Virgin Cars - why bother? (virgincars.com)

Member Name: cavilln

Product:	virgincars.com
Date:	28/05/05 (566 review reads)
Rating:

Advantages: if it worked it would be great

Disadvantages: the cars do not exist

I ordered a VW Touran from Virgin Cars in February as the price was cheaper than a dealer and they said they would deliver within 8 weeks. But then everything started to go wrong....

I received one phone call from the virgin cars customer service people telling me of an expected delivery date - this was the first and last tine they ever called me.

The delivery date sailed past and they had no news. The car was apparently subject to 'a delay' and I have been left high and dry. It is now late May and I phone every day not to get my car but to get news of when I might expect to hear about when they might get some news about the car. They cannot tell me if it is one week or one year away.

When I started to threaten them they offered me an alternative car - the wrong engine size, the wrong colour, no accessories, no alarm, and still three weeks (esimated) to wait. I refused this but this means I not only have no new car I have no idea when I might get my new car...

What use is a cheap price if the car does not exist? What use is it to have a customer service department if they tell you absolutely nothing every time you call? What use is it to have a brand like virgin if they sell you only false promises? And to rub salt in the wound, they tell me that if I cancel my order I will have to pay a £69 fee. For what?

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