I have been a Tkmaxx fan and customer for a long time. I have to admit that a few years back the quality of the products were much better, the prices were lower, there were more choices of items, and the staff friendlier. BUT, Tkmaxx is still a shop i love to go to, because I love their handbags, the sunglasses, the scarve, the toiletries, the homewares, the children shoes and children clothing. the price tag is still affordable. So there are still a lot of reason for me to go to Tkmaxx. I love buying my little girl's shoes from there because the price is good, the quality is good and there is good variety.
overall, i will definitely recommend Tkmaxx to anyone, it's still worthy
I live near Newcastle Upon Tyne and our city's TK Maxx has just had an amazing makeover. I recently started shopping there again after not going in for years and now I feel I will be a regular customer in the future. The company sell clothes for ladies, girls, men and boys. They also sell shoes and accessories, items for the home, food items, beauty and body care and home-ware items.
It's actually astonishing what they actually have in store especially if you consider them as a clothing only retailer. Last time I went in I was shocked to find some Argan Oil Hair Conditioner...for pet dogs! The store offers designer name items for reduced prices although there is no standard amount for the reduction on each item. So some things you can get for a bargain price while others you get for just a few pounds less than you might pay normally. In any case the quality of the items is top notch.
The rails of clothing in TK Maxx are quite exciting to look through as each item on the rail is individual and made by a different brand. You can really delve through to find some amazing designs that often look like items fresh from the catwalk! Although the store arrange items by size and by specific garment (such as jeans or sports clothing) the sizing can vary due to all the different brands having their own standards. Therefore I'd advise trying everything on before purchasing.
I really like the in-store atmosphere at TK Maxx as it seems relaxed and there is also lots of room to have a good look around. This is something that's essential in this store as you really need to have a good look through the items if you are to find that perfect gem! A lot of the brands they stock I've never heard of but they are quite obviously of a high quality but they also stock many famous big brand names too. In the home-ware department the quality of the items is impressive and the items I've seen so far have been very individual and nothing sold there looks like anything else I've seen in other stores.
What my local TK Maxx lacks is a dedicated plus size section although they do the odd item for larger ladies there is no one section or large collection of items. This is the only thing I feel they ought to think about providing.
I will definitely return to shop here in the future and would recommend to women and men who enjoy shopping for pieces that are designer, unique and affordable.
TK Maxx is a store offering products from top designers and famous brands and labels typically at a highly reduced rate. They have numerous stores nationwide and the stores are typically fairly large with a good range of products. They offer products in a number of departments including clothing, shoes, home, cooking and beauty. I tend to find that the selection and choice is much greater for some departments than others as would be expected. The clothing and shoe departments are particularly well stocked and if you search you can find some really bargains from reputable names. I love that you can buy designer labels for an affordable price - I feel safe in the knowledge that the product should be of a good standard. I have been happy with all of the purchases I have made at TK Maxx. Departments such as beauty are typically less widely stocked. I therefore typically tend to shop at TK Maxx when I am just browsing rather than looking for a specific product. As the shop often stocks 'end of stock' items, once the product has sold out it will not be replenished. It is therefore difficult to find specific items or brands in this shop. If simply shopping for a bargain though, there is plenty to be had and if you're anything like me you will come out of the store with a great deal more than you wanted when you walked in!
I find TK Maxx a great store to browse in with some great bargains to be had.
Recently I have been literally obsessed with tkmaxx as they have such a big range of products and various different brands. There prices are very very reasonable and affordable. The products are all great quality and brand new.
I personally love going there for beauty related item such as makeup. I love getting makeup in tkmaxx as it is all brand new and much cheaper than usual. Last week I got two sets of real techniques brushes for £14.99 each instead of £20 which is great especially when buying more that one set like I did. I also recently purchased a maybeline blush , physichans formula powder etc. All of these were much cheaper than they should of been .
Not only do tkmaxx sell makeup and other beauty items they sell clothes for all different sizes from all different brands like dkny etc. they also sell shoes , I got hunter weeklies from there .
There is an enormous homeware section aswell where you can get pans, shelves , door mats , knives etc.
Overall I think tkmaxx is the best place to go as it satisfys all of you needs from makeup to homeware. All at great prices and everything has a very well known brand which is a benefit of course. It is much better than going somewhere like river island where they only sell clothing items and nothing else at the same time . I would certainly rate tkmaxx a 5 out of a 5 at it is one of the best shops ever .
