The practice of hosting customer comments is spreading, and a good one, as it allows prospective customers to learn from the experiences of others, and to see how the seller responds to problem areas. I've used this customer feedback as a resource when shopping on many websites, such as Amazon, Homebase and so on. I've bought quite a few items from 7dayshop over the years, and latterly have used their customer-submitted reviews to base buying decisions on.
That has proved to be a mistake. Several items I bought were bought as a result of glowing reviews on the 7dayshop web site, but the performance was drastically inferior to the promise. I guess there's truth in the maxim 'buy cheap, buy often', but even so, batteries that fail totally after half a dozen charge cycles are a poor argument for 'superior performance'. So, I wrote a customer review, and posted it. Nothing. No appearance. I tried several times, taking care to write a factual and impartial review, but it never appeared. Curiously, positive reviews I submitted on other products did make it to the customer review pages.
If my experience is typical -- and I have tried it several times with the same no-show result -- the customer reviews offered by 7dayshop must be treated with circumspection and caution, and essentially unreliable through biassed filtering.
I personally have had no problems from 7day shop, ive bought numerous items from them, from tripods to batterys.
I recently bought a decent digital camera so decided that i needed some bits to go with them.
I was just in luck, there was a top of the rande tripod reduced to about £10, i grabebd this right away, its very durable and made of titanium.
I also managed to pick up a fairly cheap gurillapod(flexible tripod)
Ive had no problems with their price, the postage is included in the item price too, so what you see is what you pay.
There is a wide range of items and i recieved mine in one big order in about 3/5 days, just as stated.
Ive not needed to phone them up for any kind of refund or service so i cannot comment on their customer service, the emails kept me up to date with what was being shiped and when.
I had no problems with them at all and would gladly use them time and time again, they are great for gadgets, electricals, computing goods and photography.
I'll be avoiding 7dayshop in future - in my experience I found them a complete waste of time. I ordered original canon cartridges - the first "multipack" arrived & it had been opened - the cartridges were out of their protective packaging and not factory sealed. I returned them & replacements took weeks to arrive - when they turned up they were exactly the same. 7dayshop's excuse for the replacement taking weeks was that they were out of stock. Fair enough I guess but their customer service was also out of stock then as they didn't think it was appropriate to keep me informed.
I specifically told 7dayshop on the first returns form that I only wanted a replacement product if it was original and factory sealed. Guess what? After waiting weeks for the replacement they were even worse than the first set I rejected. No packaging, no protection. If you want ORIGINAL factory sealed cartridges look elsewhere. Terrible retailer - good customer service costs nothing yet it's clearly above 7dayshop.
I will be avoiding 7dayshop in future - from my experience they're a complete waste of time. I ordered original canon cartridges - the first "multipack" arrived & it had been opened - the cartridges were out of their protective packaging and not factory sealed. I returned them & replacements took weeks to arrive - when they turned up they were exactly the same. 7dayshop's excuse for the replacement taking weeks was that they were out of stock. Fair enough I guess but their customer service was also out of stock then as they didn't think it was appropriate to keep me informed.
I specifically told 7dayshop on the first returns form that I only wanted a replacement product if it was original and factory sealed. Guess what? After waiting weeks for the replacement they were even worse than the first set I rejected. No packaging, no protection. If you want ORIGINAL factory sealed cartridges I recommend looking elsewhere. Good customer service costs nothing yet it's clearly above 7dayshop.
I wish I'd taken notice of the many bad reviews 7dayshop have received on various review sites. I thought I'd take a chance as their prices are so cheap. Well, I still haven't received my order, and am beginning to doubt that I ever will. These guys really don't give a stuff.
I ordered some ink cartridges three weeks ago - some color and some black. According to the website, both were in stock. However, 3 days later I received an email informing me that in fact the color carts were not in stock. Luckily, I wasn't in a tearing hurry for these so I waited. Yesterday, I finally received the colour carts - but the black ones have still not arrived.
I have contacted the company twice about the non-appearance of part of my order, but have been fobbed off. The frustrating thing is that there is no phone number - you can only contact them via the website.
