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    79 Reviews
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      16.08.2012 16:13
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      An ok shopping experience, but i'm not 100% happy.

      I have been to toys R us for many many years now, and their seems to be a general positive and negative with their stores. I find that the stores are clean, well organised, large and have a wide range of toys, and they rarely go out of stock. However i have noticed that they have very few checkout staff at any one time. The ones near me in Nottinghamshire and South Yorkshire ones, occasionally i visit the ones in Derby when i'm on a shopping day out. The stores seem well maintained and clean, there are no broken toys on the shelf, the toys are kept neat and tidy despite being manhandled by kids all day long and the footballs aren't sprawled all over the shop. There is very little dirt and dust on the shelves, and there are very rarely any spillages on the shop floor. The complaint i have is the lack of checkout staff at every store i go to they have about 6 sometimes more checkouts and yet they only have one or two open at a time. Usually 1 for me. I went into Toys R Us yesterday and there was no less than 5 people queued up for one till with a slow checkout worker. She scanned things through getting the barcodes in the wrong places and having to look for them, meanwhile there was me at the back thinking i'll be here all day. There were plenty other staff wandering around the shop and i've no doubt they don't need training just to operate a till... The store is always quite large and well organised. They are normally at retail parks or in warehouse like units where the ceiling is high so the shelves are stacked up to hold extra stock. The shelves are well organised and have price labels beneath the product itself. There are also lots of paper price tags with barcodes and these are usually on the bigger items such as the toy cars so you don't have to lug them around the shop. The staff are friendly and helpful even if a few of them seem a bit glum. I did once have a member of staff who randomly started asking about my work which i thought was a bit strange, he may only be trying to be friendly but i feel it's quite a private thing. That's never happened since though.

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        07.11.2010 00:23
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        Unless head office gets involved and fixes things - I will never use this store again.

        Toy R Us is a massive American toy store chain. It was started in 1948 as a single furniture store for baby needs. The owner soon began ordering toys and books for his customers. His store grew and grew, becoming a "toy supermarket" and developing a loyal customer base throughout the USA. Toys R us is now the worlds largest toy store chain, currently operating in 34 countries. The stores themselves are also massive. Despite the size, I have found everything well laid out and easy to find, and very helpful staff if I did need assistance. If you can not find a toy anywhere else, and don't have time to order online, head for Toys R Us. If they do not have it, I doubt any walk in store will. In addition to more toys than you can imagine, they also stock computers, some small electronics, baby items and maternity items. My first experience with Toys R Us came when we bought my son a battery operated car, which was on a close out special, and unfortunately did not work. The staff was extremely apologetic and having no other models in stock offered to get one from another store. When the other store failed to deliver, an assistant manager picked it up herself and brought it in. I also found Toys R Us brilliant for maternity or baby needs as I could ring up, and have an item placed aside for my husband to collect, as he wasn't comfortable shopping for some items on his own ( like breast shields). The ladies would have a bag ready and all he did is pay and pick it up. I always found them kind and helpful. On later visits I have found staff helpful and courteous. A few months ago a crucial part on my son's slide snapped. I called Toys R Us as it was only a few months old. The manager said that they had just packed up all of their stock to send back to warehouse, but he personally unpacked a box removed the part from a slide, and had it placed behind the counter for my husband to collect the next day. This in spite of my call coming minutes before closing time. If he hadn't done this - we would have been without a slide for weeks - and being disabled having play equiptment at home is such a blessing as it is difficult for to me get the children out as often as I would like. Overall - Toys R Us was a wonderful place to shop , but over the years, I have noticed a decline in customer services. There seems to be less staff on duty, and at times they really could not be bothered. On my last visit I was left standing for quite some time, despite explaining that I was disabled and could not stand long. A very helpful young fellow did try to help, but the girl I was originally waiting on was rather abrupt and annoyed that the fellow had gone and asked her to help me again. At times it appears the entire store is empty except for one girl on the till - although I know there is always more staff in the back somewhere. But the final straw came for me today - I will never shop Toys R Us again. The slide mentioned in the first review broke again - and I was able to get replacement parts from the manufacturer. But it has now had a more serious breakage, and is beyond repair. I phoned toys r us and was told there was a known manufacturing error that caused the original two breakages in that the plastic had not been made properly leaving it brittle and prone to snap. the same plastic was used for the main slide body, and it split and cut my son. Toys r us promised an exchange but said it was up to head office. Head office said that was fine, but that it was up to the store. Another manager called and accused me lying and treated me absolutely horribly. He said it was all my fault as we had kept the slide out doors. Ummm it is still sold under outdoor toys and how many people keep something like this in the house? Apparently you can take it out, but only in good weather. We live in Northern Ireland - how often is that? If toys r us had not told me they would exchange this, I would have had a new slide in the huge sale at Smyths. As it is, I missed the sale waiting on an exchange that wold never happen. I even offered what I considered a fair compromise - another model slide and I would pay the store cost - they don't lose anything and I wouldn't lose nearly as much as I have. I am also very upset that they knew this product was unsafe - I was told the defect has been corrected and newer models are safe - but they never informed customers who bought the old ones of the defect. I trusted Toys R Us for children's safety above all else. I suppose I still wold have shopped with Toys R Us for name brands, and just skipped any Toys R Us brand items even after this, had it not been for being treated this way. The manager actually left me in tears, and I think life is too short to expose myself to people like this. It is a shame this store has a lot to offer, and I would have understood if they had just told me in the beginning that it was out of warranty and they couldn't help. I still don't see why they would treat a customer so badly.