Btw the staff are friendly and helpful aswell xxxx
Within the last couple of months, myself and Lauren have been on the very exciting hunt of buying an array of different house items to create our perfect home when we move into our very first house hopefully in the coming months.
As you could imagine or know yourselves from when you were looking for your first house and everything that goes with it, we found ourselves shopping in some great stores, containing lots of fantastic home furnishings.
One of our favourite home shops that we find we keep visiting again and again is Next Home as the products they sell generally look great containing a huge variety, however they also tend to have rather expensive price tags, so although it suits us for the occasional flutter when we have the money, we were on the lookout for other great quality products at more affordable prices.
Another day we were out shopping again at Boucher Cresent retail park in Belfast and as we walked past a couple of clothes shops, Lauren said that we should check out TK MAXX. My initial reaction from previous occasions looking for clothes was, 'you must be joking, the place is like a jumble sale, everything is everywhere, so if that's anything to go by then the homeware department will be just as bad'. However she persuaded me to go and have a look with her and to our amazement, although the items were a bit of a mix-match, we ended up going home with a variety of unique items all at great discounts up to 70/80% off face value which was great for us.
Like the clothes department, there seemed to be a lack of the same product out on display so i'm not sure if they store more in the warehouse or whether they get constant deliveries of different items every so often instead. Regardless of this though, they had a great variety of products from home furnishings to kitchenware and bathroom sets etc which a lot of them looked great and of high quality too.
From somewhere i originally thought i was never going to shop again, TK MAXX will definitely be a regular visiting shop to see what other great products are on sale in the future.
As a now frequent TK MAXX shopper i would highly recommend anyone looking for homeware products to visit this store. You won't be disappointed or out of pocket.
This is a review of one of my favourite shops TK Maxx. TK Maxx is like a department store (only not as big usually as the likes of John Lewis, Marks and Sparks etc.) and it prides itself on the branding ' Big Labels, Small Prices', claiming that sometimes buyers can grab themselves up to 60% off rrp. There are 277 stores in UK and Northern Ireland and my local one is open Mon-Sat 9-7 and Sun 10.30-5. In my experience most of these seems to be situated in outlet/out of town shopping parks as I have rarely seen one in a city/town centre location. This is my review of the following departments in TK Maxx and my overall experience whilst shopping there (and why it is the first place I always head to when out shopping)!!
TK Maxx sell clothing for babies, children, men and women although I suppose the main focus is on women in recent years the baby/children sections seem to have grown and hold some unique clothing (recently I have seen lots of children's fancy dress in there - I ADORE the princess dresses!!)
It used to be a bit of a trawl in TK Maxx and more like a jumble sale - this has significantly improved over recent years and they have separated all the clothes into sizes so you don't get into the disappointment of - they haven't got it in my size! Whilst this is great and efficient in many ways I think TK Maxx still need to sort out their stylings as often clothes will be chucked in with each other that don't belong together - so if I am looking for an outfit for a night out I will have to trawl through t-shirts and jumpers before I get there.
Also due to the new set up and more people being aware of TK Maxx as the bargain house that it is for designer clothes I am finding less and less bargains here. My local TK Maxx is home to lables like TK Maxx, Ralph Lauren, Stussy and Burberry - although the stock in stores does vary and it depends on the local demographic. So if you live in a very affluent area your local TK Maxx is more likely to be filled with the high end designer stuff. Makes sense I suppose.
In addition to the clothes section there are aisles devoted to bags and scarves - in recent years I have seen the bags section grow and grow and it seems to be a real selling point. I have bought several bags from here over the years and the most recent was a green leather snakeskin holdal for the cheap price of £19.99 (amazing quality but unbranded...) What I like about the bag section is that it is always colour co-ordinated too so looks very pretty!
The shoes section is a similar story to clothes, although I do find less well known designer brands in my local - maybe this is just ignorance on my behalf however. Shoes are arranged according to size so you don't get the size disappointment syndrome. One thing I do also like as well is that half sizes are included which is very rare these days - also the wide range they have (wellies, heels, boots etc).
Usually located around the till area - the health and beauty area seems to be very small compared to the other departments and I have to say sometimes poorly stocked (I was looking the other day for a tigi shampoo and conditioner - found the conditioner but alas no shampoos so a non-purchase there)! They tend to stock everything from shampoo, conditioners to nail varnishes, face washes, body gels, hand washes. Sometimes they sell make up bags - although I don't think I have ever seen make-up there - maybe missing a trick.
