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    53 Reviews
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      20.02.2014 16:08

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      I placed an order with them for a hand held vacuum. It never got delivered. Someone (I have no proof who) forged a neighbors signature in a different name. They were having none of it, it remains on my account even though I haven't had it. I ordered another item, a salt & pepper grinder, that arrived broken! Arranged a collection, and am still waiting. Stupid, ignorant, rude girl that I spoke to arranged collection of the vacuum I never received and a replacement vacuum. Result to date massive bill for 4 items only one of which I have that is broken anyway. They are truly the most unhelpful company ever. Customer services director is Michael Bowen I have faxed & written to him.......................like he will care!

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      04.02.2014 20:29
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      Not even worth 1 star

      I cannot believe the amount if stress this company has caused me! Useless is an understatement! I preordered a ps4 console and paid my account balance in full. I was told to expect my parcel on the 6th of Jan. 6th if Jan came checked my account it said the 7th Feb. Checked my account on the 30th Jan it now says the 28th Feb. Sent studio an e-mail still no reply. Checked account again on the 4th Feb ( today) as my friend who ordered the same thing after me had received hers in the post today. Mine now says 3rd of March!!!! I rung up to get an explanation and low and behold I didn't get one! So I've cancelled my order to be told I have to wait a week and then will be in credit on my account and then will have to call back and ask for a refund onto my card which might take another week!!!! This was a Christmas present now I can't get a replacement for another 14 days from a proper company until I get my refund!!!! the company is an absolute joke!!!! Do not order from them!!!!!!!!!

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        07.01.2014 23:33
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        Poorly run company and at a guess places the focus on revenue not the customer

        Hi,

        Ordered item (Perfume - should be easy enough eh?) on the 07th Dec 2013, reported dispatched 09th Dec 2013, Yodel status showed awaiting collection from warehouse (and still does today 07th Jan 2014), I called customer care on the 16th Dec to inform them of this status and asked if someone could look into it.

        I was told to call back later in the week, I then followed this up with an email to further support Studio received an automated response on the 18th Dec to inform me they had received and will get back to me (No response received). I then rang again as requested only to be told "we cant do anything with your order until 23rd Dec" not willing to ring yodel/check with the warehouse etc...nothing.

        Low and behold it did not arrive on the 23rd Dec and still sits with Yodel "awaiting collection" 07th Jan 2014, I have since written 2 emails to request further status and complain of which I have received zero communication from Studio24 regarding this matter.

        Studio24 are now invoicing me for the item which I have not received which is stopping me from closing my account which is what I would like to do asap.

        I hope my experience helps, I have also placed here http://www.reviewcentre.com/reviews79624.html#Reviews and here http://www.trustpilot.co.uk/review/www.24studio.co.uk among other reviews

        It is also clear that Studio employees are reviewing on this site to bump the score. How sad, I wont name any names but its pretty obvious when they haven't even bothered to put any effort or thought into it and just copy in a load of marketing blurb about the company. Ha! It speak volumes, please avoid if you read this or any other revealing reviews.

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          24.09.2013 22:52
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          Interesting choice of gifts at snails paced delivery, And a recent 2% rise in billing will hit hard

          I've had a few catalogues in my time, some good, some bad and some that can only be described as ugly. But I have found that, at the time, catalogues have come in pretty handy when I've wanted, or needed to get something but did not have the time, money or search stamina to go and get it.

          There are quite a few catalogues out there to choose from, some charge no interest whilst some charge a certain amount of interest on purchase, with some giving the option of having both, depending on how long you want to take to pay for the item you've bought. But they all do the same thing, they offer goods to you, as a customer, so that you can pay for the goods all in one or in instalments, the choice is yours.
          One of those catalogues I have used in the passed is one called Studio, or 24studio if you are shopping online, which I think is the sister catalogue to Ace, or 24Ace if you go online.
          And it is Studio that I have used in the passed and decided to let you know exactly what I think if it... (da da darrrr...)

