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I've been wearing glasses for half my life now, and they are a truly essential item for me. I am short sighted and have to wear my glasses pretty much permanently to be able to see my surroundings clearly. Recently I have been experiencing headaches and after a visit to the doctor, she recommended that I get my eyes tested again. One of my best friends works for Vision Express, so they were my first thought for booking an appointment. I phoned my local branch and my friend answered straight away, booking my eye test on a Sunday morning just three days later. I confirmed my details over the phone and then also received a text message the day before reminding me of the date and time that my appointment was booked for.
Upon arriving at my Vision Express branch I was greeted by my friend and was asked to take a seat in the waiting area. I know it might come across that I will have a biased opinion based on the fact my friend works here, but I did not receive any special treatment, so my review will focus only on the facts and my experience. In fact, if anything I was comfortable enough to be left to get on with my own thing while my friend rushed around getting hot drinks and handing out information to other customers, as they were fairly busy and I preferred to wait and discuss with my friend rather than interrupt the other customers. And she didn't even offer me a cup of tea! I was shown into a small area packed full of various bits of machinery and had my pre-examination tests. I first had to sit and stick my face against a viewing monitor and look at a picture of a hot air balloon, and then I had to endure the rather unsettling test where a puff of air is blasted directly into your eye. As well as this I was asked for background details about my eye conditions and information about my hobbies, so they could form a good overview of my history and activities so they could consider the requirements that would best suit my needs when it came to choosing between the different lenses, frames and contact lenses available.
Straight after that the optician came along and took me into the private examination room. It was a fairly large room with blank white walls so as not to cause any distractions from the eye test. Again, I was asked some more detailed questions about my eyes and my health in general, and also asked to give some details about the headaches I had been experiencing. The eye test itself seemed very thorough, and I did the usual tests such as reading letters from a distance, the close-up torch inspection, and then having the "owl eyes" (as I like to call them) held in front of my face to try out different types of lenses. The optician was really nice and helpful and kept explaining things as he was going through the different tests to help me understand the process. After that my paperwork was prepared and I was taken back to the original testing area and had to use another piece of equipment to test my peripheral vision, just to ensure that there was nothing obscuring my field of vision that could have also accounted for my headaches.
I was then left to roam around the storefront selecting different glasses frames to try on. I was grateful for having a bit of time to take in the displays by myself and decide what sort of style I wanted, and there was no annoying sales pitch from any of the sales staff as they were happy to let me look around in my own time. There was a nice selection to choose from, including standard and designer collections. My friend spotted me struggling to juggle several sets of frames and came over with what looked like a cutlery holder tray, which was the perfect shape for holding my glasses frames and so I used this to store all my "maybe" frames until I was ready for a second opinion. (Actually, there were several of these trays positioned around the display racks, I just had no idea what they were for!) I thought I had finished making my selections, but then my friend came over again and revealed that in the top drawer underneath the display racks there were even more different frames available so I went round again looking at all the extra frames in the drawers as well. This did take some time and the staff were happy for me to take as long as I wanted to make my choices. Once I had narrowed my options down to four different styles, I was sent over to a desk with my friend, who then helped me decide that although I should stick with the same sort of black plastic frames that I have worn for the past couple of years and am very comfortable with, it would be nice to update to a more feminine style rather than the basic mens range glasses that I usually wear. In the end she agreed with my original favourite frames from the Ted Baker ladies range, which were black with little copper colour bows on the arms and looked very pretty, but still had a bold enough look with the thick plastic rims so that they suited my face. A little friend-only perk that I indulged in was borrowing a hair band from my friend so that I could mess around with putting my hair up in different styles and seeing how this worked with the glasses. I think it's really important to spend enough time on the selection process as the glasses I choose will have to be worn day in, day out for the next two years or maybe more, so it's really worth making sure to make the right choice and investing wisely.