I like the quirky brands that you get which you don't see anywhere else or rarely see in UK stores such as Tigi - they also carry a lot of Burts Bees usually and L'Oreal. I will come here for my giant salon sized shampoo and conditioners (as I said when they are in stock though)!
Again another add-on department that tends to be quite small and located near to the desk. I have lumped electrical in with food/drink as to be honest I don't usually use the electrical aisle - but I know they tend to stock things like earphones and accessories to electricals than electricals themselves.
In terms of food and drink they sell lots of unique boiled sweets, chocolates, condiments, oils, biscuits, cocktail mixers and coffee liquers which is a good hit with Christmas coming round the corner for stocking fillers.
By far my favourite department especially as I am currently buying a new house. This department is almost always upstairs and contains stuff for bathroom, kitchen, living room and bedroom with some small pieces of furniture dotted around the section (like chairs, tables and coat stands). They have some very unusually ornaments (yesterday I saw there a mock telephone box - not full size may I add and a decorative xylophone). Interesting things I have bought in TK Maxx -
an old half sized beer barrel (table)
7 litrea mason jug with tap
The biggest and best section by far in my opinion is the kitchen aisle. Even with ever changing stock they seem to always have stocked the 'greats' of kitchen - John Lewis, Denby, Dartington, Joseph Joseph, Le creuset, Emma Bridgewater. All at a fraction of the cost of stores like John Lewis. I suppose the only thing which is a bit of a let down is the limited stock - such as the limited colours of le creuset stuff they have available - however still I won't complain at the prices which are sometimes around a third of John Lewis and similar department store prices.
There is also a little section for pets which sells shampoo and little treats - I don't usually visit this aisle though being pet less!
TK Maxx are branching out into the world of the internet and have an online store - but for clothes only. As they have heavy stock rotation - ie they have different things in the store all the time I supposed it is difficult for them to stock an online store.
Most have an upstairs and lift/stairs and customer toilets - as well as changing rooms.
In my experience most stores are very clean, tidy and staff have always been friendly and you can recognise them straight away in their red t-shirts!
I love the red sticker system which shows you how much you have saved off rrp - thus you always feel you are getting a bargain!
Yes yes yes!
-- In the Beginning --
T K Maxx and I have a bit of a history. We go way back, to when the stores were relatively new and people didn't really know what to expect. In the days when they were stocking brands like Stussy, Evisu, Buddhist Punk, Old Glory, Ringspun Allstars T-shirts, Aquascutum, Burberry and others that I've since forgotten and not seen for years, I used to bulk-buy mens clothing and sell it for a small profit on eBay, to make a bit of cash to tide me over during my year out, after graduation. Sometimes I'd find something in clearance (man, I still love T K Maxx's clearance sections!) for about £5 and sell it for a big profit, which felt great and was really exciting at the time! Sadly, these days are long-gone, as the clothing market has devalued a lot and everyone knows T K Maxx exists, along with numerous other discount brand outlets.
-- Little and Often --
Ever since I first discovered T K, I have been a regular visitor. I find the store really works best if you have one local to you, that you are able to visit regularly. I try to browse my local branch at least every other weekend, because everything is always changing and new things are always available. Little and often is the preferred shopping technique here, as I find I am unlikely to come away with lots of items from a single visit, since there will rarely be more than a couple of things that I happen to like and are in my size, so I visit regularly to check what's new.
-- Clothing --
My local store has a large range of Mens, Womens and Children's clothing, stocking everything from underwear to T-shirts, suits to jumpers. If you look hard enough and take your time, you can usually find something that'll make you want to part with your cash! Part of the thrill of T K Maxx, for me, is in the searching, as it's exciting when you spend time looking through everything, and then finally discover something you love and is a real bargain (especially if it's in clearance -- although watch out, as sometimes clearance items are broken/damaged in some way and it's not always obvious, or written anywhere on the ticket etc!). However, for some people this shopping technique may be boring and annoying, causing shoppers to miss out on the bargains because they cannot be bothered to trawl through three whole isles of tightly-packed T-shirts, in the hope of finding one they might like.
-- Home --
In recent years, since moving out and starting a family of my own, I have started to find the home/furniture section of the store more appealing. They always have a great selection of quality/designer kitchenware, random coffee tables, side tables, arm chairs and bean bags (which I love to browse but have never yet actually purchased).
