The Cotswold Company Reviews

My wife ordered a cast iron day bed for our spare room from these useless and totally incompetent P**ts. i can't complain about the delivery company who where on time and very courteous, however on unpacking and attempting to put the bed together i discovered holes that didn't quite line up, hmm supposed to be hand made so i'll find an easy ...  Read the complete review

I have always liked the furniture from Cotswold Company and in the last few months have made 2 orders with them. The first time I ordered 2 items of furniture and was told they would arrive within a matter of days (I believe my delivery was scheduled to take place 5 working days later) It was mid november and I was hoping to have them in plenty of ...  Read the complete review

In the interest of balance and fairness I am writing about my recent good experience of the Cotswold Company. This is due to the fact that, looking at the other reviews on the dooyoo site, there seem to have been a lot of people who have experienced bad customer service. I have to say that my experience of buying an item in early 2009 was very ...  Read the complete review

Cotswold Company are shameless. The thing that bothered me most is that they don't tell you on their website that they can't actually tell you _which day_ is your furniture to be delivered! All they know is that it will be delivered between 3-10 days! So you wait 7 days at home from 9-6pm if you don't want to miss the delivery!

I bought two large rugs of the same kind (just different size) and they got delivered in two separate parcels - customer services could not tell me which day parcels would be delivered - I guess they expected me to be at home 7 days from 9am-6pm waiting for their delivery!

Will not purchase anything from them anymore.

Wouldnt bother again. Order conservatory furniture in the sale and it didnt turn up but I was charged! I was then charged again another £1500 when it was dispatched and took me a month to get my money back. Had to threaten them with Trading Standards! Awful.

The worst company with the worst customer service.

We had bought a set of garden furniture. One of the pieces borke and when we contacted them they put the blame back on us saying that we broke it on purpose and were rude to talk to as well.
Well, why will some spend money and then break it by ownself?
The worst customer service ever received. Neither did we get any refund nor did they exchange it.I would not reccomend THE COTSWOLD COMPANY to anyone. They do not care for their customer but only want to sell their cheap products and make a living. They don't care for customers hard earned money.

THE WORST WORST COMPANY TO BUY STUFF FROM.
They just have a big name, rest all is a big FAKE.

They sent me a catalogue with a promotional leaflet on sale items. The item I wanted was half price, yet on the website, even with the promotional code, the price was much higher. We emailed them to find out why - but just got several emails telling us the item was now out of stock - not why they couldn't honour the price in the leaflet. I'm now writing to their Customer Services Director.

I can only assume that the owners of Cotswold Co pay peanuts, because it is staffed by monkeys from top to bottom. It would have been quicker for me to train to become a tradesman, open my own plantation, and build my own bed than to get these retards to return a phone call or email. I would sooner stick hot needles in my eyes than deal with them ...  Read the complete review

Further to my review of 16.8.07. Having waited in all day for furniture that never arrived, I cancelled the order as the date formed part of the contract. They then tried to generate a new order by email, which I declined. I have written to their HQ and they invited me to phone to discuss compensation for the time wasted. I suggest everyone does the same. Surprised Which has said nothing about them....

Along with the frighteningly numerous complaints about this simply shocking company I must add my own. A table and 6 chairs order at the end of March - first delivery was damaged. 2nd delivery was damaged and both consignments (that's 12 very large cardboard boxes) sat in my dining room for 3 weeks before they came to pick it up. A further month ...  Read the complete review

Having just read the existing reviews about this company I feel like crying! All of the previous reviews could have been written by me. (apart from the one lonely positive one) - Deliveries are poor - missing and damaged items - Quality of furniture does not match the prices they charge - But the one thing that really appals me ...  Read the complete review

NEVER SHOP WITH THE COTSWOLD COMPANY!!! I have experienced horrendous service levels from The Cotswold Company and would NEVER recommend them to anyone, or indeed use them myself again. On 1st December I ordered two drawer units, two bedside cabinets (both on a 14 day delivery date) and a storage box (in stock). I have now ...  Read the complete review

Headline : NEVER DEAL WITH THIS COMPANY. THEY ARE THE MOST DREADFUL COMPANY I HAVE EVER DEALT WITH IN MY WHOLE LIFE. I order my bed in early Nov in anticipation of my new house exchanging in mid Dec. At this point the bed was in stock, and the two bedside tables were due in on the 4th Dec. The week before I required them... ...  Read the complete review

Definitely stay away from these guys. We ordered a sideboard, took 3 different days off work waiting for the delivery. Nothing. After 12 phone calls managed to speak to Andrew Shapin the Managing Director (their Customer Service Director was recently sacked according to a member of staff!) who explained they had changed their delivery company in a ...  Read the complete review

What a catalogue of errors. My delivery went to the wrong address, when my wife rang to find out where it was she was told they would ring back, but never did. She eventually called the delivery company herself and arranged delivery the following week. The cabinet was beautiful, but smashed on one side. The driver couldn't come back without the ...  Read the complete review

My experience: Bedside cabinets showing as in stock on their website on 19th November. Not in stock as stated. Arrive in stock on 29th November. They can't deliver until 18th December. I take the day off to await delivery. No delivery arrives. Delivery company phones at 9.40pm to tell me that they will deliver on ...  Read the complete review

Complete Shite.

Do not go anywhere near this useless bunch of Tossers who will take your money, fail to deliver your goods and then find any excuse not to refund you. They are without question the worst company I have ever dealt with, staffed by illiterate twats who care nothing for customer service.

Avoid like the plague!

i have been very dissapointed in the cotswold company, after receiving a coffee table off them which had marks on awaited a pick-up and re delivery, they arrived late and i had to send the replacement back as it was worse than the one i already had, another one to be delivered last friday 24th november what happes it didn't turn up what can i say, ...  Read the complete review

I have been amazed by the slick delivery service offered by The Cotswold Company. I bought a Farmhouse Merchants chest, a bit of a considered purchase, but looks wonderful in the kitchen and everyone admires it. I ordered my items on line and it prompted me as to when I wanted it delivered. I got a text on the day of delivery to confirm and the ...  Read the complete review

The Cotswold Company appear to sell beautiful furniture. I bought a lovely 'bedroom' chair which I was really pleased with, and pouring through their catalogue I fell in love with their Milton Ash bedroom range. When I received an email offering a 15% discount an interest free finance I placed an order right away. This was in April ...  Read the complete review