Phones 4 U are CRAP!!!!!!!!!!!!!! (sorry but its true) (Phones 4U)

Member Name: Logan33

Product:	Phones 4U
Date:	10/02/09 (601 review reads)
Rating:

Advantages: none unless you like cheap suits and perma tans

Disadvantages: despairingly bad customer service....oh yeah they're liars

Ok the this is one of my shorter reviews, but Phones 4 You propelled me to the violent depths of despair, which is making me think about buying two of my favourite products Monsieur Smirnoff and his unattractive friend Golden virginia.

Phone shopping, for me atleast, is the most unpleasurable experience known to man. I can't work out if its the realisation that I know Jack all about phones or the fact that I am putting my trust into a smarmy, orange coloured, rude boy from Essex (and before anyone gets offended, I'm from Essex!) who clearly bases his image upon any third division footballer and who miraculously always seems to have owned the very phone i'm looking at at some point in his career......which lets face it is probably no more than 3 months because evertime I walk past the shop, all the staff have changed.........AND BREATH.

Anyway, my particular complaint is Phones 4 you in Northampton. Now my girlfriend was looking for a new phone as her old phone had had it, so we decided to walk into phones 4 you (embarrasingly we were both trying to do the finger movement from the advert, but only managed to sign to a deaf person, I love horses, bet Rolf Harris never had these problems).

We were greated by the above mentioned "rudeboy" who for the sake of this review I will call "Tos@er".....just kidding, lets play nice and give him a good old fashioned Essex name............like sharon.

So we explained to "Sharon" that we were looking for a phone that "looked nice" (a strange choice for my girlfriend based on her earlier efforts of trying to pick something that looked nice then ended up with me!)

"uh na love, ya dunt want that one" was the reply when my girlfriend had quite sensibly pick out a nice looking Nokia somethingorother). Of course the old sales trick of trying to make your customer buy something more expensive was adopted...............and sucessfully rejected by the ex-salesman essex rudeboy.......ME. Anyway, this pointless ping-pong match of him saying "what about this won luv" and us gratiously (for a while atleast) declining went on for a while, until

EURIKA

We found the phone we were looking for...............no suprises, it was the nokia somethingorother choosen 15 minutes earlier.

However there was a problem. My girlfriend still had 3 months to run on her current contract (a point which annoyed me somewhat as the logic of shopping for a phone when you still have three months left puzzled me)

"Thats why I came here" she muttered "the advert said they would buy your contract out"

"Is this true" I asked the now insanely smug "Sharon"................"yeah mate not a problem" was his eloquent reply.

so here's the theory behind the deal


1) you sign up to a new 18 month contract and receive a free new phone
2) they then "buy out" the remainder of your old contract. Now ours had 3 months so;

a) they give you cash in hand to cover the first month
b) they phone up your current supplier, cancel your contract and pay the remainder of the bill for you (the last 2 months

3) Your given an envelope so you can send your old phone back to one of their suppliers and they then add the money onto your new contract (supposed to be £40 for us and therefore your first month of your new contract would be free because your account is in credit)


Sounds like a fantastic deal right!

Well I'll tell you now, the resulting saga went on for months after we initially signed up for this deal and was an absolute shambles.

In short, when they said they would cancel the old contract, they didn't so my girlfriend basically had 2 phone contracts running at the same time. This went on for months because her original supplier said they would not cancel her contract inside the 18 months, and the new contract obviously would not let her cancel either. WE HAD BEEN STICHED UP.

We never received money for the old phone despite numerous calls to phones 4 u to sort it out. In my sheer annoyance I went into the shop to sort it out and............................................&qu ot;oh no mate he left a couple of months ago". Sharon had deserted ship and nobody, including the manager wanted to take any responsibility for what had happened.

My warning therefore is: DO NOT TRUST PHONES FOR YOU........ATLEAST DICK TURPIN WORE A MASK BEFORE HE COMMITTED DAYLIGHT ROBBERY

Regards,

Logan

Summary: NEVER BUY A THING FROM THEM