They have an extensive range of photo frames, mirrors and clocks, some available at truly great prices and I have recently filled our entire home with some nice modern photo frames that I purchased from my local Maxx, which really enhance the walls and bring a smile to my face when I see the photos on display that I have taken of my Son over the last couple of years.
The luxury/designer bed sheets, towels, pillows etc are useful and there are sometimes some really nice items there, if you're looking for that sort of thing, although due to it being high quality and/or designer, it might not be as cheap as you'd hope!
-- Shoes --
I regularly browse the shoe section of T K Maxx, not only for myself, but for my little boy, too. I went through a phase a few years ago (before I had a family of my own, and thus had more cash to spare!) when I would buy a new pair of shoes every month! I'm kind of glad the selection seems to have lost its appeal over the years, as I couldn't afford to keep feeding that habit these days! It's a shame they don't seem to get Converse hi-tops very often, or the kind of shoes that I prefer to wear now. It seems to be either Vans/DC skate shoes etc, or smart/suit shoes mostly nowadays, so I haven't bought any from there for some time.
-- Misc --
I sometimes enjoy looking at the odds and ends that Maxx have in the store -- such as toiletries, candles, electronics and accessories. They usually have a fairly good range of tools, too, such as screwdrivers, drill bits, sometimes drills and more. I bought a nice iPad 2 cover last year in clearance for £5, which was great value and should have cost £15. They regularly have batteries (and chargers), iPod and iPhone cases and covers, different types/styles of headphones and such, so it's worth having a good nose around the whole store on a regular basis if you want to take in everything it's got to offer (and you're not scared of finding something that might make your wallet a little lighter!)
-- Conclusion --
T K Maxx is great -- it's got such a diverse range of items -- something for everyone, and there are often some real bargains to be had. If you are patient and take your time looking amongst everything, and visit the store regularly to see what's new, then I really think you'll be rewarded. It's one of my favourite shops and I continue to visit mine at least twice a month. They have an elevator and customer toilets too, which is always handy, especially if you have children!
I love TKmaxx they offer such a good range od designer clothes at discounted prices. I live in stockport so this review is based on my experience of the Stockport store and a bit about the Manchester one.
Range- TKmaxx offers great deals in mens, womens and childrens clothing aswel as homewear. I have quite a ditinctive style and try to avoid mainstream stuff but I can usually find something I like in there. They have a variety of big name brands aswel as other less known ones. They also offer a range of sizes but one thing to be aware of is they dont offer everything in every size and there is often one off items.
Price- The purpose of this shop is to offer things at a discounted price the discount can very quite abit but it is allways a good deal. They often have last seasons stock and this is printed on the label but for me that does not matter atal, it would have been sold at double the price a feww weeks ago. The discount is allways clear as they print the RRP along side their price which is really useful.
Ease of shopping- Its not what you would expect from a discount store, most things are organised and there is plenty of room to move about, there are spacious changing rooms and I have never known there to be a que for them, they also have a lot of checkouts but at busy times you may find yourself queing for a short time.
Customer service- I have allways found the staff in there to be friendly and helpful, they also do a great job of keeping the place tidy. One thing I also think is great is that you can return your clothes if you are not ahppy with them as long as they are in the condition you bought them and they still have the tags on and of course if they are faulty they will refund you.
Other- They do not have the option to shop online which is understandable because they get one off items and a large ramge of stock that is constantly changing.
I would highly recommend TKmaxx if you are into designer brands and want great deals and discounts, I would also recommend that you go in regularly because they are constantly changing their stock.
TK Maxx is definitely one of those stores that you have to in the 'right mood' for. If you're in a rush or don't fancy trawling through item after item on the off chance that you might find something you like at a great price then it's best to give it a miss. It's not really an enjoyable shopping experience for me, however I understand that in order for stores like this to work they have to be basic and stripped down.
I found the trawling to be paying off less and less and so was really excited when they launched their online store. Here I could peruse at my own leisure and find more premium, designer items that don't get stocked in my local stores (Wakefield, Leeds). The online store started off promisingly, it regularly got new items and after a while even had a homesense section with bargains for the home. The £3.99 delivery charge is a bit of a put off, but with savings of up to 80% I felt that in the end as long as I got a few items it worked out ok. Return shipment is at your cost too unfortunately, but there is the option to return in store for free.
