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193 Reviews
  • staff knowledge terrible
  • poor help
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    193 Reviews
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      13.01.2014 13:50

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      brilliant pet shop even though can be a little expensive

      Well i always have at least 1 weekly trip to my local pets at home, firstly i would just like to say how well the animals in store are kept and how brilliant the staff are they are all well trained and know more than enough about every type of animal you ask them about.
      When first setting up my tropical aquarium i would have been lost without them. I did get sold a pregnant fish from here though without me knowing and she gave birth in my tank to about 40 new little fish which most of miraculously survived by hiding in the plants in my tank, i did ask pets at home to take some of them back as i did not want an over crowded tank and they refused claiming they only breed there own.
      I also use the store to purchase both my parrot food, dog food toys and accessories and chipmunk supplies although they have stopped stocking my chipmunk food in store which i guess its just due to them not being very popular pets and them not selling enough of it. They also do dog grooming in most of there stores which i find really great as i have a long haired dog who needs grooming regualrly. I also love the wild birds they sometimes have in store that you can hold. The only downside is a lot of the time they have animal charities and people collecting donations for various animals and they hassle you the whole time your there on the way in and the way out, i do my self like to donate when i can but being hassled by the people puts you off going into store when they are there.

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      28.09.2013 15:03
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      Everyone under one roof

      I love trips to Pets at Home as its one of the few shops that allow me to go inside with my daddies.

      Once inside I like to sniff out the food aisle, and the loose treats, then I make my way to the toy section, where my daddies let me choose a new toy (well I choose it then they have to pay for it!).

      The staff at our local store are always really nice and like to give me cuddles, and I normally get a treat from the staff when I'm leaving too. There's always bowls of water out as well in case I'm thirsty after the excitement of shopping.

      My daddies say that Pets at Home sells a wide range of food, treats, toys, beds, healthcare and clothes for dogs like me, although there prices aren't always very competitive compared to the internet.

      They also sell stuff for non-dogs, like cats, rabbits, fish etc.

      Our local store has a grooming parlour inside, so sometimes my daddies book me in for a bath while they go for a coffee over the road. Another local Pets at Home store has a vet inside, but I don't like going to the vet, so we'll just leave that there.

      Overall, I think Pets at Home is a great store.

      Junior the Pug

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        24.08.2013 22:13

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        Adoid at all costs

        I went into Pets at Home in Greenock for the first and last time today as I heard they had a good selection of tropical fish which they did. Firstly let me say that what I saw of the shop was that it was clean the animal enclosures looked to be alright, but I'm no expert. However, after twenty minutes I had to go looking for a member of staff. I told her the fish I was interested in buying and she asked me to wait a minute (15 to be precise) and she returned with a form and asked me which fish I was wanting, she then wanted to take my name, address, email and phone number which I told was company policy when selling live stock, I told her that I didn't want give this information. She then went on to ask me about my tank, like how long had it been set up, what I kept in it etc. which was good she then told me the fish I wanted were not suitable for my tank, which was utter rubbish, I've been keeping and breading fish for over twenty years so know my stuff. She went on to suggest alternatives that were only suitable for a spices tank rather than a community tank. At that point I told her she was wrong in what she was telling me at which point she asked me to leave the shop. Needless to say I did just that and went straight to my usual supplier and got everything I wanted at a fraction of the cost. I will never set foot inside that place again, service is poor, the attitude of the staff is shocking I just hope the poor creatures in their care are better looked after than the customers are.

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        08.08.2013 14:00

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        We purchased two guinea pigs from pets at home for the ridiculous price of £30, they were said to be free of illness. One followed shortly by the other became very shortly ill, and died. We have had guinea pigs in the past who have lives 4+ years.

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        01.07.2013 01:21

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        Maybe it was just Sunday staff problems, but in my experience the staff here couldn't care less

        I visited Pets at Home twice with my young daughter to get her first goldfish. We have a tank and filter set up already, and I have kept fish in the past.

