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Tesco Direct . They have a bad costumer service, they are thieves.
Author Name: Noreaga
Disadvantages: Bad Delivery services, Bad Costumer Service , Bad Managemet.
Hi to all ,
Please forgive my english . I hope to catch the idea.
I bought a bike on 21.03.2012 from Tesco Direct ( I place the order online ) and they told me it will be delivered in 5 days , ... I receive the package on 05.04.2012.
After I assembled the bike i was checking the wheels to see if they are straight. The pedaling wheel ( the one from the back) was damage.
The next day I send an e-mail to Tesco Direct regarding my problem with the bike, and I ask to be replaced with the same model but a good one. After two or three days they give me a call to let me know that in the next days the delivery company it will come to pick up the package. In that moment I told them that I want to know ( call me ) with an hour before the delivery company it will be at my address ,because they never give me a precise date or hour when they will come to pick up the package . They never came back .
I send them a email again, showing that the delivery company haven't come to pick up package . In the next days they call me again telling me that the delivery company was at my house to pick up the package but nobody was at home.
This problem was repeatedly 4 times , and I have witnesses who are telling me nobody was coming at my address to pick up the package.
I forgot to tell you that at the second time when they told me that the delivery company was at may house, but it is my fault that i was't at home. I told them the agreement was to give me a ring with one hour before to be at my house. In that moment I ask them to give me my money back because I'm not satisfied with the way they are sorting the problem.
They told me that I will have my money back when they will recover the package.
The same story , they was telling me that the delivery company was at my home to pick up the package and I wasn't at home.
This story ends on 24.04.2012 when they send me a email ( that is very strange because I ask them all the time to send me the answer of my email in the same way , but they never accepted , until they send this email) saying that they can't change the product or to refund the money because I was't at home when the delivery came.
In the same day (24.04.2012) I went to Gallins Reach Tesco Direct store and I told them the story ( story of my "life" about this package ) , they call the head office to ask what can the do in this matter. The head office gives them the green line to accept my package on store , in this way the delivery company to picked up when they can. They (Gallions Reach Tesco Direct store) told me from the beginning that they will accept the package but they can't refund my money , it will be done by the head office ,because I payed online , fair enough.
On 25.04.2012 I went with the package to the store. They put the package in a room where was ather packages and they told me that it. I ask for a proof , from where everyone can see that I left the package in theirs responsibility . They told me is not Tesco Direct job to give me proof , I was suppose to wait for Delivery Company to pick up the package , only them can give me a proof ( what a idiots ).
So , what I understand from theirs attitude is that they never wanted to take back this package and they wanted me to accept the product with the low quality of it.
I will be honest with you and I will tell you that I left the package there without taking any proof, because they never wanted to give me one.
I am so disappointed what happen with me and I am sure a score a loss of £ 200 , time lost , nerves damage and a bad memory .
Summary: Do not BUY from TESCO DIRECT