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instore (Poundstretcher)

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49 Reviews

Discount general store

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    49 Reviews
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      03.12.2013 06:11

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      Vowed never to return

      I used to love Poundstretcher and I have visited quite a few nationwide but since 2005+ it has gone downhill. There are bargains to be found but mostly on food, cleaning and health and beauty products. Most of the other products you buy at your own peril. Most appliances and home-wares are cheap tat and break very quickly.

      The toys are mainly nasty cheap plastic, again with the odd exception of last years non sellers. Stationary seems to be low grade, eg pencils that forever need sharpening due to lead breakage.

      My local Canterbury store seems to be full of immigrant workers who struggle with basic English which I guess is due to minimum wage, Unfortunately this does prove to be a problem when you have a question or need a refund.

      My last visit to the Canterbury based store was the final straw for me. I found the shop very disturbing as the isles were covered in palettes, empty boxes and plastic. Most of the stock seemed to be mispriced or just generally not priced at all. There seemed to be a lot of damaged products, mostly food and drink cans (Usually this wouldn't bother me but not being at the very least reduced seemed very dissatisfactory. I joined the que and was repulsed with what I heard next....

      I listened to the Store Manager tell a cashier to clean a returned toilet seat (Used by a customer and it broke). When she argued saying it was unhygienic he said it was store policy to try and resell the item. With that I put my item back on the shelf and quickly left the premises vowing never to return.

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      03.07.2012 14:21

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      The website is rubbish, you can't view what they sell. Why have a website that can't be used.

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      28.04.2012 22:09

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      This is probaly one of the best poundstretchers there is, they have a new manager in charge, who for a change puts the customer 1st, he has cleaned up this store asnd go out of his way to ensure both customers and staff are happy, all the staff and customers love him, as he is funny and so down to earth,i would recommmend this shop to each and everybody who reads this review, i have used over poundstretchers before but none are like this one.Sandrs

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      25.09.2011 19:19

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      I am employee there for the next 2 weeks then I am gone and I can't wait. I am contracted to work 16 hours aweek for the last month I have been working about 60. I am a sales assistant who has now just been informed that I will be the only key holder for the store for the next two weeks that means 14, 11 hour days with no days off, my area manager has told me to stop bothering him. Please don't shop at poundstretcher the way they treat their staff is vile, hopefully one day they'll go into liquidation.

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      06.05.2011 18:15

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      I refer to the Poundstretcher website, namely: http://www.poundstretcher.co.uk. If you ever wish to send them an E Mail via their contacts page - don't bother because they never reply. Three times in as many weeks I have tried to get an answer out of this organisation and never had a response.As of today I have also tried to ring their head office - another waste of time. In fact try and find a telephone number that actually gets you connected - no chance.Obviously customer focus is not a part of this organisation's policy. It is a joke and their retail outlets a disgrace, god knows how they actually manage to trade - it's a miracle!

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      07.03.2011 11:07

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      Do not shop here or go for a job!

      I had started working for pound stretcher in January this year and left last week. This company is a joke! and they break all the regulations with the working hours. I was working 65 hours plus and i was only the deputy. The Store manager was working less hours than me!! The company take advantage of the the people that are wanting to work and have the williness.
      The hole lay out of stores is a outrage with all the health and safety issues how they just dont care where you put things as long as its out.
      The company just cares about customers moneys in there pockets. They are not a peoples company and do not seem to care about there collegues.
      They do not care about hygeine within the stores and date checking is not done in the stores with food as i worked at 4 stores within my 3 months of being there as i was doing re-fits and every store i went into had out of date products on the shelf which werent fit for sale!!

      Overall i wouldnt go back into pound stretcher and my experience for working for them was a nightmare.
      If i was working for environmental health i would send them into stores as well as health and safety visitors.

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      13.01.2011 17:41
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      Don't expect much, but you can find some good bargains.

      <b>Working for the Company...</b>

      I work for this company and I have to say being an employee of it is terrible in terms of how Head Office treat the staff.