        On both occasions I have been kept waiting for 15-20mins whilst trying to control a very over-excited and wriggly child. Staff wander around aimlessly while customers are forced to compete for the limited opportunities to make a purchase.

        When I asked if more staff could be made available to serve customers, I was told to walk to the front desk and ask for someone myself. Yes, that's right- I have to work hard for the right to give these guys my money!

        The duty manager did apologise, to be fair to him, but at the same time he took the opportunity to suggest that it was partly my fault for visiting towards the end of the day. Which was annoying.

        All in all, I wouldn't advise visiting this place, unless you enjoy standing about for what feels like hours on end waiting for them to do you the honour of selling you things.

        Staff also got me to sign to say I'd been given information on caring for my fish when I had not. Which doesn't sit well with animal welfare rules in my opinion.

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        30.06.2013 11:33

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        I have bought 6 guinea pigs in total over the years from pets at home and all of them have been ill. Four had ringworm and the other 2 had conjuntivitus and respiratory infections. Pets at Home have paid for all the veterinary treatment but wouldn't it be better to not sell sick animals in the first place. Also my friend bought 2 guineas from the same store and 1 of hers died after 3 days. Just seems shocking to me that they can get away with it.

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        25.06.2013 19:01

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        Well i bought a rabbit from there 4 weeks ago,a few days after we took her to the vets because she had hocks so we went back to pets at home seeing if they would pay the vet bill and they did so we were quiet pleased, then last week my rabbit fell sick and had to be put to sleep at the age of 14 weeks old so we went back to see if they would give us some amount of the vet bill back and they were so generous they refunded the vet bills and offered if i wanted another i said no so they gave me back the price of the rabbit back too! I was very happy how they responded to us and will definetly go back for another soon

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        22.05.2013 20:17
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        Very friendly and great prices.

        I absolutely love Pets at Home because of the wide range of products sold. I can't begin to imagine what it's like for a dog to walk in this store as there is every single kind of toy and treat for every single pet. I am also very pleased with the customer service as they seem to love the animals just as much as we do. They aren't there because it's the only job they could find, they are in it for the joy of working with all the animals and being able to tell people what's best for their pets.

        I purchased two gerbils from Pets at Home about a year and a half ago and the customer servcie was great. They advised me on the best products for them; not necessarily at the highest price. In fact, when I was served, I was recommended most certainly to not buy a certain product because in basic terms, it was a rip-off!!

        My gerbils are striving in their Pets at Home gerbilarium, wheel, log house, wooden platform, hanging rope and chew able Christmas tree - Pets at Home has absolutely everything you will need for any pet that will occupy them all day every day.

        Also, their online service is just as good. Ease of access and friendly layout play to Pets at Home's advantage as this certainly drew me in.

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          18.05.2013 02:54
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          Friendly, helpful staff with lots of lovely cute animals in store

          Pets At Home is a national pet store with stores across England and Wales.

          Pets at home sell a wide range of pets supplies, toys, accessories and animals.
          Over recent years they have started to offer free pets, often rabbits which are in need of rehoming either because their previous owners could not continue to look after them or no longer wanted them.

          You will find they sell quite a number of animals, such as fish, rabbits, gerbils and hamsters.
          My local store often runs days where you can get your cat or dog microchipped for a fraction of the cost that it would cost you at a vets, a great way of saving in the current economy!
          You'll also find that many of there stores have a tag making machine where you can make a tag for your cat or dog that you can have a name and number engraved on it to put on their collar should they get lost.

          I have always bought my pets from Pets at home as I have always received a high level of useful advice, a good selection of choice and staff who are always very friendly and polite.
          I have personally purchased three rabbits, two fish and a hamster previously from Pets at home, all to which I was able to pick which one I wanted, was offered lots of advice, given leaflets on caring for them and the best food to feed them on.

          The animals at Pets at home are checked over by a vet prior to being sold and should the worst happen, Pets At Home will use their vet to examine the animal should it become ill shortly after purchasing.

