I used to only shop in River Island for jeans, I felt they fit me more comfortably than other brands and River Island was too expensive for me when I was a student. Since I started working, I started shopping there more regularly, I now buy most of my clothes there and am usually happy with my purchases. Lately I've found that the quality seems to be suffering, more of my clothes are starting to rip (I'm used to it with jeans, but over a year's wear has now gone down to 6 months). The staff in the Kingston store are quite often rude and dismissive, but the Wimbledon store much friendlier and happy to help. With the Kingston store it often seems to be managers barking orders unpleasantly at staff who are trying to serve customers, not a nice atmosphere. It's also quite a dark and dingy store, whereas Wimbledon is brighter and has more space.
Very impressed with the wide coat collection this season, but slightly worried about quality based on other items. Shoes also starting to fall apart after only a couple of months.
That said, I love the wide range of clothes for all styles and sizes. The bags are currently my favourite part of River Island and are the one item that I would say are excellent value for money, I haven't had any issues yet with quality and I've bought 3 in the past year, also 2 as gifts and no complaints so far!
River Island is one of my favourite clothing stores and has been for some time. I am lucky to live in Nottingham where there is quite a large brand new store which stocks, ladies, men’s and children’s clothing.
The store in Nottingham has two floors with women’s located downstairs and men’s and children’s upstairs. The store is very light and bright with the clothing displayed on walls and gondolas generally in themed areas for example casual, going out, shoes, accessories etc.
My last visit to the store was during the recent January sales so it was quite busy but there was still plenty of space to freely move around the store and plenty of staff dotted around the store for assistance if required.
I do love the River Island clothing ranges as I find them to be trendy, stylish, good quality and very reasonably priced. I was able to pick up a dress and two tops in the sale for just £27 which I thought was a complete bargain. I did browse the shoes and accessories which there was a brilliant selection of but did not make any purchases of them at this time.
I did use the fitting rooms during my visit and found them to be very spacious, clean and had hooks to hang clothing onto and a full length mirror. Staff were on hand in the fitting rooms to help with any questions or if another sized garment was required.
There were queues at the checkouts which I expected giving the time of year but these went down quickly with all the available tills being operated. Once I reached the front of the queue I was served quickly and not asked a million and one questions or tried to be sold anything else which is my pet hate for clothing stores.
Overall I was very impressed with my local new River Island store and would certainly recommend it. They sell a great range of fashionable clothing and accessories for a reasonable high street price. I also found staffing levels to be good with polite and swift service. Resulting in a pleasurable shopping experience. I will certainly be returning therefore 5 stars from me.
I had never shopped at River Island until very recently. Whenever I had walked past the clothes the the window looked too over the top. Although their clothes are in style, they are very bold which you would have to be very confident to wear.
As a Christmas present this year I received a £200 voucher to River Island. When I attempted to spend it online on loads of nice clothes which I had luckily found online as there are a lot more online than in store. In the shop there is very limited in the woman's section. Unfortunetaly I was disappointed to find out I wasn't able to spend gift cards online. This was very annoying to me as I recieved this just before Christmas and only had a few days left to go and buy clothes. I was very busy but made the time to visit the nearest River Island to me.
When I first arrived I found the atmosphere to be a little awkward. My face dropped as I entered the shop because everything was so bright, bold or crazy. I am pretty simple and don't particularly like standing out when it comes to my outfit.
While drifting around the shop I found a basic pair of black leggings, a perfume, a simple white top and a couple pieces of jewelry (belly bard and bracelet). When I went to pay I was shocked to hear that it had came to £99, I had spend half of my money already on what I thought was just a couple bits and bobs on the side. I had planned to replace most things in my wardrobe but the £200 didn't go for at all. I didn't end up being able to buy a lot even with so hundred pounds.
I feel like their clothing is way too overpriced, a nice jacket is £100. The quality of River Island is good, their leggings are thick and not see through in the slightest. I find myself having to wear two pairs to be very warm in the winter though.