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          20.05.2010 17:00
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          Great place for a prezzie hunt

          Toys R Us is my favourite one stop shop when looking for presents, there is more to Toys R us than the name suggests. They sell a wide range of things right from birth to adults. If you have never been in one you would probably not realise just what a wide variety of merchandise they sell. Apart from selling a wide range of quality toys for all different ages, they sell computers, laptops, cameras, video games, bikes, and roller-skates to name but a few. Hundreds of board games and family games line their shelves with a fabulous collection of soft toys. They have a Babies R Us section which includes, buggies, cots, bedding, bath sets, gifts sets, towels and much more. The Parties R Us section has everything you need for a party, balloons, party plates and cups as well as party bag toys and lots of fun items. I have bought many quality items from Toys R Us and never have had cause to complain or return anything all their stuff is tip top. I get all my Christmas gifts for the god children, nieces and nephews in one hit at this store at Christmas, it save lots of time and they have some great offers around that time of the year. I converted one of our spare rooms into a games room recently so we would have something to do rather than watch TV. I bought everything from Toys R Us, a 6 ft pool table which folds flat when not in use, which was incredibly easy to put together for £99.00 there was a half price offer at the time, a darts board and a selection of board games. The assistant packed everything away nicely in the van for us so the service is good as well. I buy my god daughter the most beautiful quality clothes from there as well which are always top quality and reasonably priced. If you have never visited a Toys R Us store before their web address is www.toysrus.co.uk, where you can see what they sell or any offers they have on at the moment, there is also a store finder on there to help you locate your nearest store. I have never actually ordered anything online from here as the store is not far from me and enjoy to go and look around.

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            10.01.2010 23:31
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            A really good toy store, huge variety of toys for all ages

            The nearest Toys 'R' Us to my house is based on a retail park close to Manchester city centre. The store is huge, and almost overwhelming as you walk in the front door. there is a barrier separating the entrance / exit from the main shop, where trolleys are kept (you will need a trolley, the packaged items are a lot bulkier than you would first imagine) - staff usually offer you a trolley as soon as you walk in. Past this bit, the first aisles have quite small items like personalised mugs, stationery and then you reach the Disney section. At the moment this seems to be a whole wall devoted to Hannah Montana products, which doesn't really appeal to me, but I guess my kids might think differently when they are a little older. Then you move on to board games and computer games, then the following aisles are divided up into sections like action figures, construction toys, dolls, outdoor toys, and the 'Babies 'R' Us' section. We found the baby section to be very useful, there was a good range of inexpensive toys that were fun and stimulating. Toys 'R' Us has a good range of building blocks for all ages, which seem to be my children's favourite at the moment. The range of activity / science toys aimed at older children is very good. I wish something like this had existed when I was younger, but I like it that I have somewhere to look for educational toys to suit my children as they grow older. They have just turned two, and they are at about the age where many more toys are becoming suitable for their ability, I can see us visiting this store more and more in the near future! The range of prices is very broad. Some items are less than £5, but well-known brands can cost a lot more. You are probably going to pay about the same price for most items as you would anywhere else, but the sheer volume and variety of toys in this shop makes it a great place to visit.

