Tesco Direct

Order number 15971483
I ordered a bed and bedside table and mattress on Tuesday 13th October all to be delivered within 7 days and email confirmation order was confirmed.
Mattress delivered by Tesco no problem- bed and table still showing at warehouse to dispatch soon- now I go back to web site and both out of stock!! 2 emails sent to Tesco with 2 replies promising they will be in touch with me soon-they make huge profits and I'm not surprised they have over £200.00 of my money and now won't communicate with me! I have a mattress for my 2 year old Grandson to sleep on but no bed!!!!They do not deserve our custom if they are not prepared to be honest and to communicate with customers- Tesco please note my order number is at the top of this page if any one there cares?????????????

I order my groceries online from Tesco so found out about Tesco Direct through that and always check it when I want to buy something. I find the prices are very reasonable and often are the cheapest around. I have ordered a few things from there and they have always been delivered quickly and as described and I have not had any problems. I use a number of Tescos different services and find them all to have fantastic customer service and Tesco Direct is no exception. One of the main things holding me back from shopping with Tesco Direct more is that they seem to have a very limited range compared with places like Argos and Amazon. They do have a ...  Read the complete review

I purchase a toshiba laptop from Tesco Direct, waited for it on the agreed delivery day but it never showed up. I chased Tesco to find that it was out of stock and they gave me a refund.

I should have learnt my lesson

I ordered a second laptop from them. This one arrive in time but was faulty, not a problem I thought, how wrong was I? After initially being told that the item could be returned to store, I waited at the relevant desk in my local store for 40 minutes before being advised that it had to be returned via the supplier. Eventually this was arranged. So I waited in all day for the collection which never happened. When I spoke to customer services they stated this was the suppliers fault and they would contact me again within 48hrs.

Dreadful do not use

I ordered a new ipod nano with tesco direct last sunday, and was given a delivery to northern ireland of wednesday, by 7pm. Monday afternoon and an email stating the ipod had been despatched. I checked with my bank on tuesday and the funds had been taken from my bank account. 7pm came and went on wednesday but no delivery. I expected the ipod to arrive on thursday, waited in until 7pm, and nothing! I rang customer services, got an apology, but was told that the ipod was with the delivery company and would be delivered on friday. Friday 530pm,no ipod. I ring customer services again, get another apology and get put on hold! After a period of hold, ...  Read the complete review

I ordered 3 items from Tesco Direct; one was broken, and two didnt match the description or image. One of these was a PC Monitor that was advertised at 22", and even on the box it stated 21/5"! It may seem a bit picky to some but basically you lose about 22" of screen so I tried to retrun the item. Note the word tried! I waitied in from 7am to 5pm, and today advised I cant wait in any more than until 11am. Thats a total of 14 hours, but Tesco still cant provide any idea of a pick up, and wont take my mobile so I can ensure I am in. So NEVER AGAIN, will I buy anything from Tesco's- Tesco Direct, Insurance, groceries ...  Read the complete review