DO NOT USE (Waterstone's)

Member Name: batmanstu

Product:	Waterstone's
Date:	26/02/09 (18 review reads)
Rating:

Advantages: Dont make me laugh

Disadvantages: rubbish customer service, no delivery after 3 weeks and couldn't refund onto my gifcard

On the 9th Feb 09 I ordered 6 books from here. They have been sitting with the status 'on order' since then despite not saying that they were not in stock when I ordered.

I ordered on a giftcard and the books were being delivered to the store.

Today I phoned (for the second time) and was told that several books were sitting in the warehouse but they could not give a delivery date. I asked to cancel and was told I could but that I could not get the money back on my giftcard but into a Watersone's e-account. This left me with the unacceptable option of HAVING no choice but to order from them online in the future and risk this issue all over again.

Incidentally, an employee of a Watersone's 'bricks and mortar' store had no idea as to why the giftcard could not be credited and seems concerned that they had since lost customers through this.

I would not recommend Waterstones as a bookstore to buy online. Go to Amazon instead (they could have delivered just a few days later as everything was in stock.)

Summary: Slow service, bad customer service and am trapped in an online sale despite paying by gift card