          I can highly recommend there pet food, I have used their own brand cat food for years and my cat prefers it over some of the big well known brands (Althogh he gets both sometimes!)

          The stores are very easy to find, you can use there website to find your nearest store, simply go to there website at: http://www.petsathome.com/

          The stores are well led out, well lighten and everything is easy to find.
          They sell almost everything you could want or need, including rabbit hutches, fish tanks and dog kennels.

          I can highly recommend the treats for cats and hamsters!

          I have never been in and found a massive queue, staff always seem to be friendly, helpful and there is always someone on the till or someone around in the store to assist you should you have any questions or need any advice.

          Most stores are open every day of the week, including Sunday!
          You can make payments in store by cash or debit and credit card.

          Prices seem okay, although some things are more expensive than you could find in other pet stores there are many cheap things to be had here a lot cheaper than else where.

          Make your pet happy, take a visit soon.

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            28.03.2013 16:30
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            A decent pet shop with a wide range of products

            Pets At Home is a nationwide pet shop chain; they sell a range of pet food, accessories and some animals. Our local Pets At Home has recently relocated to the other end of the retail park and now has a new grooming parlour which we haven't used as we found it quite expensive, it was around £35 for one dog, we usually only pay around £25 so a big difference, especially when you have two dogs. It also has a vets, we haven't used this either as we're with a local independent surgery.

            The store itself is large and brightly lit; the tills are at the front of the shop with the grooming parlour and vets at the back. The shop always seems clean and tidy; you don't often see things lying around that shouldn't be. Pets are obviously allowed in the store, so sometimes it can be a bit noisy with dogs barking and such.

            They sell some animals such as rabbits, mice, hamsters and guinea pigs. They also sell a wide range of fish and some reptiles. Although I always think the fish look overcrowded in places like this, I actually know naff all about fish, so they might be quite happy. The tanks are always clean and have decorative items in with the fish so they have things to "play" with (see what I mean, I know NOTHING about fish!) The other animals generally look well looked after and happy enough. We bought a hamster from here a couple of years ago and I recall the staff being very helpful, they gave us advice on how to handle and care for her and handled the hamster with care when popping her in the travel box, which was only made out of thin cardboard, which she nearly escaped out of. But then that hamster could escape out of anything, she was like a magician or something!

            We shop at Pets At Home occasionally, usually for birthday and Christmas gifts for our two dogs. We do find them a bit expensive but they have the best range available in our area and my husband loves looking at the animals (I do not, it is boring)

            They always have a bowl of water for the dogs near the door and a bowl of dog treats on the counter, which I think is a nice touch.

            The staff always seem quite pleasant but aside from when buying our hamster, I haven't had much interaction with them except for when paying for our purchases.

            Personally if I can, I would choose to buy pet food and accessories from our local market and support local businesses but I can't always get there, so Pets At Home would be my next choice.

            Their website is very good, full of useful information about different animals and you can of course purchase things online.

            **updated to add link to Pets at Home website, which lists all Pets at Home stores with a vet clinic, please remove the space -

            http://www.petsathome.com/webapp/wcs /stores/servlet/Info_10601_stores-with-vets_-1_10551

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              26.03.2013 14:37
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              The place to shop for animal lovers

              I have shopped at Pets At Home for 5 years or so; my oldest guinea pig was purchased from there. My local store is Mansfield, Nottinghamshire.
              I constantly see critique and insults on their facebook page and in the press, and I cannot understand why.
              My eldest piggy and eldest bunny are from there are they're healthy as anything. The pets in store are always looked after, in a safe environment, healthy, and well fed.
              My family and I shop in there at least once a week as we have a menagerie of animals, so we're very accustomed to the service and the staff.
              The staff are extremely friendly and very very clued up on animal care; most of them being pet owners themselves. No questions are silly questions for the staff in my local store.
              The service is always exceptional, the staff have gone above and beyond to provide outstanding customer service.
              The offers are always fabulous, making them very very competitive in price in our local area.
              The VIP card is committed to helping charities, and enables us to get lots of vouchers and the likes for our animals.
              The staff in our local Pets At Home genuinely put animals first, and they really care.
              If I've ever had any problems, they're always quick to rectify them.