A standard eye test at Vision Express will cost £25.00, but my eye test was paid for by my employers so I got it for free using my eye test voucher. The glasses I chose cost £189.00 which is inclusive of both the frames and the lenses. I did receive another friend-only perk here in that I was lucky enough to be able to use a Vision Express Friends & Family voucher which gave me 50% off the total cost of my glasses, bringing my bill down to £94.50. I was informed that my glasses should be ready to collect within two weeks and that I would receive another text message when they have arrived in store, which was really helpful as I wouldn't have to waste my time phoning up, or going in to the store just to check if they had arrived yet. In the end I had spent 1 hour and 15 minutes in the store from start to finish, and felt like I had been very well looked after.
I received a text message notification that my glasses were ready 11 days after my initial visit, which is a few days short of the recommended two week waiting period. I was able to drop in to my local branch at a time that suited me as no further appointment is required for the collection. Again, I was seen to quickly, and was able to try on and test out my new glasses. The fit around my head, bridge of my nose, and ears was checked, and tightened slightly at my request as the back of the arms did feel a little loose in comparison to my previous pair of glasses. My new glasses were then packaged in a hinged plastic case with a cleansing cloth. They also came with a Ted Baker gift box which all looked rather fancy. They did make sure to double check that my glasses would fit inside the case properly, as I had opted for quite a large style, but the case was large enough to accommodate the glasses when folded up. This whole process only took a few minutes, and I was able to enjoy wearing my new glasses straight away as the small adjustment meant that they fitted me securely and comfortably.
Overall, I was really impressed with the treatment I received at Vision Express. Everything was explained to me clearly through the various stages of the initial tests, throughout my examination, and afterwards when I was selecting the frames and lenses that I wanted. I must say that the level of service was much higher than other opticians I have visited previously, and Vision Express have really increased my expectations for how an optician should treat their customers. The staff were attentive and helpful at every stage, and little things such as the extra attention to details within their questionnaires, and the text message reminders gave me a really positive impression all-round. I wouldn't hesitate to go back again.
I first discovered Vision Express last year; Before I was a customer of theirs I had a pair of glasses that were bent and slightly broken, I had recently moved town (to university) and the new town didn't have the place I used to go to. Knowing that I needed to get my glasses fixed, I decided to take a chance and ask in Vision Express, assuming that they were going to either charge me loads to fix them or say that I need to buy a pair of their glasses, but no, I was wrong! They took my glasses off of me, took them out back, straightened the frame and even added a new part to them, gave them back to me in perfect condition (even cleaned!) and then refused to take any money from me even though I had my wallet out ready. I decided that I would return the favour and have since became a customer of Vision Express.
--- Price ---
Price of service and repairs... read above! Not many places offer such service without asking for money.
Price of glasses... extremely reasonable. Places with such good service usually make up for it by charging more for their products, but this doesn't apply in this case. The glasses I choose were £99 if I remember right, but on top of that I got another pair (doesn't have to be the same make/model) free! So, that's 2 pairs of glasses, an eye test, and the service / fitting all for £99!
--- Quality ---
Quality of service... I think the first paragraph makes that clear: Perfect!
Quality of glasses... Considering I got quite cheap glasses, the quality is good. On one pair the frame does keep going lose and needing to be tightened up, yet not really a problem. The other pair is still going strong after a year of use. I could imagine like anything the more you pay the better the quality will be, but the cheap ones are still well worth what you pay and will last you through whatever you need them for.
--- Overall ---
I am so glad I went there the first day to get my glasses fixed, and them fixing them for free despite me not having purchased them there gained them my loyalty as a customer for life. (So take the tip all you other businesses out there; if you respect your customers, they will respect you in return!)
Quality of services: 10/10
Quality of glasses: 9/10
Would definitely recommend.
(Please note, I have also published this review on Ciao under the same username).
I had been suffering from regular headaches for a while and was aware I hadn't had my eyes tested for some time so booked an eye test through Vision Express in Guildford in October 2011.
I booked on the phone and got an appointment for the next day. The store itself is ultra modern with its own lab and the optician and assistant opticians were very professional and completed my eye test thoroughly and using all of the modern equipment you would expect in an opticians nowadays. I have poor eye sight in one eye and had been very lax about wearing my glasses so was not surprised that the optician said I would need glasses for reading, computer work and when driving for long periods to help with eye strain.