      Managers are stretched and many work 5 days a week for 12 hour ( 60 hours) shifts whilst only being paid to do 38 hours a week. Other staff are all on minimum wage except for 17 year olds (like me) who are paid around a 80p more than their minimum wage of £3.50 an hour.

      Our store isn't that bad because we have only one floor and it isn't that busy in the evenings but some stores are severely understaffed and often have to work unpaid overtime to complete everything. (Something I would never do and I just go home as soon as I stopped getting paid).

      <b>Product Range...</b>
      The retail chain offers a large range of products from food to cushions. A lot of this stuff is plastic rubbish though, such as the JML and TV Deals lines which in my opinion are terrible.

      Gardening lines are excellent I have found, and food is actually quite cheap compared to other major supermarkets but obviously there is a extremely smaller range than that of Tesco ect.

      <b>Customer Service...</b>
      Customer service can vary from store to store. Generally it is young adults who are employed by this company and are a terrible wage, so they do not take kindly to being treated badly (they have not become immune to this like older employees), and will not care if you threaten to complain. The best approach to take is to be polite and ask in a good manner and you will get the same in return.

      <b>The Store...</b>
      Stores can be messy. With the chain being a discount chain, the stores can be treated badly by customers. Also with new lines coming and going the shelves can get messy whilst stock is being worked. Depending on the store, the aisles are relaid every so often to ensure it is tidy however, this usually isn't enough to maintain tidiness.

      <b>Overall...</b>
      Overall I would recommend Poundstretcher for household essentials such as cleaning products and food such as biscuits and chocolate. However don't get your hopes up for things such as appliances because many are cheap tat, (we have had over 20 halogen heaters returned to our store within 2 weeks because they break).

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      21.10.2010 14:49
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      A decent shop that can save you money on brands you were buying anyway.

      My local Poundstretcher changed to an Instore a couple of years ago however jus recently the store changed it's name back to Poundstretcher again.

      Whenever I'm in town I pop in to have a look as they always seem to have varieties of things and a lot of new stock. I am normally able to pick up little bits and pieces for my son such as toys and colouring books and there is a lot of things that are perfect as stocking fillers. As well as this they have larger toys at the moment I noticed they have lots of things relating to toy kitchens for half the price of shops such as Argos and Early Learning Centre.

      They do furniture and at the moment I'm thinking of buying a faux leather bed for only £80 which is definately a bargain. They have lots of homewares such as bed sets, wall canvas', lamps, light shades, cushions, throws and more.

      Their kitchen products are good value as well with things like kettles, bread bins, tea caddies and many more.

      They also sell clothes however it's not something I have bought often as I find the material quite cheap feeling.

      Cleaning products, food and toiletries are all sold at a much cheaper rate than some of the supermarket prices.

      It isn't one of my favourite shops but it's definately worth having a look to see if you can save yourself some money.

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      07.06.2010 18:06

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      terrible service overall, wouldnt reccomend them to anyone.

      all the staff that have written reviews about this place are correct! i'm a fair paying customer and in the space of a week have lodged 3 complaints about the beds they sell!!the delivery time was wrong which was not stated on their website (details of which they've now changed coz of my complaint) but they also dont state the size of things properly so when i was told i'd ordered 3 single metal framed beds i went and ordered 3 standard single matress's only to find out the beds are 2'6 which it dont state any where on the site. so now am stuck with 3 mattress's i cant use and 3 beds i cant use.

      i've e-mailed them sevral times with no replys and collectively today have been on hold to their customer services for over 2 hours!!

      i'm going to trading standards, they way i've been treat is wrong and because of their mis informing website my kids dont have beds to sleep on...................i cant repeat what i'd call them on here......i'd be banned from the internet.

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      26.03.2010 14:30
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      Not a bad place for some bits and pieces

      We have 2 Instores near me so it appears that they must be quite a popular place to shop. Both of our stores are based on retail parks so it isn't necessarily a store I would purposefully visit but it's good for a browse if you're in the area anyway.

