In the mid 1980's, when I first got married, I could not afford to buy a television and VCR so I rented one. My Mum had always rented, so I felt if was good enough for her then it was good enough for me. I went to my local show room which at the time was D.E.R (remember them) I chose a video and T.V package, paying slightly less for them both that way, I forget just how much it was at the time. In time D.E.R became Radio Rentals, I carried on with the same agreement, a TV and video package and changed models probably every 4 or 5 years. For the last five years or so I have paid £22.99 a month. More recently Radio Rentals became Box Clever. This weekend a friend of ours offered us his almost new flat screen TV and new video for £100. Seems like a good deal I thought. If I send this rented stuff back it will just be equivalent of say 4 months payments. It was then I worked out that it was infact costing me over £275.00 a year in rental charges and that in the last 16 years I had paid out over £4,000.00. I was sick!! So this morning I rang the local showroom and said I wanted to send them back. The lady I spoke to asked me why, so I told her that I was buying new ones...hear comes the funny bit...she asked me if I wanted to buy the ones I was renting, I said no! She said “go on..go on...go on” you can have them for £50.00...”each” I said ? “No” she replied £50.00 for them both..So what she was telling me is that for just over 2 months rental I could own them!! Yet they were charging me over £275.00 for me not to own them!!!! Laughed...I could have cried!! I must admit I feel like a fool having wasted all that money...Even if I had bought a new TV and Video at the rate of a new one every couple of years I doubt I would have spent as much as I have renting them. Whilst I know that you get free maintenance but I can’t recall ever having them out more than
twice in that whole time. So, if your considering renting, it may seem like a cheap option on paper, but in the long run is it worth it? PS anyone want a nice TV and Video for only £50.00 (Only joking!!!)
The service I recieved from Radio rentals ranks among the very worst I have been treated by any company ever. You would think that renting a washing machine would be easy, but with Radio rentals it most defineatly was not. It started out well enough I went into the store on Monday filled in the paper work and was told I would receive a call on Wednesday to arrange a delivery date. Wednesday came and went and so did Thursday and Friday so I went back into the shop and asked why I didn't get a call. They came back and told me that they had lost all my paperwork. This was slightly disturbing as it had all my bank details on it ready for them to set up a direct debit. So after filling all the paperwork out again I was promised another call before Friday which again didn't materialize, so I made another trip to the store and spent a quarter of an hour waiting so I could be told by a very abrupt and decidedly unapologetic woman that they weren't going to give me a washing machine because I'd been turned down (!?). No apology, No explanation nothing. I asked if it was possible to pay by cash and she said yes but it had to be a lump sum in advance. If there was another place that did a 9-month student rental instead of the standard 12-14 I would have gone there instead, but there wasn't so I sent one of my housemates down with the cash instead. He had no problem, they explaned that it was our house that was black listed for credit because of a previous tenant and they arranged a delivery date there and then. Sounds like the story ends there doesn't it, it doesn't. The end of the year came around and so did the end of the rental period for our washing machine. My housemate went into the store to arrange a collection date. My other housemate spent 6 hours in the house waiting for some one to collect it and you’ve guessed it… No one turned up. I went into the shop to arrange another
date for them to collect it. It took ten minutes just to find us on the system because they had spelt the name wrong. They weren’t bothered that no one had turned up to collect it the first time and didn’t apologize for it either. We arranged a date. I spent 6 hours waiting for the delivery guy. He didn’t turn up. I went back to the shop and told them that we were all moving out of the house the next week and they had better come and collect the machine before we left or they would have to go through the landlord to gain access to the house. They weren’t bothered, but they named a morning when they claimed someone would come and get the machine. Guess what.......No one came. We all moved out of the house. The washing machine was still in the kitchen. It's probably still there now.....