I was taken to one of the sales assistants who advised me what the options were for my glasses,the current offers available and which frames would be best suited to my prescription. After much deliberating I chose a frame for my main glasses and then one to have as prescription sunglasses as there was an offer on 2 pairs of designer frames. The assistant then advised me of the options available for lense coatings and sunglass tints and I chose those I felt best suited my needs.
Vision Express have a one hour service for making up glasses where they have the lenses in stock. This is available for an additional £5 so I chose it to get my glasses quickly. The sunglass option took a week longer and I was contacted when they were available for collection.
The one hour service was excellent and when I returned to pick up the glasses they were fitted and adjusted by the assistant and checked by the optician.
The service I received in-store was excellent and I was very happy with my glasses and after care has been excellent. If they need adjustment you can pop in and they will do it free of charge.
I returned recently as I had lost my glasses (oops!) and had another eye test and got a new pair of glasses and again was extremely happy with the service I received. My 5 year old son has also had his eyes tested there and the optician was incredibly patient with his reluctance to participate in the tests needed!
I would recommend Vision Express to anyone looking for a reliable optician.
Update: Since my last review I lost my glasses and needed to replace them. I phoned the store and was able to order a replacement over the phone, having chosen a frame online and collect them an hour later paying £5 for the hour service - great service again.
I have also got glasses for my 3 year old from there and again the service was great and when she broke the frame they replaced it free of charge!!
For years now I been a customer of Specsavers opticians. I usually only have reading glasses and I am exempt from paying for an eye test and glasses due to health issues. However in the past couple of years I have got a bit fed up with Specsavers to be honest. I always feel like I'm in a cattle market as the places are so always so packed, theres usually no where to sit in the waiting area due to so many people about and I've had numerous problems with frames.
I've had a couple of pairs of glasses from them where the arms of the glasses have been well too big for my small head. I may have an abnormal sized head or something but I've had real issues keeping them on which l had to make numerous trips back to Specsavers for them to 'try their best' at getting the arms more rigid and thats worked for a while and then they gave up the ghost on me again. I struggled to get them to replace my latest frames and to be fair they did but the whole process completely did my head in and I got to the point I knew that was it...I was going to try somewhere else next time!
The place I tried next time was actually next door to Specsavers and it was actually quite daunting going in. The store is neater, quieter and simply more higher class looking than Specsavers. I found the choice of frames to be a lot bigger though unlike Specsavers they sell a lot of high end and very expensive designer frames. Like alot of other opticians though this place does offer 2 for 1 deals, they do, do free eye tests and accept NHS patients who get vouchers towards their prescriptions too. I knew that I only needed to get my prescription, and then I could go where I wanted to get my frames should I wish to if I couldn't find anything suitable in store and I made my appointment, instore and I got it for later that day.
Once again when I went for my test the store was reasonably quiet. i didn't have to wait about and the smart staff (all wearing glasses) were very polite and organised. My eye test didn't last very long at all, out of sight at the back of the store and I told them no to anything with flashing lights and that I wouldn't be having the pressure test where air is squirted in my yes as quite frankly it freaks me out!
The whole test lasted about half an hour and when done we discussed my eyes to which I was told that my sight had detoriated and that I needed new reading glasses and distance glasses and my prescription was actually given to me. I was offered advice, told about deals and told if I needed any help they would be happy for me to call them over however I had my mate with me and was happy to just browse an choose the frames.
I knew the price range I was looking in and my only complaint is that the specs were not lined up in price order and that I had to keep looking for the prices on the arms of the glasses, a bit annoying when you can't see up close that well and the writing is so small on a little label!
At this point all you have to do is pick your frames and thats what I did. I tried them on in numerous mirrors and both plastic framed pairs are actually geek chic at the minute and they felt superb and were nicely made.
