Pets at Home

Pets at Home Description: Large chain of stores selling pet products. www.petsathome.com I am a huge fan of Pets at Home. There is one less that 10 minutes from my house, and it is pretty big, which means that it is really well stocked with a wide range of goods for the pet and pet owner. There are packs, for those who are planning to get a pet, which contain all that you need to get started. There is a huge range of pet foods, treats, toys, equipment and bedding. There are also books with loads of helpful information, along with little gifts (such as magnets, calenders etc) for the pet lover. All the goods ...  Read the complete review

This summer, my husband and I took the next big step after kids and marriage.....we bought a puppy! Obviously, we wanted to be well prepared for when the time came to bring the little fella home. Over the last few months or so, I hadnt heard very many positive reviews for Pets At Home, and even though there was a store 5 minutes from home,I decided to go elsewhere for everything we needed for his homecoming. I ended up spending almost as much on supplies as we paid for the puppy!! The next time we needed supplies, I decided to judge for myself, and headed for Pets At Home. My local store is in Newmarket, so thats where my review is at! I was ...  Read the complete review

Reading through a few of the reviews on pets at home I have decided that I must be lucky. My nearest store is just 15 minutes from me. I have been using it for so long that most of the assistants know me. I have found the staff to be very knowledgeable about the various kinds of animals they sale. I have 5 guinea pigs, a few gerbils a rat and a chinchilla from there and felt they gave good advise Whatever animal they sell you will find a start up pack for it which is often very good value. They cater for pretty much everything now and their newest residents are sea dragons and iguanas...WANT ONE! The last thing we bought from ...  Read the complete review

Pets at home is one of the biggest retailers of pet products in Britain. Stores= I have found the stores to be largely clean and tidy, very light and bright, laid out well and most things tend to be easy to find. My local store is on a retail park and I imagine most of their other stores are also on retail parks probably with the need for parking this is a wise move, especially when purchasing large items like they sell big dog food bags and cat litter so it's a bonus having plentiful parking space. Staff= Never had a problem really, but my local store isn't majorly friendly, can't say I've ever received good customer service but never ...  Read the complete review

Possibly the worst customer service I have received from any company.
Rude - not a customer focus bone in their body!