I have worked for radio rentals for over three years now. I don't always agree with everything they do, but now they have merged with granada and have changed their name to boxclever we are trying to come up with new ideas. i think we offer a better service than most electrical shops i know, especially Dixons etc. Iam the type of person who likes to treat customers the way i would like to be treated myself. I always go out of my way to please the customer, as i would like them to return happy and content. people have to remember it is a hard job working with the public, and a lot of lies have been told about the staff and the company. Sometimes i go out of my way to help just for it to be thrown right back in my face. I just pick myself back up and start again. As for the ex rental range which we sell, we hardly get any returns at our shop, most of the time a customer will say it is faulty because they don't know how to tune things in properly. they come in shouting thinking this is the way to get their money back. Most of the time, it is just something and nothing that needs to be done. A video that has been out on rental can be tuned in for a different region and just needs adjusting with the rf modulator on the back. it tells you this in the instruction book and if i can do it i'm sure anyone can. I'm not that technically minded, but where i work all the staff are willing to help. it's no use coming in shouting, since working in a shop i have learnt to be more patient in other peoples shops. Sometimes it's not the staffs fault. At the moment because we have just gone through a merger it is a stressful time for us all, i wish customers could just be that bit more understanding as we have now double customers, and need to learn each others systems. I think that the future is bright if people will just stop to think what is important in life, and not to ge
t irate at trivial things. If you aren't satisfied with something try being calm and polite it works in our shop. if you can just bear with us , the boxclever company will be the best there is. Somebody will always find fault wherever you go.
I was a happy young chap. I’d got onto the second year of my course at university and I’d got out of university accommodation and into a house. A house with people of my choosing no less! As we were all friends prior to living together we bought quite a lot of ‘stuff’ for the house between us. One of these was an ex rental TV. 24” with Fasttext and a three month warranty for £100 plus £10 delivery. Not bad eh? Sure, the remote control seems to work in slow motion but it’s only a little thing. Anyway, several months after buying the TV it threw a fit and refused to do anything other than sound like the percussion from an early and angry Nine Inch Nails song. Every attempt to turn it on produced a fast thumping noise with the display flashing ‘11’. No idea why 11, maybe it’s the TV’s lucky number. Anyway, we phoned up Radio Rentals and yes we could get it fixed for free. Only catch was they would charge us £50 to either collect it or send someone out to fix it. Bit of a con but was said we’d bring it in ourselves and to be fair to Radio Rentals they let us take it to a shop that was easier to get to than where we bought it. One taxi and £4 later it was in the shop. After a week in the shop the TV was fixed and yet another taxi and yet another £4 later it was back at the house and working. All was fine and dandy for a month or so and then last week the TV started doing the same thing, only this time it was out of warranty. Remembering how much Radio Rentals wanted just to pick the TV up we hit the yellow pages in search of someone local. Yesterday they turned up (Which was when they were supposed to) and took one look at the problem and said “Your transformer’s gone”. I told the guy that came round that the TV had done it before but been repaired under warranty. His reply made me furious! (Not at him, it’s Radio Rentals I’m slating here :P). It seems that a dodgy t
ransformer can be fixed but it will break again shortly after and will have to be replaced at some point anyway. So good old Radio Rentals fixed the TV sufficiently well for it to go out of warranty. Nice people huh? First they want to charge us £50 for a ‘free’ repair and then they only fix it so well it’ll last until it’s out of warranty and we can go back to them and they can charge us more. I’m still pretty angry about this and I don’t think I can sum the opinion up without using bad language so I’m just going to leave it there.
We've had a TV and Video from Radio Rentals for years now, and until recently found them good value for money. We did start to realise that if we saved the money from paying for them (monthly, £12 for TV and £10 for video) we could soon start to save ourselves money. In a year the video cost us £120, easily enough to purchase a new one, so after one year we woould start to save money. Even if the video broke soon after the gurantee ran out we wouldn't have lost any money. So last year we ditched their video and bought our own. We kept the TV, thinking of Radio rentals one main advantage, if the TV should happen to break they will fix/replace it with no hassle. Or so we thought............. After a weeks holiday in the Summer the problems started. The TV had de-tuned all the channels, and lost the setting for colour and sound everytime you switched it on. Annoying but not a problem, a simple call to their repair line got it fixed pretty quickly. Then just a few weeks ago the problem re-occured, this time accompianed by strange green and red patches at the top and bottom of the TV. Off I went to call the repair line, and what did I get, 10 minutes of dodgy music! Now I wouldn't mind if you could listen to some good music, rock, pop, anything; but why do they subject us to complete and utter garbage. Anyway, two hours spent repeatedly trying to get through brought no luck. A letter received only a year or two ago stated that all calls were answered in three rings, some cheek! Oh, and the letter also said lines open 8am-8pm, funy then, when I called at 6.02pm and a message said the line was closed. With no choice but to wait till tomorow, I sat resigned to the fact that this TV I was paying for was virtually unwatchable. The next day I phoned, and after only 6 minutes of the (so called) music, I managed to talk to an operator. This was a Saturday and an appointment was made for Tuesday morning. A few seconds later I releaside the
error of my ways, no one would be in on Tuesday morning. Quickly I phoned back and after even more music I managed to get to talk to an operator. Changing from a Tuesday to a Thursday should be easy, surely? Bet you guessed it, they couldn't do it!! Considering what times we work no one could make it till the following Tuesday, it seems strange that as people work during the day they only offer service during the day, no nights or even weekends!! You can get an engineer to call 9am-5pm wekdays, so if you work full time forget it. Anyway, back to our problem. They couldn't fix out TV for over a week, naturally with all the awful music I'd been forced to listen to I was a bit mad. So I told them where to stick their TV. They couldn't even do that, I had top ring up my local shop. Thats right, my local shop, over 50 miles away. The one in my local town shut a few years ago, and my new 'local' store was as far away as the nearest city. Then to complete the saga, sitting in the house on Tuesday afternoon (after having been out in the morning) I saw a car pull up outside. Guess who? The TV engineer. Not only had they told me the morning and him the afternoon, they hadn't even bothered cancelling him when I said they could take the TV away. Still at least he fixed the TV, and for the two weeks before they collect it I will have a fully working TV. The motto of the story, buy your own TV. The only good thing about renting is you can have it fixed with no hassle, but now you can't even get that!