After I made my choice I called the optician over and was taken to a quiet booth, handed her my prescription, told her what glasses I wanted for what and she checked they fitted me and so on. This is where then payment is taken and I paid £12.00 extra for a tint on a my distance glasses and I was slightly worried that the tint would be too light and ineffective. She told me that if it was, free of charge they'd darken them if need be till the colour was right and that they could also bleach colour out if need be also. I was also told that they would be happy that if I ever had a problem with the general fitting of them they would be happy for me to nip in and get them looked at, at no extra cost!
I was then told it would be a weeks wait, they had my mobile phone number and just two days later I had a text that both pairs were ready for collection when I was ready so I went up immediely, with no appointment and fetched them. Both pairs came in nice black, hard black cases with a cloth, I was asked to check that they fitted me and that I could read with them on and so on and that was that they were put in a stylish black and white paper bag and that was that!
All in all I can't recommend Vision Express highly enough to be honest. All the staff knew what they were on about, wernt out to sell me extras and were not one bit pushy for a sale. The atmosphere was quiet and classy and I never felt one bit rushed...in fact there is even a hot drink making machine in my local Vision Express which is free to use if you so desire which is nice!
Of course not only are their deals on in Vision Express such as buy one get one free and contacts and so on, they also sell lovely glasses cases and the likes and for me now Im converted...I just need to save up now for some Gucci's!
I visited the store in Dundee for an eye test, when I did there were two loud mouthed patients who were a bout 14 shouting at other patients and watching when people were having the eye pressure and eye photo done by the technician which was totally distracting. After I had my test done I was introduced to Kirsty my optometrist, she was lovely, she even took my coat and bag to hang up in her office and gave me a complete eye health check, she explained everything in great detail. I had eyerything checked by her muscle function, pin hole test for lazy eye, optical chart test, and many others through machines. she was patient and understanding with me being a bit scared and not having and eye test in 12 years. After the test was done I was helped choose my frames and was very happy with them got them back in 48 hours.
Having suffered a severe allergic reaction to a mascara that then went on to cause permanent damage to my perfect vision*, I've spent a lot of time at the optician recently. I originally chose Vision Express (Bon Accord Centre, Aberdeen) over any other optician simply because my boyfriend has used them for years and has had nothing bad to say about them. I simply phoned them up to make an appointment and haven't looked back! My appointment was for an eye test and allergy test to see exactly what damage had been done in full detail and although my appointment was going to be a long one, they managed to fit me in only 2 days later!
When I first arrived, I was shocked to see just how many staff members they had working. My appointment was on a Saturday which is their busiest day of the week, but there still seemed to be plenty of extra staff members willing to give you a hand if you needed something. I signed in for my appointment before being shown to the waiting area and offered a drink or cup of soup. I arrived for my appointment 20 minutes early (I'm one of those people who are always way too early for everything) but I was seen to within 5 minutes of turning up.
A lovely man came over to where I was sitting to ask me a few simple questions, just to get a little background on my eye history, things like;
- Are you sensitive to light?
- Is there anything in particular that bothers you about your vision?
- Do you currently wear glasses?
- Have you ever worn glasses in the past?
After he filled in the little questionnaire, he showed me to another room and introduced me to the optician. This would be where the photographs of my eyes were taken, although they didn't really explain the purpose of this section of the test.
I was seated on a comfortable chair before being told to place my chin on the chin rest and my forehead against the pad on a contraption that looks like something out of a horror/sci-fi flick. The optician then told me that I would experience a bright flash and a small red light, depending on which part of the test she was doing at the time and told me that if I was ever uncomfortable, then just to let her know and we could take a break.
After photographing my eyeballs (sounds gross, right?) she offered to email them to me so I could have a look for myself. Possibly not the nicest email I've ever received, but it was interesting nonetheless!
After my little photo shoot, I was then taken to another room that would focus on the main eye exam. The optometrist dealing with me was absolutely lovely, but she didn't look older than 12! I was asked a few more questions, mainly dealing with the mascara that had caused me to book the appointment in the first place, and then the allergy test was ready to be done! Gemma, the optometrist, told me that she needed to put dye in my eyes before she was able to see the full damage of the allergy and promised that there would be absolutely no discomfort whatsoever. She was very kind and knew exactly how to make me feel comfortable with the situation, it's not exactly everyday that someone wants to dye your peepers orange!