      I do like stores that sell a variety of items and especially those places that stock fairly cheap home furnishings and accessories as I'm not one to want to spend a fortune when I'm changing my mind all the time. Instore is perfect for selling all these kinds of things stocking everything from candles and pillows to bed linen and lamps. In fact they have items for every room in the house and even cater for your 4-legged furry friend with a selection of pet accessories. Also Instore has a selection of toys and clothes and furniture, but these things I tend to avoid as they can be cheap and nasty.

      I find the quality and price of the various products is a little hit and miss though. Not everything is a bargain and not everything is very good quality either. You can come across some real tack, but there are some nicer bits if you hunt them out. In both of our stores they also have a section of food items that are near the till. This is clever placing as you wouldn't go into an Instore for food, but we always end up picking up something as we make our way to the till, usually sweets!

      I would recommend visiting your Instore during the week if you can as they can be pretty busy at the weekends and for some reason there never seems to be anymore than 1 or 2 tills open, even though there are about 5 till points. Another thing is to watch what you're getting charged for each item as they go through the till. I find their price points and what they actually charge can be very differing, and normally something is overcharged, so do check!

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      23.03.2010 23:18
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      A great shop but it's a shame theres no online ordering available, something they should expand to.

      Poundstretchers is one of those shops that seems to sell a bit of everything, my kind of shop. They sell items for bathrooms through to toys and garden items. I have only been lucky enough to go in one poundstetchers as we dont have one near enough for me as a non driver to go in one regularly.

      The poundstretcher I went in was clean and the staff friendly. I was pleasantly surprised at the array of items available, in fact I went in just to look and came out with a trolley of stuff.

      The prices appear to be very cheap, for example there were large canvas pictures for £7.99 which I have seen similar sell for £14.99 + elsewhere.
      Another bargain (allthough I didnt buy it as I was with a friend and obviously her car can only take so much) was a walk in greenhouse type item. It was obviously a plastic covering but with a metal frame. They were selling this for I think it was £14.99 and I know the same item is sold for £29.99 in other stores.

      I was slightly dissapointed by the size of the shop, while it wasnt small it certainly wasnt very big either. As to wether this is the case for all poundstretchers stores I dont know. If it is then I think it's a big downfall as they could certainly expand into even more items with ease im sure.

      The aisles could perhaps have been a little wider, I found if 2 people were in the same aisle it was difficult to manouver around them. Again this may just be in the store I was in and others may be better positioned.

      I would highly recommend this store if your like me and like a one stop kind of shop for non food items. The only downside for me personally is that these types of shops are a huge temptation and I always spend more money than planned. As was the case here, I went in just to look around and ended up spending £35. I could easily have spent more had my friend had more space in her car, and quite honestly this was the only reason my bill wasnt higher lol.

      I would have given this 5 stars but the size of the aisles were a little offputting along with dissapointment in no online service available

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        19.03.2010 14:23
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        cheap goods at good prices

        I always like bargains at good prices and always pop into most shops on my travels and this shop an excellent one for good value goods. I always think I will just buy one item but normally come out with a basket full.

        This store sells almost anything for around the home and garden, it has shelves full of cleaning products to toys and games, it has cards are a very good price from only 39p, they can be a little basic some of them but perfectly fine for giving to a loved one or friend, they have gift card and wrapping paper, toys are for babies, toddler and older child, baby wear is very good, blankets and bottles can be found here too, also clothings for adults and teenagers.

        There is a very good selection of pans and crockery, biscuit tins, curtains, even some stores sell furniture.
        They have things for the garden and lots of tubs for plants and some shops sell plants, which are mostly outside the entrance.

        They provide baskets and trollies to carry your goods and food products are at a very cheap price and sometimes even less than half price at times.

        There are fake flowers and ornaments and gifts for that special occasion.

        This shop can be found in most towns, although I am not sure if it is nationwide. Some stores are open late and are open seven days a weeks.

        At christmas time they sell lots of decorations for around the home and lots of cards and wrapping paper are at a very low price, and is extremely good for if you are on a budget as it can cost a fortune to buy all the wrapping paper to wrap your presents.

        If you have a store near you and have not already been to this shop, give it a try and see if you can bag a bargain.

        They take cash, credit and debit cards for larger purchases.