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              14.11.2009 19:32
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              Thanks for reading :-)

              Exeter has, this year, had a huge Toys r us/babies r us store, open on the outskirts of Exeter. My first visit there was a few weeks after it had opened my 8 year old was keeping on at me to go there. I caved in to her request and off we trotted for a "very quick" look around the new store. It was a "very quick" visit not because of the the size of the store but because there was no way I was going to get talked into buying anything. We literally spent about 15 minutes walking around the store, and I confess that I didn't manage to leave the store empty handed, though I will justify it by saying it was an educational item so it doesn't really count does it? First impressions! The shop size from the outside is very impressive and there is ample amount of free parking and you don't have to pay for trolleys. As soon as you entered the shop then WHAM! everything is automatically in your face. The lay out of this store is a bit higgledy piggledy, as you walk in you are automatically channeled around the first bit of shop with twisting and bending isles. This suddenly comes to an end and then you are faced with what I would describe as normal isles with the occasional almost spiral style isles. Your not going to get lost in this store but you could easily miss some of the products they are selling as you may easily miss an "isle". The isles are set out in themes, making and doing, dolls, action figures, board games, technology, dress up etc. And a designated babies r us section a the end of the store. On this visit I noticed that the items that did catch my eye were moderately priced. Queuing time was very minimal. Today I made a second visit to the store, this time with the intention of doing a small amount of Xmas and birthday shopping, my daughter has a new years day birthday. Armed with my trolley I take a deep breath and prepare myself to navigate around the mish mash store. In front of the entrance is a row of reduced items, I was able to pick up some great toys at a reduced price which was a very pleasant surprise as I never imagine this shop to be cheap and good for bargains. Here are some bargains I managed to find today. Pixel Chix love to shop mall £7.99 was £9.99 CELLA fashion maker £ 9.99 was £19.99 Phillips powerlife AA batteries 32 pack for £7.99 Phillips powerlife AAA batteries 24 pack for £7.99 Phillips powerlife C batteries 16 pack for £7.99 That should cover all the toys on Christmas day. I did purchase some other items including what a thought was a really good buy Pink DVD player for 19.99 ( this item isn't on the website). The check out! On arrival at the check out I did notice that there were only 2 tills open at 10.30 on a Saturday morning. I don't recall exactly how many checkouts they had in total about 6 I think. There were several customers in front of me but I didn't wait any longer than 3 or 4 minutes. Overall verdict. A much more enjoyable experience shopping there without your child. I still feel that the shop is not laid out very well and can't see that they layout is beneficial to the store or the customer. Prices varied from very reasonably priced products to quite over priced products so it may help to shop around. I will mention that when I reached the checkout and all my items had been rung up on the till I then noticed I had left my purse in the car, the lady on till was really pleasant and despite there being other customers she let me run to the car and get my purse, she was very helpful, though the customers behind me may not have felt the same. I would be happy to shop there again but without my child. Yes I would recommend the store but would defiantly warn about the layout. Thanks for reading

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              13.11.2009 11:20
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              Kids love ToysRUs!

