I sent my tomtom to this company more tha one month ago from Italy. They phoned to inform me about the cause of the fault and told me that they needed 2 weeks for repairing the unit. Now, after 5 weeks, I didn't receive any news. They don't reply to e-mails. It's better to avoid them at all.
Communciation is very good but the part I needed was faulty, they returned it to me but had damaged the sat nav casing when getting the screen out.
Before I posted it to them I recorded a video of the sat nav as it was only 4 days old (to prove it was posted in 100% mint coindition), on return I also videoed it being opened by myself (to prove it hadn't been tampered with) and it was damaged.
They admitted fault but said there was nothing they could do. Awful, simply awful. If they had told me before there was a risk of damage I could have made a consciuos decision as to whether to go ahead or not.
They have lots of happy customers im sure but when it comes to a miistake they just bury their head in the sand.
This company failed to repair my unit, failed to honour their no-cure-no-fee policy, and then failed to reply to my e-mails.
I sent my Tomtom sat nav to Sat nav repairs about 2 months ago. It was returned to me, and when I used it again in the car it started smoking from where the charger plugs into it. The company asked meto return it with the charger,whichI did. After pressing them they said they would refund me the return postage. They finally returned the again mended sat nav. However there was no charger returned and no refund of postage. I pressed for both and finally they refunded the postage, but I had to threaten legal action for this. They eventually sent a one liner saying the charger was broken nd that they had 'disposed of it'. They hadn't asked me this, and when it was sent to them it was working, it certainly wasn't the original issue with the sat nav. Would give a zero review star rating if the system would let me.
Poor service, being ignored by the company, not good customer service. Certainly will not use again and will not recommend.
My wife has a TomTom 701 satnav which I bought her some years ago. Her work requires her to travel quite a lot and often to new locations so a functioning satnav, for her, is not just a "Nice To Have"; it is essential and a complete disaster when it stops working, which recently it did. It wouldn't switch on no matter what we tried; it was quite obviously broken.
I must admit that I was seriously considering buying a brand new one and was already browsing the Web for more up-to-date models with better facilities. The TomTom 701 is one of the older, more bulky models but my wife isn't particularly bothered about that and just wants one that works and works the way she wants it to, which this one does, or does when it works.
So, instead of looking for good deals for satnavs I started looking for satnav repair businesses advertised on the Web. There are quite a few of them but most of them didn't provide any indicative repair costs or if they did, were quite expensive. Eventually I came across Sat Nav Repairs. The website looked very professional and it suggested that they claimed a competence in repairing most brands of satnavs and other similar driving aids.
Of course, anyone can put up a professional looking website; it doesn't mean that they are a professional or even a competent organisation, so I looked to see if anyone had reviewed them as a user experience. Dooyoo had nothing to offer nor did Ciao, nor did I find anything else anywhere else either.
The website offers a list of types of problems and the one we were experiencing was included. Clicking on this and asking for an on-line quote returned a figure of just under £35, a lot less than I had been quoted elsewhere and a lot less than even the cheapest new satnav I had found on the Web. The company does cover itself by stating that if, on examination, the device is found not to be defective in the way anticipated and that the cost consequently is higher than indicated, the customer has the right to accept the new quotation or having the device returned as-is, though there is a charge of just under £10 for the diagnosis time. That sounded fair enough and so, as there hadn't been anything on the Web actually negative about the company (you can be fairly sure that if anyone has had serious problems they would have made it known) I decided to take a chance.
I posted it off to their West London address, well wrapped in bubble-wrap and in a Jiffy Bag, Recorded Delivery. It obviously arrived promptly as I soon got an email from the company stating that the repair had been carried out and I should make payment. I had already indicated for the device to be returned Special Delivery so the total cost was just under £42. They accept payment in a number of ways, including PayPal. I chose credit card, which is also processed by PayPal but doesn't actually require a PayPal account, which gives me some protection in case of problems. I soon got a confirmation of payment.
The satnav was returned within a couple of days, a total turnaround of less than a week. Not only that but it was now working perfectly and has continued to do so since. The company offers a 90 day warranty on its repairs (except for water damage repairs - 30 days) so I felt fairly confident that the work had been carried out as stated. Let's hope my confidence is deserved!
I have to say that based on my experience I am more than happy to recommend Sat Nav Repairs if you too have such a device in need of service. The whole process was easy to navigate (sorry, couldn't resist the pun) and pain-free. I would have no hesitation in using them again, though let's hope we never have a need!
UPDATE - Jan 2011
The satnav continued working for just under two months and then failed again, seemingly with exactly the same fault for which it had been sent for repair originally. As it was still covered by the 90 day warranty on repairs, I sent it back again. Within a couple of days it was back with us again and, so it seems, once again working.
Not only that but the software and maps had been brought up-to-date, a job my wife tends to ignore!
No quibbles or arguments from SatNavRepairs. They honoured the warranty immediately. That's what I like to see: a company you can trust.