Newest Review: ... to sleep on. As advised we visited the new Brighton store so we could try out the various options. Parking available but tricky to ... more
Great service in store and through delivery
Author Name: M Cummings
Advantages: quick delivery, big range
Disadvantages: extra delivery charge
I ordered a new bed and mattress online after visiting the showroom at Columbia Road. I found the choice to be extensive and staff helpful and not pushy. We ordered a super king bed but when the delivery came the guys were able to explain why it wouldn't go up the stairs and were happy to take it away and replace it with a smaller version. This was done quickly and the extra money refunded straightaway. I do think instore staff should be better trained on how mattresses go upstairs and which ones can be bent if at all.
We noticed after about 3 months that some of the slats were leaking so today they were replaced and a new mattress given becuase of the sap damaging the mattress. This was quickly arranged and no charge made for this. I think the service is excellent and have found both sets of delivery guys to be friendly, professional and careful with furniture. The beds are great quality and definitely recommended!
Summary: Excellent product