Phones 4U

NEVERR TRUST THEMM!!!! I BOUGHT A NEW SONY ERICSSON C510 FROM THEM 5 MONTHS AGO. IT STOPPED WORKING ALL OF A SUDDEN, THEN I SENT IT FOR REPAIRS. 2 WEEKS LATER, I SAW LIKE 7 SCRATCHES ON THE PHONE ITSELF AND DENTS ON THE EDGES. THE SERIAL NUMBER WAS COMPLETELY DIFFERENT TO WHAT I HAD LUCKILY STILL KEPT. THEY SENT ME SOMEONE ELSES COMPLETELY WRECKED PHONE, KNOWING ITS COMPLETELY UNREPAIRABLE AND PROBABLY SOLD MINE AS 'REFURBISHED'. TOMORROW, IM GOING STRAIGHT TO THE ORIGINAL STORE AND IF I DONT GET MY 120 QUID BACK CASH IN HAND, IM GETTING LEGAL ADVISE! ITS OBVIOUS THEYV SOLD IT ON, AND IM NOT STANDING FOR IT.

I went in to get a new contract and phone as I'd been on my last one for a long time. At first I was a bit weary because the guy serving my didn't seem to understand what I wanted and get me other, newer or more high tech things, but as I said I'd think about it I was told that I could get £10 of my monthly priceof £30 to make it £20 per month, so I agreed as it seemed a good deal, and got flogged off with a phone I didn't really look at or want at first but it was ok. I also checked about things like internet acess on the phone, which I specifically said I didn't want and was told that would be fine. Later on however, my bills were around £25 which we went in to sort ...  Read the complete review

I decided which phone i wanted, and the sort of money i was prepared to spend a month for the minutes, texts and internet that i wanted.
The deal was okay-i would have liked it to be a bit cheaper but i felt pressured into getting the phone-maybe doing a little more negotiating would have got me a better deal but i wasnt really given the chance.
The deals made out to be amazing-and the cash back offer is a load of rubbish, i didnt get enough money to pay off my remaining bills.
However now my phone has broken my opinion of phones 4u has completely changed-they were VERY unhelpful, gave me the wrong information on 3 occassions...lied through their teeth about things-and whats more im still having to pay to get my own phone fixed-dont go here for a phone!!! its hassle.

Phones 4 U has NO customer service, they are rude and unhelpful, they sold me a faulty BlackBerry Storm 9500 phone. When I took the faulty phone to their shop for exchange the phone was not in stock. I went to all Phones4U shops in Central London one said that the service is down so come after 3 pm, ther next one said they are sort of staff so can't do exchange, next one said I should go to the branch I have bought it from, next shop showed me a opened ex-demo box . A completely useless company for Customer service. When I called the head office they say all mobile phones box seals are opened to check. Complete liars and cheat. Once they had your money they do not care what so ever.

Having used phones 4 u on 4 separate occasions for upgrading/taking out a new contract, I have found the service provided to be very variable depending on where you go. Phones 4 u are essentially a phone shop which offer mobile phones on pay as you go and on contract for most of the main contract companies- certainly orange, vodafone and o2 are included. When you first step into one of their stores you'll see one side of the shop dedicated to pay as you go phones with the price of the phone on each network, and the other will be exactly the same, but for contract. Towards the back are lots of desks with a couple of chairs at each where they take you to discuss ...  Read the complete review