I love this brand, their clothing is something always on my wish list and I love window shopping here, head inside and its such a let down.
The environment is not welcoming at all. All the staff are either busy or look hassled. They carry Walkie talkies on them which are really off-putting. I have caught on more than one occasion, the staff swearing quite badly on them, there is even no apology if you overhear as a customer or if kids are around.
I feel the staff is only there to throw their weight around, fashion walk and not serve the customers, they don't even look like they enjoy working there. I definitely would not approach them for help or advice.
I have taken to, unfortunately, shopping online in this case now I rarely feel I can go in-store however beautiful the clothes are.
When it comes to clothes I am much more of an internet shopper. I can browse at my leisure, mess around with my basket and do it from the comfort of my own sofa.
I love the River Island website, they have a huge range of deals and a great number of products all with full descriptions, so you know exactly what you are buying. The service is also great, both when calling customer service and when the products arrive at the door. I needed to call the call centre, due to me not putting my street name on the address and the service I received was friendly, warm and efficient. I would not be bothered about calling again, as it was a great experience. Despite the fact it was my mistake, this was dealt with very well.
The quality of the clothes is also amazing and they have some great. modern styles.
The issues I have is with the stores. I find the bright lights garish, the heat unbearable and quite often the staff are rude. I am a size sixteen (as you know if you read any of my clothing reviews) and as River Island goes up an eighteen I am more than entitled to shop there. The staff do not make me feel this way. I very, very rarely get asked if I need help and the people on the till often look me up abnd down making me feel uncomfortable. This is a real shame as it is is such stark contrast to my website experience.
As I use the website most of the time I will give this a four and just take one off for the bad store experience. I just wished the service was cohesive, maybe a change in staff attitude?
I have always loved river island as I have always been able to get sorted out there for many years especially at summer time when I am in need holiday clothes . I have a daughter who Is 11 years old and loves it there. She recently purchased a lovely outfit in pale pink which was a midi skirt and a matching Bardot top that fitted her like a glove. Each of the items were £10 each which meant she got the whole outfit for a bargain price of £20 which I think is very reasonable considering it was such nice quality material.
The shop is very big especially the one in the trafford centre which is my nearest branch . The changing rooms are very spacious and have hooks so you are able to hang your items up so they do not crease or get dirty on the floor.
They have a wide selection of clothing. They do girls clothes, boys clothes , women's clothing and men's clothing. On top of that they also have perfumes , shoes , jewellery ,bags and sweets aswell as a few random things like Irish accent mouth spray, which by the way does not work the slightest bit .
The staff in river island are very very friendly and they are always willing to help you if you have a problem.
They are on track with all of the las test trends and they have a website where you can order online and check if the product you want is in stock. You do have to pay for delivery .
I love a good River Island sale - it's the best! I love the store it's always bright and tidy and the staff are so helpful. My recent bargain was a handbag which I had wanted for ages - I went into the shop and they had 1 left! Phew it was £45 - I was disappointed to find the long strap was missing as I always use this rather than the small handle. The manager was so polite and helpful and took £15 off for me I was over the moon! Anyhow I like River Island as they are bang on date with the latest trend.. not that I can buy everything as some things are too pricey for me but I do buy the odd thing every now and then. The quality of the clothing is great and never disappoints. They also have a website which is always up to date and the online sale always comes first.
Reading the experiences of the River Island inmates, a debilitating familiarity washed over me as if I was trying on one of their fabulously stylish acrylic/nylon "knitwear" monstrosities; for I personally am still living that nightmare.
A full seven months into my sentence now at one of the big West End flagships, it occurred to me some time ago that the last time anybody worked this hard they were building the pyramids. Staff are over-worked, stressed-out and exhausted, company expectations are unrealistically high and all of this nonsense conducted under the full glare of a ridiculously corporate head office who don't seem to understand the pressure and misery their procedures and expectancies are having on their employees. Talking of staff, they're mostly students in their late teens/early twenties paying their way through university with no sense of responsibility, dedication, commitment or even interest - mainly because this isn't their long-term career and they're treated badly. Living on a diet consisting mainly of McDonalds, Subway and those wretched energy drinks, they've absolutely no stamina and I'm having to contend with lightweights calling in sick every day because they just can't be arsed.
