Newest Review: ... at their Oxford store). I will make sure that no one in my circle ever shops with Schuh. DO NOT SHOP WITH SCHUH UNLESS YOU HAVE MONEY TO T... more
I wonder who initially came up with the name & spelling
Member Name: Jadey-Jade
Date: 10/04/12, updated on 18/10/12 (56 review reads)
Advantages: Lots of choice - Very pretty shoes
Disadvantages: Exspensive - Exspensive - Exspensive
So if a shop could make you feel anything, this shop straight away makes you feel young, trendy and hip; the funky layout, chart music and good looking staff make you feel very youthful. They have stores spread out all over the place, mainly seeing them in cities; such as Manchester, Liverpool, York, however I have found one of these established in smaller towns such as WIGAN, so these are spaced out all over the place.
The store sells footwear and it's accessories, with the odd few bags stashed away on display behind the counter. They stock all the major brands from UGG, TOMS, FRED PERRY to DR.MARTINS. Now obviously when buying into brands such as these your also buying into the high price that they come tagged with. This isn't the type of shop I 'browse' in. I'd rather try and find a bargain else were, I didn't even know this shop existed until a friend took me in once. All their stock is laid out clearly on display, but instead of standard shelves, they are all kind of displayed like art, on little individual shelves, and then a more conventional shelf for their sale items.
The staff are extremely friendly and helpful offering you any assistance, sometimes it's a little annoying, particularly when you have just that second walked into the shop; I feel like saying "Just give me a minute"; but you know it's what they have been told to do by their management, and at least you know there are staff around and free when you are ready for some help. Because the shop is clearly a popular store and you can get some very good high end names and brands within here, it's often very busy. When you ask for a shoe in a certain size to try on, sometimes you do feel as though you are waiting a while for them to bring it you back, because not only are they looking for your shoe but also everyone else's as well. Now one thing I will point out is that as I said before these stores are often in cities, so when I go to visit them I'm often out for the day with my friends or mum and so dress for a little shopping day out. Some people may feel slightly intimidated maybe, by the staff because of the previous sentence I said about them being very trendy young and fashionable. Don't let this put you off though, as everyone should be valued as a customer and no-one should be left to feel intimidated.
The customer service is great, and they have a cracking returns policy. Unless I am mistaken you are given a 12month returns policy (that's what I was told when I last went in). They also have a great online help service, with a member of the team you can chat to and ask anything you may need. Because I don't have access to this store close by, before I make a trip I can always ask their customer pop up chat on their website for help first to prevent a wasted journey. They have an online website too, which is easy to navigate, and you can categorised your selection from shoe size too, which is great as it stops you getting diss-heartened when you find a shoe that you like and then realise it's out of stock.
I don't tend to shop here that often as mentioned before, however around Christmas time they can have some very good sales on their shoes, which it is worth checking out. I think the store is very pricey for an average pair of shoes, however if you are in the market for looking for something specific then it's worth seeing if they are in a sale here first and if not, at least you know if you change your mind you can then return them. It's a trendy shop, but like all these modern show retailers, it's worth looking at deals online first as you can get the same product often cheaper sometimes. If I saw something that I liked for a similar price in 2 places I would feel confident in buying from this store due to the brilliant service you receive and also the returns policy procedure is excellent.
Summary: Not a shop to just 'browse in'