          * Firstly though, what is Studio...?
          Basically, Studio, as with all catalogues are there for the purpose or letting people buy things that they may not normally be able to afford in one shot, allowing them to pay a set amount each month, or four weeks really.
          But unlike some catalogues, such as littlewoods, it charges interest on all purchases, unless you pay off the full price before the interest starts, which is usually after 28 days.
          In other words, it's a catalogue that sells good that are delivered to your doors.

          * How do I join..?
          I joined by going online, ordering a small item, then inputting a bit of information such as name, address and the colour of my underpants. Then, I received an E-mail state that I had been accepted as a customer and that the order was being processed.
          That was it, I had joined the mile high club... no, hang on, not that club, I meant I had joined Studio.co.uk.
          I then waited a few days for another e-mail to tell me that the item had been dispatched. Then I waited again for the delivery to come, via Yodel, which took a few more days.
          In other words, joining is easy and totally hassle free. If you've got a half decent credit rating then you can become a Studio member with no trouble at all.

          * So what sort of things do they sell..?
          Everything really.
          Well, almost everything. There's no motorcars or weapons of mass destruction, so if you're after that sort of thing then you'll have to go elsewhere. (Ebay may be useful).
          But if you want a nice gift for someone, maybe you're after a vacuum cleaner for the wife, a drill for the husband, a Halloween costume for the mother in law or just a treat for yourself, then you'll no doubt find it inside this catalogue.

          * What about browsing..?
          This can be done either via the internet site, which is www.24studio.co.uk (not a link, just the name of the site), or through the paper catalogue and leaflets that are sent through the post.
          The easiest method is online, although you do have to set up and account before you can buy on line. But once set up you can get to whatever you want to a lot quicker, inputting the name, description or number of what you're after, then following the online directions to order the items you want, placing them in your basket until you have picked all you want. Then, when you're happy, you simply go to check out and order the lot in one go, which means you only have to pay one delivery charge.
          To do it through the paper catalogue you flick through the pages, write down what you want on the paper order form, then either ring the 0844 or 0871 number, (costing from 5p to 10p per minute to start with), or post the order form in the envelope, remembering to put a stamp on it first.

          In fact, to be honest, ordering from the catalogue is the easiest thing in the world. Easier than shopping in Aldi to be honest. The easiest method being online as the website is nicely laid out, easy to navigate, well presented with clear images that can be zoomed in for a closer look. You can see what you're getting, although the colourings on the screen can be a little different to what you actually get, but that can be said in a lot of cases when ordering online.

          * Are the items cheap..?
          I don't like to use the word cheap in some circumstances, such as when you get a nice gift at a low price, which, if I said was a nice cheap gift you'd think I was being tight fisted with my money.
          The items in this catalogue are quite 'inexpensive' with the catalogue sometimes giving you two prices on most items, those prices being the normal retail price, the second price being the price you get it for from Studio, which is usually at least half the higher price. But don't let this lull you into a false sense of security, the higher price is mostly just for show, or maybe it's a price that the item once sold for many years ago, but in most cases you're still getting something at a little lower price than you may pay in the high street shops.

          * How much will I have to pay..?
          This is one of those, "how long is a piece of string...?" sort of questions.
          What I mean by that is that it all depends on how much you have spent. The amount you pay is almost entirely up to you, as long as you pay the minimum amount on the bill you're laughing. If you pay the full amount you pay no interest at all, but if you don't pay the full amount then the interest is added onto the amount still owed when the next billing date comes around. With the interest at the moment being 44.9% APR typical, or 29.5% APR if paid by direct debit, which equates to about 2.9% per month, or 2% if paid by direct debit.

          In other words, pay off what you owe and you get a good deal really, pay off the minimum amount each month and you may be paying over the odds for what you've bought.

          Sounds simple... well, almost.

          * And payments..?
          Payments are made every four weeks, I think mine was on a Thursday? (why I mentioned that I don't know?)
          You can chose to pay by direct debit, over the telephone, on line, at your bank or in the post via a cheque.
          I usually paid on line as I could pay the amount I wanted as easy and as quickly as I wanted, either paying the full amount or anything over the minimum payment. Depending on how flush I was at the time. Choosing the full amount as often as I could so as not to incur the interest that they slapped on every month.

