Newest Review: ... customer service. I explained the situation, and was told that I had to wait till the 7th February then they would class it as lost in ... more
Poor Customer Services
Member Name: GmA100
Advantages: Large range of parts - if they are actually in stock ?
Disadvantages: Poor Service, no desire to help, inefficient system
Tried to order a belt on-line but the web page would not allow me to select next day delivery. Phoned in the order only to be told at 17:01 that I had missed the 17:00 deadline for Next Day delivery. OK so I was 1 minute late - my fault. Asked for a Next Day delivery for the following day - No not possible - System would not allow this. Ordered with standard delivery. 2 days later the belt had still not been dispatched. Asked if I could upgrade to next day delivery to ensure that I got the part the following day - NO can't do that the system doesn't allow it.
No desire on the part of the Customer Services to help in any way, Very poor and the system they use doesn't seem to be any better.
Will not use again
Still haven't received the belt !!!!!!
Summary: There are more helpfull companies out there
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