And having done a more thorough search online, there are actually plenty of other stores selling inkright carts cheaper than 7dayshop.
Listen and learn..!
7dayshop.com is an internet based retailer supplying computer and photography equipment and accessories. The business is based in the Channel Islands, so have some advantages over mainland companies where VAT is concerned.
Their website is busy and confusing, with many products being shown on the front page. 7dayshop have a huge product range so the items shown will invariably be ones that the buyer is not interested in.
The site does offer a reasonable search engine from the front page, however. Here, the product type is clicked on (photography, for example) which then opens a second menu for that product range, and a third for manufacturer. The user can also type into a box the exact item they're looking for. A list of matches will then be shown quite quickly.
The store's main focus is accessories; batteries, memory cards, computer memory, blank CD's and Blu-ray discs as well as many other computer accessories. The site also sells video games, mobile phone and GPS accessories, too. Because of the huge range of products on offer, there's a very good chance that the accessory you want is offered for sale here.
The best thing about 7dayshop is the prices. It's important to look carefully, as some prices are similar to those from bigger stores such as Amazon (and I'd much rather use Amazon than 7dayshop if the prices are similar), but many prices are amazingly low. Currently, 2Gb of RAM (PC5300) is available from £16.99 including delivery.
Their Channel Island location means that they are not subject to VAT. For import into the mainland, all items below £18 are VAT exempt, so 7dayshop's already low prices do not attract further tax upon delivery. For items over £18, 7dayshop include VAT in the price so that there's nothing else to pay upon delivery.
These great prices do come at a different sort of cost, however, the customer service is poor. I order from this retailer now and again and find that there's something wrong with about 50% of my orders. Trying to get issues resolved with 7dayshop is almost impossible as they do not respond well at all to complaints about orders.
My last order this week, for two packs of four 1000mAh AAA rechargeable batteries, at only £2.99 per pack (amazing price!) was received within five days. Unfortunately, 7dayshop had sent one pack of 1000mAh and one pack of 800mAh! Not what I ordered (and not what was on the invoice sent with the batteries), but I know from bitter experience that there's no point in complaining as it would take more money in phone calls than the batteries are worth, with no guarantee of resolution.
The website does have more expensive items for sale such as digital cameras and external hard drives, but I would never, ever, buy anything expensive from here. Knowing that there's a good chance of the order going wrong or the item being faulty, I feel it's just not worth the risk. I'd rather go to an online store with a better record than 7dayshop. I suppose you get the service you're paying for.
In summary, 7dayshop is a great online resource within certain parameters. If you're looking for cheap accessories such as batteries or memory (especially if they offer them at less than £18) then this is a good place to get them cheaply. I would do a thorough search of other online shops before taking the plunge with 7dayshop, however.
If you're looking for more expensive items then don't risk your money with 7dayshop. There's a high probability you will end up out of pocket and/or disappointed.
Their website address is www.7dayshop.com.
I first started using 7dayshop after browsing the latest deals on hotdealsuk. A link was posted with a deal for a 2GB micro sd memory card. Often the best deals for the latest memory appear to come from 7dayshop. The ordering process for 7dayshop is straight forward with all the usal security certificates just like any other trustworthy website, place the item in the cart, proceed to check out, enter your credit card details, click the confirm button and wait for the item to be delivered. This is what I have done on two occasions and received my order as expected. The memory cards were genuine and exactly matched the item as advertised on their website. For this reason there has never been a reason to complain or contact customer services.
One point people should be aware of is, delivery times. In general delivery is a bit slower than your average online shop. In my experience orders took around 5 days to a week to deliver. However this was clearly stated at the checkout process. For anyone who is not in a rush to receive their item immediately I highly recommend 7dayshop however for anyone who wants to buy memory to buy for their camera before they go abroad within the next week, it would be better to buy somewhere.
7dayshop really do have some scathing reviews on here....not exactly sure why.
My experience in the 2 orders I have placed with them has been fantastic and the prices are simply unbeatable.
