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195 Reviews
  • Everything for your dog under one roof
  • lots of stores available
  • varies from store to store
  • Often over charge
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    195 Reviews
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      11.06.2015 21:55
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      Has everything for pets

      We have one pets at home store in our town. It's a small store though but it does have everything for any type of pet. I love the pets at home stores they always have great things in for pets. The bigger stores have way more products in.

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      22.05.2015 21:13
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      • affordable
      • "lots of stores available"

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      A good store for all your pets needs

      My home town has two pets at home stores so I am fairly familiar with this store and I do quite enjoy browsing around the items for sale and love looking at the cute animals available too. I have bought a few animals from Pets at Home which are rats and I found the quality and life of these rats were exceptional and were really pleased with Pets at Home. I have bought pet rats from a smaller pet store and I believe their animals may have just been bred for money purposes as we have had a number of problems with them.

      Going by my experience of my pet rats, they look and sound healthy and have a good generally well being about them. Their coat is smooth and glossy and I can tell that they have not just been bred and bred with each other as my first couple of pet rats lived quite a long life, and exceeded the expected life expectancy of pet rats.

      I have also bought pet accessories and food from Pets at Home and it is the only place I buy from. I have tried other places but Pets at Home have a good range and are affordable too. I tend to buy the rat nuggets for my pet rats as this food offers lots nutrients for my pets and the rats tend to love it. The bag of food seems to last ages too which is an added bonus. When buying my pet rats, I tend to buy little accessories as well. Although I do think Pets at Home overcharge a little bit, it is easy to buy all in one place rather than shop about. And the quality of the products are good enough for me too.

      I find the staff rather helpful and friendly too.

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      07.04.2015 21:18
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      • "cute animals in store "
      • "good selection of products "
      • "friendly helpful staff "

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      • "varies from store to store"

      A trustworthy chain that I think really care for animals

      I think the problem with writing reviews for shops is that although the big bosses try to keep things consistent throughout their stores there will obviously be differences depending on which store you shop at.
      I have had very good experiences with two different stores in my area.
      The first time myself and my husband who are both animal lovers went to have a chat about getting ourselves a small animal. We were thinking about a hamster but were open to other suggestions.
      We had a little look at the animals in their cages and a member of staff asked if we wanted any help so we explained our situation and she got us some hamsters out to hold while we asked questions.
      She answered all of the questions we had and we then went on to purchase two Russian dwarf hamsters.
      There was a wall with lots of free leaflets with basic advice on how to care for a range of pets which included nothing you couldn't find on the internet but useful for those without it.
      We got all the things we needed to start off with, we may have been able to find things less expensive elsewhere but Pets at home have a policy where you can return your items up to a year after your purchase date which is reassuring.
      At the till we signed up for the loyalty card, when I got my first letter from them it was addressed to a very important pet and then my name which I thought was cute. It included some money off coupons for certain products and every time I swipe it I get points which go towards an animal charity which I can choose from a list.

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      08.02.2015 23:43
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      • "Everything for your dog under one roof"

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      • "Often over charge"

      Everything for your pet but be sure to check your receipt!

      My review is based on the Southampton store. I own two West Higland Terriers and an English Bulldog and as the shop is near to my workplace I go there about once a week.

      If you are looking to buy a pet there is a good selection of fish, reptiles and small mammals as well as older pets looking to be adopted for various reasons which I think is nice. I tend not to look at them as I already have enough pets but my children love to look in their cages whenever they come in with me. They also run activities for children during school holidays free of charge which is another bonus point as it's hard to find anything for free nowadays.

      If you are a dog owner like myself there is literally everything you need under one roof and whilst you can find some items cheaper elsewhere if you are in a hurry it can be easier to pay the extra as opposed to ordering online and awaiting delivery. There is a good range of dog treats "pick a mix" which work out a lot cheaper than buying them pre-packed. If you have your dog with you staff are happy for your dog to sample the biscuits so you can be sure to get ones that your dog likes. They also have bowls of dog biscuits at the tills which they give out to dogs when their owners are paying. I think that is a nice touch because it shows that pets are welcome.

