Topps Tiles Reviews
Description:National tiling supplier with over 150 stores. Tile and wood flooring specialist.
Newest Review: ... to sell loose tiles not in a box but won't accept returns not in a box. Won't let you return less than a box full. If you loose your receipt then any returns have be to authorised and go go through head office and this can take up to two weeks. They say they are 'doing you a deal' then sting you with all the accessories ... more
Customer Topps Tiles Reviews (15)
by Richard Stokoe - written on 21/02/14
We wanted to get to buy some tiles from the Harrow on the Hill branch of Topps Tiles. I left work early as did my partner. We took a detour to get to this shop which said that it was open until 6pm tonight. We got there at 5.40pm. Lights on, doors locked. I phoned the number. It rang and rang and rang. I tried to phone customer service - but it closed at 5pm. Utterly disgusting - costs us a tenner to get to a store that is closed and has no way to contact them out of core business hours. Dreadful. Avoid. like. the. plague
by - written on 12/12/13 (Somewhat useful, 31 readings)
As the tiling shop with the most eye catching signs and a national company I thought it would be a safe bet having a look at their products...oh how wrong was I! I am bit of a stickler for hunting around and comparing, doing the leg work basically to get what I want... My experience: happy to sell loose tiles not in a box but won't accept returns not in a box. Won't let you return less than a box full. If you loose your receipt then any returns have be to authorised and go go through head office and this can take up to two weeks. They say they are 'doing you a deal' then ... Read the complete review
by - written on 24/06/12, updated on 27/06/12 (Very useful, 166 readings)
This review is based on a recent purchase of wall tiles from our local Topps Tiles store. We were particularly impressed with the range of tiles on offer, and they had a product that matched our needs and actually exceeded our expectations once fitted. Overall, we are more than happy with their service and value for money. ~~The kitchen project~~ A vital part of our ongoing kitchen renovation project involved replacing old wall tiles. These had been chosen by a previous occupier and we wanted something more to our own taste. ~~Coming up Topps~~ Topps came up with the goods. We had a fairly specific style of tiles in mind but ... Read the complete review
by Oxford user - written on 27/03/12
Topps Tiles is the only tile shop nearby, so we've been there several times, but after our latest visit I don't think we'll be returning. We bought some lovely looking polished limestone tiles for the kitchen floor, having been told by the Topps Tiles guys that they would be "fine in the kitchen" provided we also bought their cleaner and sealer, of course. What they should have said was that they would be "fine in the kitchen provided you don't use it", because despite the tiles being cleaned and sealed exactly as instructed, they show every spill and stain unless you wipe it up instantly -- and sometimes even then. The Topps Tiles staff clearly have no training, apart from in how to push their products. I wish I'd read all the other reviews on here before we bought from them!
by - written on 05/09/11 (Somewhat useful, 58 readings)
Topps Tiles took our order even though we made it clear that we needed the tiles within a week so that our tiler could finish the job. The guy rang round to check that they were in stock loacally. The tiles didn't arrive in time and they admitted they had made a mistake: they shouldn't have taken our money hoping that the stock would get there in time, plus they should have done a stock check sooner rather than finding out on collection day. However, they then refused to get the stock from another shop for us and instead tried to give us a whole load of mismatched, scratched tiles from several different packs. No appology. Rather confrontational ... Read the complete review