Lately, however I've found the website to be as dull and lifeless as the store. I regularly check the 'new in' sections for beauty and womenswear but there's hardly any new items in at all, just the same things that I saw in the 'new in' section weeks, even months before.
Homesense has now disappeared completely, along with my favourite section 'sportswear'. If you're an active person you'll probably find like me that branded sportswear can be really expensive to buy and TK Maxx online used to have great sportswear stock. Pages and pages of sportswear from great brands such as nike and adidas, all really fashionable items and at great prices.
Having a quick browse through the womenswear section now nothing really catches my eye. Lots of brands that I haven't heard of at about average prices. None of the clothes appear to be particularly stylish or inspiring. For this reason I haven't ordered anything from TK Maxx online since summer last year, the store just seems to be going downhill for me.
TK Maxx, for those who don't know, is a kind of warehouse discount store which mainly sells homewear, shoes and clothes. Although a majority the clothes aren't dirt cheap, they're sold at a fraction of the price of there reccomended retail price - sometimes up to 10%. Many clothes are designer or branded, some worth originally hundreds of pounds and reduced to a fraction of that, which is the whole attraction of TK Maxx! They do have some unknown brands, and some designer clothes who have a random name of the person who designed them on the tag. These can either be really ugly or really original, and there's some definate bargains.
The Sheffield TK Maxx (my local) is a decent size and stocks a wide range of things:
Womens clothes - dresses, t shirts, nightwear, knitwear, shorts, jeans, work wear
Womens shoes - trainers, wellies, heels, brouges, boots, flats, pumps
Womens acessories: bags, belts, scarves
Mens clothes - jeans, t shirts, underwear, knitwear, suits
Mens shoes - trainers, boots, wellies, etc
Childrens clothes - both girls and boys clothes - t shirts, polo shirts, jeans, dresses, suits, skirts etc
Childrens shoes - both girls and boys shoes - plimpsoles, trainers, flats, etc
Beauty - Straightners, shampoo, skincare cream, sometimes makeup is available
Homewear - Candles, dog beds/dog toys, cushions, stationary boxes, notebooks, picture frames, mirrors, storage boxes, lights, etc.
As far as i'm aware there isn't a maternity section. The baby section is very limited and consists of one large shelf which is mainly plain babygrows and baby books.
As you can see there's a huge variety. All of the sections are labelled and organised on to racks and shelves. As the shelves are so jam packed with clothes, it's not unusual to find some real hidden gems if you look hard enough.
My personal favourite section of the store if the sale area, as most of the items are very cheap. Last week i picked up a 100% cotton, handmade blazer by a designer which had a reccomended retail price of £110. It had been firstly been reduced to £30, then £10, then £8 - meaning i got it for £8! It's amazing really that no one else snapped it up before me but then again it was a very vintage looking piece that some people may not like, but it's now one of my most loved items of clothing.
There is also a section called 'Mod Box'. This has loads of vintagey type unusual clothing, like leather, floral prints, unusual shorts etc. Most of these items are still in the £20 zone but have also been dramatically reduced from there RRP.
If i had to compare TK Maxx to anything, it'd be a jumble sale. There's so many clothes around and if you're looking for a bargain you'll have to delve deep into the clothes rails. Beware of the women who block off isles with prams and elbow you if you try to get a look in! It's definetly not the kind of place to go on a weekend as it gets packed full of bargain hunters and can become pretty claustrophobic and warm.
The quality of the clothes at tk maxx vary because of the variety of different brands. Some brands have high quality standards and others don't. I'd reccomend if you like something to check the material and try it on to make sure you definetly will wear it - Tk Maxx do have changing rooms. It's easy to get carried away and stick things in your basket just because it's cheap, but remember it will soon add up.
Size wise, it's very limited as most of the stuff is a one off which is annoying - for example, you see a pair of shoes you LOVE, but there's only two pairs for sale, and one's a 3 and one's a 5, but you're a size 6. Same with clothes. I'm lucky in that i'm petite so can buy larger clothes for an oversize look, but if you're a size L and there's only a size S available, that again will be very annoying. Colours are also limited, for example i saw a blouse i loved which was reduced to £6 but they only had it available in grey on the reduced section, but there was an identical white one for sale at full price - £30.
These are the only downsides to TK Maxx and i'd overall reccomend taking an hour or so to wonder around and look through each rail, i'll guarentee that you'll find atleast one bargain. Remember to check the price though - sometimes things aren't as cheap as you'd think.