        I rate it a 5 star dooyoo rating.

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          18.03.2010 13:33
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          Good for a mooch but not for specific products.

          I am always on the hunt for a good bargain and so I love mooching round pound shops, but I have to say although I like this pound shop, I have been in better.

          This store is better than poundland, (the one where I live was infested with rats and got shut down so doesn't instill you with confidence) but I just find the random mix and constant changing of products too much to handle in these stores.

          I don't really go in this shop regularly, but I do sometimes just pop in for a look.

          This shop does lots of products, such as home furnishings, food, childrens clothes and some gardening products. Which most of the time are great, but you never know what will be in stock and what stuff they are actually going to have in. Some people might find this exciting, but I just find it a bit annoying. A few times I have purchased something, then told someone about it to share the bargain, but by the time they get there it's gone and a whole new product range has taken it's place.

          I'm sure that people love this store and I think that if you aren't looking for anything in particular they are good to have a look round, in case you spot anything that is of use to you, but if you are looking for something specific, that you have seen there before don't bother it wont be there.

          I would recommend this shop for a mooch if you are near it, but don't make the trip especially.

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            09.02.2010 21:54
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            It's always worth a walk around Poundstretcher.

            Why do I always go to Poundstretcher to buy one or two items and come out some time after with a full basket, or even two? Because it's such good value I suppose! Also it's so diverse.


            Seriously, I love to wander around my nearest Poundstretcher. Although not all the products are top quality, it's great if you want a few cheapish accessories for a room. I've bought cushion covers from there, lamps, lampshades, duvet covers, towels, plastic storage boxes, gardening tools, gardening fences, garden chairs, picnic sets...and the list goes on and on.
            I must admit my husband gets bored as I walk down every aisle remembering things I need!!!


            I usually buy a few reasonably priced toiletries, toilet paper, kitchen towel and some food item such as tinned soups, crisps, biscuits, and savoury rice. And I mustn't forget stationery. They always have a good selection and now that we don't have Woolworths this is invaluable.


            The range of pet items is impressive. My dog loves the treats I buy him from here. I even found a woolly hat for him in here!


            One of the best thing is that the products change quite regularly so it isn't boring to shop here. Also, although it isn't as cheap as a pound store, the quality is better than these places. Poundstretcher stocks the very cheap items( £1.00 bottles of shampoos etc.) but also sells items such as coffee tables and garden table and chair sets. Garden lighting and tools also. I would say they stock good value items with a good variety.


            I find the staff at my local Poundstore helpful and polite. On the rare occasions that I've had to exchange items or ask for my money back there have been no problems at all. This always reassuring.


            Recently I saw that they had a good selection of venetian and roller blinds. They were offering a very good selection of sizes and colours at a good price so, I bought some white venetian blinds for my kitchen. I also wanted some more in white to renew the bathroom blinds and two sets for my son's bedroom in a light wood colour. I wasn't sure if I had remembered the size correctly but decided to go ahead with my purchase (with the assurance fro staff that I could swap if I had the sizing wrong). Later I found that, indeed, I was wrong with one blind. I returned the following day and changed this with no trouble at all.

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              08.02.2010 23:38
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              A good shop with plenty of stock to choose from.

              I used to avoid pound stretcher at all costs. I think it was something to do with the fact that it sounded as though it was a cheap pound shop. Now that I'm no longer a snobby teengaer but a wage slave I now quite like these cheap pound shops, (oddly enough!)

              As you enter you are treated to a wide range of products, ranging from gardening ware, storage boxes, soft furnishings, childrens clothes, childrens toys, stationary and my personal favourite food.

              You will often find something you want in the shop but it is the bargains that you really have to watch out for. For example pain killers like Nurofen are onyl £1 for a full packet while at Sainsburys it wil cost you £1.97, quite a saving. You will also find large savings on your dried foods and although the variety is few and far between your savings are fairly large.

              The staff are often helpful and will guide you around the sometimes confusing store layout. The service is fast but friendly and you will not feel as though you are being ignored (a personal bug bare of mine)

              All in all a god shop where you can save some money.

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