We have been renting our TV and video from Radio Rentals for about 4 years now, since moving to Norfolk. We couldn't afford to buy a new TV or video outright and thought that this would be the best way of watching our favourite programmes! Also, and more importantly, we felt we were paying for "piece of mind" - as we knew that if it should break, the company should either mend it or provide us with a new one. At a palrty £17 a month, this works out quite well. During those 4 years (until last Saturday) we have only had to call out the repair man twice - one for a retuning exercise after a power cut and the other as we were having problems with the remote control unit. The remote would not operate the video, no matter how many different types of batteries we tried, RR also sent us two new remote's in the post, but to no avail. Eventually, the engineer blamed our carpet, as apparantly certain shades affect your remote sensor (not many people know that!) Anyway, things were hunky dory, until this Saturday, when I was watching a programme I'd taped. Halfway through the screen went black and white and the video switched itself off. I ejected the tape, it came out, followed by half a mile of video tape still firmly wrapped around the spool! After a few French expletives, I phoned Radio Rentals. Nowadays, you have to phone a Central Call Centre (inevitable - you can't just phone the local shop direct). After three verses of "Greensleeves", I had to give my postcode, house number, name, address, model number and customer number, blood group, what I'd eaten for breakfast, my favourite shade of red, the first single I ever bought..... OK, so I lied about the last three, but I might as well have done! At least with the local shop, you never had to give all these details. I then explained the problem. The lady on the end of the phone was then trying to book an engineer to come round. Now, I don't know about everyone else - but how on earth does everyone else get a repair man round when you and your husband both work from 9 - 5 on a Mon-Fri, the repair people don't work evenings or weekends, so how on earth does anything get fixed these days? Ah yes, silly me - the phone lady came up with the excellent suggestion: "Why don't you leave a key with a neighbour and put a note on your door!" Ah! An excellent idea, except for two minor flaws: 1. My neighbour now has to wait in all day for a repair man, which is nothing at all to do with her. As she also works full time, another slight problem there. 2. Putting a note on the door saying "To Mr. Repair Man - I have left a key with the neighbour" roughly translates to potential burglars "Please rob my house by posing as a video repair man - the video doesn't work, but help yourself to everything else." Anyway, frivolity apart, I decided to take the video recorder (with tape hanging out!) to the store that very afternoon and demand for it to be fixed there. The lady in the shop was very stand-off-ish and exclaimed that it was NOT the normal procedure. Well, I said, at least the shop is open between 9-5, my house is well and truly locked! I was met by even more funny facial expressions. I decided to push it even further and claimed that my two year old daughter will create merry hell without her Tweenies video for three days - could they not offer us a replacement for the time being? They did not have the same model in the shop, but did have other videos to hire out. Well, that was obviously more than her job was worth, as the reply was "I'm not allowed to do that - you will have to wait for it to be repaired." After that, I was all argued out and left the shop. I called in the shop this afternoon (Mon) and the repair man had not been to the shop to fix my video - so it's a good job my
neighbour didn't wait in all day.....!