          They accept all major debit/credit cards, with a fee on the credit cards of course, so there's no real hassles in paying, just follow the easy to understand online instructions and you're away, paying the bill in the press of a few buttons, receiving an E-mail as confirmation of payment.

          * What if I'm late paying or I simply forget..?
          Then you will be visited by three large men in dark suits who will take you from your house to a lonely field in the middle of some wood where no one can hear you scream. (Sorry, my mistake, that's the TV licence payment recovery scheme).
          No, seriously, if for some reason you fail to make the minimum payment for that month then you'll be hit with a late payment fine, which I think now is about £15.00, (although this could change). This is added to your account which, if you're up to your credit limit, could take you over the limit, which would then force another fine from the company, adding even more onto your account.

          These charges can add up if you're not too careful and can keep building up. Plus, once you miss a payment, there's no chance of studio accepting any more orders.

          * What about delivery..?
          Now, this is where this catalogue lets itself down, big time, (as the 'youths' say these days).
          To start with, it cost £4.99 delivery for every order, not per item, per order. That means if you buy 20 items in one go you pay just £4.99. But if you buy 20 items separately then you would have to pay th e£4.99 for each order.
          Anyway. The delivery charge isn't the cheapest, although there are more expensive ones out there. My main gripe about this £4.99 is that with it being nearly a fiver then you'd expect the good to be delivered in no time at all... well, you'd be sadly mistaken, and very gutted if you're expecting something to drop on your doormat with in a few days, but no, not in this case, in fact, you'll be lucky if you get it delivered within a few weeks.
          Over the time I had the studio account I don't recall having anything delivered within a weeks, with most of the things coming in about 10 to 14 days from the day of order, which, for £5 delivery, is totally unacceptable indeed.
          I mean, the likes of Littlewoods, (who I have had an account with) have free delivery and can manage to get their orders out in not time at all, with some of my orders coming the next day in fact, still free delivery too, which is remarkable really, considering that Littlewoods charge extra for next day delivery yet can get some good delivered next day for free. Then there's the likes of amazon.co.uk, who again have free delivery and can get their good delivered with in days, normally, so why does it take Studio so long to get their deliveries out and still have the audacity to charge £5 for the privilege?
          In fact, I've even ordered things which have stated that they were in stock, only to wait for ages with the information in my account stating that the order is being processed, or even waiting for new stock, then to be told, weeks later, usually no longer needing the items if a Birthday or something has passed, that the item is no longer in stock and advising me to order something similar.

          In other words, even though you pay a fiver for delivery you'll be lucky if you get your goods with-in a week. So don't hold your breath, and don't expect Christmas present to arrive before New Years eve.

          * Sounds bad. Is the delivery the only bad point..?
          No. to make matter worse, after you've paid delivery charges and waited three weeks for those shoes you wanted to wear at a wedding that was two weeks ago, and the shoes are no good to you now. So you want to return them, which sounds straight forwards. But it's far from straight forwards.
          In fact, this is where Studio could possibly do a good job in alienating customers by forcing them to pay once more for the privilege for returning an item, at the customers own expense, which could be as much as the item that you want to return really.
          To return any item you have to take it to a post office, get it weighed and stamped, then cover the cost of the postage. If you're lucky you might get the paid postage credited to your account, although don't hold your breath as this doesn't happen that often.
          In other words. You not only pay a fiver for a delivery service that is no faster than a snail on ice but you also have to pay to return any unwanted items, which is more of an insult in itself.

          * My thoughts...
          For a catalogue, it has many good points, the main one being that most of the items in the catalogue are being sold at a rather low price, although, if you don't pay off your total amount in full before the interest is added then that cheap item could end up more than it would have been if you'd bough it in the shop. But if it comes to buying something without having to pay off the full amount in one go then Studio is worth thinking about getting into.

