Richer Sounds Reviews
Newest Review: ... to me for more than a couple of minutes about the problem before giving me another (mobile) number to call for their AV & Ariel expert. The guy was helpful and offered to come an look at the problem. What he didn't say (and the store didn't bother to mention) was that he didn't work for Richer Sounds and he charged for a callout. The problem was so basic (Digital Channel number was incorrect for HD channels and the set would not scan all channels by default to find them). The store staff, if they had any knowledge or experience with the product, should have known this and should have been able to provide this advice.... more
Customer Richer Sounds Reviews (51)
by hotsugar3x - written on 01/10/10
Richer sounds customer service:Very good - if you get the right person to serve youHorrible - if you get the wrong person. Tip: ensure that it really is factory sealed if its says 'new' on the receipt. Always loved this place and have spent a lot of money on different products and they do have some bargains but when it comes to returning stuff, some staff can be horrible! they sold me an open box item as brand new, i got it on a deal so didn't bother ensuring that it is factory sealed, brought it back to return it and the deputy mgr gave me a hell of a time saying that they sold it to me brand new and as i have opened ( not really as it was cellophane sealed) it, 15% re-stocking fee!! Argued and got a refund! not easy..
by Service Avenger - written on 31/07/10
All style and no substance! This store claims to offer customer service and support beyond the likes of Comet, Currys & Dixons. Don't be fooled, they dont't!! They follow the usual model, all the advice you need to get you to buy something, but once you have, they don't want to know. Everything is somebody else's problem. I bought a high-end Sony LCD TV from there and had a problem setting up the set to receive FreeviewHD channels. All the normal Freeview channels were OK. The store staff just couldn't be bothered speaking to me for more than a couple of minutes about the problem before giving me another (mobile) number to call for their AV & ... Read the complete review
by FG1 - written on 31/07/10
Extremely impressive! The courier company they use,City Link,claimed to have attempted to deliver on Saturday. No attempted delivery and no card so i suspect lazy,idle driver who just could't be bothered.Any way called customer service and someone from the nearest store is driving round now with replacement goods!Fantastic service from Richer Sounds but they do need to change their delivery company...City Link are rubbish.
by - written on 09/01/10 (Very useful, 152 readings)
I have spent a lot of money in this store in the past and fully intend to in the future. It sells home entertainment electronics, ranging from audio to visual and the necessary accessories needed like cables/headphones/remote controls etc. From their range their speaker systemsand amplifiers are something that i'm particularly impressed with because its one of the only store that offers you options like-bi-wireable speakers without charging you a ridiculous price. The concept of this store is pure customer service and skimping on the cost when it comes to shop floor space. Almost evry one of these stores has a very small surface area in terms of shop front, ... Read the complete review
by - written on 06/01/10 (Useful, 83 readings)
Richer Sounds is a retail store which stocks a range of electrical items such as Television, DVD players, Hi Fi's, Speakers, home entertainment systems, accessories, any much more. This store is based in many locations across the UK, and you can often find them in most central locations. There prices for their products are quite reasobale and very competitive in relation to a lot of other retail stores selling similar products. Ilive just around the corner from a Richer Sounds branch and the other day I was walking past their store and saw a queue of people standing outside waiting to get in, as they had a huge sale on.I decided to have a look and ... Read the complete review