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31 Reviews

A stylish shoe shop which sells shoes for clubbing and work with brand names such as Kickers, Rockport and Candies.

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    31 Reviews
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      02.10.2012 15:40

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      DON'T SHOP AT SCHUH

      I bought Vans from their Reading store ~six weeks ago but they started falling apart within just a couple of weeks, which I strongly believe was down to manufacturing defect. I took them back to my local store. To start with the manager was not only arrogant and unfriendly but he refused to entertain my complaint on the basis that their was a bit of dirt on the shoes. In fact he had numerous other excuses up his sleeves for not helping out, and told me that 'I was not taking him seriously'! I am absolutely disgusted with the poor quality of your shoes, and, in particular, with their after-sales service (at least at their Oxford store). I will make sure that no one in my circle ever shops with Schuh. DO NOT SHOP WITH SCHUH UNLESS YOU HAVE MONEY TO THROW AWAY, IN WHICH CASE GIVE IT TO CHARITY.

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      10.04.2012 01:43
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      Not a shop to just 'browse in'

      Stores ~~~~~ So if a shop could make you feel anything, this shop straight away makes you feel young, trendy and hip; the funky layout, chart music and good looking staff make you feel very youthful. They have stores spread out all over the place, mainly seeing them in cities; such as Manchester, Liverpool, York, however I have found one of these established in smaller towns such as WIGAN, so these are spaced out all over the place. Products ~~~~~~ The store sells footwear and it's accessories, with the odd few bags stashed away on display behind the counter. They stock all the major brands from UGG, TOMS, FRED PERRY to DR.MARTINS. Now obviously when buying into brands such as these your also buying into the high price that they come tagged with. This isn't the type of shop I 'browse' in. I'd rather try and find a bargain else were, I didn't even know this shop existed until a friend took me in once. All their stock is laid out clearly on display, but instead of standard shelves, they are all kind of displayed like art, on little individual shelves, and then a more conventional shelf for their sale items. Staff ~~~~ The staff are extremely friendly and helpful offering you any assistance, sometimes it's a little annoying, particularly when you have just that second walked into the shop; I feel like saying "Just give me a minute"; but you know it's what they have been told to do by their management, and at least you know there are staff around and free when you are ready for some help. Because the shop is clearly a popular store and you can get some very good high end names and brands within here, it's often very busy. When you ask for a shoe in a certain size to try on, sometimes you do feel as though you are waiting a while for them to bring it you back, because not only are they looking for your shoe but also everyone else's as well. Now one thing I will point out is that as I said before these stores are often in cities, so when I go to visit them I'm often out for the day with my friends or mum and so dress for a little shopping day out. Some people may feel slightly intimidated maybe, by the staff because of the previous sentence I said about them being very trendy young and fashionable. Don't let this put you off though, as everyone should be valued as a customer and no-one should be left to feel intimidated. Customer Service ~~~~~~~~~~~~ The customer service is great, and they have a cracking returns policy. Unless I am mistaken you are given a 12month returns policy (that's what I was told when I last went in). They also have a great online help service, with a member of the team you can chat to and ask anything you may need. Because I don't have access to this store close by, before I make a trip I can always ask their customer pop up chat on their website for help first to prevent a wasted journey. They have an online website too, which is easy to navigate, and you can categorised your selection from shoe size too, which is great as it stops you getting diss-heartened when you find a shoe that you like and then realise it's out of stock. Overall Opinion ~~~~~~~~~~ I don't tend to shop here that often as mentioned before, however around Christmas time they can have some very good sales on their shoes, which it is worth checking out. I think the store is very pricey for an average pair of shoes, however if you are in the market for looking for something specific then it's worth seeing if they are in a sale here first and if not, at least you know if you change your mind you can then return them. It's a trendy shop, but like all these modern show retailers, it's worth looking at deals online first as you can get the same product often cheaper sometimes. If I saw something that I liked for a similar price in 2 places I would feel confident in buying from this store due to the brilliant service you receive and also the returns policy procedure is excellent.

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        09.11.2010 11:56

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        With Power Comes Responsability!!Will, with your worn shoes, did you honestly think that you'd get a full refund after wearing them? What would they do with them after? They cant sell them as they have had your trotters in them. Would you buy used shoes from them? Mayby make sure they fit before you buy them and also listen to the sales person or cashier. I have shopped in Schuh for years and out from different stores and they always tell you to wear them on INDOORS before going outside to make sure they fit. These review sites are great but think about it before you start telling people not to shop there. I've shopped there for years and will do for years. The customer service is 2nd to none! and looking at the rest of the reviews, you are in the minority5 STARS!

