Richer sounds customer service:Very good - if you get the right person to serve youHorrible - if you get the wrong person. Tip: ensure that it really is factory sealed if its says 'new' on the receipt. Always loved this place and have spent a lot of money on different products and they do have some bargains but when it comes to returning stuff, some staff can be horrible! they sold me an open box item as brand new, i got it on a deal so didn't bother ensuring that it is factory sealed, brought it back to return it and the deputy mgr gave me a hell of a time saying that they sold it to me brand new and as i have opened ( not really as it was cellophane sealed) it, 15% re-stocking fee!! Argued and got a refund! not easy..
All style and no substance!
This store claims to offer customer service and support beyond the likes of Comet, Currys & Dixons. Don't be fooled, they dont't!!
They follow the usual model, all the advice you need to get you to buy something, but once you have, they don't want to know. Everything is somebody else's problem.
I bought a high-end Sony LCD TV from there and had a problem setting up the set to receive FreeviewHD channels. All the normal Freeview channels were OK. The store staff just couldn't be bothered speaking to me for more than a couple of minutes about the problem before giving me another (mobile) number to call for their AV & Ariel expert. The guy was helpful and offered to come an look at the problem. What he didn't say (and the store didn't bother to mention) was that he didn't work for Richer Sounds and he charged for a callout. The problem was so basic (Digital Channel number was incorrect for HD channels and the set would not scan all channels by default to find them). The store staff, if they had any knowledge or experience with the product, should have known this and should have been able to provide this advice.
Extremely impressive! The courier company they use,City Link,claimed to have attempted to deliver on Saturday. No attempted delivery and no card so i suspect lazy,idle driver who just could't be bothered.Any way called customer service and someone from the nearest store is driving round now with replacement goods!Fantastic service from Richer Sounds but they do need to change their delivery company...City Link are rubbish.
Price Promise Mmmm
Not very good at this but here is my experience and might help others.
Phoned up Prestwich store and asked if they had a Sony KDL46EX503 TV in stock - answer was yes so I set off to get it armed with a printout of a company in London offering it at £300 cheaper and with 5 year guarantee.
Arrived at store and showed the salesman the offer and asked if he could match it, he looked at it and went to see the manager, on his return he said they could match it but unfortunately the one they had in stock was reserved but they could order me one and it would be in next week, so I agreed to this, he then said he could not find the order book so found a scrap of paper and put my details on, I then left the shop , feeling conned I though I would play them at their own game.
Phoned up Manchester city branch and asked if they had the TV in stock - answer was yes, asked them to check that it had not been reserved, he went to check and said not it was not reserved so I asked him to reserve it for me and gave him my name and contact number, Later went to shop and asked if they had the TV in stock, answer was yes, asked if they could match price answer was yes but only had one in stock and it was reserved, told manager that I had reserved it and his jaw hit the floor, after a few phone calls I got it at £260 cheaper than there advertised price, why the £40 difference e ? - you need to ask the cheaper store for next day deliver price as this is part of the Richer Sounds match policy.
Any way that's my story just hopes it helps you get a deal
Needless to say two weeks on and have not had a call from Prestwich branch to say my TV is in stock !!!
I have spent a lot of money in this store in the past and fully intend to in the future. It sells home entertainment electronics, ranging from audio to visual and the necessary accessories needed like cables/headphones/remote controls etc.
From their range their speaker systemsand amplifiers are something that i'm particularly impressed with because its one of the only store that offers you options like-bi-wireable speakers without charging you a ridiculous price. The concept of this store is pure customer service and skimping on the cost when it comes to shop floor space. Almost evry one of these stores has a very small surface area in terms of shop front, but their aim is to pass on the savings in overheads to the consumer. For most products in store this works. There is also a leaflet in which it contains every item it sells making it easy for you to compare the options of what is on offer.
The staff are very friendly and knowledgeable yet they are a bit sales-sy to coin a phrase and sometimes you do feel as if you are being sold too rather than advised. Apart from this in general it is good value and easy to understand what you are buying and you will leave knowing how to wire up your new found toys.
Another good thing about these stores, apart form the cheapness, is that you can test out the items in store, if you phone ahead. The staff are more than happy to set up a set of speakers/stereo/tv for you, if needs be.