              Overall, I haven't a bad word to say about my local store, I understand that all stores aren't like my local, but i'd recommend my local to anyone!

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                13.01.2013 21:04
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                Excellent advise, certainly left feeling very confident.

                After a conversation with my husband that went something like 'I want a kitten' his reply with a scowl on his face 'get one if you warn one' I went kitty searching and within 3 weeks I had found my perfect buddy so off to Pets at Home! As I walked through the door,I was amazed at the size of this shop! Feeling a bit bewildered I approached an assistant and explained about my new addition to my family, to which he went to fetch a colleague who was experienced with the feline pet. This immediately boosted my confidence! He started off with asking if I required a carrier or would I be able to borrow one, I advised him I would have to purchase a carrier. Whilst looking at the carriers he helpfully told me about the cheaper range that come apart and can double up as a bed, thus saving me money straight away! We then moved over to the kitten food where he showed me the dried food and very informatively told me that dried cat food has a lot more nutrients and surprisingly meat content. We went on to buy bowls and toys. The shop assistant was so knowledgeable and gave me a great confidence boost. He took great interest in my new addition and told me not to forget to bring a picture in once I had picked him up! He also helped me to the car with my new purchases.

                Three weeks later I returned to the shop to,purchase more food and was amazed when the same shop assistant approached me and asked if I had a picture of my new kitten! So I then stood there for the next 10 minutes playing the proud Mummy moment showing loads of pictures of my new little kitten smudgley! He has offered me so much advise. I would certainly recommend shopping here!

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                  20.12.2012 21:12

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                  For my daughters birthday we bought a tank and everything that goes with. Set it up as directed, then returned 4 days later to pick our goldfish. Unfortunately one died within weeks. The water was as it should be. The other is still alive though its a battle. At first I thought it was swim bladder, but have just found out its a parasite due to the incredibly long white feces. I have spoken to several fish keepers and am appalled at the amount of trouble they have had concerning parasites. What's worse is that when you contact the store the blame is shifted to the water when clearly the fish were already infected. It's awful knowing that my other fish died a very painfull death. I will not be returning. I don't want to give a star but it seems to post my comment I must

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                  20.10.2012 10:03
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                  Pet store

                  --* INTRODUCTION *--

                  I have shopping here on many occasions for different things, and I have been happy with everything I have bought here. It's a popular pet store all around the world and I am glad we have one near us, especially with me having 2 cats, 1 dog, and tropical fish, this store does come in handy. I can shop all under one roof for my pets needs and accessories and without any problems as everything I need is here.

                  --* WHAT IS PETS AT HOME? *--

                  Pets at home is a pet store, holding many products and animals, you can find everything you need here regarding pets such as guinea pigs, rabbits, fish, snakes, hamsters, dogs and cats. I have never gone to this shop and couldn't find what I was looking for, and the best thing about this shop is that it as a wide range of products, easy to find things and all are value for money.

                  I have bought many fish from here, in fact all my fish have been bought here, and never had a problem with them, all have been healthy and most of them are still alive to this day, after buying them a few years ago, which I am happy about. I bought cat and dogs accessories from here, although cat collars I bought here have gone missing and wont be buying them anymore as the cats tend to come home with none on and wasting my money.

                  Food on the other hand is quite cheap and was surprised the other day when I visited this shop on many offers was on the cat and dog food, unfortunately at the time I didn't have the money to purchase any, but I will be going back as the offers are not to be turned down and I know it would last my animals along time.

                  I have also bought a retractable lead here for my dog which is still working to this day and had this for many years, its very hard wearing and does the trick when taking my dog out for walks. He does not tend to run off but not so fussed on other male dogs, which is why we tend to keep him on lead, but this lead enables him to walk further out in front but without him running off and not being to catch him.

