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163 Reviews
  • Great clothes
  • Great Website
  • Uncomfortable place to shop
  • Rude Staff
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    163 Reviews
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      28.10.2014 17:20

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      • "Great clothes"

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      • "Uncomfortable place to shop"
      • "Bad service"

      Great clothes, not great service

      I love this brand, their clothing is something always on my wish list and I love window shopping here, head inside and its such a let down.
      The environment is not welcoming at all. All the staff are either busy or look hassled. They carry Walkie talkies on them which are really off-putting. I have caught on more than one occasion, the staff swearing quite badly on them, there is even no apology if you overhear as a customer or if kids are around.
      I feel the staff is only there to throw their weight around, fashion walk and not serve the customers, they don't even look like they enjoy working there. I definitely would not approach them for help or advice.
      I have taken to, unfortunately, shopping online in this case now I rarely feel I can go in-store however beautiful the clothes are.

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      18.10.2014 14:49
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      • "Great Website"
      • "Nice Designs "

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      • "Rude Staff"
      • "Fairly Expensive"

      Website amazing - shops uncomfortable

      When it comes to clothes I am much more of an internet shopper. I can browse at my leisure, mess around with my basket and do it from the comfort of my own sofa.

      I love the River Island website, they have a huge range of deals and a great number of products all with full descriptions, so you know exactly what you are buying. The service is also great, both when calling customer service and when the products arrive at the door. I needed to call the call centre, due to me not putting my street name on the address and the service I received was friendly, warm and efficient. I would not be bothered about calling again, as it was a great experience. Despite the fact it was my mistake, this was dealt with very well.

      The quality of the clothes is also amazing and they have some great. modern styles.

      The issues I have is with the stores. I find the bright lights garish, the heat unbearable and quite often the staff are rude. I am a size sixteen (as you know if you read any of my clothing reviews) and as River Island goes up an eighteen I am more than entitled to shop there. The staff do not make me feel this way. I very, very rarely get asked if I need help and the people on the till often look me up abnd down making me feel uncomfortable. This is a real shame as it is is such stark contrast to my website experience.

      In Conclusion

      As I use the website most of the time I will give this a four and just take one off for the bad store experience. I just wished the service was cohesive, maybe a change in staff attitude?

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      26.07.2014 12:26
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      Shopping at river island , great clothes bargain prices

      I have always loved river island as I have always been able to get sorted out there for many years especially at summer time when I am in need holiday clothes . I have a daughter who Is 11 years old and loves it there. She recently purchased a lovely outfit in pale pink which was a midi skirt and a matching Bardot top that fitted her like a glove. Each of the items were £10 each which meant she got the whole outfit for a bargain price of £20 which I think is very reasonable considering it was such nice quality material.

      The shop is very big especially the one in the trafford centre which is my nearest branch . The changing rooms are very spacious and have hooks so you are able to hang your items up so they do not crease or get dirty on the floor.

      They have a wide selection of clothing. They do girls clothes, boys clothes , women's clothing and men's clothing. On top of that they also have perfumes , shoes , jewellery ,bags and sweets aswell as a few random things like Irish accent mouth spray, which by the way does not work the slightest bit .

      The staff in river island are very very friendly and they are always willing to help you if you have a problem.

      They are on track with all of the las test trends and they have a website where you can order online and check if the product you want is in stock. You do have to pay for delivery .

      Xxx Imogen

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      20.02.2014 19:25

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      nice website - nice stores - nice staff

      I love a good River Island sale - it's the best! I love the store it's always bright and tidy and the staff are so helpful. My recent bargain was a handbag which I had wanted for ages - I went into the shop and they had 1 left! Phew it was £45 - I was disappointed to find the long strap was missing as I always use this rather than the small handle. The manager was so polite and helpful and took £15 off for me I was over the moon! Anyhow I like River Island as they are bang on date with the latest trend.. not that I can buy everything as some things are too pricey for me but I do buy the odd thing every now and then. The quality of the clothing is great and never disappoints. They also have a website which is always up to date and the online sale always comes first.

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      12.02.2014 23:33
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      River Island's hell on earth, and then some.

      Reading the experiences of the River Island inmates, a debilitating familiarity washed over me as if I was trying on one of their fabulously stylish acrylic/nylon "knitwear" monstrosities; for I personally am still living that nightmare.