Ultimately this store has been streets ahead of other stores in terms of customer service, and they even publish the names of the staff in each store on their website. How is that for accountability and pressure for them to deliver good service.
The downside to most branches is that most of them tend to be situated on the fringe areas of most town centres. geet past this though and it a worthwhile shopping experience. You can even check their products first on their website too if needs be and they sometimes have individual store specials
Richer Sounds is a retail store which stocks a range of electrical items such as Television, DVD players, Hi Fi's, Speakers, home entertainment systems, accessories, any much more.
This store is based in many locations across the UK, and you can often find them in most central locations. There prices for their products are quite reasobale and very competitive in relation to a lot of other retail stores selling similar products.
Ilive just around the corner from a Richer Sounds branch and the other day I was walking past their store and saw a queue of people standing outside waiting to get in, as they had a huge sale on.I decided to have a look and ended up buying soemthing that was only £90 and usually sells for about £120, that was on sale. I was very pleased and it is always worth having a look as they do sometimes have sales on instore and you can pick up some quality items and affordable prices.
The staff seem to be quite friendly and helpful, and are these to assist you if you have a query. I also like the fact that at my local Richer Sounds store, they are not that pushy or persuasive in selling the product to you, but are there to mainly help you and give advice.
Have a look around next time you are around the store and maybe you will find something you want and possibly not have to spend a fortune.
Richer Sounds is a retailer specialising in audio & visual equipment from flat screen TV's to hi-fi's and home cinema equipment. They have over 40 branches spread across the UK as well as an online site.
I first discovered the store just over 2 years ago when a friend recommended them to me when I was looking to upgrade my home cinema setup. When I went into the store, I noticed how knowledgable the staff were in knowing the various products & there wasn't the usual hard cell which you get in other places like Currys & Comet.
You'll notice the stores aren't always located right in the centre of town but maybe slightly outside where rent is likely to be cheaper. As a result they are able to pass these savings onto their customers & offer exceptional value, i even noticed alot of their products were cheaper than they were available elsewhere online. If however you do find somewhere online that does have the particular product cheaper then they will match the price.
I bought my home cinema setup from the store in the end & was very happy with the service I recieved. It was also the little touches that were nice, like helping you with the stuff to you car & also refunded the cost of your parking.
I have since been back to buy an LCD TV for my bedroom too. If you are looking to buy some new audio/visual equipment, I'd highly recommend visiting Richer Sounds to see what they can offer you.
My Richer Sounds experience goes way back many many years. I bought a Fisher amplifier for something like £45 when everyone else was charging about £200, a bargain by anyone's standards. Well, they are still around and although I do not have a local one, when I go into Bromley or Maidstone they get a visit from me.
The shop in Madistone is quite small. You are always met with a smile though and they don't mind you asking questions. I got a cup of tea on my last visit and a mug, without even buying anything. The time before that I was after a really good, but cheapish home cinema amplifier. They sell these Cambridge Audio ones, that seem to offer the world for very little money. They gave me a demo and even knocked a further £20 off, so I left happy. The unit peformed very well, so very satisfied with the purchase.
If you look in there today, they do some great offers on a whole range of kit, bu especiially LCD screens. They seem to concentrate on end of line models. Doing this allows them to offer massive savings. Sometimes up to £500 off a £1000 unit. They are more often than not open to a deal as well, so make a point of asking. Any saving is a saving, after all.
This is a very user-friendly company and can save you some serious money.
I used richer sounds for the first and only time in July and have to say the service was really good.
I went to richer sounds as, after doing, research I found they had the best deal for a cheaper 32" LCD. I brought a JVC 32" DY8 with a 5 year extended warranty for £380. I asked for that actual model when I got in there and the guy who served me asked if I minded him seeing if there was any models that were better spec that he could reduce to a similar price (I told him my limit was £400), he couldn't do it but was willing to offer a LG screen for £420 instead of the usual web price of £450 which had I been a bit better off I would have gone for.
He suggested a cleaning kit for for lcd screens at the same time which seemed a little expensive for £15 but has proved to be really good for cleaning my laptop and desktop screens without smearing or scratching it.