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        01.11.2010 17:42

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        Schuh have just sent me used, muddy and damaged boots. Customer service dreadful.

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        25.08.2010 15:56

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        I bought some vans shoes for myself after my current shoes I had bought from schuh had started squeaking! The new shoes hurt my foot and did not feel nice around my foot. I had worn them twice as I could not stand wearing them. I took them back and they said that they had been worn because there was small bit of dirt on the bottom. I paid £50 for shoes that hurt me, wore them twice and they wont accept them? How hard is it to clean the mud off? I could with my finger most likely(she nearly did!) DO NOT SHOP AT SCHUH IN CAMBRIDGE!They take your money and if your not happy don't care!

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        04.05.2010 14:46
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        A great store and website.

        I am a shoe fanatic, and I really love schuh. I tend to use their website more than go to actual stores, but they are a good company all round. The stores sell lots of different brands of shoes such as kickers, red or dead, and irregular choice (my personal favourite). They sell mens, womens and childrens shoes, and always have a wide range of stock in their stores. I would say they have more to chose from on their website but their stores are not too bad for ranges and stock. The good thing I have found about Schuh is their returns policy. You have a whole year to return shoes. (This is the case on the website so I assume it's the same from the stores). This was helpful for me as I purchased some shoes for my wedding, then found some other ones. I had purchased the shoes from the website but had no trouble returning them to a store a couple of months later. I hadn't worn them and they were very helpful and made the whole process quick and easy. I think I like schuh because they have such a wide range, and because they stock so many brands, there is very often something for every budget and taste. The irregular choice brand which are my favourite, are always very well made and so beautiful, and schuh is one of the only places that actually stocks them. I would definitely recommend purchasing your favourite brands from a schuh store or from their website, purely for the great returns policy and as they are so quick and easy to deal with.

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        01.05.2010 01:24
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        Shoes!!!!!!!!

        I am a lover of shoes, all kinds of shoes, flats, heels, trainers, boots I love them all and I have a massive amount of shoes, and I always want more, no matter how many I own. Schuh sells most of the shoes I love, and at pretty good prices too. Schuh is basically a chain of shoe stores, that sells a huge range of shoes, so most people will find a pair of shoes in there that they love, I always do! They sell mens, womens and childrens shoes and they have branches all over the UK. They sell shoe brands like Rocket Dog, Vans, Irregular Choice, TUK, New Rock and DC's. There are many other brands sold there too, some well known, some not, but all great shoes. The shoes I have bought from Schuh (there has been MANY) have always been top quality and lasted me for ages, with no wearing, ripping or holes, I keep them for years of good wear and they always are comfortable. They always seem to have my size in stock, but that may just be because I am an average size 6, so they stock quite a few of that size. The shoe prices are quite reasonable in Schuh, especially for the quality of the shoes, never have I had any problem with a pair purchased from this store. The staff are usually pretty helpful, they will find me something I like in in my size, but there is the occasional miserable one, as there is in every retail store these days! Service is usually pretty good, nothing to write home about, but nothing bad either. (Does anyone write home about shop service anyways?) The stores are usually laid out in quite a nice way, with the major brands in sections with cool designs on the walls, big labels so you can recognise the shoe brands, and the displays are usually quite neat, tidy and some times quite cool looking, especially with the better colored and designed shoes. There is often a sale in Schuh, at which point you will see me legging it in there, as I have had some great bargains in the Schuh sale, even got a pair of Vans trainers 50% off!! If you happen to see a sale in Schuh, get in there as there is always a bargain not to be missed! You can even see the whole range on their website www.schuh.co.uk but I am not sure if you can buy direct from their website. You can get gift vouchers for Schuh (My birthday is in October lol!) which make great presents and you can buy these in all stores at the tills with a nice gift card too. Anytime you need shoes, have a look in Schuh, especially if you happen to notice a sale, totally a recommend store for everyone. *This review is also on Ciao under the name Stufflover*

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        21.04.2010 20:37

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        Poor customer service which could have been better resolved with a no-quibble return policy

