by - written on 29/04/13
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I bought three pairs of glasses, they all fell apart within three months. You could get better quality frames from a Pound store. Laughable "Customer Service".
by - written on 20/01/13 (Very useful, 105 readings)
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I was so excited to think I could get two pairs of varifocals for £166 however my excitement was short lived. Firstly I only ever received one of the two pairs I ordered but this turned out to be the only positive aspect of my relationship with this despicable company. The first pair arrived very quickly but when I tried them it was ... Read the complete review
by Sarah Tilley - written on 29/10/12
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Bottom line - I'm still waiting for my money back after they abruptly cancelled my order on 16th October because I was buying them for my 15.1/2 year old son.Very very argumentative and apauling customer service.They do not respond to my calls and I'm waiting for an e mail.Terrible service, arguing with me over the phone, telling me my order was stuck in a pile with Royal Mail etc etc. Lying about next day deliveryIn fact EXACTLY the same service and experience as the previous comment but our order was cancelled so we are now not expecting the glasses.Have they gone bust?I am very angry and frustrated and want my £103 back!!!
by F morrison - written on 27/09/12
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Ok, it started when I booked and paid for a 3 Day Weekend Bahamas Cruise service for a pair of NON prescription sunglasses. I posted the glasses via recorded delivery and after not hearing anything to confirm they had received them I called them to be told I should have got an email. No email but no big deal, and apparently ... Read the complete review
by - written on 05/05/12 (Very useful, 523 readings)
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~Reglazing an old friend~ After going nearly five years without needing to change my prescription and consequently my glasses, I started to sense that my sight was not as good as it had been. I phoned the local Specsavers and trotted off for my appointment, leaving not long after nearly £200 worse off after succumbing to the ... Read the complete review
by John-paul [Last name private] - written on 30/04/12
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I ordered from directsight.co.uk a month ago, the glasses I ordered were taking a long time, after emailing they told me there waiting for there Ray Bans to be shipped from Italy due to some warehouse production delay.I was starting to think they was like wantglasses.co.uk (scam website) whom I lost £90 too :( So I cancelled ... Read the complete review
by Jacqueline - written on 02/04/12
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The customer service at DirectSight is terrible; they are unwilling to help in the event that the glasses do not fit your face properly. They have listed the "Direct Sight Returns Policy" incorrectly on their website, stating that you will receive a refund as long as your items are returned in their original condition. They ... Read the complete review
by Alex Jonas - written on 01/04/12
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It would appear that the bust company Wantglasses.co.uk is now trading as Directsight.co.uk. There are lots of reviews saying Wantglasses.co.uk have taken payment and not delivered......run off with the money! Prceed with caution! One thing is for sure both companies are run by the same guy...... Joe Sammons.
by stan johnston - written on 04/02/12
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It took over a month for delivery, despite original promise of 7 days and many changed stories. Never an apology.Glasses were useless. Couldn't see properly so sent them back.They said it took a month for them to receive them despite the signature on the recorded delivery saying to took a day.Initially they said one lens was wrong, then said they were correct.The only refund I was offered was £70 on a £215 order.Total rubbish.Do NOT buy from these people.
by YYC - written on 06/01/12
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Ordered end of November for a pair of sunglasses. Never told they were not in stock, kept chasing and 3 weeks later they sent me the wrong pair. Was promised to be given a refund without having to return the glasses but then 1 week after still no refund. Contacted them again but spoke to different people and was told won't get refund unless the wrong glasses are sent back. Treated me like a liar even though their employee offered something he shouldn't. Just basically been messed around for about 6 weeks and they don't seem to care if you are not happy with their service. Will never use again.
by - written on 19/08/11 (Very useful, 120 readings)
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For anyone who hasn't come across them before, Direct Sight are on online retailer selling prescription glasses, designer sunglasses and other non-designer frames (plus driving glasses, reading glasses, etc). I was originally attracted to Direct Sight by their prices; they have a claim on the front page of their website which ... Read the complete review
