The practice of hosting customer comments is spreading, and a good one, as it allows prospective customers to learn from the experiences of others, and to see how the seller responds to problem areas. I've used this customer feedback as a resource when shopping on many websites, such as Amazon, Homebase and so on. I've bought quite a few items from 7dayshop over the years, and latterly have used their customer-submitted reviews to base buying decisions on.
That has proved to be a mistake. Several items I bought were bought as a result of glowing reviews on the 7dayshop web site, but the performance was drastically inferior to the promise. I guess there's truth in the maxim 'buy cheap, buy often', but even so, batteries that fail totally after half a dozen charge cycles are a poor argument for 'superior performance'. So, I wrote a customer review, and posted it. Nothing. No appearance. I tried several times, taking care to write a factual and impartial review, but it never appeared. Curiously, positive reviews I submitted on other products did make it to the customer review pages.
If my experience is typical -- and I have tried it several times with the same no-show result -- the customer reviews offered by 7dayshop must be treated with circumspection and caution, and essentially unreliable through biassed filtering.
I personally have had no problems from 7day shop, ive bought numerous items from them, from tripods to batterys.
I recently bought a decent digital camera so decided that i needed some bits to go with them.
I was just in luck, there was a top of the rande tripod reduced to about £10, i grabebd this right away, its very durable and made of titanium.
I also managed to pick up a fairly cheap gurillapod(flexible tripod)
Ive had no problems with their price, the postage is included in the item price too, so what you see is what you pay.
There is a wide range of items and i recieved mine in one big order in about 3/5 days, just as stated.
Ive not needed to phone them up for any kind of refund or service so i cannot comment on their customer service, the emails kept me up to date with what was being shiped and when.
I had no problems with them at all and would gladly use them time and time again, they are great for gadgets, electricals, computing goods and photography.
I'll be avoiding 7dayshop in future - in my experience I found them a complete waste of time. I ordered original canon cartridges - the first "multipack" arrived & it had been opened - the cartridges were out of their protective packaging and not factory sealed. I returned them & replacements took weeks to arrive - when they turned up they were exactly the same. 7dayshop's excuse for the replacement taking weeks was that they were out of stock. Fair enough I guess but their customer service was also out of stock then as they didn't think it was appropriate to keep me informed.
I specifically told 7dayshop on the first returns form that I only wanted a replacement product if it was original and factory sealed. Guess what? After waiting weeks for the replacement they were even worse than the first set I rejected. No packaging, no protection. If you want ORIGINAL factory sealed cartridges look elsewhere. Terrible retailer - good customer service costs nothing yet it's clearly above 7dayshop.
I will be avoiding 7dayshop in future - from my experience they're a complete waste of time. I ordered original canon cartridges - the first "multipack" arrived & it had been opened - the cartridges were out of their protective packaging and not factory sealed. I returned them & replacements took weeks to arrive - when they turned up they were exactly the same. 7dayshop's excuse for the replacement taking weeks was that they were out of stock. Fair enough I guess but their customer service was also out of stock then as they didn't think it was appropriate to keep me informed.
I specifically told 7dayshop on the first returns form that I only wanted a replacement product if it was original and factory sealed. Guess what? After waiting weeks for the replacement they were even worse than the first set I rejected. No packaging, no protection. If you want ORIGINAL factory sealed cartridges I recommend looking elsewhere. Good customer service costs nothing yet it's clearly above 7dayshop.
I wish I'd taken notice of the many bad reviews 7dayshop have received on various review sites. I thought I'd take a chance as their prices are so cheap. Well, I still haven't received my order, and am beginning to doubt that I ever will. These guys really don't give a stuff.
I ordered some ink cartridges three weeks ago - some color and some black. According to the website, both were in stock. However, 3 days later I received an email informing me that in fact the color carts were not in stock. Luckily, I wasn't in a tearing hurry for these so I waited. Yesterday, I finally received the colour carts - but the black ones have still not arrived.
I have contacted the company twice about the non-appearance of part of my order, but have been fobbed off. The frustrating thing is that there is no phone number - you can only contact them via the website.
And having done a more thorough search online, there are actually plenty of other stores selling inkright carts cheaper than 7dayshop.
Listen and learn..!
7dayshop.com is an internet based retailer supplying computer and photography equipment and accessories. The business is based in the Channel Islands, so have some advantages over mainland companies where VAT is concerned.
Their website is busy and confusing, with many products being shown on the front page. 7dayshop have a huge product range so the items shown will invariably be ones that the buyer is not interested in.