        Schuh was one of my favourite shoe shops, recently though I bought a pair of Merrell "Racer" trainers. From the start these were incredibly slippy and would slide even when a surface was a little damp. It was one of those situations where Merrell wouldn't say that it was a manufacturing default as it was the sole they had chosen, Schuh wouldn't take it back because Merrell wouldn't say it was a default and Schuh couldn't get there money back on the manufacturing waranty offerred to the store by manufacturer so were not going to take them back. I can understand Merrell saying that the purchase was from Schuh so it was within Schuh's duty to provide refund, however I can also understand Schuh's issue that they would be out of pocket if they took these trainers back because Merrell wouldn't then give them the money back. I would say initial fault was poor design due to Merrell, however customer service from Schuh was so disappointing overall; the initial customer service provided by in-store staff meant I had to continue wearing trainers so that by the time I got agreement to send them back to be tested they had used (but in terms of slip they were the same as when I first bought). Summary is that up to this point I had no issues with Schuh (and if they'd agreed to test in the first instance I might not have written this), I really hope nobody else has a similar problem. [Unfortunately no customer order number was provided on the correspondence which probably indicates customer service doesn't care about tracking] but receipt number was 09902052799

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        21.04.2010 14:47
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        Definately worth a visit!

        Schuh is a designer shoe shop which can be find on most high streets. It sells men and ladies shoes. They sell designer shoes and also there own brand shoes. The shop specialises in fashion rather than sport/work shoes. Schuh does not sell childrens shoes, apart from a few todlers shoes. *Ladies Shoes* There are many different brands such as Fly, Red or Dead, sketchers and Irregular choice. They have a lovely collection of high heel shoes. - My favourite brand being is irregular choice, each shoe is like a piece of art! They also have a wide range of trainers in many different styles and when summer comes they have a lot of sandles. *Mens Shoes* They stock boots(such as timberland, rockport etc..), trainers and also smart shoes. I have also recently noticed that they have started to sell a few steel toe cap boots. *The Website* The website has the full range of shoes, some of which are only available in the big stores. There is free delivery which is great, the shoes taking within 2-5 days to arrive. Also the 365 day refund policy is the same for shoes ordered online. *Bags* Schuh also sells bags. An expensive but lovely collection of bags are the Irregular choice bags which match the high heels. *Customer Service* The customer service in Schuh stores is excellent. The sales assistants are very friendly and helpful, although they mite irritate you slightly as they are very eager to help and not just let you browse. If they dont have the shoe you want in stock they can order it for you and get it sent to your home adress for free which is great. There is also an amazing 365 day refund policy!

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          20.01.2010 10:10
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          A five star company

          There's a Schuh on every major high street, and with good reason! Schuh are one of the UK's leading stores specializing in footwear. The thing I like the most about Schuh compared to other high street footwear shops, is Schuh stock footwear for everyone. They stock the standard companies and shoes you would expect from any major brand store, and then they stock some of the lesser known yet brilliant brands. Brands like RcoketDog, Red or Dead and DC shoe. Schuh operate an absolute fantastic returns policy. Offering 365 days return - a whole year! - as long as the shoes are in the condition you bought them and in their original packaging. Schuh also allow you to shop online. They have an absolutely fantastic range of shoes, provide you with free delivery and is extremely quick deliver your product. The website is safe and secure, as you would expect, and extremely easy to use. Overall, Schuh are the best company for shoes, and I refuse to go elsewhere unless they're low on stock.

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            11.01.2010 01:26
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            A great place to go for stylish shoes

            I really love interesting shoes. I wasn't allowed to choose my own shoes until I was about 14, so all this restriction meant I went a bit shoe-crazy from then on! I wanted to avoid 'boring' shoe shops at all costs, so when I discovered Schuh in my first year of university, it was a dream come true! They sell famous brands like Kickers, New Rock, T.U.K. and Irregular Choice. They also sell their own brand, which is usually also stylish and good quality. The range of styles and brands means there is something for everyone. I buy my work shoes from here, because I am fortunate enough to work in an environment where being slightly unconventional is tolerated! I can also get great shoes for going out, and cool trainers (although this is one area Schuh aren't the best for) here. You can expect to pay quite a high price for shoes here (I typically pay £50 - £70 for one pair of shoes, but it has been quite a bit more than this in the past!), but most of it is great quality. This is the first place I look when buying new shoes.