--- Products / Site ---
Primarily I hunt here for photography bargains however there is much much more when you scrape beneath the sites surface. Games, outdoor bits and bobs and batteries are just some of the items for sale, basically I think it's 7daygadgets the amount that's on there but this is by no means a bad thing.
The site has many own brand items that are insanely cheap and wonderfully as they say on the site 'the price you see is the price you pay' this includes delivery!
The site itself is very basic in terms of it looks like it should have had a nice modern revamp many years ago but this is at the same time slightly unfair to say as realistically the product images are good, the description are informative, the prices are brilliant and the layout and ease of use are a dream. Whilst Amazon and Play may have glitzy exteriors, this is expensive web design often and instead of paying for a web design overhaul, 7dayshop have simply kept their prices low. I know which i'd prefer?
Packing isn't ideal and seems to be lacking at times, a bit of extra bubble wrap or stronger brown paper wouldn't hurt? but saying this nothing has arrived damaged and I didn't exactly pay P&P so can't really say much.
--- Overall ---
Customer services is efficient in letting you know when a product is out of stock and when it has been dispatched and sends all other parts of your order out when ready (or did in my case) so that an item isn't holding up the order.
"In 2008, www.7dayshop.com ranked #10 based on market share of visits among all UK websites in the Hitwise Shopping and Classifieds - Computers industry as visited by UK Internet users" - Hitwise.co.uk
7dayshop.com is a great place to go for bargains at unbelievable prices!
Hmm, I have just seen some rather unsavoury reviews on 7 day shop which have lead me to give an account of my experiences with them.
I suppose it is true that when a retailer does something wrong then their response to their error is frequently what decides whether or not a customer returns.
In my experience, over a number of years, I would say that 7 day shop are very good at delivering decent equipment and goods at very competitive prices. Recently they have also decided to waive delivery charges, as a response to the startling success of play.com and other similar online retailers.
There are a number of sections on the site including memory cards, batteries, printer inks, pc parts and equipment as well as a large photography section where you can pick up some very good cameras and other related equipment.
In the past, on a number of occasions, I have bought memory cards, rechargeable batteries and have ransacked their outdoor section; so many great gadgets! We have a camping holiday this Summer and I have my eye on a couple of things, so I will be returning.
To anyone thinking about using 7 day shop I would say give them a go, they have met my expectations every time I have used them.
I have ordered from 7 day shop over the years and not one transaction has been perfect. The items I was prepared to wait for, the wait was eventually worth it. However, whenever you do need to dispute or challenge them, no matter how polite and constructive one is, they deploy procrastination, rudeness and utter contempt for you as a customer.
My recent order was delivered without a working set of batteries and in grade B condition. It took near on a full week for them to get around to responding to my complaint and request for a discount and/or a set of new batteries. There response was immature, rude, not at all customer focused and above all rhetorical about there advertised claims towards good customer service.
Lessons have been eventually learnt with this charlatan lot. I now consider myself a member of the many dissatisfied ex customers of 7dayflop.
Perhaps 7days#ite might be a better name. I would seriously advise against anyone using this company. Terrible customer service, using only the most basic website form. Rude and abrupt responses were the only ones I got back. I recently made the error of buying a digital camera from them. Very cheap, but upon arrival the model was clearly a US/Canadian spec model, complete with US 2-pin charger plug. When I complained that I was unhappy with the product and wished to return it I was informed that i would have to cover postage costs - despite their T&Cs stating that they would pay this for 'mis-sold' items. Whilst they are indeed cheap, it comes at a real price. I would seriously advise against buying anything from these guys - if it isn't right you are going to have your work cut out to get a refund. I am still waiting for mine...
I have been using 7dayshop.com for a few years now. My most recent purchase was last week. I ordered a compact digital camera along with a couple of batteries and a memory card.
7dayshop.com also sells various photography items (such as film, memory, filters, cameras), inkject items, various computer accessories (such as memory, keyboards, mice, cables, readers etc), mobile phone accessories and devices and much more.
As with most shops, it was easy to make an order and pay for it, with the website giving details on postage etc.