          Initially, when I first had this catalogue, I was quite happy to use it, grabbing a few good items at a nice price, paying off as much as I could each month, mostly all of the bill so that I paid little or no interest. But after a while I realised that it was more effort than it was worth.
          It got to the point that I stopped ordering things as I did not want to be waiting an eternity for it to be delivered, especially if I had hoped fro delivery before a certain date, a birthday or something. A few times I had to wait over a month for a delivery, which is terrible considering the £5 delivery charge.
          Then, to add insult to injury, returning items was even more of an annoyance, costing me more money to send something back that was faulty... although that time I did get a refund onto my account covering the cost of return postage due to the reason for return. But when I returned an item that was the wrong size I did not get my return postage credited to my account for that one, which is one of the reasons I decided to stop using Studio as I felt that the company would simply be selling the returned item on to another customer and would lose no money at all, in fact, they're make money, more money what with my postage cost when returning the wrong sized, none damaged item.

          Don't get me wrong. I'm not saying that it is a bad catalogue by all means, I'm saying that the delivery and returns needs a serious overhaul as the way that the ordering processing is done lets the system down, which puts people off buying from the firm. If I am paying a fiver for delivery then I expect to get the good delivered within a week, in fact, I'd want them delivered in a few days. But not with Studio. They take the fiver and take there time dispatching your order.
          Then, if you want to return the items, be those faulty or the wrong items, you have to pay for the return postage which, as we all know, cost an arm and a leg, and a shoulder blade these days.

          * Is it worth using..?
          This is one of those questions like how long is s piece of string? Which came first... the chicken or the egg?
          A question that has no true answer.
          What I mean by that is that if you don't mind waiting for delivery after paying for it to be sent to you, or you don't mind covering the cost of returning an unwanted item then you can find a good priced bargain in Studio catalogue, even if you do end up paying a bit of interest if you don't pay up the full amount every month, so it's well worth looking into.
          But if you mind paying a fiver for a delivery that shows up after you've given up all hope of every seeing your goods then I'd give this one a miss.

          In brief, would I recommend this catalogue..?
          After my experience of it I would have to say no. well, not until they sort out the delivery/returns fiasco that really does let them down.

          UPDATE... 13/11/13
          I don't often write an update but i felt as though it's worht mentioning the bad practice that Studio have inflicted on customers, which is a kick in the teeth for people who are already struggling with money.

          Studio have uped the monthly bills by 2%, which may not sound a lot but i know of one person that has a bill of just shy of £2000, her past bills were a manageable £70 per month(6% of her total), but with the extra 2% it is no nearly £110 per month (8% of her total), which is a hell of a jump.
          When she contacted Studio they would not answer her questions and simply told her it was to cover cost...
          This is a disgraceful way to treat customers and just goes to show how Studio don't really care about taking money from anyone that is stupid enough to shop with them.
          I did initially give studio 2 stars but now i will drop a star for this despicable way of taking money from people who are struggling in the first place.
          In fact, if I could, I'd give it no stars and advise people to steer clear of Studio as they seem to care nothing about their customers. Only wanting to take as much money from them as they can.

          ©Blissman70 2013

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            11.08.2013 13:58
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            shopping with studio is a risky business

            i have been with studio for about 4 months in that time i have made some large purchases which include a mattress and a microwave most of the time they are good BUT when things go wrong trying to get somebody from customer services to help you is a NIGHTMARE. i placed an order of about 5 items most of which were dispached seperatly and from the various manufacturures all except one of the parcels arrived on time. the parcel that didnt arrive had tracking information and it said the parcel was dispached so i contacted yodel to find out what was happening because for 2 weeks the tracking information said this parcel was awaiting collection by yodel. yodel said they were waiting for the supplier to ask them to collect this parcel and deliver it to me and if i have a problem to contact the supplier. i told this to studio customer services on 5 occasions but studio were adiment that it was dispached from them. i asked them to contact yodel so they could tell them that they had not collected it from the supplier. but they turned round and said it was possible that the parcel could have been sent under a different tracking number UTTER RUBBISH!! they are now saying they are sending me a lost parcel form to fill in so they can investigate! THE PARCEL WAS NOT LOST IT WAS NOT DISPACHED!! i feel they do not listen to me i also have another parcel that when i ordered it said that it was in stock but they turned round and said they were waiting for stock from the supplier b.t.w this item is still saying it is in stock on the website but on my order it still says they are awaiting stock from the supplier. i have had to pay numourous delivery chagers because many of the items i oredered came from different supplers and i always pay for the items i order in full and on time i think it is a disgusting way to treat customers. and they have now lost a very reliable cutomer as i will not shop with them again following this experience.

