Newest Review: ... customer service. I explained the situation, and was told that I had to wait till the 7th February then they would class it as lost in ... more
Excellent after sales service
Author Name: Norma
Advantages: Excellent after sales service
Disadvantages: Ordering on the Internet always has some uncertainty, but at Buyspares this is now a lot less
I wanted to replace the glass bowl of a kitchen appliance: a Lakeland mini - chopper which had been accidentally broken. The appliance had ben a recent birthday present and I was upset that it was apparently now not offered for sale by Lakeland.
After searching on the Internet, Buyspare.com seemed to have just what I was looking for. It was a Russel Hobbs bowl but looked just like the bowl I needed. The item arrived in about 7 days and proved to be ideal in all except that the spindle did not fit my Lakeland motor. I was prepared to accept that the error was my fault, but then an email from Buyspares arrived asking if I was satisfied by the service received. I gave the sorry story and was told by reply that Buyspares were prepared to refund my money. This has now happened, so I am one very impressed customer who will certainly look to the Buyspares website when I need any replacement parts for things in future.
Many thanks for excellent service
Summary: Will use Buyspares.com again and would recommend the site to others
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