The site does offer a reasonable search engine from the front page, however. Here, the product type is clicked on (photography, for example) which then opens a second menu for that product range, and a third for manufacturer. The user can also type into a box the exact item they're looking for. A list of matches will then be shown quite quickly.
The store's main focus is accessories; batteries, memory cards, computer memory, blank CD's and Blu-ray discs as well as many other computer accessories. The site also sells video games, mobile phone and GPS accessories, too. Because of the huge range of products on offer, there's a very good chance that the accessory you want is offered for sale here.
The best thing about 7dayshop is the prices. It's important to look carefully, as some prices are similar to those from bigger stores such as Amazon (and I'd much rather use Amazon than 7dayshop if the prices are similar), but many prices are amazingly low. Currently, 2Gb of RAM (PC5300) is available from £16.99 including delivery.
Their Channel Island location means that they are not subject to VAT. For import into the mainland, all items below £18 are VAT exempt, so 7dayshop's already low prices do not attract further tax upon delivery. For items over £18, 7dayshop include VAT in the price so that there's nothing else to pay upon delivery.
These great prices do come at a different sort of cost, however, the customer service is poor. I order from this retailer now and again and find that there's something wrong with about 50% of my orders. Trying to get issues resolved with 7dayshop is almost impossible as they do not respond well at all to complaints about orders.
My last order this week, for two packs of four 1000mAh AAA rechargeable batteries, at only £2.99 per pack (amazing price!) was received within five days. Unfortunately, 7dayshop had sent one pack of 1000mAh and one pack of 800mAh! Not what I ordered (and not what was on the invoice sent with the batteries), but I know from bitter experience that there's no point in complaining as it would take more money in phone calls than the batteries are worth, with no guarantee of resolution.
The website does have more expensive items for sale such as digital cameras and external hard drives, but I would never, ever, buy anything expensive from here. Knowing that there's a good chance of the order going wrong or the item being faulty, I feel it's just not worth the risk. I'd rather go to an online store with a better record than 7dayshop. I suppose you get the service you're paying for.
In summary, 7dayshop is a great online resource within certain parameters. If you're looking for cheap accessories such as batteries or memory (especially if they offer them at less than £18) then this is a good place to get them cheaply. I would do a thorough search of other online shops before taking the plunge with 7dayshop, however.
If you're looking for more expensive items then don't risk your money with 7dayshop. There's a high probability you will end up out of pocket and/or disappointed.
Their website address is www.7dayshop.com.
I first started using 7dayshop after browsing the latest deals on hotdealsuk. A link was posted with a deal for a 2GB micro sd memory card. Often the best deals for the latest memory appear to come from 7dayshop. The ordering process for 7dayshop is straight forward with all the usal security certificates just like any other trustworthy website, place the item in the cart, proceed to check out, enter your credit card details, click the confirm button and wait for the item to be delivered. This is what I have done on two occasions and received my order as expected. The memory cards were genuine and exactly matched the item as advertised on their website. For this reason there has never been a reason to complain or contact customer services.
One point people should be aware of is, delivery times. In general delivery is a bit slower than your average online shop. In my experience orders took around 5 days to a week to deliver. However this was clearly stated at the checkout process. For anyone who is not in a rush to receive their item immediately I highly recommend 7dayshop however for anyone who wants to buy memory to buy for their camera before they go abroad within the next week, it would be better to buy somewhere.
7dayshop really do have some scathing reviews on here....not exactly sure why.
My experience in the 2 orders I have placed with them has been fantastic and the prices are simply unbeatable.
--- Products / Site ---
Primarily I hunt here for photography bargains however there is much much more when you scrape beneath the sites surface. Games, outdoor bits and bobs and batteries are just some of the items for sale, basically I think it's 7daygadgets the amount that's on there but this is by no means a bad thing.
The site has many own brand items that are insanely cheap and wonderfully as they say on the site 'the price you see is the price you pay' this includes delivery!
The site itself is very basic in terms of it looks like it should have had a nice modern revamp many years ago but this is at the same time slightly unfair to say as realistically the product images are good, the description are informative, the prices are brilliant and the layout and ease of use are a dream. Whilst Amazon and Play may have glitzy exteriors, this is expensive web design often and instead of paying for a web design overhaul, 7dayshop have simply kept their prices low. I know which i'd prefer?
Packing isn't ideal and seems to be lacking at times, a bit of extra bubble wrap or stronger brown paper wouldn't hurt? but saying this nothing has arrived damaged and I didn't exactly pay P&P so can't really say much.
--- Overall ---
Customer services is efficient in letting you know when a product is out of stock and when it has been dispatched and sends all other parts of your order out when ready (or did in my case) so that an item isn't holding up the order.