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              26.03.2013 17:14
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              The home of great value online shopping

              The home of great value online shopping - from great gifts and toys, to branded fashion and on-trend homewares. The focus is on great value - shop with Studio today and you can choose from a huge range of products, including personalised gifts, toys, top brand fashion and homewares, over 5,000 of which are offered at half price or less.

              When you shop online with Studio, there's no need to pay upfront - you can choose to spread the cost of your purchases with a flexible payment account. Send no money with your order, simply wait for your statement to arrive and then you can either pay in full or spread the cost. As long as you pay the minimum amount shown on your statement, you can take as long as you like to pay.

              To apply for a Studio account, place your first order online or request a catalogue.

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                17.10.2012 17:52

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                The products are ok. The customer service is terrible, don't bother to phone them unless you want to spend a long time and a fortune. Beware returns.... they may not get credited and if you pay late or do not pay for goods returned..>?? then their charges will make your blood boil. They have a system designed to rip you off and their practices are tantamount to highway robbery. Cowboys.

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                03.10.2012 17:22
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                studio

                **INTRODUCTION**

                I have been shopping in this catalogue or years on and off, normally when it comes to someone's birthday or Christmas presents. I have bought the odd item when I have wanted something, and have not been disappointed in the value of the items. Although I do have to say there are good and bad points to this catalogue, but that will be covered within the review. I am writing this review based on the online catalogue not the paper one you get through the door, as I do find it easier and simpler doing it online.

                **ABOUT THE CATALOGUE**

                This is an online catalogue although you can get a paper catalogue if you wish by phoning the number on the website. To view the catalogue online you will need to go to www.24studio.co.uk, if you don't have an account with them you will need to do so before any ordering can take place. The catalogue is nicely set out giving you a search bar if your looking for something specific or if not your can browse the whole catalogue using the categories which are found near the top of the page.

                Clicking on one of the main categories will automatically open up another menu down the left hand side giving you the products that you wish to view within that category, it is easy to view the pages, there is an arrow on each page clicking that will instantly turn the page, showing more products. To view the selected product just click and it will open full page giving you're the relevant information about the product and the choice to add the size, colour etc before placing it in your basket.

                At the top of the screen you will notice your account, quick shop, and about the catalogue, clicking on each of these will open a new screen, your account will be personal to you about your account, quick shop is when your looking for something specific and requires you to type in a item reference code, and about the catalogue just briefly gives you an introduction to the catalogue. You will also notice your basket is also at the top of the page, obviously clicking this will open up your basket to see what you have added.

                **PRODUCTS**

                You will find so many products here, you can such categories as: Christmas, men, women, kids, home wear, garden and outdoors, electrical, toys and games, gifts, entertainment and sports and leisure. These are all the main categories, clicking on each of these will open up a menu to where you can browse the products. You will also notice underneath these categories there are some more which consists of: shop by catalogue, school and college essentials, under £10, offers of the month, online exclusives, character shop, health and beauty, clearance and adult xtra. The shop by catalogue means you can shop not only from the catalogue recently out, but from the past ones, which is a great idea. The offers of the month and the under £10 should really be looked at as you can buy some great items in there at very good prices.

                I don't feel as though I need to list everything that is in this catalogue but looking at the categories should give people the idea of what they can find in the catalogue. The prices are average, some being expensive, some being cheap, but all items regardless of price is value for money, well in my experience. You also have the option on some items to personalise an item, which is done for no extra cost, which is excellent for children's toys, as I am thinking of getting my little boy some pencils and a chair with his name one for Christmas. If you do want to personalised your item it will open up a box for you to type what ever message or name you want to put on your item.

                **EASE OF USE**

                The catalogue is simple and rally easy to use, and get around. Everything is on the first page and is clearly marked so there is no frustration to be lost within trying to find what you are looking for. As I have mentioned all products are categorised for easiness just a click of the mouse enables you to find what you're looking for. You basket is at the top right hand corner, along side your account, and at the bottom of the page you can find more information like how to get in touch with the customer services if you should need it.