      All members of staff seem to like animals and they all seem to have a good product knowledge. They don't seem to badger you into buying an expensive product either and seem to give honest reviews on their products when asked.

      The main issue that I have with this store is that over the past year I have been overcharged around eight times! I'm sure that they don't do it intentionally and simply scan some of my items twice, but it is annoying when I have to get my card refunded once I've noticed their mistake.

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      13.01.2014 13:50

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      brilliant pet shop even though can be a little expensive

      Well i always have at least 1 weekly trip to my local pets at home, firstly i would just like to say how well the animals in store are kept and how brilliant the staff are they are all well trained and know more than enough about every type of animal you ask them about.
      When first setting up my tropical aquarium i would have been lost without them. I did get sold a pregnant fish from here though without me knowing and she gave birth in my tank to about 40 new little fish which most of miraculously survived by hiding in the plants in my tank, i did ask pets at home to take some of them back as i did not want an over crowded tank and they refused claiming they only breed there own.
      I also use the store to purchase both my parrot food, dog food toys and accessories and chipmunk supplies although they have stopped stocking my chipmunk food in store which i guess its just due to them not being very popular pets and them not selling enough of it. They also do dog grooming in most of there stores which i find really great as i have a long haired dog who needs grooming regualrly. I also love the wild birds they sometimes have in store that you can hold. The only downside is a lot of the time they have animal charities and people collecting donations for various animals and they hassle you the whole time your there on the way in and the way out, i do my self like to donate when i can but being hassled by the people puts you off going into store when they are there.

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      28.09.2013 15:03
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      Everyone under one roof

      I love trips to Pets at Home as its one of the few shops that allow me to go inside with my daddies.

      Once inside I like to sniff out the food aisle, and the loose treats, then I make my way to the toy section, where my daddies let me choose a new toy (well I choose it then they have to pay for it!).

      The staff at our local store are always really nice and like to give me cuddles, and I normally get a treat from the staff when I'm leaving too. There's always bowls of water out as well in case I'm thirsty after the excitement of shopping.

      My daddies say that Pets at Home sells a wide range of food, treats, toys, beds, healthcare and clothes for dogs like me, although there prices aren't always very competitive compared to the internet.

      They also sell stuff for non-dogs, like cats, rabbits, fish etc.

      Our local store has a grooming parlour inside, so sometimes my daddies book me in for a bath while they go for a coffee over the road. Another local Pets at Home store has a vet inside, but I don't like going to the vet, so we'll just leave that there.

      Overall, I think Pets at Home is a great store.

      Junior the Pug

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        24.08.2013 22:13

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        Adoid at all costs

        I went into Pets at Home in Greenock for the first and last time today as I heard they had a good selection of tropical fish which they did. Firstly let me say that what I saw of the shop was that it was clean the animal enclosures looked to be alright, but I'm no expert. However, after twenty minutes I had to go looking for a member of staff. I told her the fish I was interested in buying and she asked me to wait a minute (15 to be precise) and she returned with a form and asked me which fish I was wanting, she then wanted to take my name, address, email and phone number which I told was company policy when selling live stock, I told her that I didn't want give this information. She then went on to ask me about my tank, like how long had it been set up, what I kept in it etc. which was good she then told me the fish I wanted were not suitable for my tank, which was utter rubbish, I've been keeping and breading fish for over twenty years so know my stuff. She went on to suggest alternatives that were only suitable for a spices tank rather than a community tank. At that point I told her she was wrong in what she was telling me at which point she asked me to leave the shop. Needless to say I did just that and went straight to my usual supplier and got everything I wanted at a fraction of the cost. I will never set foot inside that place again, service is poor, the attitude of the staff is shocking I just hope the poor creatures in their care are better looked after than the customers are.

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        08.08.2013 14:00

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        We purchased two guinea pigs from pets at home for the ridiculous price of £30, they were said to be free of illness. One followed shortly by the other became very shortly ill, and died. We have had guinea pigs in the past who have lives 4+ years.

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        01.07.2013 01:21

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        Maybe it was just Sunday staff problems, but in my experience the staff here couldn't care less

        I visited Pets at Home twice with my young daughter to get her first goldfish. We have a tank and filter set up already, and I have kept fish in the past.

