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Tesco Optician - Stockton on Tees
Member Name: hexpansion
Advantages: Price, parking, ease of location, ease of service
Disadvantages: No instant glasses - they come a few days later.
Have been a regular at Tesco opticians for a couple of years now both with my daughter and my mum in law. With the exception of 1 visit, where my daughter had a very obnoxious optician we have had great service. We have always found the eye test to be thorough and accurate and the price, delivery and fitting service second to none. The team leader we always deal with is courteous, efficient and knowledgable and obviously goes the extra mile to ensure customer service is number 1 - additionally the other ladies always seem to be helpful and focused on doing a good job. We will refuse to have anything to do with 'that' particular optician who nearly undid all of the great work the rest of the staff had done, but we decided that he shouldn't ruin a good thing. We haven't seen him since so don't even know if he is still around. It is local, longer hours, better price, faster service, and you can get on with your shopping too so has a lot going for it. Criticisms - it is quite small in terms of floor space so does not compare to the large floor space shops of other firms, but I feel it is a trade off we are prepared to take with so many other advantages
Summary: Fantastic service and price, staff friendly and effiicient, but look out attitude from a certain opt