TK Maxx has just recently opened a store in my home town - Crewe - and so far I've not been disappointed. I used to have to travel to Stoke on Trent to grab a bargain but now there's a store on my doorstep. I'm an alternative chick so I'm not really into my girly girly clothes, but I do love my skate brands, and more relaxed clothing like jeans, hoodies and t-shirts. It's very rare that I wear a dress apart from when I've been pregnant as it seems to be the only items of clothing that fit me these days.
Anyway, I've been in my local TK Maxx 3 times now since it opened, and each time I've come away with a hand full of bargains. Fair enough I've had to have a good rummage through the clothing rails but I enjoy doing that anyway as it's part of the fun of bargain hunting. My mum disagree's with me saying it's just like a jumble sale, and she hates going through rack after rack of clothing and shoes. She prefers everything to be in it's place and 1 of everything in each size etc. She is used to shopping in your normal clothing stores like Dorothy Perkins and River Island, the only time I'll get her to have a good rummage through clothes is when we go to Primark.
It seems that TK Maxx only get like 1 of each item, especially when it comes to the skate clothing. I was lucky enough to find myself a purple DC Shoes hoodie which was the only one in store, at a bargain price of £30 instead of nearly £70. That's the best bit about TK Maxx, knowing how much you've saved. It was hard work finding the item but it's worth it when you work out how much money you've saved by not buying it from another store, or from the internet. I've also managed to bag myself a pair of oh so comfy DC skate shoes, some Calvin Klein baby grows for bump, and a handful of bargains for my fella too which he was pleased about. There's something for most tastes when it comes to clothing, and there are hundreds of items in the home section so you can kit out your gaff with big brand names at a fraction of the original costs.
The only downside for me in TK Maxx at the moment was that there isn't any Maternity clothing, but I'm coming close to the end of my pregnancy now so it isn't a major thing for me. There doesn't seem to be much choice for pregnant women anywhere on the high street at the moment in general which has been very disappointing.
If you like hunting around for a bargain then TK Maxx is definitely the place for you. You may spend a little longer in there than you expected but it's worth it when you come away with a handful of bargain big name items. Depending on the store size depends on the amount of stock available and the choice available. However, for a small town our store is of medium size and they still have lots of stuff for your home as well as clothing, shoes and accessories.
MY DAUGHTER BOUGHT ME SOME LEATHER GLOVES FROM THE NUNEATON STORE FOR XMAS BUT THEY DON'T FIT. SHE CANNOT FIND THE RECEIPT BUT HAS TRIED TO RETURN THEM TO EXCHANGE FOR THE LARGER SIZE BUT HAS BEEN REFUSED. APPARENTLY, THEIR POLICY IS ABSOLUTELY NO EXCHANGE OR REFUND WITHOUT A RECEIPT. NEEDLESS TO SAY, NEITHER I, NOR ANYONE I KNOW WILL EVER SHOP THERE AGAIN, IT IS A PAIR OF GLOVES AND THEIR CUSTOMER SERVICE IS NON EXISTENT.
Previously I have reviewed TKMaxx, and was very happy with the service, as the last items i ordered from them came the very next morning! taken back at such prompt service i left a glowing review recommending them.....I spoke too soon, on the 9th december I ordered from both tkmaxx and their homesense products. when a couple of days passed I checked the website (DHL), and it said returned to depot as incorrect address, i called and explained they had the right address, they promised they would get my order to me the next day, basically to cut a very long story short, i have spoken to DHL every day this week as every day they keep returning the dam items back to the depot, so yesterday i called tkmax and they said oh no we have another system and its definately out 4 delivery and you will receive your order tomorrow, well today I did not receive my items, so i checked the DHL website and it said RETURNED TO SENDER!!!!! WTF?? so i have just called TKMaxx and they said that DHL have sent the products back to TKMaxx!!?? and they cant send them back to me as they are now out of stock so i will have to be refunded!!!! GRRRRRRRRR Why would they do that??? its beyond me as I have been in communication with them every day,and they have delivered to me before.....the ONLY reason I have given them 2 stars is that they gave me a £30 credit 4 my next order, doesnt make up 4 it as far as im concerned, though the customer service did listen and were apologetic.
On the 2ND November, after a lot of deliberation and doubt I have decided to purchase a lace faulty Rocket Dog high boots in TKMAXX Brent Cross .
