House Of Great Customer Service (House Of Fraser)

Member Name: shewhoguards

Product:	House Of Fraser
Date:	25/05/08 (73 review reads)
Rating:

Advantages: Deal patiently with the confused and inept, good offers

Disadvantages: Pricey!

I am not a make up buyer. I wear it only rarely myself, and haven't the faintest clue about how all the shading and colouring and stuff works. But Mum wanted make-up for her birthday - a very SPECIFIC make-up - and the younger sister does not drive, so I was sent off to House of Fraser.

Entering, it looked very formidable. Lots and lots of stands, all selling different brands. I wandered, feeling rather intimidated, until I finally plucked up the courage to ask someone wear "almost makeup" was. They weren't sure, and a quick consult took place before she directed me towards the Clinique stall.

The lady at the Clinique stall was nothing less than wonderful with my inept flailings. Different products were explained, and when all I could remember about shades was that a "3" and an "8" might have been involved, she patiently did a "Well, is your mum's skin darker than yours? Darker than mine?" until we had the right stuff. Thank you, Clinique lady, for being patient when you likely wanted to strangle me.

I ended up with three make up items for £44. That would have been a price to whimper at, except they were doing an offer which meant I also got a huge bag of samples (really, HUGE) and some body lotion and hand stuff. That is, apparently, why the younger sister ordered me to go - they do do good free gifts.

I can't say I'd go again for ME, because it looked far too girly a shop, but for gifts certainly, and the customer service in there was absolutely great.

Summary: Great if you're clueless