After inserting the orange dye drops, she took a good look at my eyes through another scary contraption and although she said nothing, her reaction spoke a thousand words. She was horrified by the state of my eyes because of my allergy and promised that she'd do everything she could to correct it. I was then asked to carry on with the eye exam, having to read a number of different letters and passages from different distances and through different lenses. Having had an eye test just a month before I took the allergy, the difference was unbelievable. My eyes are now very blurry and painful at all times which is a huge step away from my usually perfect vision.
Gemma then told me that I would 100% need glasses and suggested I look into laser eye surgery to correct the damage done. This can only be done after the allergen is 100% gone from my eyes, so I was prescribed drops to help with that too.
After my eye exam, I met with a man who showed me all different styles of glasses etc and stayed with me for around an hour until I picked a pair. I've always hated what I look like with glasses, so it wasn't an experience that I enjoyed. I eventually picked a lovely pair of Karen Millen glasses which I received for 10% off because of my mum's loyalty card with Vision Express. I then got to choose a free pair of sunglasses and was told they'd both be ready to pick up within the hour. £295 later, I can now see with a lot less discomfort, but it'll cost me £4000 for the surgery I need to permanently correct it.
I couldn't be happier with the service I received from Vision Express as they not only provided an easy experience, but made the whole dreadful situation with my allergy much much better. They've also agreed to back me with everything that is currently going on with Loreal. I 100% recommend Vision Express if you ever need to get your eyes tested. They make the eye exam as comfortable as possible for you and have a whole range of glasses to choose from, in each and every price range. They also offer a service that can ensure your glasses are ready within the hour for an extra £5, or if not, you will have to wait up to 3 weeks for them.
*If you're wondering, I'm currently in the middle of a lawsuit with Loreal to get them to repay everything I've had to pay out, and will have to pay in the future because of the damage their mascara has done.
Thanks for reading!
I went for an eye test booked at 12 noon, by 1pm I had had two of the three machine tests (air puff, photo of eye, etc.) but still no test. Eventually 20 mins later I had a test. The optician was very quick and I felt as though he had not really done a good job. This proved to be correct, they made up a set of specs and it was worse than not wearing my glasses at all. I told them, they said they would check the glasses. I was asked to come back next week. I only went there because I needed them in an hour as my current glasses were broken.
So I returned the following week and tried on the "revised" glasses, they were the same - in fact they had not bothered to change anything. Again I waited and they asked me to come back in an hour or so and have a retest. When I got there as requested I waited for another hour before they retested me. Then they told me that my prescription had changed from the previous week! They tried to convince me this was because my eyes were sensitive to small changes rather than the first optician had got it wrong. I then waited for another thirty minutes before another assistant asked me for my glasses. I told her I did not have any - my patience had run out, two whole Saturdays wasted and still no glasses. I asked to see the manager.
The manager turned up ten minutes later and I explained what had happened and said I would pay for the original test, but I wanted the remainder of my money (over £200) back and a copy of my prescription so I could go to an optician who valued customer service and was capable of dispensing glasses. She said she could not give me a refund because it was not policy to do so. It took me another hour of arguing to get my own money back and get out of the shop.
The staff are totally incompetent, rude, unhelpful and their prices are a major rip off.
I lost my glassed a few weeks ago and had been walking around unable to see anything to wait until I had been in my new job a respectable enough amount of time to claim the free eye test and glasses they offer! As my glasses were free I can't really comment on value for money. I went to branch on Chiswick High Street in London.
On the day of my appointment I got a friendly text message reminding me about it which I thought was a very nice touch! I was approached immediately and was seen on time. The optician himself was very friendly and professional (and handsome which always helps).