I found the staff really friendly and knowledgeable, the price's excellent, and the extended warranty extremely cheap. I can only hope that if a problem does occur that they will be true to their word and carry out a fuss free repair.
I would highly recommend richer sounds a place to buy your audio/visual wares.
Got to say that the screen is fantastic as well and will write a review if dooyoo will add it to their catalog.
Just brought a 26" Phillips HD LCD TV from there with a HDMI cable, cost me £269 for the tv and £39 for the cable that supports 1080p.Brilliant customer service, would deal with them again and again, box and contents was perfect brand new!Would recommend these guys to anyone, they have really good offers and the best customer service around, the guy even helped with the TV into the car.Thanks Richer sounds!!
I first found out about Richer Sounds when a new store opened over 10 years ago in Prestwich, Manchester. The store back then seemed pretty small but very cheap, even back then Richer Sounds was meant to be big commercially, but it isn't like what it is commercially today (Richer sounds are meant to be in the world record books for highest sales per sq feet for the past 14 years). Back then Richer Sounds in my opinion was the cheapest place you could find Hi-Fi goods, but since the popularity of the ecommerce, I have found that Richer Sounds is not the cheapest place to find Hi-Fi Goods (they do have the price challange to beat online and highstreet prices), however on the Highstreet they are the cheapest.
In the past I have bought quite a few things from Richer Sounds such as Amps, speakers etc and also had quite a few cheaper offers from staff as the goods I have wanted were not in stock at the time so offered me something more expensive for the same price for example.
At preasent I have avoided Richer Sounds, simply because I find the company to commercial now, it seems to be aimed at the whole electrical market now, not just the Hi-Fi market. From the latest October leaflet (now glossy not of newspaper material and don't show everything like wires like they used to, mainly Plasma TVs and Home cinema) they now sell microwaves for £19.95 and for the past couple of years have been selling Plasma Televisions, LCD Televisions and Freeview boxes. Recently the Prestwich store recieved a full refurbishment and the store now looks more like a Plasma TV shop than a Hi-Fi shop
Richers Sounds is (almost in their own words) the UK's biggest and most full of bargains Hi-Fi store in the UK. Over the years I've certainly bought into this and have purchased most of my Hifi seperate from their Edinburgh or Leicester stores. They have in total around 30 across the UK, they are often small, in cheap locations and piled to the roof. Before you go in for real, I'd suggest you pick up their catalogue or check their website to see what they've got and the price, and compare it against other stores online and in your area. Plus points - Its often the cheapest source of Hi-Fi kit - Many one off and end of line bargains. - Usually good quality kit from the likes of NAD, Marantz and others. - Their range of own brand and excluse kit which usually goes under the 'Cambrige Audio' label is often good value and highly regarded at the budget end of the market. - Their supercare warranty package is outstanding value for money! Also if you don't use it you can claim most or all of the cost back. - Sales staff often own the kit they sell (or claim to) so they can be quite useful. -Write to their MD if you do have a problem and you'll get a voucher. - A returns policy which lets you give the kit back if you don't like the way it sounds within the first 14 days. Minus points -The stores are often too small and packed, its like shopping in a tin of beans! - The stock levels for the better brands and products are often poor, I've been told to come back on delivery day about 60% of the time I've been there. - The sales staff will sell you what they want, not what you came into buy - see comment on stock levels! - Its often end of line products so price comparisons such as RRP etc or meaningless. It may have sold for Â£300 four years ago, but on looking around no other retailer will be selling it for anything like that. - They don't have a full range of
really up market hi-fi, but as I don't have Â£15,000 for a pair of speakers, thats not a problem. Overall I only buy from Richer Sounds exactly what I want, for example I do my homework and choose which amplifier, speakers and other bits I am after then go in and see if it is still in stock. You should not be tempted by their sales patter or what's in stock, just because its there. Also if you go in with some knowledge then they don't tend to try and sell you as much, if you are new to it all I recommend buying a copy of What Hi-Fi. That said they are good value shops with in my opinion, and a large number of people I know have also bought from there. Tip: If your looking to assemble your first seperates system on a budget and want to squeaze out every last penny have a look at Richer Sounds! I did that about 11 years ago and most of that kit still works and sounds great. ps. I am no Hi-Fi expert and rely entirely on magazines for reviews of products, the Â£3 they cost is money well spent.