              Only place kids will love to visit all the time would be this store as every thing kids dream of can be found here. Toys R Us has got excellent range of toys available and it makes your life easier choosing toys to buy for the kids. Shopped just a month ago here and found so many options to for toys as gifts to buy for my little nephew made my life so much easier! Even their staff show you the toys in demand so you know exactly what to pick up for the littles ones here. I do not think many people though will be happy with the prices they have for the toys here. They are charging a lot of money for their toys on sale with some of them being over 30 quid. Remote controlled cars were costing me here over 50 pounds! On Ebay they would only cost me 25.00! Their is a price difference between Toys R Us and other places to shop from. Well the good thing is you have no hassle of choosing the right guy. I know my nephew went crazy here looking around at all the gifts. You could always find the code of the toy and look elsewhere online for it like I do sometimes. Shopped here though a number of times and always enjoyed the service mostly you get here. The prices may not be impressive but the customer service is highly respected by me here.

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              17.10.2009 12:58
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              Form your own opinion but always remember who they truly are. Rip off merchants.

              I've thought long and hard about writing this review as it seems to go against everyone elses opinions but you want true reviews and it's what I'm going to give. I must say though that I will NEVER buy anything from this store again unless it's a ridiculously good offer. ~~ The good bits ~~ My local Toys R Us store is in Aberdeen so you know which store i'm referring to. I've been many times in the past when I've seen a good offer on their website in the hope it's instock to cut out the delivery costs (I'll explain that later.) and on a couple of occasions I've found what I'm looking for. One of these was the Laugh and Learn Kitchen for my daughter's first birthday. Fantastic product but hidiously overpriced at £65. We got it for £32 from here and had no problems with the purchase whatsoever so that was good. They stock almost every kind of toy under the sun so if you're looking for something inparticular this is a pretty good bet. From baby toys and equipment to playstations and wiis that can keep any adult happy, Toys R us have it all. Well I've reached the end of my good bits... now for the bad. ~~ The bad bits ~~ When I was pregnant with my daughter we went into Toys R Us looking for a moses basket mattress having been advised you should buy a new one for each new baby. We'd had a look at the website and at their catalogue and we were unsure about something (I can't remember what it was now, it was 2 years ago! lol) so decided to go in and ask one of the assistants. She couldn't have been any less helpful and told us everything was in the catalogue, gave us a catalogue and a short reply and walked off. It's hardly decent customer service but more like someone who just couldn't be bothered. Well they lost our business that day as we went across the road to Mothercare and found them far more helpful. They didn't have it in stock but could order it in free of charge if we wanted or could order it online. They answered all of our questions and funnily enough we bought from them instead. We recently saw the Pink Keyboard and Stool advertised at £19.99 rather than the £35/40 it usually is so once again we trailed instore only to find the blue ones. Now a blue one would be fine but my daughter loves pink and why settle for less? We asked a member of staff if they had them in stock only to be told no, end of conversation. So I came back home and looked online only to find the disgusting delivery costs still haven't been changed and decided to contact them online. To their credit I received a response the next day but it was less than what I would have expected from a store. They stated the Pink Keyboard was actually in stock - the store saying it isn't. Well either someone has crossed wires or the store were too lazy yet again to help us out with our enquiry. I don't know which it is as I won't be going back. The reason? The ridiculous delivery costs and customer service. ~~ Delivery ~~ Now if you're lucky enough to live in a big city in England then you're probably laughing and wondering why I'm whinging about a £4.95 delivery charge. Well I'm not. I'm complaining about the fact they want to charge me £10 delivery to a remote location - Aberdeen! Aberdeen is far from remote and is in fact a City in the North East of Scotland. The Oil Capital of Europe I might add... very remote indeed. Having asked about these charges in my email they explained that they had extra costs from their courier to deliver here and didn't want to inconvenience other customers by adding this to their orders. So I'm guessing as a customer I'm not important enough for them to not care about inconveniencing me?!! For a product that costs £20 they expect me to pay half that again to deliver it to my house when they have a store 5 minutes around the corner from me? I don't think so. The biggest laugh? We regularly send parcels by Royal Mail and by courier for £3.99 to Northampton. It would be cheaper to ask someone else in the country to go to their store and buy it and send it up to us! Oh and for the extra £5 they add on a few extra days to the delivery times so we actually have to pay more money to wait longer for delivery - now that is some service you're offering us Toys R Us and I can't think why we aren't leaping at the chance. ~~ Prices ~~ They're a huge name around the country so you'd assume they were quite competitive right? Well not in my opinion. I only go there when I know there are good deals on ie their toys are half price. Unless you're made of money (which i'm not) there are better deals and more competitive prices to be had elsewhere. ~~ My Overall Opinion ~~ I did wonder if this had crossed over into the Toys R Us website but I decided this was the most appropriate place for it as you can order for delivery in store and thus it still applies. So my overall opinion? Total rip off merchants that assume because they are one of only a couple of big toy stores left in Aberdeen they can do what they want and get away with it. But you know what? You can't. There are plenty of other bargains online and in smaller stores to be had so the only thing you have gained is losing another customer. Yes, I say another because I'm not the only one you've done these things to and I'm very sure unless you get your act together, I won't be the last. It's horrible to see a good name go out the window but they're overpriced and arrogant.

