* Prices may differ from that shown
We're really pleased with our new bed frame. The shopping experience was really straightforward and Lucy at the Clapham Junction shop was very helpful, reminding us of key considerations and patiently answering all of our questions.
Delivery was bang on time and the bed was up and running in not time at all - thanks to Team D (Lucas and Lucas).
Very good service up to the point of the delivery guys putting the bed frame together when it sloped at around 40 degrees. This was around 10.30am - I was leaving London at 1.45 and someone was due to sleep in the bed that night. Team S - Dave G and L Harris - managed to take the dud bed away and return at 1.30pm to put together the right bed - very impressive service and delightful guys.
Slightly worrying was that I was their third delivery of the morning and the second one that had to be removed as it was incorrect.
Very easy to deal with on the telephone - excellent customer service.
I'd been a bit resistant to Tempur mattresses but Dennis at the Camden store was extremely informative and helpful - no pressure, even from the mattresses - and we opted for a Tempur Cloud 21 which we thought was the most comfortable. Mick and Fabian were helpful, nice and quick with their delivery. The mattress DOES take some getting used to, as Dennis and the info booklet warned us, and my husband (who has bone cancer, and hence lots of difficulty in finding a comfortable position in which to lie) is still getting used to it, but I think he will. I love it: it's like a kindly welcome every time I lie on it.
A little early to judge the bed (though first impressions are good) but nobody could have been more pleasant, efficient and effective than Team A (Mick and Fabian) who delivered the bed and erected it. A really good service. D&L Northants.
Wonderful service from Mick and Khalid (Team A - or should that be the A Team!) today who brought my bed and set it up with no fuss and fast. It's beautiful. And the mattress (Grand) is a dream. I bought online, and was looked after every step of the way by Charlotte Povey, who made sure I had thought of everything crucial - size, access to flat, colour and gave friendly, helpful advice. I felt very looked after in the process. Warren Evans really deserves its reputation.
The customer service lady, Amy in Brighton' s store was very attentive, giving us the advice we needed. After we purchased the bed, she kept up great lines of communication.
Team R, Daniel and Kevin, were the best delivery men we have ever encountered, we were having a carpet fitted and timings merged into each other, they were very patient, waiting until it had been fitted and then installed the bed for us. They were really great.
The bed itself is smashing, great value for money, looks really stylish, the mattress is exceedingly comfortable, we have been sleeping perfectly since purchasing the bed.
Took a risk and ordered online without going into the store. Very pleased with the result. Had a bed, matching under bed storage ( which is usefully bigger than expected ) and two side tables. All products are well made and great value.
After sales service was excellent with a swift phone call to discuss delivery options. A few days later I was given a 3 hour slot with confirmation that the delivery team would ring on the day 1 hour before they arrived. I got the call on the day and Team D ( Lucas and Lucas ) were great - polite, on time and they built the bed very well and very quickly.
Overall, excellent in all respects.
The Kingston branch sales assistant, Sana, was very pleasant and helpful. The delivery men, Khalid and Mick, were polite and assembled the bed and mattress quickly and tidily.
Our new bed is great. It looks stunning and it is so comfy. The service in Warren Evans was so helpfull as well! The staff in the showing room by Colombia Road is great as well as the boys from Team A (Mick and Khalid). They put together our bed in like 2 minutes! Well done! Would recommend to everybody!
Love, love, love my new bed. The only part I hate is having to get out of it in the morning. Thanks to Team D, Lucas and Lucas for their prompt, polite delivery and setup. This is a company which understands customer service and delivers on its promises.
Great service from the show room to the delivery team. Team D Lucas & Lucas were polite, quick to unload and build the bed. Would recommend Warren Evans.
Great service from shop and delivery team a. Thanks guys. Beds look great!
Bought a mattress from Warren Evans - it is lovely, comfortable and supportive. Prompt delivery with very polite delivery gentlemen who take it straight upstairs for me.
No problems, highly recommend.
This is the second bed that we've bought from Warren Evans. We cam back because both the product (quality & price) and the customer service were both excellent.
Customer service when ordering were really helpful. the delivery date was as promised. On the day, the delivery guys (Mick & Khalid)kept us informed of their arrival. It was at the end of a long day for them but they were cheerful and friendly - no complaints about having to climb up two narrow flights of stairs with everything. Fast and efficient, and cleared up too. And the bed is a dream.
Had a really easy and good experience with Warren Evans and their delivery folks. Ordering the bed was easy; delivery date and window easily identified; confirmation of when delivery was happening. And the two men (Team A!) did a quick and nice job putting frame together, setting up the mattress and taking away refuse. Really much more pleasant than experiences with big department stores.