Newest Review: ... so I wasn't too worried about doing any damage to my eyes. It was actually last week when I noticed a new scratch on my right lens t... more
I can see clearly now
Member Name: stickyangel
Date: 16/04/13, updated on 16/04/13 (160 review reads)
Advantages: Friendly, helpful staff, felt completely at ease, good range of frames, great service, good deals
Disadvantages: Only minor niggles
I've avoided going to the opticians for a lot of years after more than one horrible experience at Specsavers, but I decided this year that it was finally time to go back to the opticians and get a proper prescription (I'd been buying contact lense online for years and just changing the prescription myself when I felt my vision getting a bit blurry. Yes I know how bad that is!). I decided on Tesco Opticians because they offer free sight tests and I don't know of any other opticians that do this other than as a special offer sometimes.
I booked my sight test online, which was very easy to do. After inputting my details I had to input the store I wanted to have my sight test at and then choose a time to have the test. To be honest I was a little disappointed that there were no appointments available when I wanted, and I ended up having to take time out of work to have my test, which is not ideal, but hey ho such is life. After I'd chosen my appointment time and booked online I received confirmation by both email and text message. I also received a reminder via text message the day before my appointment.
They advise you to get to your appointment 5-10 minutes early for pre-test checks, so I got to the store about 20 minutes early and wandered around until 10 minutes before my appointment. When I went to the opticians there didn't seem to be any staff around so I hovered around the appointment desk for a while and after about 5 minutes someone appeared from one of the rooms in the back. She was very friendly and welcoming and after checking my details she took me into the room she'd come from for the pre-test checks, which included testing the strength of my current glasses and using a couple of machines to test different aspects of my eyes. The actual checks only took about 2 minutes in total, but she spent ages logging on to 2 different computers before she could start each check. After the checks were complete she took me out to the waiting area and asked me to have a seat until the optician came to get me.
I was only waiting about a minute before the optician called me into her examination room. She too was very friendly and welcoming, and I felt at ease with her, which is something I'd never felt in Specsavers. Before beginning the eye test the optician asked me about my current prescription, how long it was since I'd had an eye test etc, and to be honest I'd been expecting a lecture when I said it was about 10 years since my last test and the prescription I was wearing was a good few years old, but she was lovely and never spoke down to me at all.
The optician talked me through everything as she was performing the test, and was always keen to make sure I was comfortable, which again is completely different to my experiences of Specsavers. After the eye test she took the time to talk me through the process for getting contact lenses from them but as I already wear lenses (even though I've never had them officially prescribed) she gave me an 'unofficial' prescription for my lenses for if I wanted to continue to buy them online. She also gave me a pair of lenses in the prescription she'd given me to try out for the day, which I thought was great.
After the test she took me back out to the appointments desk where she gave me a copy of my prescription and then left me to pick out some glasses, saying just to give any of the staff a shout if I needed anything. Although the opticians area was quite small they stock quite a good range of frames, from basic, cheaper styles to expensive designer options. I decided to take advantage of their BOGOF offer on frames over £65, and it didn't take me long to choose 2 pairs of designer frames. Once I'd chosen my frames I just took them to another staff member who was sat at a desk trying to look busy and she quickly sorted them out for me, measuring my pupillary distance to be sure the glasses would be right for me. She did advise me I might want to choose a different frame as one of the ones I'd chosen may not look so great with the thickness of lenses for my strong prescription (after suggesting I pay 'up to £90' to have the lenses thinned), but I chose against it as I only ever wear my glasses at home anyway so I'm not really that fussed on how they look. She then took me back to the appointments desk to pay and advised me that my glasses should be ready to collect in 6 days, but I'd receive a phone call as soon as they got them in anyway.
I received a phone call 4 days later to say my glasses were ready, which surprised me as the lady who dealt with my purchase had said a prescription as strong as mine often takes longer than the quoted time frame. I also received a text message the next day to say they were ready.
When I went to pick up my glasses there were a couple of staff members stood by the appointments desk so I just told them I needed to pick up my glasses and one of them ushered me to a desk where she asked my name and then shouted out some numbers to the other, who went and picked up my 2 pairs of glasses from their pigeon holes. She then in turn took each pair of glasses from it's cased and asked me to try them on, asking me specifics like how they fit behind the ears and on the bridge of the nose, and how my vision was. She seemed keen to make sure they were right fro me first time so that I didn't have to come back and get them adjusted, but she did say that I could pop in any time to have them adjusted if after wearing them for a while I felt the fit wasn't quite right. And that was it, I left with 2 lovely new pairs of glasses.
Overall I couldn't be more impressed with the service I received at Tesco Opticians. Everything was in such stark contrast to my experiences at Specsavers; the staff are friendly and helpful and I felt completely at ease throughout the whole process. They offer a good range of frames and of course the free eye exam and 2 for 1 deals make it well worth choosing them over others, as well as the fact that you can earn club card points on your purchases. The few minor niggles like no-one being around when I first turned up can easily be forgiven when they give such an all round great service, and I think I'm going to finally book myself in for a contact lens consultation after years of avoiding it. I'd definitely recommend Tesco Opticians to anyone.
Summary: An excellent service from Tesco Opticians, I'll definitely be going back