      A full seven months into my sentence now at one of the big West End flagships, it occurred to me some time ago that the last time anybody worked this hard they were building the pyramids. Staff are over-worked, stressed-out and exhausted, company expectations are unrealistically high and all of this nonsense conducted under the full glare of a ridiculously corporate head office who don't seem to understand the pressure and misery their procedures and expectancies are having on their employees. Talking of staff, they're mostly students in their late teens/early twenties paying their way through university with no sense of responsibility, dedication, commitment or even interest - mainly because this isn't their long-term career and they're treated badly. Living on a diet consisting mainly of McDonalds, Subway and those wretched energy drinks, they've absolutely no stamina and I'm having to contend with lightweights calling in sick every day because they just can't be arsed.

      Find yourself on the receiving end of a late shift (1pm - 10pm) and you'll never leave on time, plus I'm having to deal with an unsympathetic, ungrateful, unhelpful, unapproachable and thoroughly disinterested trio of senior managers who, for the most part, treat the workforce with utter contempt to compound matters further.

      There's far more I could say but you get the general idea. Every shift feels like I'm starring in Full Metal Jacket and the job feels more like a punishment for something I did in a past life; if anybody finds out what that was you be sure and let me the hell know - all I can surmise is that I must've killed people, lots of them. I've had a long and varied professional career, mostly a creative one in the media, and I can honestly say this is the worst job I've ever had, just truly hideous. I've never been worked so hard, had so much expected of me, been undermined so constantly, felt so knackered, worked in a climate of crushing negativity with no encouragement whatsoever, had my abundant confidence completely obliterated and been driven so absolutely mad in all my life.

      I'd gleefully quit now, but I've a mortgage to pay so heed the warning; even if it's a choice between working or living in a cardboard box under a railway bridge soaked in your own piss and referring to the rats only as "my friends," DON'T WORK FOR RIVER ISLAND, E V E R.

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        05.02.2014 14:33
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        Great shop, great styles, okay clothing quality.

        I do most of my shopping in store as I like to be able to try clothes on and see them up close before I make a purchase. I enjoy being in the River Island stores, the decoration is very nice, the layout is good and the music is good. Furthermore, the staff are great, very polite and always happy to help.

        The clothes are stylish and fashionable resulting in people often giving compliments about the clothes I am wearing. They also have a good fit and have a large range of different sizes. There is a large range of styles within the store, ranging from brilliant formal suits to casual t-shirts and trousers. There really is something for everyone.

        Online, the website is a pretty good layout and it is easy to filter down your search to find exactly what you are after.

        The main downside I have about River Island is the quality of their clothes. While the quality of their clothes is okay, I wouldn't expect to get anything more than a year or two of decent wear out of them. Now for a lot of people who change their clothes regularly, this isn't a problem but for me, I like to get a few years out of my clothes and quite often, clothing from River Island struggles to do this. I've also noticed their shoes are less durable than other brands.

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          31.01.2014 01:26

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          fashionable

          As a customer I have always found the staff at the different River Island stores I have visited to be very nice/approachable and will go out of their way to help me by finding different sizes or an alternative I f they haven't got my size in a particular item. This is one of my favourite shops as the style of clothing they sell is very much to my taste. They sell a lot of items at very reasonable and affordable prices .Some of the items can be a bit more expensive but I find them to be good quality and worth the extra few pounds. I have also shopped online with this company and I received my order within two days and had no problem when I took one item back to the shop for a refund as I did not really like it. On the whole I only have good things to say about this company.

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          29.01.2014 12:37

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          Slave labour - Poor management - Poor Wages - Not worth it!

          I only worked at River Island (Bangor, North Wales) as a temp. Thank god I don't work there anymore, for the sake of my health if anything else. I was insulted in front of employees, spoken to like dirt, shouted at and worked to the bone for next to nothing. There was always a very bitchy attitude about the store and your best never seemed to be good enough. The department managers were the worst to work with as you could expect to be bullied if didn't do exactly what they told you. You'll be lucky if you're given a break and if you're late by a few minutes, you'll be ridiculed in front of the team on a brief as punishment. It's almost as if the management (mainly dept. managers) are so unhappy and so dissatisfied that they take it out on their employees. The wage is very poor and really not worth the misery of working there.