The test was much like any other eye test I've even been to. I won't bore you with the details but my prescription hasn't changed for 12 years and they came up with the right one. I was offered the chance to have them take a photo of the back of my eye for them to compare at my next visit to catch the early warning signs of any eye problems for an additional £8 but wasn't pressured when I declined. I haven't been offered this before and it might be good for someone who is worried about their eye health. He asked if I had considered contact lenses but again, when I said I didn't want them there was no pressure to consider them.
After my main eye test I was taken into another room by another man (I think he was a trainee optician) for the usual thing where they make you look at a hot air balloon (I have never understood why but it has happened at every optician I have ever been to) and the horrible glaucoma test (where they blow air into your eyes). He was very patient with me when I failed to keep my eyes open for the glaucoma test, even though he ended up having to repeat the test about 5 times for each eye.
After my appointment I was told I needed glasses and they would do them for me for free under my employer's eye care plan. In the past at this stage you are often given the hard sell as most employee plans only cover basic lenses and frames and you can pay extra for upgrades such as anti-glare etc. I wasn't even offered these. I wasn't planning to take these but if I had been I may been a bit annoyed at them not being offered. It was nice not to have to repeat that I didn't want them over and over to someone who is after commission as I have had to at other places though.
I was told that my glasses would be ready in 2 weeks and that I would get a text message when I could pick them up. As my glasses were free I didn't mind the wait but I think it's a bit too long if you are buying an expensive pair. As it happens they were ready within 10 days. I am very pleased with my glasses. They were exactly what I ordered and it's nice to be able to see properly again.
I have used Vision Express as the provider for both my glasses and my contact lenses for over two years now without any complaints. For my glasses, I was offered two pairs for the price of one; of which one pair could be bought from within their 'designer range'. The glasses on offer were of a wide range and variety, and as a person whose not entirely comfortable trying on, let alone wearing glasses (I don't own sunglasses for this reason), I found the staff really helpful and gave me the confidence to choose two frames which I would never have chosen without their enthusiasm and support.
For contact lenses provision, I am a member of their direct debit scheme, where, for £12 a month I get my contact lenses sent to me every four months by post. I find this really useful as often, due to working commitments, I would find it hard to go and physically pick up my lenses from the store. Along with the lenses, I get four bottles of contact lens solution and two spare contact lens holders, and so I never have an excuse not to use new solution or clean lens' holders. When I do visit the store, the contact lens department is housed in a separate section from its main spectacles department, which is on the whole beneficial as you get to skip the queue of those waiting for eye tests etc. I did however find it frustrating on a couple of occasions on sundays, as the contact lens department would be closed and so despite the store being open, there was nobody to help me with specific lens' enquiries.
Another admirable aspect to Vision Express is that when on their direct debit scheme, when it comes to the time for you to have your annual eye test/vision check-up, they will refuse to send out your next batch of contact lenses until you have had them done. I think this is a responsible move by the store, as I know that otherwise I, among others, would be tempted to put off having such tests done, when in reality they are very important, particularly if you are using glasses/contacts for driving etc (I have had to have my lens' strength increased three times since I first started wearing them).
All in all, I have been really impressed with Vision Express and its customer service is, and always has been, excellent and I would highly recommend this store to anyone.
Im on incapacity benefit as i can hardly walk & went for my 1st eye test at the Cwmbran branch in the town center,I ha eye pressure test & a eye yest,the guy doing the eye test kept dropping all the test lenses! which should have se alarm bells ringing! he proceeded to ask me questions i.e can you see the text on wall 1.the same 2.average 3.blurry then got impatient with me as i asked could he repeat it again as he seemed to be rushing me,I then chose fames which i thought would suit me & was also talked into getting bi-focals ,anti scratch lenses & anti glare etc etc & i would get a good deal due to being on benefit Hmmmm yeah right! i had to pay over £300!! which left me with no money When i collected my glases i couldnt see through them! & they tried to tell me Ahh its because they are new You need to get used to them after suffering them for 2 weeks i took them back & complained & also that the glasses did not sit right on my face i seemed to be looking over them all the time! I was given another eye test by a different guy who discovered the 1st eye test was wrong & i had to have stronger lenses! *sigh* so chose lighter frames & was told they would be ready in a week 2 WEEKS later i collected them oh joy they seemed great!..& within 6 weeks the glasses frame colour (Designer) seemed to be flaking off & i noticed a few scratches on my anti scratch lenses! even though i carry them in a case!..Grrr emough already! took them back & with a sweet smile the girl assistant told me Im sorry we helped you once for free now you wil have to pay for new lenses which is over £90! & New frames we will take a 3rd off! so im left with a total piece of junk!