        On both occasions I have been kept waiting for 15-20mins whilst trying to control a very over-excited and wriggly child. Staff wander around aimlessly while customers are forced to compete for the limited opportunities to make a purchase.

        When I asked if more staff could be made available to serve customers, I was told to walk to the front desk and ask for someone myself. Yes, that's right- I have to work hard for the right to give these guys my money!

        The duty manager did apologise, to be fair to him, but at the same time he took the opportunity to suggest that it was partly my fault for visiting towards the end of the day. Which was annoying.

        All in all, I wouldn't advise visiting this place, unless you enjoy standing about for what feels like hours on end waiting for them to do you the honour of selling you things.

        Staff also got me to sign to say I'd been given information on caring for my fish when I had not. Which doesn't sit well with animal welfare rules in my opinion.

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        30.06.2013 11:33

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        I have bought 6 guinea pigs in total over the years from pets at home and all of them have been ill. Four had ringworm and the other 2 had conjuntivitus and respiratory infections. Pets at Home have paid for all the veterinary treatment but wouldn't it be better to not sell sick animals in the first place. Also my friend bought 2 guineas from the same store and 1 of hers died after 3 days. Just seems shocking to me that they can get away with it.

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        25.06.2013 19:01

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        Well i bought a rabbit from there 4 weeks ago,a few days after we took her to the vets because she had hocks so we went back to pets at home seeing if they would pay the vet bill and they did so we were quiet pleased, then last week my rabbit fell sick and had to be put to sleep at the age of 14 weeks old so we went back to see if they would give us some amount of the vet bill back and they were so generous they refunded the vet bills and offered if i wanted another i said no so they gave me back the price of the rabbit back too! I was very happy how they responded to us and will definetly go back for another soon

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        22.05.2013 20:17
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        Very friendly and great prices.

        I absolutely love Pets at Home because of the wide range of products sold. I can't begin to imagine what it's like for a dog to walk in this store as there is every single kind of toy and treat for every single pet. I am also very pleased with the customer service as they seem to love the animals just as much as we do. They aren't there because it's the only job they could find, they are in it for the joy of working with all the animals and being able to tell people what's best for their pets.

        I purchased two gerbils from Pets at Home about a year and a half ago and the customer servcie was great. They advised me on the best products for them; not necessarily at the highest price. In fact, when I was served, I was recommended most certainly to not buy a certain product because in basic terms, it was a rip-off!!

        My gerbils are striving in their Pets at Home gerbilarium, wheel, log house, wooden platform, hanging rope and chew able Christmas tree - Pets at Home has absolutely everything you will need for any pet that will occupy them all day every day.

        Also, their online service is just as good. Ease of access and friendly layout play to Pets at Home's advantage as this certainly drew me in.

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          18.05.2013 02:54
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          Friendly, helpful staff with lots of lovely cute animals in store

          Pets At Home is a national pet store with stores across England and Wales.

          Pets at home sell a wide range of pets supplies, toys, accessories and animals.
          Over recent years they have started to offer free pets, often rabbits which are in need of rehoming either because their previous owners could not continue to look after them or no longer wanted them.

          You will find they sell quite a number of animals, such as fish, rabbits, gerbils and hamsters.
          My local store often runs days where you can get your cat or dog microchipped for a fraction of the cost that it would cost you at a vets, a great way of saving in the current economy!
          You'll also find that many of there stores have a tag making machine where you can make a tag for your cat or dog that you can have a name and number engraved on it to put on their collar should they get lost.

          I have always bought my pets from Pets at home as I have always received a high level of useful advice, a good selection of choice and staff who are always very friendly and polite.
          I have personally purchased three rabbits, two fish and a hamster previously from Pets at home, all to which I was able to pick which one I wanted, was offered lots of advice, given leaflets on caring for them and the best food to feed them on.

          The animals at Pets at home are checked over by a vet prior to being sold and should the worst happen, Pets At Home will use their vet to examine the animal should it become ill shortly after purchasing.

          I can highly recommend there pet food, I have used their own brand cat food for years and my cat prefers it over some of the big well known brands (Althogh he gets both sometimes!)