          I would like to add that I'm a very hard worker with excellent work ethic and I have never been treated like this before in my life. It's really not worth it.

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          03.08.2012 15:43
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          A lovely shop for women all ages!

          I only recently started shopping at River Island because they have a sale on at the moment and I managed to pick up a bargian (and psychedelic blazer for a tenner!) so I think this will be a regular shop for me now!

          My local River Island is quite small, but well lit and has a nice ambience. However it is quite cramped and you have to squeeze past quite a few people and sales racks, but I don't think this is the case in large River Island stores.

          The price range for garments is quite broad, I would say between the value of New Look and Topshop, so I wouldn't pay full price for anything, but I would highly recommend going in the sales, as you can snap up some real bargains between a tenner and twenty five pounds.

          The staff are OK, but not as friendly as staff in my other favourite shops. For example, they seem a bit reluctant to do their job and a bit cold but I've read some of the other reviews on working at River Island and if they're true then I'm not surprised!

          Overall River Island is a lovely shop, a bit much but I always shop in the sales anyway!

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            27.05.2012 20:29

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            Firstly, I'll start with the managers. Blondie or 'the bum' has a complete lack of people skills....

            If it even crosses your mind to apply for River Island, don't. Especially if your considering the westfield, london branch. Just handed in my notice so I can finally reveal the truth behind the store. I had been there 6 months and 6 months too long if you ask me. If I hadn't just bought a car I would have left after two weeks.

            Firstly, I'll start with the managers. Blondie or 'the bum' has a complete lack of people skills. She is completely disrespectful and tries to demean employees at every opportunity. Then wonders why there is not any motivation among employees to come to work. I literally dreaded each shift. Having worked for other retailers I know that when there is mutual respect everyone works harder but she can't quite grasp that.

            Then there is another, i'll call her 'bob' who openly bitches about her non faves on the shop floor. How someones weight is relevant to the job, i am not sure. She also reduced another to tears because she was in a a bad mood. As I see it, its pure victimisation but she is allowed to get away with it.

            Then some coworkers are very cliquey. If you don't fit in then expect a lot of school playground tactics of whispering in corners, exclusion and the spreading of rumours. The leader of the gang 'Rihanna' has her followers like 'Zoey' who will do literally anything to remain 'friends' with the leader. It is actually both sad and entertaining to watch at the best of times.

            My advice is that River Island is a negative working environment and your better off at other retailers. You don't even get paid a good wage in return for putting up with the prancing manager who doesn't know what he is doing most of the time and the others. BE WARNED!

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            23.05.2012 19:41

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            Show you're keen and work hard and you'll be supported.

            I thought I would write up a quick review about my time so far working for River Island as I've seen so many negative ones on here.

            I've been working at a large London store for around 1 1/2 - 2 months now, and before I applied I actually read the reviews on this site which made me somewhat apprehensive about applying. I joined as I wanted to work within visual merchandising and found that working your way up was the best route.

            When I applied, I was expecting a standard sales assistant role (cash desk). However, I mentioned from the start I was interested in VM and the managers kindly put me within the product department which has more to do with merchandising as you get to know the products, place them around the store etc. I felt this was a really nice thing for them to do, as it was effectively helping me toward my career goal.

            Since working at the store, I have found the managers and staff alike very welcoming and friendly. I had a few negative comments from other staff regarding some of the managers when I first started, but have completely failed to see any of these reported behaviours. I believe it's because many of the staff are fairly young (16/17) and River Island is their first job, so they're not fully aware of a working environment and what is expected of them. I'm only 21, but have worked in a few offices with many 'colourful' office characters and can honestly say that the way you're treated at RI is fair and with a lot of leniency.

            My product and commercial managers (one in particular) have really been teaching me a lot about what they do, realising that I'm actually there for a career within retail rather than seeing it as a filler job (I left a well paid job in marketing to join RI). They couldn't be more helpful, and after a month and a half I'm already talking about taking a product managers position. From there, I can decide whether I want to continue to VM, or even stay on the management/business side of things.

            To sum it up, I'm having a great time working for River Island and get on well with the managers (okay, operations can be a bit grumpy but I suppose it's dark in there). The experience is what you make of it. Even if it's not a long term career choice, I would suggest working hard and having a positive attitude as those are key to actually enjoying your job.