My overall view?
DISGUSTING SERVICE & i wish i had never gone in that low rate store..I have now seen many complaints about them In future i shall go elsewhere!
Vision express in Peterborough have misled and lied to me on at least 2 separate occassions. Their after service is terrible. I have complained but the manager in peterborough has not even bothered to return my call!! I would not recommend anyone to use them.
My son has needed glasses for longsightedness since the age of 2, and I have had a lot of problems finding suitable frames for him. As his sight is very poor, he has his eyes tested at the hospital rather than the optician, and the orthoptic department then issue me with a prescription which I can redeem at any optician on the high street.
The first time I did this, I went to Boots, which was awful. The frames were very narrow and as you can imagine, my 2 year old broke them regularly, which the staff took great issues with. Next time we got a prescription, we took it to 4Sight, which had wonderful staff, but again, a poor range of frames and we found that the glasses from here fitted very poorly, either slipping off his nose or pressing very hard and leaving a mark. This time, I decided to give very careful thought where to redeem the prescription, as he would be wearing the glasses for about 18 months before I got a new one.
I first considered Specsavers, but the branch was heaving the day we went in, and the waiting list to see someone was very long. I respectfully declined and went round the corner to Vision Express. I had walked past this store lots of times, but never actually been in, so I was pleasantly surprised when I entered the store. The store was open plan, and through the window, you can actually see them making the glasses. The store is clean and light, and, most importantly for me, not too busy or crowded. I could see that there was a really good range of frames available, and I was very glad that they weren't all the narrow rectangular type that I keep seeing everywhere else.
The kids range of glasses was excellent, even better than Specsavers, whcih I regard very highly. They have a variety of sizes and shapes, as well as some frames with cartoon characters and logos.
After a short while browsing, a very friendly assistant came over and asked if she could help. I didn't feel that she was intrusive or pushy in any way, she was really nice and helpful and willing to advise me on what was the best frame for my child. When I showed her the prescription, she advised that my son would be best with a rounded frame that covered the whole eye, rather than ones that he would see over the top of. She showed me a few different styles that would suit him and we tried 3 or 4 different frames before deciding on a nice pair for him.
She then called us over to the desk where we were "processed" quickly and efficiently, which was great, as my son was getting very wriggly at this stage and moaning that he wanted to go to McDonalds! The staff were very patient and kind and treated my son and I in a very kind manner. I didn't feel that they were getting irritated by us (unlike the Boots staff!). An expert came in to take precise measurements to that the frames would fit my son properly. The lady explained that as they were a very strong prescription, they would not be available as quickly as normal glasses, but they would have to order the lenses in and they would ring me when they came.
A week later, I received a call and we went in the branch to get our glasses, which were fitted and checked quickly, so we didn't have to hang about waiting. They gave my son his own case and bag to carry the glasses in.
I would highly recommend VE for glasses for children. The branches are spacious and welcoming, with a good choice of frames. The staff are helpful and knowledgeable and the service is quick and efficient, but also personalised, so you feel like a person rather than a number. The staff are really interested in geting the right shape and style of frames to suit the individual, and with such a wide choice, there is something to suit everyone, young and old.
My friend's mother , who's 78, went to Vision Express in Jersey for her eye test. She's a bit dotty and she was told she needed new glasses. So they sold her a pair of gucci glasses for £800, and she signed the cheque there and then.
Subsequently my friend (who was absolutely shocked) went to the store to complain that she had been taken advantage of.