"In 2008, www.7dayshop.com ranked #10 based on market share of visits among all UK websites in the Hitwise Shopping and Classifieds - Computers industry as visited by UK Internet users" - Hitwise.co.uk
7dayshop.com is a great place to go for bargains at unbelievable prices!
Hmm, I have just seen some rather unsavoury reviews on 7 day shop which have lead me to give an account of my experiences with them.
I suppose it is true that when a retailer does something wrong then their response to their error is frequently what decides whether or not a customer returns.
In my experience, over a number of years, I would say that 7 day shop are very good at delivering decent equipment and goods at very competitive prices. Recently they have also decided to waive delivery charges, as a response to the startling success of play.com and other similar online retailers.
There are a number of sections on the site including memory cards, batteries, printer inks, pc parts and equipment as well as a large photography section where you can pick up some very good cameras and other related equipment.
In the past, on a number of occasions, I have bought memory cards, rechargeable batteries and have ransacked their outdoor section; so many great gadgets! We have a camping holiday this Summer and I have my eye on a couple of things, so I will be returning.
To anyone thinking about using 7 day shop I would say give them a go, they have met my expectations every time I have used them.
I have ordered from 7 day shop over the years and not one transaction has been perfect. The items I was prepared to wait for, the wait was eventually worth it. However, whenever you do need to dispute or challenge them, no matter how polite and constructive one is, they deploy procrastination, rudeness and utter contempt for you as a customer.
My recent order was delivered without a working set of batteries and in grade B condition. It took near on a full week for them to get around to responding to my complaint and request for a discount and/or a set of new batteries. There response was immature, rude, not at all customer focused and above all rhetorical about there advertised claims towards good customer service.
Lessons have been eventually learnt with this charlatan lot. I now consider myself a member of the many dissatisfied ex customers of 7dayflop.
Perhaps 7days#ite might be a better name. I would seriously advise against anyone using this company. Terrible customer service, using only the most basic website form. Rude and abrupt responses were the only ones I got back. I recently made the error of buying a digital camera from them. Very cheap, but upon arrival the model was clearly a US/Canadian spec model, complete with US 2-pin charger plug. When I complained that I was unhappy with the product and wished to return it I was informed that i would have to cover postage costs - despite their T&Cs stating that they would pay this for 'mis-sold' items. Whilst they are indeed cheap, it comes at a real price. I would seriously advise against buying anything from these guys - if it isn't right you are going to have your work cut out to get a refund. I am still waiting for mine...
I have been using 7dayshop.com for a few years now. My most recent purchase was last week. I ordered a compact digital camera along with a couple of batteries and a memory card.
7dayshop.com also sells various photography items (such as film, memory, filters, cameras), inkject items, various computer accessories (such as memory, keyboards, mice, cables, readers etc), mobile phone accessories and devices and much more.
As with most shops, it was easy to make an order and pay for it, with the website giving details on postage etc.
It took a couple of days for the order to be processed and dispatched, but I was expecting this as it was noted on the website. My only problem was that I had to keep checking the website to see if my order had been dispatched as I didn't receive a dispatch notice.
The items arrived seperately, the camera a day before the batteries and memory card (as they were dispatched on the same day, I'm guessing it was down to Royal Mail as to why they arrived on different days). All items were packaged well.
So far I've not had a problem with 7dayshop.com
These people are nothing short of con merchants. They take your money, ship a faulty item and dont allow you to return it. No offers of help, simply "we do not accept memory cards to be returned" - amazingly bad.Unfortunately it looks like they do not have to ahere to the Distance Selling Act either. I spoke with trading standards and they are very frustrated that they can not do anything and 7Dayshop are high on their list of complaints.DONT USE THEM - they look cheap but aren't really - plus they've just put themselves up for sale - i wonder if its because consumer laws are shortly to be introduced into Gurnesey :)http://www.turnerbutler.co.uk/memo.asp?id=IU092%20&i=5
Simply the worst online store in the UK. I have twice ordered from them and twice they have failed to deliver the items ordered.I have had to take 7dayshop and email@example.com to court to get a refund.
WHAT IS IT?
First impressions - the name - 7dayshop.com: it could sell anything. It's so generic it could be a department store like Woolworths or John Lewis that, well, just about sells everything. In fact, it's a site (established in 2000) that sells all manner of photographic gadgetry and more:
Cameras, filters, cases, batteries, film, books, computer accessories, recordable media, inkjet cartridges, entertainment DVDs plus (rather bizarrely) outdoor stuff like maglite torches and penknives etc.