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            16.10.2009 17:24
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            A great place for your footwear needs and amazing quality on offer

            Schuh is one of those highstreet retailers that offers the latest in fashions and trends with all your footwear needs for men, women and children. Many shoes on offer in Schuh are not what you would call cheap as pretty much every item on offer is a brand name and thus has its price bumped up by a couple of million percent thanks to the name on the box. Schuh are well laid out stores with their items well displayed and easy to get a hold of (you don't have to lean over a 50 feet tall display stand to reach anything) and are always clean and fresh with a good atmosphere in them. The staff are young and into their fashions so are very good at helping you with your purchases and always cheery and enthusiastic. The actual quality of the items I have purchased has always been of an excellent standard and I get the feeling that they take time to pick out the items they are going to stock. Purchases are quick and simple and you rarely need to queue which is excellent and adds to the overall experience being one that offers complete satisfaction. Positives: - Excellent staff - Clean and well laid out stores - Excellent variety of footwear on offer with fashion and trend taken into account - Rarely need to queue - Items offered are well made and of high quality - Brand names Negatives: - Expensive items but you get the quality you are paying for Schuh makes finding quality footwear a simple, quick and enjoyable experience and is somewhere I use when I am in the need of stuff for me or a little present for my wife.

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            26.05.2009 11:36
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            A great shop if you're looking for shoes to last and shoes that look expensive.

            Well, I am sure I am not the only girl in the world with a love of shoes, in fact I am pretty sure I am one of millions. Well girls (and guys!), if you love shoes then schuh is the place to go. You will probably have at least one branch of shuch on your local high street, if not two. They sell mens and womens shoes along with a few little accessories - mostly bags that match the shoes! Schuh sell their own range of shoes as well as some of the big brands - e.g. converse, irregular choice, adidas, red or dead. I like the fact that they have a mix of brands and own-brand products as it means there is quite a range of prices and there will usually be something to fit your budget. As mentioned above, the prices vary in schuh but if I am honest then I think they are a little on the pricey side. Having said that, the quality is very, very good. I recently bought a pair of red satin sandals for a wedding and they had a beautiful red satin bow on the back and a silver metal heel. They cost £50 (although I got a student discount of 10%) and a few weeks later I saw what looked to be the same shoes in New Look for half the price. At first I was pretty miffed but upon closer inspection the ones in New Look LOOKED cheap. They weren't well made at all and it looked like they had cheaped out on various elements of the shoes. Mine on the other hand look very expensive, feel very expensive and are still going strong a year and a half later. The staff in schuh are usually really good, they are very helpful and always on hand to give advice, get your size etc. I find in some shoe shops the staff tend to steer clear of the customers in case they are actually required to do some work but not in schuh. In schuh they act like they really want you to buy a pair of shoes. I also find that the staff here know their stuff about the products. They know which lines run small, which run large and which will be the best style of shoe for a particular occasion. I find this very helpful, as sometimes you feel you know more about the product you are buying than the so called expert who is selling it to you. All of the schuh stores I have been in have been well laid out with plenty of room to sit and try shoes on, and plenty of seats. The shoes are displayed according to their brand usually, although sometimes there is a section dedicated to a particular type of shoes (e.g. boots). I never have any trouble finding what I am looking for in schuh and if I do have any questions, I know there will be someone there to answer them! A quick tip if you like schuh is to search on ebay for schuh products because they actually sell off extra stock in an ebay shop. They do this with all the brands and I often see some bargain irregular choice stuff on there. If it is in the shops right now, it is unlikely they will have it but if you saw something a while ago that you liked and would have bought if it had been cheaper, get yourself on ebay and take a look! It's worth a try and if it saves you a few quid then it's definitely worth it.

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              28.03.2009 13:56
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              highly recommended!