They wouldn't have any of it, and they refused to discuss the matter with her, stating that for 'Data Protection' reasons they could not discuss her mother's circumstances or the events surrounding her purchase.
My friend is quite disgusted, her mother was accompanied by a friend, and the friend has told us that my friend's mother wasn't given any choice for a cheaper option.
Personally, I think that it's a complete ripoff, and that Vision Express have taken complete advantage of an elderly lady who didn't really realise what she was being roped into.
The whole situation has been made so much worse by the fact that they refused to cancel the order or refund any of the money, my friend shopped around and found that her mother could have purchased the same glasses locally in Jersey for less than £100.
The staff are rude, and they are only interested in preying upon elderly people and extracting as much money as possible from them.
I have been telling everyone I know not to use Vision Express in Jersey because they're not behaving honestly.
Has anyone had similar experiences?
Just a quick review about vision express silverburn in glasgow, absolutely fantastic service!! The eye exam was exceptionally thorough and although they do cost slightly more than say Specsavers, I do believe you get what you pay for! Highly recommend this branch to everyone.
My wife started to use Vision Express almost by accident. She'd broken a pair of glasses (apparently you can't sit on them!!) and needed a replacement pair fairly promptly. We stopped using our regular opticians due to cost and pushy sales staff (no names, but should have gone to...............) and going through an internet based company would have taken too long. So walking around our nearby shopping complex in Milton Keynes and trying some of the opticians there (where many quoted days before delivery) we ended up in Vision Express.
It kind of drew us in because it was a very bright and open shop with frames down either side, well lit and clearly labelled as Men's, Woman's etc. It has an almost clinical interior (which seems to be standard for Vision Express shops) with a tiled floor and white walls. But what really caught our eye was that fact that it had what appeared to be an Optical Lab in the middle of the store.
When we asked about how quickly they could do a replacement pair of glasses, they said that, depending on the prescription, they could have them done within the hour. After hearing quotes of days with other opticians, I asked again, and they confirmed that it could be within an hour because they make them up within their Optical Lab there and then in-store. In fact, if you wanted to, you could watch them being made. That sort of speed of service kind of hooked us in.
Now the whole process from start to finish was very quick. Towards the back of the shop they do that dreaded puff in the eye test (which leaves you blinking tears in your eyes for ages afterwards!!) followed by the eye tests where you read the letters etc and are asked that 'tricky' question of 'Is it better with lens 1 or 2?'. Luckily the wife was having the tests done because I get confused trying to tell the apparent microscopic differences between lens 1 and 2. With all of this, the staff seemed very caring, explaining everything that they were doing and why they were doing it.
You're then left to choose a frame and the shop assistants will show you where the ranges are, although I found it pleasing to note that they left us alone to choose a frame rather than them recommending a frame to us. Price wise, ok, I've got a gripe about paying £150+ for frames that only cost £50 on the web, but these Vision Express prices seemed to be a lot more reasonable than the 'Should have gone to' brigade's prices. Still more than the web based companies, but we did need the glasses fairly promptly, so we would have to pay the extra.
Once you choose the frames, you're seated at one of their consultation tables that line either side of the central Optical Lab, where your measurements etc are taken. At this point, with previous bad experiences from the 'Should have' brigade, we were gearing ourselves up for the hard sell extras chat - the extra costs for the anti-scratch coating, anti-glare covering, the bird poo deflector surface etc (not sure about any anti-sit on coating!!). But it didn't happen. The sales assistant simply said, we can do this for that cost and that for this cost, and that was it, leaving us up to choose. So no hard sell, well at least not at this branch of Vision Express.
We were then told to come back in an hour. So we did some shopping, came back and they were ready. Final fitment by the sales staff at those little consultation tables again and we were away. Start (from when we first entered the shop) to finish was under 2 hours.
Looking back it was those little touches that appeared to make all the difference. The caring staff looking after you and leaving you alone to make your own decisions. The reasonable prices with no hard sell. That 1 hour speed of service. They all add up to a pleasant experience and good customer relations.
Other high street opticians should take note.