After reading an op on dooyoo about Richer Sounds I decided to visit the website before setting out to find my nearest Richer Sounds store. The website was excellent and left me with an excellent impression of the store. Above all, there was an emphasis on customer service and customer satisfaction which was really impressive. For those of you who have not heard of Richer Sounds. Its an electrical good store which contains most hi-fi equipment and electrical goods. With very competitive prices you can do all your electrical shopping here without paying the odds or shopping from store to store. If you think of places like Curry?s and Dixons think of their electrical goods section and then think of Richer Sounds. You will most items in stock and if they do not have an item in stock they will order it for you and within a couple of days you will get your item. They have something like 50 stores throughout the United Kingdom, you can actually use the website to track down your nearest store, the phone number, the managers name and even the assistant manager. They really do believe in excellent customer service and care about their customers and the service they provide. In a Richer Sounds store you can find items such as DVD players, MP3 players, Hi-fi equipment, portable disc players, cameras, DJ items (for anyone interested in becoming a DJ or taking it up for a hobby they have some excellent, well priced decks that you could buy, it would make a perfect gift for Christmas). PRICE?? The prices at Richer Sounds is one of the best things about the store. They are just so affordable which means that anyone can shop here. DVD players for £99 which come with a minimum 12 months guarantee. They also sell cassettes, blank DVD?s a pack of 5 for £10 which again is a bargain especially if you have a copywriter. Sony headphones for £25, Hi-fi systems starting from £120. They also have a lot of other items at very reasonably pr
ices and with the Christmas sales about to start you can get even better bargains. CUSTOMER SERVICE??.. If ever I have visited a store where the customer service is to such a high standard. I had to rub my eyes when I saw people being offered cups of tea. It was quite incredible. There seemed to be quite a lot of staff, they were not pushy and extremely helpful. They can check stocks of items for you if you don?t find what you are looking for. The staff seemed to have a really good knowledge of the products and can explain things in a really simple manner. The store is really well laid out. They are extremely neat and tidy and look really good with all the electrical items on the shelves. If this Christmas you are looking for any electrical item then a trip down to Richer Sounds would be an excellent way to make a good saving. I definitely will be shopping here a lot more often from now on. The customer service together with the prices make the store very good.
I discovered Richer Sounds over 10 years ago and have never bought any hifi component anywhere else since. Sure their shops (eg Kingston, Southall, Chelsea) are in difficult edge-of-the-place locations and are small but the staff are great and the prices keen. They were superb when an amp went wrong (Kingston, fixed very quickly, with a loan offer) and their extended warranties are so cheap they put the big chains to shame. Haven't had to use one but so what at that low price. They excelled when I came back from holiday and found my tuner no longer working. An old Akai which buzzed a bit, so I got a good deal on a new Sony one. Took it back home and twigged it might be the aerial booster amp. Sure enough, switching that off and on cured the problem. Oops! Richer Sounds (Southall) took back the Sony and refunded me, no fuss, no questions asked. Superb! A customer for life. And at least I restocked on (much cheaper than PC World) CD-Rs while I was there.
been new to home cinema, i was told by a friend to check out richer sounds. on reading there catalogue, i had to say i was amazed by the choice of products.although my amazement was soon shortened. on picking 3 systems made up of various kit[amp,speakers] nothing was available,the only thing they did have was all the cheap tacky looking stuff. i did eventualy get my full system ,but got the impression because i stuck to my guns, and got a absolute bargain!!![ 1000 worth of speakers for 500..and 1000 amp for 450]and did,nt walk away with the cheap stuff, they weren,t to suited. aparently ive read they never have any decent stuff ,just the cheap gear...i was lucky and got away with a bargain. as far as staff help went in my local dealer 2/10 as far as my purchase price went 10/10. if you stick to your guns you can get a bargain..but being there at the right time is a must.oh and imust point out that the staff know nothing about subwoofers.....thats why im going to a dealer who knows what he ,s on about.