It took a couple of days for the order to be processed and dispatched, but I was expecting this as it was noted on the website. My only problem was that I had to keep checking the website to see if my order had been dispatched as I didn't receive a dispatch notice.
The items arrived seperately, the camera a day before the batteries and memory card (as they were dispatched on the same day, I'm guessing it was down to Royal Mail as to why they arrived on different days). All items were packaged well.
So far I've not had a problem with 7dayshop.com
These people are nothing short of con merchants. They take your money, ship a faulty item and dont allow you to return it. No offers of help, simply "we do not accept memory cards to be returned" - amazingly bad.Unfortunately it looks like they do not have to ahere to the Distance Selling Act either. I spoke with trading standards and they are very frustrated that they can not do anything and 7Dayshop are high on their list of complaints.DONT USE THEM - they look cheap but aren't really - plus they've just put themselves up for sale - i wonder if its because consumer laws are shortly to be introduced into Gurnesey :)http://www.turnerbutler.co.uk/memo.asp?id=IU092%20&i=5
Simply the worst online store in the UK. I have twice ordered from them and twice they have failed to deliver the items ordered.I have had to take 7dayshop and email@example.com to court to get a refund.
I was given the details of this internet shopping site by a colleague a while ago when I asked if they knew a good place to get SD cards and other PC/digital camera consumables. I was told 7 Day Shop was a very reliable company and that the prices were hard to beat anywhere else!
Don't expect a fancy welcome page when you go to www.7dayshop.com as you'll be disappointed. Good looks and fancy words are not their forte (although I will come back to what their forte is shortly)! On the homepage you will see the company logo and various links to different parts of the site mostly with bargain prices advertised. In the middle of the screen you have a list of areas such as: photography, flash memory, inkjet items, CD DVD & more, computing, PC memory, audio/visual, outdoors and mobile phone stuff from where you can select the item you're looking for. If you select, say, photography, the box to the right will be now filled with a list of items such as digital cameras, tripods & supports, cases, film, filters, etc, and once you've chosen an item in this 2nd box, the third box will display a list of manufacturers such as Canon, Pentax, Sony, etc. Or you can skip using these boxes and type directly into the keyword search box.
If you click on "about us", you will get an information page telling you the site has been running since 2000 and is continuing to establish itself as the largest internet supplier to the photographic enthusiast market. Although they say they specialise in the photographic market I have found their prices to be excellent on things like mp3 players, memory cards, batteries, etc.
One of the complaints about 7DayShop.com is that additional taxes have to be paid on purchases - the site states quite clearly that items under £18 in value are exempt from VAT and all other items are priced inclusive of VAT. This might not have been the case in the past but it certainly is now, so maybe it's an improvement they have made in response to customer feedback.
They do say you can cancel orders for items which have been placed on back order provided that they have not already been dispatched and they will accept returns within 7 days provided that they are not CDs, DVD, photographic film or software.
There is no contact telephone number available anywhere on the site which some people would find quite worrying. BUT seeing as I've seen reviews of this company from 3 or 4 years ago (and the site says they've been around since 2000) and they still seem to be going strong, I'm fairly confident that my money is safe with them - it's not as if I've spent £1,000s and not had my products delivered, so far my orders have been in the £10-£50 region and I've had no problems. Funnily enough if you sent them a contact request it asks for your phone number so they can contact you. That's all very well - they can incur the cost of the call which is fine by me but as I've never had to use this particular aspect of the site, I can't tell how good or bad that side of things is.
The ordering process on the site couldn't be simpler. As soon as you find products that you want to buy you can just click the "order now" option next to them and then review them by clicking "cart contents" at the top of the page. If you having finished adding items to your shopping cart, you need to click the "checkout" option also conveniently located at the top right of the screen. It's always worth checking out the "clearance" and "specials" items as you can find even more bargains in these areas.