              Schuh first opened in 1981 in Scotland and since then has become a fast growing and very successful shoe shop, selling shoes for both men and women, as well as some kids shoes. They are well known for offering something different from the usual generic shoes you can find on the high street, so if you are looking for something a little bit quirkier then its a great place to try. They sell shoes from a whole host of different brands, including Rocket Dog, Kickers, Adidas, Nike, Puma, Converse, DCs, Irregular Choice, Fly. Doc Martin, Timberland and many more, including the shops own Schuh range. They sell trainers, flats, boots, low heels, medium heels, skyscraper heels, uggs, sandals and all sorts, so it really does cater for a wide variety of people. In my nearest schuh store in Belfast they have the womens shoes on the ground floor and mens shoes on the top floor. the store isn't the biggest, and can get easily packed out, but the shoes are always arranged very clearly in little groups, sorted by their brand name, so if you want to see Irregular Choice shoes for example, they will be grouped together, rather than by shoe style (eg boots on one side of the shop, heels on the other, etc). Although they do try to keep similar styles of shoes together, so all the trainers will be together, and then separated into the individual brands. All the sections have their brand name above them, which I think is really handy because if you don't know the store well, you can just look for the name of the brand you're looking for, instead of looking at all the individual shoes. I'm really impressed with the range of shoes that Schuh have to offer, although it is pretty expensive. Not necessarily more expensive than other stores selling similar shoes, its just that their stock is largely brand names, which would explain the higher price. They have good sales too, where a lot of the shoes in the sale are half price, so its often good to wait for those to get a bit of a bargain. As well as offering a great selection of footwear for both men and women, the customer service here is great in my opinion. There are always staff around to ask for help, although often you won't need to ask, as they will come to you and offer assistance (although not in a really annoying way like other shops). I've gone in many times and been a complete pain in the neck and wanted to try on lots of different pairs, and any assistant I have had have been more than happy to go and find my size. Once you have decided on the shoes you want, the assistant will leave them behind the till for you until you are ready to pay. I think that this is a really handy idea because it means if you are buying lots of pairs, you don't need to wander around with lots of boxes, so you can browse very easily. Also, if they do not have your size in stock, they will order a pair in for you and you can pick them up instore, or they will deliver them to your house. My boyfriend has had to do this twice for me and he said that the service was excellent and the shoes arrived very quickly. Schuh offer a student discount which is always handy (I think its ten percent, but it may be fifteen). As well as this they often do promotions where you can get £x amount of money off a pair of shoes before a certain date. In addition they sell gift vouchers, and whilst people are reluctant to purchase these in the current economic climate, they are a great gift idea for anyone mad on shoes. You can also shop online at schuhstore.co.uk Overall, I have to admit that I love Schuh. They always have lots of shoes I want and the store is nicely laid out and pretty cool. The service in my experience has always been great, and I know that even if the shoes are expensive, they are of high quality and will last for a long time.

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                08.03.2009 23:24
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                Always a good experience - my favourite shoe shop

                I had been intending to buy a new pair of shoes for a long time since my old ones are literally falling apart and have holes in. So I went into Schuh in Nottingham yesterday to have a look around. Even though I knew the pair I wanted, I had a good look round as well because I love all the unusual shoes and brands Schuh stocks. It's important to the brand really as there aren't that many unusual offline shoes chains around. As usual the shop was busy, and full of girls cooing at the shoes - I have to say I did think the printed heels with ice creams and ice cream charms on them were cute! I quickly found the shoe I wanted on display (2 of them in different parts of the shop so not hard to lay my hands on). I was just talking to my boyfriend about how I wasn't sure what size I am due to going into a Skechers shop recently and being very confused, when a staff member appeared. I thought that was particularly good service as the shop was very busy and we hadn't been there that long. Also, I find it annoying when you're still browsing for shoes and staff ask if they can help, so it was just at the right stage of buying for me. He was very nice and efficient, offering to get me the shoes in 2 sizes, and even spent ages untangling the laces and apologising, which he really didn't have to do!! I chose quickly and went to pay...the woman at the cash desk was equally nice and overall I felt very happy and satisfied with the service I received. I thought that they had a good selection of shoes on offer, though I would have liked to have seen some discounts, particularly as I could get my shoes online for cheaper and there's a sale section on there (perhaps it's to do with stock levels though). The Nottingham store is also quite small, and I have found that of Schuh stores in general, though that's only a minor complaint because like I said, the service was exceptional, and I could always have chosen not to shop on a Saturday day time. Their returns policy is also great - I was told when I bought my shoes that I could get a return or refund with the receipt, not something I was expecting when it's something like shoes. As far as prices go, Schuh isn't particularly cheap, and you have to hunt for a bargain. However, as many of their shoes are brand name products, I would guess that it's not really their fault. My Skechers were around £40, but my last pair I bought there lasted me almost 3 years of wearing them almost every day for 8 hours or so, which is fantastic value for money. As well as trainers, they have pumps, Uggs, boots, heels, sandals and much more. They also have a good range for men. Overall, no complaints, and comfy shoes!

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