Find yourself on the receiving end of a late shift (1pm - 10pm) and you'll never leave on time, plus I'm having to deal with an unsympathetic, ungrateful, unhelpful, unapproachable and thoroughly disinterested trio of senior managers who, for the most part, treat the workforce with utter contempt to compound matters further.
There's far more I could say but you get the general idea. Every shift feels like I'm starring in Full Metal Jacket and the job feels more like a punishment for something I did in a past life; if anybody finds out what that was you be sure and let me the hell know - all I can surmise is that I must've killed people, lots of them. I've had a long and varied professional career, mostly a creative one in the media, and I can honestly say this is the worst job I've ever had, just truly hideous. I've never been worked so hard, had so much expected of me, been undermined so constantly, felt so knackered, worked in a climate of crushing negativity with no encouragement whatsoever, had my abundant confidence completely obliterated and been driven so absolutely mad in all my life.
I'd gleefully quit now, but I've a mortgage to pay so heed the warning; even if it's a choice between working or living in a cardboard box under a railway bridge soaked in your own piss and referring to the rats only as "my friends," DON'T WORK FOR RIVER ISLAND, E V E R.
I do most of my shopping in store as I like to be able to try clothes on and see them up close before I make a purchase. I enjoy being in the River Island stores, the decoration is very nice, the layout is good and the music is good. Furthermore, the staff are great, very polite and always happy to help.
The clothes are stylish and fashionable resulting in people often giving compliments about the clothes I am wearing. They also have a good fit and have a large range of different sizes. There is a large range of styles within the store, ranging from brilliant formal suits to casual t-shirts and trousers. There really is something for everyone.
Online, the website is a pretty good layout and it is easy to filter down your search to find exactly what you are after.
The main downside I have about River Island is the quality of their clothes. While the quality of their clothes is okay, I wouldn't expect to get anything more than a year or two of decent wear out of them. Now for a lot of people who change their clothes regularly, this isn't a problem but for me, I like to get a few years out of my clothes and quite often, clothing from River Island struggles to do this. I've also noticed their shoes are less durable than other brands.
As a customer I have always found the staff at the different River Island stores I have visited to be very nice/approachable and will go out of their way to help me by finding different sizes or an alternative I f they haven't got my size in a particular item. This is one of my favourite shops as the style of clothing they sell is very much to my taste. They sell a lot of items at very reasonable and affordable prices .Some of the items can be a bit more expensive but I find them to be good quality and worth the extra few pounds. I have also shopped online with this company and I received my order within two days and had no problem when I took one item back to the shop for a refund as I did not really like it. On the whole I only have good things to say about this company.
I only worked at River Island (Bangor, North Wales) as a temp. Thank god I don't work there anymore, for the sake of my health if anything else. I was insulted in front of employees, spoken to like dirt, shouted at and worked to the bone for next to nothing. There was always a very bitchy attitude about the store and your best never seemed to be good enough. The department managers were the worst to work with as you could expect to be bullied if didn't do exactly what they told you. You'll be lucky if you're given a break and if you're late by a few minutes, you'll be ridiculed in front of the team on a brief as punishment. It's almost as if the management (mainly dept. managers) are so unhappy and so dissatisfied that they take it out on their employees. The wage is very poor and really not worth the misery of working there.
I would like to add that I'm a very hard worker with excellent work ethic and I have never been treated like this before in my life. It's really not worth it.
I only recently started shopping at River Island because they have a sale on at the moment and I managed to pick up a bargian (and psychedelic blazer for a tenner!) so I think this will be a regular shop for me now!
