| Product: |
Phones 4U |
| Date: |
03/09/03 (212 review reads) |
| Rating: |
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Advantages: erm................
Disadvantages: slow rude obnoxious
this is officially the worst company i have ever dealt with in my life. Rude obnoxious stupid lack of customer service oyu name it they dont have it. i bought a fone from the store and after three weeks it broke. they told me it would take a week to repair so of course a week later i went but no sign. so living up to there reputation 4months on i got my phone back finally fixed but the faults happened again and again and again. so thats was it time to ring singlepoint. told them im not paying for a fone i dont have. they told me to pay line rental plus service charges plus an estimated call value. total £165 amonth for a fone i dont have so i point blank refused how dare they put an estimated usage on. after a long squabble they agreed to cancel with me paying what i really owe. i was relieved. But no a month later your outstanding balance is £455 no explanation from them but they wanted this money so of course i rang and they told me if i didnt like it i should sue because id loose and end up with more costs to pay. i asked to speak higher up and eventually got an appology but was told to pay 50% i refused. my bank was now charging me for bounced direct debits. Once it was all resolved they sent a confirmation letter to say we were through. 2 Months later i still owe 800 pound. so i got a collegue to ring up and threaten them with a court case and suddenly wow it stopped. never ever deal with them agin they are a usless comapny and no nothing about the product they sell
Summary:
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Last comments:
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- 04/09/03 Absolutely useless place. Got my first phone from them and never again! |
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- 04/09/03 i bought my phone from phones 4u but i had to get my dad to sort it all out for me cause they confused me so much by telling me all these different price plans!!! loz >:) |
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- 04/09/03 They were ok with me, until I wanted to cancel my contract then I had nothing but hassle - I'd never deal with them again and certainly wouldn't recommend them to anyone! |
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