For years we rented a television and video from Radio Rentals as we believed that it would work out cheaper in the long run as we would not have to pay for repairs to any equipment which can be very expensive. The idea is good in principle, you can rent equipment from Radio Rentals and then if anything goes wrong they repair the equipment or replace it. Several years ago they introduced a new scheme where you could rent equipment for a period of time ( about 3 years) and at the end of that time the equipment is yours. A good idea on paper but not when you think that most electrical equipment does not last more than 5 years these days, so in the early years of the equipments life, it is covered by Radio Rentals but once it comes to the end of its life the repair costs are all yours. Radio rentals aren't daft are they!!!!!!
About twelve or more years ago I needed a TV for my BBC computer so I bought a cheap ex-rental model from Rediffusion. It is still working and has never needed attention. I was told by a TV ebgineer that rental models are more sturdily built and I can beleive this. So recently my VCR went tempremental on me and I took it to a repair shop and was told it would cost at least £75 to fix. I decided a new one was a better bet but to tide me over I went back to the rental source and brought one from Granada at £59. OK it is not Nicam stereo but it has a three month guarantee, came with remote and instruction book (but no annoying cardvoard box) and has all the usual features. It has on screen programming, variable speed playback and I think it can record up to eight events - but I haven't mastered that page of the booklet yet. The instructions are reasonable but could be a little better. So if you need some equipment and don't want to pay the earth try ex-rental.
I bought an ex-rental TV from radio rentals and it is the best thing that I could have done. The price of the TV was ecxcellent in comparison with the price of a new TV. I bought an aiwa 21" clour Tv with teletext for £90. The Tv was less than a year old and when I bought it came with a one year gaurantee. What more could you ask. It is probably the same guarentee you would get when buying a brand new one. Over the year I have had no problems with the TV what so ever and as I am now moving out of my house I have managed to sell it on for £65. Not a bad bargain if you ask me. The only advice I have is to check carefully what you are buying, try to find out how old it is and if you are careful you cannot go wrong.
I bought an ex-rental television from Radio Rentals last year and I would advise anybody that is thinking of doing the same not to. My husband and I went along to their showroom and had a look at all the televisions that were available. When we found one we wanted and had checked that it worked, we went downstairs to pay for it. I should have known when the computer system failed during our attempt to pay that it was a bad idea! To start with we were left waiting for over 45 minutes while their computer system was sorted out. We picked up the television from the pick up point and went home. After getting the TV in place and plugging everything in we found that it didn’t work. We phoned them and were told to take it back to the shop and we could have a replacement. This we did. The next TV we picked out was okay and we used for 4 months. One morning we switched it on and it had lost its memory! My husband re-programmed all the channels in again and it was switched off while we went out. When we returned it had lost its memory again! I checked my files and found the receipt for the TV and found it had only gad a 3-month guarantee with it. We have had to use it, as we could not afford another TV and Radio Rentals would do nothing because it's out of guarantee. We have to leave it on standby all the time to save us having to re-programme it every time we switch it on. It was the worst £189:00 I have ever spent. I will never buy a TV from them again. We used them because we had seen many people that rent TV’s from them get a brilliant service. Several members of my family have used Radio Rentals for hiring TVs and videos for years. They never seemed to keep them for more than a year. I presumed this was the norm. How wrong can you be? The television we had the misfortune to buy from them wasn’t that old, but it must have had the guts knocked out of it. It was one of the better ones we saw the rest had bad pictures or
looked like they had been around for years. We expected the TV to last for a couple of years, not for 4 months. To sum up, Radio Rentals are great if you want to rent a product, but never buy anything ex-rental from them. If you buy an ex-rental don’t expect it to last long no matter how much you pay for it!
A while ago I went into our local branch of radio rentals, and working there was a woman I knew but hadn't seen for a while. As soon as she opened her mouth, I knew something was different. She had changed into a Stepford Wife. In a high pitched, almost breathless voice she announced "Hello how may I help you?" This was accompanied by a very sickly smile. Now, I know she was being polite, and of course I wanted her to advise me, but it didn't stop there. "Radio Rentals value your custom, please may I lick your shoes, grovel grovel." There were two more assistants in the shop and each customer was treated to the same voice and same patter. There must be a training school for these girls, all repeating in parrot fashion lots of garbage that is supposed to make their beloved customers feel so treasured. They seem to be brain washed. I can just imagine them at night when hubby comes home. "Hello dear, my name is Marlene may I help you select the product of your choice for your evening meal?"