (it was all very confusing- I was just happy to hear no one had been trying to use my account though). I am now paying off my account with Next and will only use the stores to purchase items going forwards.
The Next Directory online or as the directory and phoning up to place orders is convenient and your goods will arrive within a few days. Over 11 years, I have had a few glitches and I am now moving away from directory accounts. I would recommend people do place orders or shop with Next, but keep track of the items you order and query anything or any letters you get that do not make sense. Also be aware your credit limit can change in theory monthly according to the information Next are given from their credit agencies.
I have shopped from the Next Directory for approximately six years now. I have used the online directory for 3 years. I feel the directory looks good, the clothes in it vary in my opinion from season to season. But the one thing that is beginning to annoy me as my children grow older is the limitations of designs in different ages. By this I mean that my daughter is 5, she is tall and slim and is now wearing age 7 jeans and age 8 tops. My daughter and I both prefere most of the styles and colours in the "younger girls" section and feel that the "older girls" section too old for my daughter even though these are the iems that fit her. It is so frustrating, why cant they see that a 3 year old does not want to wear the same thing as 15 year old!! Please sort it NEXT!!! I think that everyone would benefit from them making the directory into 3 sections instead of two. Birth-4 years, 3 years - 10 years and 8-16 years. Then every year would be covered and it would give a couple of years leaway for those children who are taller or smaller for their age. With regards to service the Next Directiry has always been fab, nearly always delivered ontime and are quite good with delivery, for example if you place an order then want to add to it, you only have to pay one delivery charge if that order is changed within 24 hours of placing the first order. Very good!!
All of a sudden my two eldest children are HUGE. Though only aged ten and eleven, they loll like huge giants around the house, draped over the sofa and towering over the fridge (and me!).
A new baby and lack of sleep doesn't help, but such is their size, that I find it impossible to pick up clothes from the supermarket for them anymore. The sizes are so variable, and I can no longer just by judge by just looking at the item whether it is the right size anymore.
Next Directory has been my saviour. The sizing is consistent - though on the generous size. Even for my two giants, I find that buying clothes for their correct ages still provides for growing room.
The range of clothes and design is excellent, as is the quality. Marks and Spencers range looks like something off a market stall at times. In my view, Next is now the best middle range quality children's clothes retailer. Their stuff is well made, and lasts for ages.
I have previously railed against Next Directory, because they have the cheek to charge me for the privilege of looking through their catalogues - £3.75 at the moment - and they keep sending me copies unsolicited through the post - and then send me a bill! The Directories are huge cumbersome things with hard backs. They weigh a ton.
However since being encumbered with a baby, and also being too short of cash to go shopping round town, the Directory has been a life line. I have used it to order basics - jeans, trousers, sports wear etc - and everything has been of excellent quality.
There is a delivery charge of £3.95 - so it makes sense to think ahead regarding what you will need and then order in bulk - only one delivery charge applies per order.
You order over the phone or on line. I've never ordered on line, but the phone service is very easy. Its open 24 hours and the people manning the lines - who I think are based in India - are very polite and helpful.
You do not pay when you order, but instead wait for your bill, which comes each month. Top tip - pay it off in full. The interest rate if you fail to do so is a whopping 26.9%. There is also a late payment fee if you fail to make the minimum payment. Again, payment can be made on line or by telephone - as well as by post.
Maybe I've been lucky, but both times I've ordered, delivery has been made within 24 hours - the chap coming round about 8am.
If you need to take stuff back, you can send it by post, or take it to one of the stores. I've not needed to do this yet.
I'm not keen on Next adult clothes - but their children's range is excellent, as is the service provided by Next Directory.
No trudging round town, no car park charges, no need to stop in Starbucks and spend a fortune on weak coffee and fattening cakes - its all good.
Ok, i love NEXT, but i hate the NEXT Directory!
Next is a retailer of womens, mens and childrens clothing, it has recently also branched out into homeware and beauty products. Next stores can be found all over the country on the high street, they offer high quality clothing at reasonable prices.
As i have shopped at Next for years i decided to apply for a Directory, i was charged £3.50 for the catalogue, which i thought was a it expensive but i wanted it anyway.
The benefit of a next Directory is that you can order in the privacy of your own home and also you have an option to have a store card linked to your account. This also means you can pay off a smaller amount each month instead of the entire bill at once.
The catalogue is heavy but full of nice items and ordering is easy, wither online or the dedicated phone number. However, delivery is not so great.
The deliveries have never been on time, even when ive paid extra for faster delivery and the delivery person will leave your parcel ANYWHERE. In bins, outside your doorstep, anywhere!!! I had repeatedly called Next to say only to deliver to me in person, but no, they will continue to give your parcels away!
This make life very difficult if it goes missing!!
The Next directory is a large catalogue that can be requested and send to your door. It contains thousands of items, whether it be fashion for men and women, or gift ideas and furniture. Personally i hve been a shopper with the NEXT directory for a number of years and have always been happy with the service i have recieved. Even though some of the own-brand products from next are slightly expensive compared to other manufacturers, you definately pay for the quality.
Delivery is almost always on time, and is dispatched the same day if you order before 4pm, which i believe to be very fast considering this is a large coporate chain that must deal with thousands of orders everyday.
The choice of products inside the NEXT directory is incredibly vast. There are simply thousands of items for men, women and children that all keep up with lastest trends and styles. I can honestly say if ive ever seen something i like or wanted something, i can always resort to the directory for a similar if not perfect product.
I have been a loyal Next Directory customer for ten years now and so feel fairly well placed to write up a review of the service.
The Next Directory offers everything you'd find in a Next store plus some (kitchen appliances, carpets, flowers, all sorts!). You can sign up for a catalogue or you can view the range online. I long ago asked them to stop sending me the hardback catalogues - they were good quality but were costing £3.50 to receive and also not so great for the environment. The online version is very user friendly (mostly) and the ordering process very simple. The only time the website isn;t great is during the sale time when you can't see larger images of the sale goods (not great if your eye sight isn't what it used to be!).
The ordering process is pretty simple, add stuff to your basket and you're told instantly if something is out of stock or has a delayed delivery on it. When you've got everything you need you can check out and choose your delivery date (if ordering during working hours then delivery is normally next day as standard). Delivery is charged for but returns are free if you have an account no matter which method you use; you can return items to a Next store, arrange for a collection through the courier that delivered it (you can do this online or via the phone) or you can return through the Post Office (annoyingly you now have to order labels for this, which used to be printed on the back of the invoice).
Now for the goods themselves:
I've always liked Next as the quality was reasonable, not too pricey and they stock longer leg and arm lengths (handy for long-limbed people like myself!). I've ordered thousands of pounds worth of clothes, shoes, gifts and homeware over the years and previously have been pleased with them - particularly liking suits for work!
More recently I have found the quality of clothes has really deteriorated to such a point where I will now not buy any more clothes (although will continue to buy shoes, gifts and homeware). Clothing I have ordered recently have often arrived with poor hemming and finishing, a suit I bought last season and have worn four times has started to bobble and a jersey and chiffon top I bought in the summer has started to disintegrate (the chiffon is tearing away from the jersey material). I think for the quality received currently the goods are very overpriced.
Overall, a good service but with shocking quality clothes at present.