cotswold company, quality? you must be joking! (The Cotswold Company)

Member Name: Moggyman

Product:	The Cotswold Company
Date:	25/03/09 (127 review reads)
Rating:

Advantages: made my amateur welding look professional!

Disadvantages: everything else

My wife ordered a cast iron day bed for our spare room from these useless and totally incompetent P**ts.
i can't complain about the delivery company who where on time and very courteous, however on unpacking and attempting to put the bed together i discovered holes that didn't quite line up, hmm supposed to be hand made so i'll find an easy way around this i thought and sure enough with a little fettling with a file hey presto it went together!
now just the finials to screw on, three went on perfect the fourth went on and as i screwed it down i heard a scraping noise and discovered some unfinished welding had taken the powder coating off the finials base.
i called the customer service number and eventually got through, now being a far too reasonable sort of chap i agreed that if they sent me some replacement paint i would fettle the weld and just touch up the area affected which would be almost invisible anyway.
eighteen months and several ignored e-mails letters and phone calls later we have never recieved any paint and being an ex vehicle painter i have now mixed and colour matched my own.

my advice to anyone thinking of buying from this company is DON'T
they clearly don't care about customer service and if i'm honest about the quality of their products, the welding looks more like the product of a pigeons backside !

Summary: avoid at all costs!