The Cotswold Company Reviews
Description:Riverside, Bourton-on-the-Water, Glos GL54 2DP. It also offers mail-order purchases.
Newest Review: ... at this, the day before delivery I was told item was not available and they would not know when delivery was expected, however after checking the website and saw in was in stock and 5+ was available I rang them to see if I could order this item - it was available and I could have it the next day if I paid express delivery - surprise surprise, the website says "free delivery" yet it ... more
Customer The Cotswold Company Reviews (32)
by Miss Breen - written on 28/02/14
Ordered a TV cabinet on the 1st February - website said available in 1 week, on the 9th they rang and said I could have it the next day if I paid express delivery or wait for free delivery which would be 17 days later (27 Feb). I Picked the free delivery as I was a bit surprised at this, the day before delivery I was told item was not available and they would not know when delivery was expected, however after checking the website and saw in was in stock and 5+ was available I rang them to see if I could order this item - it was available and I could have it the next day if I paid express delivery - surprise surprise, the website says "free delivery" yet it ... Read the complete review
by Customer - written on 21/04/12
Very shoddy quality. Despite saying the item is finished in cream paint, it is in fact completely unfinished 'raw' wood inside. This includes inside the doors and the sides of the drawers. Even the top of the front of the drawers is only half painted as are the edges and the tops of the doors. This should be made clear in the product description and photographs in the catalogue. In addition, whilst the product may be made of solid pine, it is of a similar quality to a packing case. My item arrived damaged. Some of the damage probably occurred in transit but the splits to the sides of the drawers must have been there before ... Read the complete review
by Dissapointed - written on 13/04/11
I ordered a tv unit from The Costwold Company in their January Sale and was told I would have to wait 12 weeks for delivery. I was suprised as I thought sale items were surplus stock but in this case obviously not. I decided to continue with the purchase and I paid £369.95 on 10th January but I am still waiting for delivery 15 weeks later. Each time I chase the order I am told it is due any day and when I called last week was told it had to be inspected by quality control before being delivered. I am begining to wonder if I will ever see this item. I won't be buying anything else from this company. I am also concered that this company no longer has any High Street shops and the only way to buy is online.
by Anthony Clarey - written on 13/10/10, updated on 23/10/10
Perhaps they are genuinely concerned about customer relations. The day after my review I had a telephone call and email apologising and asking if they could do anything to make up for the inconvenience. They did not realise that there were 57 screws need to assemble this item, assuring me that most of their furniture can be assembled in minutes. Their initial offer was a discount on my next order! Hmmm, let me think about that one...... I declined and they offered a refund on the delivery charge plus £10 for the inconvenience and 15% off my next order. Can't complain about that. Was I harsh in my first review? I don't think so. the review was factual and still ... Read the complete review
by - written on 28/02/10 (Very useful, 112 readings)
I have to say I disagree with the negative reviews I have read on The Cotswold Company, and thankfully my own experience of ordering through them was very positive in comparison. The company specialises in quality furniture in natural materials, such as wood, rattan, leather etc, and offers free delivery over £500 and free returns. I ordered a wooden, wall mounted CD rack, which takes pride of place in our living room due to its simplistic, yet unusual design. It came within a few days, was well packaged and easy to assemble. Despite being self assembly, the quality is exceptional and it is admired by visitors to our home. This ... Read the complete review