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Allfancydress.com

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4 Reviews
  • Quick delivery
  • Poor quality and customer service
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    4 Reviews
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      07.11.2014 11:11
      Very helpful
      (Rating)

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      • "Quick delivery"

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      • "Poor quality and customer service"

      Awful service, and attitude to match.

      It is with a heavy heart that I have to write such a poor review, but feel that the level of service we received and the complete and utter lack of any customer service Warranted other potential customers to know what they are potentially letting themselves in for. We ordered three outfits from this company and paid for a next day service, costing in the region of £65.00. In their defence we did receive the goods the next day, but that is just about the end of the good news. all three outfits were unsuitable for a variety of reasons, so we decided to return them the same day at our own experience (£10.50 by registered post). A number of days later we received an email advising that they would credit us £ 34.94 with no explanation as the difference in price., after we questioned this we were advised that one outfit was marked and therefore they would credit anything for it. We pointed out to them that this outfit had being tried on for a maximum of 20 seconds and that there is no way it could have been marked by us., and they just simply said it is marked so no refund. The attitude of the manager was appalling, and has left us insulted and upset. I would avoid using this company at all costs., or be faced in my opinion with experiencing the poorest customer service possible. You have been warned :) Never ever ever use again.

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      12.12.2012 16:58
      1 Comment

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      Poor quality product, shocking customer service.

      I placed order with allfancydress for an outfit for my son's nativity play using express delivery as need item quickly. The item arrived withing the express delivery period but it arrived damaged. I was shocked at how poor in quality it is. This really is a £2 - £3 low quality cheap market item that is being sold at an extortionate premium for x 8 that price. The item does not look as though it will last one wear as the seams are so poorly finished. How they expect it to last a reasonable length on time is beyond me.
      On contacting the company, the customer service was beyond poor, culminating in their insinuated that I was dishonest. They refused to adhere to Distance Selling Regulations. Frankly, if you are thinking of using this company, I would urge you to re-consider. I would suggest burning you cash is probably less painful and has a more positive impact on your stress levels.

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        21.06.2012 18:41

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        Would never use them again and would not recommend. I wouldn't give them any stars but have to

        Bought a supergirl outfit for my daughter as she was doing a sponsered walk for banardos. When the costume arrived it looked and felt cheap, the belt that came with it looked like someone had cut it out of cheap material and done a very bad job. Unfortunately i had no time to get another outfit so she had to wear it, she had worn it for a few hours at school and when i collected her it was falling to bits. The velcro that held it together and held the cape on had all fallen off you couldn't even see were they had been and the boot toppers that came with it were also falling to pieces, the cheap silver material had been glued to some sponged material and was just hanging off. I phoned ALLFANCYDRESS for a refund and they told me as its been worn a refund isn't possible. I wanted to leave a comment on there website as they have lots on there all positive ones of course and the reason for that is you can't actually leave a comment. Very disappointed would not recommend.

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        09.04.2010 02:50
        Very helpful
        (Rating)
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        Good site with good range of outfits

        I used to buy my fancy dress items from a local fancy dress store, but I noticed I was being ripped off on the prices after having a look around online. Upon googling fancy dress outfits one day, I came across the website www.allfancydress.com.

        They have a massive selection of outfits, for every theme you could think of, and they cater for men, women and kids, so no matter who you are shopping for you are bound to find it here. They also do a huge range of wigs, accessories, make up and shoes to go with any outfit you could imagine. All the outfits can be found by either using specific search terms, looking in sections or just browsing. The site is really simple to use and very easy to navigate, so no need to worry about being a computer wizz to use this one, basic computer users should have no trouble whatsoever. Even if you don't know want you want, you will find something perfect for you on this site.

        I first used the site to get an outfit for me and one for my boyfriend for my mates birthday party, the theme was gangsters, so we obviously needed a gangster outfit each. All I did was type in gangster into the search box, and a large choice came up in my search results. There was more than one gangster outfit to choose from, for both me and my boyfriend, and they were both at amazing prices, at least half the price of my local fancy dress store for the same outfit.

        Ordering was really easy, all I had to was click on the outfit, pick the size and hit add to basket. After doing this for both outfits, I just clicked on checkout and was taken to a page where I could review my order and I was offered accessories that would go with the two outfits I had in my basket. I then click on continue, and was taken to a page to register my details with the website. All the details I had to enter were name, address and a telephone number and email. When this was done, I was taken to the payment page. I paid by visa, but the website accepts most major debit and credit cards.

        There is a choice of delivery options too, just before you hit the order button, which range from £3.95 for normal delivery to £8.95 for special delivery next day. For some reason I picked two seperate deliveries, normal for my outfit, and special for my boyfriends, although I didn't know about this till my boyfriends arrived ( I really should pay more attention!). My boyfriends outfit arrived the next day, and was a perfect fit, nothing wrong with the outfit at all. Unfortunatley, come the day of the party, mine still had not arrived. This was a saturday and I had ordered on the monday! I rang the company to have a bitch, not that it would do any good, I still had to go buy another outfit!

        My outfit arrived on the monday, but I was told on the phone that as it had not arrived on time, I could send it back for a full refund, so I did. Before sending the outfit back, I tried it on, just to see how it looked, only to find it was miles too big anyway, despite being described as the exact size I usually wear! I sent this back and I recieved my refund within a couple of days, no problems, so at least that was no hassle, but I was not happy about having to pay double for the same outfit.

        The website listed the normal delivery at 3-4 days, which should have got me my outfit by saturday at the latest, had it been dispatched next working day, as described on their website. My outfit was not dispatched until wednesday according to the label on the parcel, yet my boyfriends was sent the same day as ordering! Strange what a bit extra money can buy you in the world of service these days.

        I would more than likely use this website again, if the other fancy dress website I use dosen't have anything I like, as this site does tend to have a much wider range, the prices are about the same though, although the other site I have found (review to come soon) does do free shipping, but their range is a little smaller. If you do use www.allfancydress.com either order your outfit a couple of weeks in advance, or spend the extra on the special delivery option, as I found out first hand that spending money on normal shipping with these guys will do you no favours.

        All in all a good site, but I only give them a 4 out of 5 due to delivery problems.

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