Newest Review: ... to some of the other items too. Actually, this was no biggy, as the detailed description underneath was correct detailing all I needed to ... more
Tesco Direct & Store Collection - Useless Service!!
Author Name: Neil Hughes
Advantages: Used Clubcard Voucher Exchange
Disadvantages: Useless service with inaccurate information sent via email. No liason between Tesco Direct & Store
Order Reference: 4YCNJHDK
I ordered 6 items of Lego Friends and recieved an email telling me the goods would be available for collection from the nominated store after 4pm on Saturday 03 November 2012. A special journey was made on the Sunday only to be told that the goods had not arrived. On Monday another special journey was made (it was easier to drive than to get thro' to the direct desk within the store) and after a half-hour queue (only one on the desk dealing with not only collections but with the clubcard voucher exchange) only three of the items were available. The direct desk could not give any information regarding the missing three parcels and so I called them after driving back home. They informed me that all six parcels had been delivered to the store just after 7 O'Clock that morning and gave me the name of the person who signed for them - So much for their email telling me that the goods would be available after 4pm on the Saturday. Eventually, and after another wasted journey (again unable to speak to the direct desk within the store) I finally collected the last three parcels on Tuesday morning. Both Tesco Direct and the direct desk at the store we useless. I have no intention of ever using again!!
Summary: Pathetic excuse for good business practise from such a large company. Not a patch on Amazon!!!