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                27.09.2009 11:58
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                Brill

                ToysRUs is the ultimate toy store, I think it is absolutely fantastic and would always choose to shop there for my childrens toys. For those of you who have never been in a ToysRUs store, which I am sure is very few of you, ToysRUs is a relly big toy shop, full of lots and lots of toys for boys and girls of all ages. ToysRUs are usually found on the outskirts of towns and cities on retail parks, I think this is usually because they are so big, I have never seen a small ToysRUs. In your typical store when you first enter you will find all the toys that are on special offer. All the cut price toys are found here, no matter what age or sex they are aimed at. When you continue throughout the store everything will be grouped together, for example the first aisle is usually board games and jigsaws, then computer games in the next aisle. All the creative arts and crafts can be found together. After the general toys for everyone you will then find boys toys, such as Ben 10, Power Rangers and Transformers. After that will be the girls toys (I only have boys so I am unsure what the latest girls toys are). There is also a section where you will find all the bikes and sit and rides. As well as a display of outdoor toys. If you want to purchase a bike or a large outdoor toy you simply pick up a ticket found next to the toy and take it to the counter, they will then get that item from the back for you. At the end of the shop you will find the baby toys. ToysRUs also has a smaller section of the shop called BabiesRUs. Here you can buy things like Sterilisers, Bottle Warmers, Nursery Furniture, Bibs, Fire Guards. Basically anything you need for a baby. This is a very useful section and I have bought a few items from here over the years. ToyRUs is a parents dream for buying toys from, if it was the only toy shop in the world then you would still be able to find everything you needed for your child. If there is any disadvantage to this shop then it has got to be taking your child shopping there. I have literally spent hours at a time there, trying to get my boys out of there; 'mummy look at this' and 'mummy can I have this?' The best time to go there is without your kids when christmas shopping. ToysRUs is the best toy store out there, I love it.

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                07.09.2009 21:09
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                Great store, highly recommended!

                Toys R Us is a toy wonderland full of amazing toys and games for children and big kids like me! I always remember going to Toys R Us as a child and going straight to the bike aisle where I would promptly pull everything off the stands and ride round the two aisles picking out my birthday or Christmas presents along with numerous other children all doing exactly the same. I was therefore pleased to see that this is still the case and having recently took my two children there it was great fun watching them behave exactly as I did many years ago. Forgetting my nostalgia moment though, Toys R Us sell many more things than just bikes and more recently they have also incorporated Babies R Us into most stores. They sell a wide array of goods including games consoles, pre school toys, outdoor toys, games, lego, action figures, pretend play toys and musical instruments. All there toys are reasonable priced and the shelves are usually very well stocked. In the past couple of years they have also started to introduce more savings and multibuy deals which I have taken advantage off. They also sometimes offer a free toy with a purchase of two other items from a range. For example I purchased two Fifi Toys a few months ago for my daughter and for doing that I got a free Fifi trolley case which my daughter know uses regularly for holidays or just to transport her toys around. The store which I tend to visit also has a large carpark and plenty of tills inside in order to provide fast service. Overall I find this to be a great store and I will continue to shop here for the foreseeable future.