                **ORDERING, STOCK & DELIVERY**

                To order anything from the catalogue you will need an active account set up, if not then you will need to do so before ordering. To order anything all you have to do is checkout, and put in the required information simple as that, but always check your basket to make sure you have got everything you want to order in there and make any changes now before the order has gone through. Most times if an item is out of stock or limited stock it will tell you, so then you can cancel or remove it from your basket, not in all cases this tends to happen though.

                Stock can be a nightmare, I ordered something in the beginning of august, got a email saying they are awaiting stock, so I thought ok fair enough, then when the date was here for the stock to be available they sent us another email saying they are still awaiting stock, now its October and we are still awaiting stock to turn up, so the stock can be a pain.

                Delivery is free in the UK so that is a good thing, so you can order as much or as little as you like and it wont cost you a penny. You will normally get a confirmation of your order and the estimated day for delivery which is normally 7 - 10 days, although I have had my items before then.

                **ORDER CONFIRMATION**

                You will always get an email telling you about the stock, order and the estimated date of delivery, you will get told if an item is awaiting stock and how long it will be, same goes for the delivery you will also get a tracking order number which when clicking on it, it will take you to the relevant site so you can see what is happening and where your parcel is. Always check the items and price and if you have any queries then make sure you give them a ring or contact them via email.

                **FINAL THOUGHTS**

                It is a great catalogue, especially for the personalisation of items, like I have mentioned some of the items are expensive and some are cheap, depends what you are shopping for. All the items I have bought from here have been great value for money and never had a problem with them, so never had to ring up to speak to someone, or send anything back. It is a shame about the stock though as this does disappoint me, although I have never had this problem in the past when ordering anything.

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                  06.09.2012 21:41

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                  Will never use again

                  Ordered some items then they tried to charge me over 2 times the order acknowledgement so rang customer care line what a joke that was, they told me they had cancelled the order and the items had not been dispatched. 48 hours later goods still on my account so rang again to check they would not be sent to me and they insisted that they were cancelled and I would not receive them then it beggers belief 3 hours later I get a dispatch notice. Rang again and told the items have not left yet and they had not been cancelled when I first rang (I had also sent an email to cancel them as well). Now waiting for a manager to get back to me don't fancy my chances of that as they seem to be professional liars. Please don't use this company use someone honest with good customer service and get rid of these rip off companies. Contacting trading standards tomorrow.

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                  04.10.2010 13:31

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                  I bought 3 slumberdown goose duvets from Grand-daughters Brownies. When they arrived 2 were not slumberdown. Labels had been cut out and just in clear plastic bag. 3rd had press studs on it and was part of an all seasons pair which press stud together and it was not the 13.5 tog I ordered. I sent them back and was disgusted that they could try and palm the brownies customers off with items which were clearly not as described. That is actually illegal.

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                  28.07.2010 13:41

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                  The things that i have brought from studio have been ok so far. I use them for christmas presents mostly. The delivery times are shockingly bad. Once you've ordered it takes them around 4 days to process your order then another 4 to actually dispatch your order and then another 4 for it to be delivered. And thats if the things you want are in stock. I've lost count of the amount of times i have ordered to then be told its out of stock and i have to wait for them to be restocked which takes ages. I've waited months for things to come back into stock in the past. Why they cant just tell you if something is out of stock BEFORE you order is beyond me. If you can live with all that they are ok for hard up families like mine.

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                  01.06.2010 18:41

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                  A company that should be tried by all expecially around the festive season.

                  A shopping company with products available to purchase on line, via catalogue sent to your home address and over the telephone (0844 number).
                  Products range from Christmas cards, lights trees, clothing, kitchen & home ware to garden furniture, personalised gifts and jewellery.

                  Products can be vary reasonably priced and sales leaflet with upto 75% off will often be sent to your home address. Nearer Christmas time they usually send out a make an order now and get a free (usually tin of roses) or place an order now and get *something* half price.

                  I usually use this company nearer Christmas as they do excellent gifts for children and adults and a lot of them can be personalised. They also do an excellent range of gift wrap in all sorts of sizes along with cards than can be made with the senders name on the front of the card or on the inside.

                  Worth a look even if only online.