          The stores are very easy to find, you can use there website to find your nearest store, simply go to there website at: http://www.petsathome.com/

          The stores are well led out, well lighten and everything is easy to find.
          They sell almost everything you could want or need, including rabbit hutches, fish tanks and dog kennels.

          I can highly recommend the treats for cats and hamsters!

          I have never been in and found a massive queue, staff always seem to be friendly, helpful and there is always someone on the till or someone around in the store to assist you should you have any questions or need any advice.

          Most stores are open every day of the week, including Sunday!
          You can make payments in store by cash or debit and credit card.

          Prices seem okay, although some things are more expensive than you could find in other pet stores there are many cheap things to be had here a lot cheaper than else where.

          Make your pet happy, take a visit soon.

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            28.03.2013 16:30
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            A decent pet shop with a wide range of products

            Pets At Home is a nationwide pet shop chain; they sell a range of pet food, accessories and some animals. Our local Pets At Home has recently relocated to the other end of the retail park and now has a new grooming parlour which we haven't used as we found it quite expensive, it was around £35 for one dog, we usually only pay around £25 so a big difference, especially when you have two dogs. It also has a vets, we haven't used this either as we're with a local independent surgery.

            The store itself is large and brightly lit; the tills are at the front of the shop with the grooming parlour and vets at the back. The shop always seems clean and tidy; you don't often see things lying around that shouldn't be. Pets are obviously allowed in the store, so sometimes it can be a bit noisy with dogs barking and such.

            They sell some animals such as rabbits, mice, hamsters and guinea pigs. They also sell a wide range of fish and some reptiles. Although I always think the fish look overcrowded in places like this, I actually know naff all about fish, so they might be quite happy. The tanks are always clean and have decorative items in with the fish so they have things to "play" with (see what I mean, I know NOTHING about fish!) The other animals generally look well looked after and happy enough. We bought a hamster from here a couple of years ago and I recall the staff being very helpful, they gave us advice on how to handle and care for her and handled the hamster with care when popping her in the travel box, which was only made out of thin cardboard, which she nearly escaped out of. But then that hamster could escape out of anything, she was like a magician or something!

            We shop at Pets At Home occasionally, usually for birthday and Christmas gifts for our two dogs. We do find them a bit expensive but they have the best range available in our area and my husband loves looking at the animals (I do not, it is boring)

            They always have a bowl of water for the dogs near the door and a bowl of dog treats on the counter, which I think is a nice touch.

            The staff always seem quite pleasant but aside from when buying our hamster, I haven't had much interaction with them except for when paying for our purchases.

            Personally if I can, I would choose to buy pet food and accessories from our local market and support local businesses but I can't always get there, so Pets At Home would be my next choice.

            Their website is very good, full of useful information about different animals and you can of course purchase things online.

            **updated to add link to Pets at Home website, which lists all Pets at Home stores with a vet clinic, please remove the space -

            http://www.petsathome.com/webapp/wcs /stores/servlet/Info_10601_stores-with-vets_-1_10551

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              26.03.2013 14:37
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              The place to shop for animal lovers

              I have shopped at Pets At Home for 5 years or so; my oldest guinea pig was purchased from there. My local store is Mansfield, Nottinghamshire.
              I constantly see critique and insults on their facebook page and in the press, and I cannot understand why.
              My eldest piggy and eldest bunny are from there are they're healthy as anything. The pets in store are always looked after, in a safe environment, healthy, and well fed.
              My family and I shop in there at least once a week as we have a menagerie of animals, so we're very accustomed to the service and the staff.
              The staff are extremely friendly and very very clued up on animal care; most of them being pet owners themselves. No questions are silly questions for the staff in my local store.
              The service is always exceptional, the staff have gone above and beyond to provide outstanding customer service.
              The offers are always fabulous, making them very very competitive in price in our local area.
              The VIP card is committed to helping charities, and enables us to get lots of vouchers and the likes for our animals.
              The staff in our local Pets At Home genuinely put animals first, and they really care.
              If I've ever had any problems, they're always quick to rectify them.

              Overall, I haven't a bad word to say about my local store, I understand that all stores aren't like my local, but i'd recommend my local to anyone!

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