            I would suggest to anyone thinking of applying to not be put off by previous employees reviews. I can't vouch for their stores, but mine is great. Plus, people generally only write their negative experiences online and don't usually bother with the positive.

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            13.04.2012 00:20

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            AWFUL PLACE TO WORK. SLAVE LABOUR. AWFUL MANAGEMENT.

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            25.01.2012 23:30

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            Please read.

            I am an 18 year old guy, and LOVE river island clothes. I thought working there would be a dream!! How wrong was I...


            For me, the worst thing about working there was the managers. I found them so disrespectful, bitchy, unprofessional, unorganised and just horrible people. You are never praised, only ever told what you did wrong. It's bad management as it just makes the employees so demotivated!!!!!! I know that whatever i do it will be wrong and ill get shouted at, so i have given up trying! At the end of the day i was paid 6.08 an hour as a sales assistant and the amount of abuse i took from management, and the amount of responsibilities that were given to me which i had never been trained for was ridiculous.

            I worked in operations there for a while where you handle all the stock etc and to this day i still don't understand what my responsibilities were. We were told something different everyday. Also we would be told either, 'you can go early now' when i didn't want to as i wouldn't be paid, or we'd be made to stay longer and not even get payed for it!! I am not talking stay an extra 15 minutes, i am talking stay for an extra 4 hours without a break!!! At times i'd be on delivery, and there would literally be 2 people trying to process a 1000 unit delivery within a 4 hour shift. You were just left to do it with no help and were expected to complete it within that time, when it was near enough impossible. Not only that but we were told 'you need to get it done within 3 hours' so we'd rush to try and complete it then through rushing, not everything like the stock room is neat, so we get shouted at for that, but when we take more time to make sure everything is neat and tidy we get shouted at!!!!

            I also found the managers were so bitchy, and look down on you. I think it is disgraceful the way i was treated. I was literally talked to like a 4 year old at school. I actually use to get upset over how i was treated which is not like me at all!! I found it also impossible ever to talk to managers. For example, my pay was wrong nearly everytime i got paid, so i had to talk to the manager about it, and after every time trying to talk to her about it, i just felt like shit as she just looked at me in disgust as if 'why are you talking to me'.

            My advice.. Don't work there it is not worth it. Working there was the worst time of my life. I couldn't stand each day i went in. SERIOUSLY... i thought it would be amazing as i loved the clothes there and always shopped there but working there has even put me off shopping there ever again. I kind of hope a river island manager reads this them selves so they can think them selves what they are putting there staff through and maybe change there ways.

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            23.12.2011 14:31

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            Why do I love this shop? Well...

            Their stores are always clean, tidy and well presented. The clothing is distributed well on the shelves and it's easy to find the size and style that you require. The clothing is of VERY good quality and there really is something for everyone. RI focus on new styles, upcoming trends and classic clothing styles. You can always find a member of staff on the shop floor to assist you with any enquiries and/ or questions that you may have. I always find their staff to be pleasant, helpful and approachable. I never feel intimidated asking them where something is or if they have something in a different size.

            I don't have to queue for long to purchase my items and their checkout operators are always friendly and cheerful. I have had to return something before as it was a little too small for me. I find their returns policy to be fair and square. I never had any problems getting a refund back onto my debit card. You can pay via debit or credit card in their store, aswell as cash of course. They don't accept cheques though. You can also buy online via the RI website (www.riverisland.com).

            They also have a wide range of accessories, i.e hats and scarfs. They change their range to adapt to the seasons. They do have the odd seasonal sale which is worth looking out for.

            One of my favourite shops ever.

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            28.09.2011 17:14
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            Exceptional

            River Island is an amazing shop! I love everything they sell, it's very stylish, and there website is amazing! The only downside is, on the highstreet, some of their products are quite expensive, although when theres a sale it is well priced. In the stores, workers are very kind and pleasant. Also, the delivery online is quite good. They have a very well known name and all of my friends love to shop there. They are always updating there stock so they have what is in at the moment. There stock of jewellery, bags and shoes is exceptional, It is all of great quality and reasonably priced, i believe, if your looking for a white vest for example, you could go to primark and get one for £2 and it be mishaped and discolored after a few weeks, or go to River Island and get the same thing for £5 and it last for months, maybe even more

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