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                17.07.2009 10:54
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                Take a tall person with you

                The best thing about walking into this store (as a child or adult) is how truly it feels like walking straight into a wonderland. Toys and games and sporting equipments and teddies and dolls and everything all piled high on every aisle of this huge store. At 18 I love walking through it and just looking at all the great things all around me, so I can only imagine how great it would be to let a child lose in there, truly a dream come dream. As I mentioned the range within the stores are huge and really impressive. You find a whole gigantic aisle of board games and another with loads of technology, and another with just a range of barbies. Really, the choice available in these stores in amazing. As well as selling everything you'd expect from a toy store it sells so much more! My original opinion of the store is that the prices would actually be very steep but I was definitely worong. Granted they're not bargain basement prices but they're certainly pretty decent and good value for money. And if you searched enough, you can definitely find a few bargains to be had in the store. I'm not entirely sure about my opinion of the service in store. In terms of the staff at the checkout they're really great and professional. But walking around the store you don't really find many of them around to ask for help in choosing something, or for short people like me, getting an item from a very top shelf. Because of the typical size of the stores you only really find them on industrial shopping parks. This can mean it's not very convenient to a lot of shoppers who can only get to the highstreet and only typically shop there. But if can get to one of these park it can actually prove to be convenient for you as they usually have loads of other stores and eating facilities. Within stores you can now find a baby range mostly of accessories and furniture for babies. This is named BabiesRUs and it has a big range of everything you'd need to get your house ready for a new baby. Maybe not at bargain prices but at decent, affordable prices. And they have some really cute things.

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                  10.05.2009 12:13
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                  A great store to browse, play with & purchase toys & games.

                  Some aspects of my review may be based on the store in Harlow, Essex. Our Toys R Us is gigantic (as are most I have visited) and is so vastly stocked with almost every make of toy you can think of. There are aisles and aisles of bikes, books, consoles, games, board games, teddies, trikes, cots, prams, trampolines etc. They really do seem to stock everything that you or your children could ever want or 'need' toy wise and they also have a section in our called 'Babies R Us' which I will mention more of later. I could spend hours in this store browsing for the perfect gift and it is always extremely well stocked with lots of regular offers posted all around the store. I have 7 nieces & nephews at present so a trip to Toys R Us can end up being quite expensive with the various birthdays throughout the year and Christmas of course. One of the great aspects of this store is that they have bikes, trikes, ride on toys etc on display and some of these can be used by the children so it's quite common to see a little one riding past with a parent chasing after them and it's great to see which toys your children will actually really like given the option. They have a wide range of outdoor toys such as slides, swing sets & trampolines and quite a few of these are built and on display too so you can check out sizes and features of each item before deciding any purchases that you want to make. They really do have some fantastic items on offer at any one time and these offers seem to increase around peak holiday times of the year such as summer holidays etc and it's really good to be able to go and pick up some bargains for the children. I always find the staff to be very curteous and helpful and they seem to know where pretty much everything is instantly which is amazing considering the sheer size of the store and the amount of toys that they must stock. Babies R Us is a fantastic section too selling toys, teddies, cots, cribs, mobiles, prams and pretty much anything else that you might need for your new arrival and whilst some of these items may be a little overpriced I find the pricing to be generally quite good and it's probably great for a lot of parents to be able to visit and pick up pretty much everything in just one store. The queues at the checkout can get 2 or 3 people deep but I never find this a problem as it moves fast enough and the kids are normally kept occupied by things on display or knowing that they're getting a present once they leave the store. The store is always clean & tidy (with the exception of random bikes and trikes dropped around the store of course!) and it really is no chore to visit this store and find the perfect presents for my nieces or nephews. I would highly recommend a visit to Toys R Us or Babies R Us as they are just fantastic stores with lots to offer and it's great for the kids to be able to try out things before you have to part with your hard earned cash. I am rating the store 4/5 and have knocked off 1 star because it can be quite busy at times and even though it's massive all of the noise seems to congregate in certain areas.

