Newest Review: ... away that the lens was not my prescription. I have worn varifocals for over five years without any problem but this pair was unbearabl... more
Offered a 30 day money back guarantee but now refuse to refund. Cheap nasty frames with wrong lens
Member Name: themarle
Disadvantages: Risk losing your money. Loads of hassle. Rude customer service staff.
I was so excited to think I could get two pairs of varifocals for £166 however my excitement was short lived. Firstly I only ever received one of the two pairs I ordered but this turned out to be the only positive aspect of my relationship with this despicable company. The first pair arrived very quickly but when I tried them it was obvious straight away that the lens was not my prescription. I have worn varifocals for over five years without any problem but this pair was unbearable to wear. The frame was very cheap and tacky. I returned them promptly and asked for the second pair which had not been dispatched yet to be cancelled. Owing to the 30 day money back guarantee I took for granted that I would get a full refund as described on the homepage of the web site. Unfortunately not. The customer services said I should refer to the terms and conditions. But it did not say this in the bold wording "Full refund if returned in 30 days for whatever reason" . It was obviously a con and when I pointed this out the home page wording was removed within a day of my reporting this to Trading Standards. To make matters worse I have now had to contact my credit card company to get any refund as they will not refund my money (any of it, it seems) The customer service staff must be trained to answer any queries with untruths as they are full on with arguing with you and trying to palm you off with pathetic excuses as to why the customer is always wrong and they are always right. My advice keep your money safe and don't touch this company with a bargepole. I have got to give a minimum one star in order to complete this review but trust me one star is exceptionally generous.
Summary: SHOP ELSEWHERE. BEWARE THIS RIP OFF COMPANY