Most of what they offer could be classed as consumables and accessories, although they have quite a good selection of electronic hardware such as MP3 players. They do sell cameras but nearly all are disposable ones except for a Vivitar (a budget brand).
On their name - it's a mystery that they didn't come up with something on a photographic theme or along the lines of other photographic retailers like Jessops or Jacobs which sound distinctive.
7dayshop.com though is probably called because it offers you the convenience of taking just 7 days from the time you order to the time the order drops on your door mat. Although a quick glance under 'delivery' and you'll notice that its 'normal' delivery takes normally 1-3 days.
SO HOW WELL DOES IT DELIVER?
I've ordered from 7dayshop.com twice and can say from experience they've kept to the 7 day delivery deadline every time. The first was when they had a free post and packing offer on(fantastic!) The other occasion was when P+P went up to 99p (still very good.) The prospect of low P+P and its offers put me into a mild buying frenzy.
Now it P+P is a (rather pricey) £3.95 for normal 1-3 day delivery service. The price hike is probably down to demand for fast delivery that we've come to expect from companies like Amazon.
I would personally rather wait up to a week for the delivery and pay less as a result.
Among my latest order was an X ray protection bag priced at £9.99 (rrp £16.99), a Fuji Velvia 100 ISO slide 36 exp film for £3.29 and a voucher for E6 processing and mounting for the film (by their partner dlab7.com) for £3.39. I have seen this processor regularly advertised in Amateur Photographer and it has been rated highly in tests they carried out. I was very pleased with the results - there was pleasing contrast and no noticeable colour inbalance.
I have ordered just consumables so far, with items arriving in a jiffy envelope, offering satisfactory protection from the rigours of postal delivery. Perhaps the only downside is that your order may be split into separate parcels. This is to keep each package being under £18 of value - the threshold of being liable for VAT when it is passed through customs.
Being split up, I suppose, is OK, if you don't want to wait a long time for the whole lot to arrive, but can be annoying if you're off on a trip and have the film but sadly no batteries.
WHAT ARE THE OFFERS LIKE?
The company is based in Guernsey allowing them to offer most products VAT free. This is presumably why the offers are a bit lower than the high street.
For real bargain basement stuff there is a special and clearance section.
Hama USB 1.1 Hub 4 port including power supply - Priced at £4.99 (rrp: £24.99)
Samsonite camera case £7.99 was £10.99
Other offers in the main part of the site (at time of writing) included:
Fuji Neopan 400N Neopan Black and white professional film C41 process - £1.89 (normally £3.95)
Apple iPod 40GB 4th generation MP3 player - £265.00 (normally £399.00)
CD-R 80 min 700MB Digital Audio (pack of 10) in jewel cases - £3.99 (normally £4.59)
FINDING WHAT YOU'RE AFTER - IS IT EASY?
Sort of. You can either search by category or by keyword. Or alternatively by 'manufacturer' or 'product reference number' - a good idea if you want to order the same product again the next time you visit the site.
Using the search engine on the site can throw up some unexpected results with similar products (mostly on offer) mixed in.
If you choose to navigate the site by category selection you often have to go through a few sub-categories to get what you want.
For example to get to film:
Click on Photography and Video/ Camcorder then Photographic film. Next you're presented by an array of film brands - Fuji, Kodak, Ilford, Agfa and Konica.
When viewing the Fuji films I had to trawl through listings for a film retriever and scanner before getting to the actual products.
To help you choose, you can read reviews (star rated) of each product. They are few and far between at the moment, so not all that helpful.
Stocks for most products are plentiful. To let you know the fact - you can often see 'STOCK - PLENTY' in the product listings.
WHAT ELSE IS ON THE SITE?
You can sign up to a newsletter which keeps you informed of the latest offers.
If you find a product on their website cheaper elsewhere you can let them know. You can also suggest a product or website.
HOW POPULAR IS IT?
If this is anything to go by: they were rated top ten website by Hitwise (in October - December 2004) and since 30th August 2001 they have served 100,635,420 pages.
WHO IS IT FOR?
For both the happy snapper, gadget fanatic and amateur/pro photographer.
For the happy snapper/gadget fanatic who's after a digital camera at a knockdown price but doesn't take a lot of photos to get through a lot of consumables such as film and batteries. Ordering one or two films for them isn't worth it when you slap on delivery costs on the top.
For the amateur/pro photographer bulk buying (5 or more) offers great savings for what can be an expensive hobby. The range of photographic film is fairly impressive. Although when you get into more specialised equipment such as filters the price is about the same or identical to prices on the high street.
*This review was previously published by myself under the name simoncjones at Ciao*