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                    09.03.2009 23:36
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                    Great store if you don't actually want to buy anything

                    This could be read more of a rant about one individual ToyRus store rather than a review about the entire 'shop' itself as I have many pleasurable shopping trip at many stores, spending probably too much money to keep my kids happy. This 'review' is actually my personal experience about one certain ToyRus store... Anyway, shall we begin..? I was on a business trip to Cheshire a few days ago, visiting a client in Stockport, and as I usually like to give to myself plenty of time in case of traffic I arrived early in the town centre, a little too early really. Anyway, as it is soon my daughters birthday I decided to spend the time shopping for a present, ending up in the 'Peel Centre' just off the M60 motorway, spotting a good sized ToyrUs store at the end of the many large stores, (including comet, Curry's, PC World and even a Hobbycraft) I swung into the large car park, it being very empty at the time, and parked up just opposite the store, putting 50 pence into the Pay and Display meter. ** THE LAYOUT... As I entered the warehouse size shop I first came upon many small 'stocking filler' type gifts and a wall laden with party accessories, such as paper plates, napkins, plastic cups etc, all with several different designs on, ranging form High school musical to Peppa pig. Once passed this section, through a slight zig-zag of aisles, I was soon looking at the main section of the store, slightly aghast at the layout. I immediately saw I was standing in the 'electrical' section, hosting everything from laptops, desktop, game consoles and many other items, and having had a few ToysrUs stores as clients I knew that if I stood there long enough then a member of staff would be on me like a hawk...although the crafty people in the store had really thought about the layout and had strategically placed board games along the nearby wall, giving you more chance of loitering around the 'pricier' articles, becoming bait for the PC selling sharks... so I moved on to have a look around the rest of the store. Once passed that section it was a matter of keeping my eyes open to see if anything jumped out at me, (as I was shopping on the spur of the moment), each aisle offering differently branded items. I wondered down the centre of the store, looking left and right along each aisle, hoping to see something my daughter would like. As I went along I came across all the big named toys... High school musical, bratz, Ben 10, Wall.E., Doctor who, Thomas the tank engine and many many more, (and the amount of paraphernalia for each big name is simply amazing), each aisle being jam packed with a vast array of items with a brand name stamped on it. There is a bicycle section near the centre of this store with a few racks of bikes fro all sized people, including scooters and those zippy motorized tricycles which most red blooded men want to have a go on...( I did resist the temptation). Some of the models were out of reach for smaller people, being on a shelf, but many were on the floor so they could be test rode. (and again, I resisted the temptation). Just passed this there is a good sized and well laid out baby section, including push chairs, prams and shop built cots and furniture. Along the surrounding edges there are shelves full to over flowing with clothes, maternity items and baby feeding bits and pieces. Still wondering around, checking my watch for time, I came across a nice little item which I knew my daughter wanted, as she had thrown a few hints about it in recent times, (her hints being "get me that dad", pointing at something on the television or in a magazine), so I decided to grab it and head for the counter to pay... and this was where the stress levels began to rise. Checking my watch for time, which I was running out of to get to a glass building near the other side of Stockport for a meeting, I was glad to see the payment counters were empty of customers... but they were also empty of employees as well. As I approached I saw several staff chatting with each other, noticing one or two looking in my general direction, making slight eye contact, then happily getting back to their obviously important conversation. I was now waiting at a till at the other end of the store from where I had entered, looking directly at a group of chatting workers who were congregating around the customer service desk which was situated just near the exit, all to busy talking to even turn their heads, let alone to do their jobs. At one point I thought my luck was in when someone emerged from a room behind a desk near the tills, she looked at me and smiled, then, as I began walking in her direction, she skipped back through the door she had appeared from. I was getting a little bit annoyed by this point, and losing time as well, knowing that the traffic would be building up and I may be late for the meeting, and as a few other customers had appeared behind me, I decided to head for the customer service desk where the 'staff' were happily chin-wagging, hoping to pay for the chosen item there...but how wrong I was. As I approached the desk the chatting ceased and the staff seemed a little flustered as to what I was doing approaching them, one even turned around and informed me that I couldn't pay for that at the desk, I had to go back to the tills... the seemingly sarcastic smile on her face being the straw that broke the camels back. With that I placed the item I wanted to buy onto the desk, a little too heavily I must admit, but I was quite annoyed at the service I was not getting, and walked out of the store in complete disgust vowing never to return to that particular store again. That's it... rant over... ** THE ACTUAL STORE... In all though, it is a well located store, just off the M60 motorway, junction 27, along Great Portwood road. The parking is not a problem with the what seems like hundreds of parking spots scattered around the store and even along the 'Peel centre' itself. And as for the actual store, it is well laid out and is stocked with everything that you could want from all the leading brands, with all aisles being colourfully signed so as to entice you into the depths of them, willing you to spend your money. There is plenty of room between the aisle to wonder around, even room for the kids, (even the big kids) to test ride the bicycles around without running into each other. In fact, there is that much to browse around that you could be in there for may hours before actual choosing what you wanted. I do like many ToyRus stores and feel they do offer a great range of goods wit reasonable price tags... but if the staff are unwilling then they won't be getting my hard earned cash... The only downfall about this particular store is the actual staff who seem to be as useful as an ashtray on a motorbike... being so ignorant and self centred it's a wonder they are capable of getting up in the mornings with out assistance. In fact, I have thought that maybe this was just a few idle members of staff who happened to be working at the time I went shopping and maybe I should try going again another time, when I have a few days spare in case I have to queue up for a while. If I do go back then I will update this review, but I wont be holding my breath.