                  Pets at home offers a lot of products and I have known them to take in animals, not to sure how you would go about this and what type of animals are accepted, a I have never had to go there for this purpose.

                  --* PRODUCTS *--

                  The products are there for all sorts of animals listed above, ranging from beds to cages, food to toys, collars and leads. You even have the chance to animals from here too depending that they are in stock. All products come in different sizes, colours and makes, which will suit the pet that have got, bedding for animals are here too, whether is being plush able soft beds, crates, baskets, cages, tanks, or just blankets for comfort.

                  You have the chance of toys for animals, birds, dogs, cats, fish ornaments, hamster and rabbit toys are all available, we bought a lot of bird toys when we had a Avery years back now and they all was still in good condition through the winter whethers. You have a range of sawdust, hay, chews, biscuits, and treats also here, alongside pet care, brushes, flea treatments, shampoos, clippers, you name it it is all here.

                  Buying some of the bigger items from the store sometimes will have a deal on with them where if you buy a rabbit hutch you will get a starter kit with it, which is everything you will need to keep your rabbit or guinea pig healthy and warm, which I think is a great idea, they also do this when buying fish tanks as well.

                  --* ANIMALS *--

                  You will see a selection of animals here too, not many. I always buy my fish from here and never had a problem with them; you can buy such things as mice, guinea pigs, rabbits, hamsters, lizards and snakes. All of the animals are happy in there own enclosures where the customers can see them but unable to touch. I do like the lizards they have in this shop, although I don't think I will ever get one, they remind me mini dinosaurs. My little boy loves looking at the rabbits and wants one, although I am not sure about this as he poisoned the last one and it died, not my little boys fault it was an accident. I love the way that all the animals are greatly taken care of, as they all have bedding, food, water, toys, everything they should have.

                  --* LAYOUT *--

                  The layout of our local pets at home is a spacious shop, with everything categorized so it is easy to find anything you need. I don't have a problem walking around the shop even when it has become busy as the shop as the room to move around with ease. Finding anything you need for a specific pet is also easy, as mostly they are grouped up, like all things hamster together all things dogs together I think you get what I am saying here.

                  All the food is placed together, well the dog and cat food are, and also alongside the food is the cat litter and poop trays, thankfully my cats tend to go outside now to do there business so no longer need a tray. If there is something not there that you want then staff members are always walking around the shop and they can help you find what you want, or the nearest thing to it. The staff are very friendly and helpful when buying anything for the first time, they give you helpful tips and guides you to make the best of the product you have bought, and when buying an animal they will make sure you have everything you need and the right stuff before walking out the shop.

                  --* VALUE FOR MONEY? *--

                  Yes I have to say yes, everything I have bought from here as been great value for money, and have lasted a long time. I have bought fish, food, beds, leads, and collars from here and the odd pet care goods too. It is better value for money when things are reduced in price or on offer, but hey you can't expect to have that all the time. Like I have mentioned there are a wide range of products in the shop and I have tried some of them.

                  --* FINAL THOUGHTS *--

                  I do enjoy the shopping experience within the shop, its spacious even in crowds. Plenty to view and buy, knowing that the things you buy are value for money and do as they were meant to do. Great when items are on offer, this is not often. Animals are well looked after, regardless of the animal, and I wouldn't think twice of buying other animals from the shop, as I know they are well cared for. I will recommend to anyone to go here for your pets needs, as this is one of the best pet stores I have been to in a very long time. Also noticed that when shopping here when it is busy the queues are still minimum, which is always a good thing.

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                    15.10.2012 14:28

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                    had our two little dogs booked in for 11 o'clock so just before 11 waited by main entrance as they only have small reception & the groomer woman was talking to i assume a customer & after awhile of waiting we made ourselves noticed by standing outside the reception bit looking through the window & was totally ignored whilst she continued talking so after waiting over 20 mins we walked out & not so much as a phone call from her.

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