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                  05.11.2009 13:07
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                  Wouldnt go there again

                  I first discovered studio around 3 years ago, we were broke, our little boy was around 4 months old and christmas was coming up so when i saw the studio catalogue i couldnt believe our luck the prices were so cheap. I wouldnt say they looked fantastic quality but they didnt look bad quality either and let me repeat the prices were so cheap. So i went through marking everything i liked for my little boy and then working the figures out until i had got him as much as i could for what little money we had (studio offers credit yet the interest is quite high and im not big on borrowing what we cant afford)

                  I sent the order off over the moon as i never expected to be able to get my little boy the amount of things i had which included toys, babys first christmas stocking and a few decorations to make it special for him, i felt like a weight had been lifted and my babies first christmas wouldnt be so bad after all.

                  Studio offer an order tracking service so whenever i was at my mums i went online looking how the order was going, this was extremley easy to do from what i remember you just put a number in that they give you and it tells you the status of your parcel, but one day i looked on there and the status said the package had been delievered and signed for, yet we hadnt recieved anything. I no this sounds silly but that was all our christmas money gone i felt sick and silly for trusting this company, so i gave them a ring and the customer service was awful i was working my way up higher and higher and was made to feel like a liar, i finally spoke to the manager who said it had been signed for and he would send me a copy of the letter and a form to fill in to declare i hadnt recieved the parcels, stil no apology!

                  Around a week later and a week closer to christmas (by this point we were at the beginning of december) i recieved the form to fill in with i did immediatly and the copy of the signed for delivery form which i replyed was not my signature of any 1 that could have possibly been at my house to sign for them and sent them both back ................ and guess what, they never received that letter and i had to wait for them to post another one out to send again, as you can imagine we are now around 2 weeks away from christmas. So as soon as i had received the letter again i filled them in again but this time i sent it recorded because i got the feeling i was being messed around and this time they did receive it and i soon received a phone call to confirm they were resending my things except around a third of the things i had origionally ordered were now out of stock so i wouldnt get those (no apology again) which was gutting but at least i was getting some of the bits.

                  I finally received my parcels less than a week from christmas, so we put the decorations up and got my little ones things wrapped up and yes we still enjoyed christmas but i felt that studio was so close to ruining our christmas that i wouldnt order anything from them again its just not worth it and i would advise you to take care if ordering from them.

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                    18.10.2009 13:19
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                    a great place to shop without going out in the cold

                    Experience the best in home shopping with Studio. Shop for personalised gifts of all kinds plus the best in homewares, audio visual, clothing & much more with hundreds of bargains to buy. I have brought from here for many years always deliverering high quality goods at very low prices.

                    I find that the personalised items to be of a very high standard and brilliant for my kids especially the pencil sets at only 2.39 with your child's name on also i have purchased a swimming bag and towel for only 5.00.

                    I do think the furniture is a bit expensive and there may be a delay in some products as they come from the manufacturer (im still waiting for some Bunk beds grrrrr!) But this delay is only with the larger items everything else is delivered within7-10 days.

                    You are sent monthly statements and you only have to pay the minimum amount shown, The statements are very clear and easy to follow and payable at Barlcays bank, Post office or on line.

                    There is a set delivery charge of 4.99 but you can order as much as you like for this , some of the larger items charge more so do check before you order larger items as the bunk beds i ordered cost 30.00 delivery charge!!!

                    There are many sections online including a clearance section, homewares, toys and games,
                    fashion, and electricals, also an adults naughty section lol you must be 18 to enter that part.

                    I have only ever had to send one item back because it did not fit. Items are well packed so they do not get damaged.

                    Studio is mainly aimed at christmas but there are some offers throughout the year including garden items, pools , and bikes and scooters.

                    I would recommend this site to everyone Mainly at Christmas it is very good but remember to check delivery costs on the larger items :)

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                      30.03.2009 01:27

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                      well i though i would update on the pegasus bunkbed saga. Got an email two weeks ago saying bunkbeds would be with me on the 15th may but have not. Tried cancelling order but looks like they going to drag it out ONCE AGAIN 24 STUDIO DONT WASTE YOUR BREATH WITH THEM

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