Oxford Pram Centre, for all your pram needs (Oxford Pram Centre)

Member Name: emuk00

Product:	Oxford Pram Centre
Date:	12/04/09 (224 review reads)
Rating:

Advantages: Excellent customer service and very speedy delivery

Disadvantages: none

After a lot of research in what pushchair to buy that would accommodate two babies, I decided to go for the phil and teds sport.

My next bit of research was to try and find it at its cheapest available price (as we all do). I searched all over the internet and came across Oxfordpramcentre.co.uk, now I had never heard of them, but I have a lot of online mummy friends who had used certain online stores, with some good and some bad experiences. This put me off a little, but I asked my mummy friends and a few had heard of them, but no one had actually brought from them.

Now my dilemma was do I use a company which is charging £355 for the P&T Sport, the cocoon, the doubles kit and the double raincover, or do I go to a reputable company like Mothercare and pay over £500 for the same package?

I tried a load of different review centres and found a few reviews of the company, none bad, and I had also found another company who were a little bit more than £355 but less than Mothercare, but had really bad reviews.

I decided to bite the bullet and order my P&T from oxford pram centre.

Website:
The website is easy to use and laid out well. It's easy to find what you want and add it to the basket. The checkout is simple to use too, well unless you are me and don't read the instructions properly, and put in a different address to the card hold address. I used my mum's address for delivery as I knew she would be in, but in my moment of madness put my card address down as mums too...oops.

Service:
I was going to ring them up to tell them of my mistake, but thought I would wait for them to do it. I had put the order in on the evening, so didn't expect anything that night. The next morning I received a call, and it was a lovely chap saying my card address didn't match up, and I explained, he said it was fine, but they need to run a few security checks as they have had a few scammers in the last months. I had to give him a few details, including where hubby worked etc, and he then rang up hubby's work. Now this was a little bit inconvenient, but I understood why, with the amount of fraud going on the internet at the moment.
Everything was fine, he rang back and said it is being dispatched this afternoon and I will receive it tomorrow before 4pm

Delivery:
Low and behold my mum rings me up to tell me that the P&T's had actually arrived before the 4pm they promised.
I was really impressed with the speed of delivery and it was free! I think it would have been next day delivery, if I had of ordered in the day, but for a free carriage charge, I was impressed.

Overall:
I am extremely satisfied with the level of service from the oxford pram centre, the speed of delivery, and the price of the product.
I looked around their site and they are competitively priced on a few items.
I have already recommended to a few friends already, and would do so again.

Summary: Fantastic, would use again