I had asked for a discount due to the condition of the product and was told that they do not do any discounts.
I had asked if I will be able to return the item if I change my mind and was told that I could do so within 14 days.
The guy on the Till wrote that there is a fault with the laces and checked no more.
When I found that I could purchase from Barrats online the same pair of boots for not much more than what I've paid at TKmaxx - I decided to return the faulty ones back to the store.
The boots have been in my car since a day after my purchase (I took them in to try in front of the mirror and put them back in the bag!), I have been to the shop twice since to see if identical good quality boots my size have come in so that I can swap.
When I tried to get the refund, this morning - 7 days only since my worst ever purchase was made, I was told that the sole is worn and they can not take the item back.
All the managers in the shop agreed and their customer service and the customers service's manager all backed up the shop staff.
No refund, no vouchers, no exchanges, no half way, no negotiations.
I asked why do they sell worn shoes if they are unwilling to accept them back and was told that the guy on the till should have written that too, I of course never checked the heal and looking at it now it doesn't look so worn which I think is simply a reason for the shop to not accept back something only a fool like me would buy in the first place.
WELL THAT DID IT FOR ME:
1. I WILL NEVER SET FOOT IN TK MAXX EVER AGAIN, AND WILL ENSURE THAT EVERYONE I KNOW WILL DO THE SAME, FROM GLASGOW TO HARROW.
2. I HAVE NEVER BEEN SO HUMILIATED IN MY LIFE, BEING ACCUSED OF SOMETHING SO LOW THAT I WOULD NEVER DO.
3. THE BOOTS HAD COST ME 49 POUNDS STERLING, A VERY SIGNIFICANT AMOUNT OF MONEY FOR A PURCHASE FROM THAT SHOP.
3. TKMAXX'S HEAD OFFICE AND STAFF WERE BOTH UNWILLING TO NEGOTIATE OR HELP. I OFFERED TO E-MAIL THE HEAD OFFICE A PHOTO OF THE BOOTS OR EVEN BRING THEM TO WATFORD MYSELF - TO NO AVAIL...
AFRIEND OF MINE'S DAUGHTER HAD BOUGHT A JACKET FROM THAT SAME SHOP WHICH WAS FAULTY AS WELL BUT ONLY SLIGHTLY AND SHE HAD ONLY NOTICED IT THE DAY AFTER, SHE DDIDN'T EVEN TRY TO EXCHANGE.
AND ON THE DAY I PURCHASED THESE BOOTS A WOMAN CAME IN WITH A LEATHER JACKET THAT WAS DIRTY AND THEIR RESPONSE WAS THE SAME.
I WOULD PURCHASE ONLY FROM SHOPS LIKE MARKS AND SPENCERS AND JOHN LEWIS WHO HAVE PROVED TO BE WORTHY ALSO AFTER PURCHASE WAS MADE.
T K Maxx is one of those stores I think you will either love or hate. Me I love it.
TK Maxx has been around since 1994 with the first store opening in Bristol and there are now nearly 300 stores across Europe.
For those of you who don't know TK Maxx is a discount designer store they sell clothes for men, women and children also shoes, handbags, homeware, sweets, choclate, perfume, electrical goods and seasonal items.
My local TK Maxx store is Walsall at The Crown Wharf shopping park and also at Junction 9 Retail park at Wednesbury. I have also been in many other TK Maxx stores and find they are basically all the same.
The good things about TK Maxx......
I have had one or 2 bargains from TK Maxx when it comes to jeans £20 for a pair of Bench jeans being my best purchase I could pay that in New Look for one of there pairs. I also purchased a pair of hair straightners for £30 which had an rrp price of £100 and a travel hair dryer for £9.99 which had a rrp of £24.99. TK Maxx is great for picking up thesse kind of bargains. Designer label shoes and straightners are also at bargain prices. I also like that you are not very likely to see other people wearing the clothes as they do only stock a few of each item.
The bad points....
TK Maxx is like a glorified bootsale everything is out on rails and there is normally only 1 or 2 of each product. I am a size 14-16 and it is sometimes hard to find the clothes I like to fit, also the sizing tends to be off in TK Maxx and when you pick up something labelled large it is usually for a size 10-12 so I always have to take a few items and try them on before buying sometimes I am pleasantly suprised and find that an actual size will really fit this happened with the Bench jeans I purchased so I had to buy more.
Overall I give TK Maxx 4 stars because when your lucky you can pick up some real bargains.