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                      14.01.2009 15:14

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                      a great toy store

                      Toys r us is now split into two sections, toys r us that caters for children 1 year and over and a babys r us section for children under 1 year old. The babys r us section sells everything you are going to need for your first year, cots, bedding, pram, moses baskets, car seats, bouncers, bottles, steralisers, baby bath and accessories, they even sell nappys and wipes, you cant go wrong here as they are competitively priced and even have a loyalty card to save you extra money The toys r us section has a great variety of toys for all children of all ages, they stock everything from pre chool toys through to games consoles. They have a large selection of indoor and out door toys aswell as selling items like mini motos that you wouldnt find in the average toy store, this realy is the best place to go for christmas shopping when you have children.

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                      15.12.2008 14:21
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                      Take your kids there tomorrow

                      This Shop is the best shop your ever going to get, it sells everything for your young children from ages of 0 to Adults who like playing games. They is a different Isle for different ages its brilliant to do your Christmas shopping for your little one oh if your coming out to spoilt them. Also they is a baby section wear you can buy everything when i was pregnant with my Daughter i bought my pram and Car seat from there and they staff are very helpful, Also they is a wide range of garden toys for your little ones aswell. Also if you thirsty while your in the store oh fancy a little snack they is a drink,crisp and sweet section which is great. Also they is a telephone box in the store which comes in Handy if you need a taxi. So if your stuck for choice for Christmas get down to Toyrus and you will be more then Spoilt for Choice there. The one in Central London is massive where you can easily spent 6 hours walking around looking at toys. There are usually big queues at times of christmas and bank holidays but normally it is much easier to get served quickly.

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                      08.12.2008 15:03
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                      Avoid.

                      Poor Poor Poor Poor. I have ordered from Toys R Us online previously without a problem. On this occasion one item was damaged. I have been chasing a replacement item for six weeks, promised re-delivery on numerous occasion only to be let down time after time. It even took them four attempts over two weeks to collect the original damaged item. Today, I have chased them again only to be told they will issue a refund in the next few days which is ok but I have spent HOURS chasing them and being made false promises. Poor. You will be fine if you place an order and everything is ok but once you encounter any type of difficluty ie a damaged product, the customer service is appauling beyond words. So very dissappointed. Avoid their customer services. Expected far better from such a big company. I cannot think up enough NEGATIVE words to cover my experience with this company.

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