For normal delivery (which they say takes 1-3 working days) you are charged £3.95 and for priority dispatch you are charged £6.95 for same day dispatch if you order before 10:30 on weekdays. I was a bit confused by this as both options say delivery can take 3-5 working days which didn't make sense. If that's the case, why would one pay the extra for priority dispatch? Personally - with all my orders I have received them within 2 or 3 working days which I was very pleased about.
The site also says you can collect your order directly from their warehouse if you are based in Guernsey but you have to pay £1.95 for that which I think is a bit cheeky. They're not incurring any costs for delivery so why charge for customers to pick up their own goods.
At the end of the day, it's probably better to order a few things from the site at the same time - the handy thing about it is that you only pay one delivery charge whether you order 1 or 10 items - work out what's cheaper?! Pretty obvious isn't it?
I've now ordered three or four times with 7dayshop.com and have never once had cause for complaint with the delivery process, the delivery of my orders or the level of contact I've had to keep me informed about my order. So I would have to say that so far it's a 100% satisfaction rate with these guys for me!
I have read various other reviews about this company which really seemed to be quite negative which is why I thought I'd write about my experiences with them. I work for an IT company and trust the judgement of my colleagues when it comes to recommending sites for IT related products and also for camera related items as there are several guys who are really into their photography and are far more into their camera gear than I am. If these guys are regular users of the site and the stuff they've purchased over the years from this company have given them no cause for complaint, that's a good enough recommendation for me.
I've ordered three mp3 players from the site (two were for gifts) and have not had any problems with the one I purchased for myself nor the ones I've given as gifts (I checked with the recipients several times and they're perfectly happy with them). I've bought several SD cards for my digital camera which I use regularly and have had no issues with them whatsoever, they work perfectly well and if anything, are more reliable and efficient than more expensive SD cards I have purchased elsewhere. I've also ordered USB flash drives in different sizes, e.g. 512Mb, 1Gb and 2Gb and have had absolutely no problems with the quality of these products either.
My various colleagues who use the site regularly have ordered camera equipment, printer cartridges and various other items and so far, no one has had anything negative to say about the site at all. If they do, I will update this review.
One small niggle I also have with 7DayShop.com is that you can't change the delivery address (well if you can, I haven't been able to figure out how to do it). I can understand the first order having to be delivered to one's credit card registered address but after that I would really like it if my goods could be delivered to my office address or to my parents who are in all day and could take delivery. As it is, I have to go to the post office to collect my parcels which is a bit annoying when I've paid for postage!
EXAMPLE OF PRICES
Just to give you an idea of the sort of prices on offer at 7DayShop.com:
USB 2.0Mb Flash / Key Drive - 128MB - £2.99
USB 2.0 Flash / Key Drive - 2GB - Samsung Original 153x Read - Mega High Speed - £9.99
USB Bluetooth Dongle - Class 1 - 100m Range - Version 2.0 - £5.99
Kodak Gold (Max) 400 ASA - 135-36 - MEGA 10 PACK DEAL - £13.99
Secure Digital High Capacity (SDHC) Memory Card - 4GB - High Speed Class 4 (118x) - £16.99
Secure Digital (SD) Memory Card - 2GB - DataWrite - £9.49
Hama Headset (Stereo) with Microphone CS-499 (VoIP and Skype compatible) - £4.99
Memorex CD & DVD Label Maker Label Pack - CD Jewel Case Inserts - 25 Sheet Pack £2.49
I would rate 7DayShop.com as a strong 8 out of 10 - as I said earlier I'd mention their forte and for me that is that they're excellent on pricing, quick and reliable on delivery and efficient at keeping you informed of your order progress. The only small issue I have as do others is that you have no telephone number to contact them on should anything go wrong. I would definitely recommend them. Maybe if you're the nervous type you could start by ordering something of low cost - make sure it's a bargain price (which pretty much everything is) so as to not feel stung by the postage costs and see how you go.
Oh I almost forgot to add that I get occasional emails from them with bargains listed which are not often enough to be annoying and really have useful products/prices listed in them, compared to other companies who spam you regularly. You also have the option to opt out of these emails if you wish to.
n.b. Also published on ciao.co.uk under the same username