virgincars.com

Like one of the other members of this site, I ordered a VW Touran in January of this year and paid an immediate non interest-bearing deposit. The car was due for delivery on 3 May, a wait of 14 weeks. Unfortunately a week before I was informed that they had a problem with their supplier and were having to re-order the vehicles. The expected due date was now 8 June, a wait of 19 weeks. I made several calls in the run up to 8 June to confirm that the car would be delivered as scheduled and was told that it was still on the system for an 8 June delivery. 8 June came and went with no communication. After sending an e-mail of complaint, I was informed that ...  Read the complete review

I ordered a VW Touran from Virgin Cars in February as the price was cheaper than a dealer and they said they would deliver within 8 weeks. But then everything started to go wrong.... I received one phone call from the virgin cars customer service people telling me of an expected delivery date - this was the first and last tine they ever called me. The delivery date sailed past and they had no news. The car was apparently subject to 'a delay' and I have been left high and dry. It is now late May and I phone every day not to get my car but to get news of when I might expect to hear about when they might get some news about the car. They ...  Read the complete review

I recently finally recieved my car after waiting over a month. They pestered me every day for my money and then went quiet. After numerious phone calls from myself i finally got a registration number, but did i get a car? no just empty promises ,like were waiting for the car to be delivered ,we will ring you back tomorrow, it should be delivered tomorrow ,the delivery driver run out of hours. This went on for three weeks, when we finally got the car it had an extra 1000 miles on the clock and then they tried to knock our part ex down in price , i stood firm and threatened to cancel the deal ...  Read the complete review

I ordered an new Audi A3 on a 4-8 week (estimated) delivery date. At week 9 and after receiving no calls from the sales staff I enquired as to the whereabouts of the vehicle. It took over 10 days of constant calling to be finally told that I had a further 8 weeks to wait. I am now entering week 18 of my 4-8 week order. Virgin Cars still can not give me any information as to where the car is. At no point have they offered any information without me first having to call them. 3 seperate sales staff have promised to call me back and failed to do so. Anyone placing an order should read the small print. For example they add 30 days onto the delivery date before they ...  Read the complete review

Having recently bought two cars, one from Jamjar, which was a desaster - one from Virgincars, which was great, I can only recommend the latter. They really succeed in customer service (I am not an employee and I can't stand Richard Branson, so this is no plug!). They take care of you from the word go, sending you a detailed welcome pack, punctually updating the individualised section that lets you keep track of your order and sending you another information pack towards the end of the waiting period that informs you about the delivery process. Their telephone staff is friendly and competent and they phone you back when they say they do. The only downside is the very ...  Read the complete review