Service Quick, Delivery Costs Rediculous (24-7Electrical)

Member Name: Joe Bloggs

Product:	24-7Electrical
Date:	16/07/07 (112 review reads)
Rating:

Advantages: lower cost products

Disadvantages: extremely expensive delivery charges

I ordered a fridge from Amazon and it turns out its being handled by 247electrical. I was a bit concerned about the delivery as I work 9-5, mon-fri and wouldnt be around to receive it if it got delivered during the week. The estimated delivery date was from a mon-sat, so I e-mailed 247 electrical to ask if I could have it delivered on saturday.

I got a quick response from 247 electrical via e-mail, but it wasn't quite the response I was looking for. I had already paid £20 for delivery, and it turns out I would have to pay an extra £19.99 for saturday delivery. This seems extortionate quite frankly. I have never understood how companies who sell expensive goods expect that the people who buy them will be at home during the working week.

The customer services rep suggested that I wait for them to deliver it, and they will leave a card saying that they missed me. They will then try and deliver on the next day (which he suggests I take off to receive the fridge). Now, this was a helpful suggestion.. but I just don't understand how this can be cost effective for the delivery company. Surely if this is the general advice given out they will be losing a lot of money.

I havent receive the fridge yet... So I will give another review when I do

Summary: make sure you read the small print