My local River Island is quite small, but well lit and has a nice ambience. However it is quite cramped and you have to squeeze past quite a few people and sales racks, but I don't think this is the case in large River Island stores.
The price range for garments is quite broad, I would say between the value of New Look and Topshop, so I wouldn't pay full price for anything, but I would highly recommend going in the sales, as you can snap up some real bargains between a tenner and twenty five pounds.
The staff are OK, but not as friendly as staff in my other favourite shops. For example, they seem a bit reluctant to do their job and a bit cold but I've read some of the other reviews on working at River Island and if they're true then I'm not surprised!
Overall River Island is a lovely shop, a bit much but I always shop in the sales anyway!
If it even crosses your mind to apply for River Island, don't. Especially if your considering the westfield, london branch. Just handed in my notice so I can finally reveal the truth behind the store. I had been there 6 months and 6 months too long if you ask me. If I hadn't just bought a car I would have left after two weeks.
Firstly, I'll start with the managers. Blondie or 'the bum' has a complete lack of people skills. She is completely disrespectful and tries to demean employees at every opportunity. Then wonders why there is not any motivation among employees to come to work. I literally dreaded each shift. Having worked for other retailers I know that when there is mutual respect everyone works harder but she can't quite grasp that.
Then there is another, i'll call her 'bob' who openly bitches about her non faves on the shop floor. How someones weight is relevant to the job, i am not sure. She also reduced another to tears because she was in a a bad mood. As I see it, its pure victimisation but she is allowed to get away with it.
Then some coworkers are very cliquey. If you don't fit in then expect a lot of school playground tactics of whispering in corners, exclusion and the spreading of rumours. The leader of the gang 'Rihanna' has her followers like 'Zoey' who will do literally anything to remain 'friends' with the leader. It is actually both sad and entertaining to watch at the best of times.
My advice is that River Island is a negative working environment and your better off at other retailers. You don't even get paid a good wage in return for putting up with the prancing manager who doesn't know what he is doing most of the time and the others. BE WARNED!
I thought I would write up a quick review about my time so far working for River Island as I've seen so many negative ones on here.
I've been working at a large London store for around 1 1/2 - 2 months now, and before I applied I actually read the reviews on this site which made me somewhat apprehensive about applying. I joined as I wanted to work within visual merchandising and found that working your way up was the best route.
When I applied, I was expecting a standard sales assistant role (cash desk). However, I mentioned from the start I was interested in VM and the managers kindly put me within the product department which has more to do with merchandising as you get to know the products, place them around the store etc. I felt this was a really nice thing for them to do, as it was effectively helping me toward my career goal.
Since working at the store, I have found the managers and staff alike very welcoming and friendly. I had a few negative comments from other staff regarding some of the managers when I first started, but have completely failed to see any of these reported behaviours. I believe it's because many of the staff are fairly young (16/17) and River Island is their first job, so they're not fully aware of a working environment and what is expected of them. I'm only 21, but have worked in a few offices with many 'colourful' office characters and can honestly say that the way you're treated at RI is fair and with a lot of leniency.
My product and commercial managers (one in particular) have really been teaching me a lot about what they do, realising that I'm actually there for a career within retail rather than seeing it as a filler job (I left a well paid job in marketing to join RI). They couldn't be more helpful, and after a month and a half I'm already talking about taking a product managers position. From there, I can decide whether I want to continue to VM, or even stay on the management/business side of things.
To sum it up, I'm having a great time working for River Island and get on well with the managers (okay, operations can be a bit grumpy but I suppose it's dark in there). The experience is what you make of it. Even if it's not a long term career choice, I would suggest working hard and having a positive attitude as those are key to actually enjoying your job.
I would suggest to anyone thinking of applying to not be put off by previous employees reviews. I can't vouch for their stores, but mine is great. Plus, people generally only write their negative experiences online and don't usually bother with the positive.
AWFUL PLACE TO WORK. SLAVE LABOUR. AWFUL MANAGEMENT.