I've dealt with applicances online, also known as AO.COM a few times. I needed a new dishwasher, gas oven and Fridge.
In each instance, placing an order was simple. I did it on the website, with the exception of the gas oven which I did over the phone. I had to do so, because I wanted a price match on it.
Before I continue with the phone experience, I just want to say that the online ordering system is easy to do. If you provide your mobile number you get text updates which is fantastic and means you do not have to waste time waiting.
Getting back to the phone experience, the customer agent was very polite and helpful. My oven was price matched and the order placed! Simples!!!... as the meerkats would say.
Now you get regular text updates, but what makes AO.COM standout is that they give you a timeslot when they expect to deliver your item. On some items installation is free. Your old item can be taken away for a small fee.
Now, one would expect that the after sales customer service to be horrid. Let me assure you this is NOT THE CASE. I had a few problems within the first few weeks of having these appliances (nothing major), but AO.COM really make the effort for you to feel you are valued.
They booked me a serviceman from the respective company to come over and have a look for free and problem fixed!
I've even had a call a few months down the line to check if everything was working fine and if I was happy with my purchase.
One thing I do have to note, is if you place an order over the phone - as with any company, they will try to sell you some product insurance.. just to be aware. I haven't signed up personally.
In conclusion, dealing with AO.COM/ Appliances online is great. The customer service is second to none. Its so much better than dealing with Currys/pc world or most others.
WHO YA GONNA CALL when you need an appliance?.... AO.COM! :D
This was the first time I have used ao.com but it definitely won''t be the last. I ordered two appliances for a kitchen refit, both were cheaper than I could find anywhere else, and they were delivered right to my door the very next day. Excellent serviceand excellent value.
After using AO.com at the weekend I will never use another company for my appliances. The staff were polite and very helpful I ordered my dryer at around 3pm Saturday afternoon and it was delivered around 8.45 on the Sunday morning who could ask for more?? Excellent
It turned out the washing machine and dishwasher I bought could not be connected, as the connections in the kitchen weren''t right. But Appliances Online immediately refunded the connection charge without quibble. I will certainly use them again.
This was the first time I have used this site. It was recommended to me by a niece. Having found the product that suited my needs, I phoned an order owing to the recent advise about new computer viruses. The phone was answered immediately. The process was quick and easy. The service friendly and helpful. The product arrived the next day exactly as promised.
All was going well then someone from AO phoned ostensibly to check the delivery details (which I had already been careful to add during the ordering process). Actually, we was trying to sell me an extended warranty and made out that it was free until I pushed him. The washing machine I bought already had a 10 y warranty, so he was pushing something useless. Feel much less likely to use AO again. I''ve ordered and paid - now just get on and deliver.
This was brilliant service, went to the local box shifters in town, same product same price, but not in stock, would have to order one in for me, then I would have to pick up or pay to have delivered. ordered at 10pm on saturday night arrived sunday lunchtime - no extra charge, 2 man delivery team.
Ordered Beko washing machine after viewing online on Sunday afternoon and machine delivered by 11.30am. Monday morning to the Isle of Wight free of charge which is a bonus. Can''t fault the service at all and would definitely use the again and have already recommended the company. Have only tested the washing machine but it appears to be what I wanted
Hassle-free order, no text at 7am, but the delivery time slot was online and the delivery guys called at 8.30 to confirm. They were in time, nice, polite, helpful, all good. Delivery during the WE was priceless (emergency purchase and no need to take a day off work). I just wish I wasn''t receiving an email a day since I ordered.
Excellent service and response to change our delivery date as we were having a new Kitchen fitted and the Fitters were running slightly behind schedule. Very competitive prices. Would recommend Appliances on Line to any Friends and Family.
I''ve never used ao.com before but they were recommended to me. They were excellent, I got a very well priced washing machine, plus cashback. The delivery team were very friendly and took our old machine away with no problems. Thank you so much for such a great service!
Very happy with the customer service team ? I had originally ordered a new fridge-freezer which was too wide for the space available. Upon telephoning customer services, I was told it wasn''t a problem to change my order and we went through looking at all the available models in the size I required. The Saturday delivery is a blessing in disguise - especially when it''s free! Usually this option comes at a cost with other companies. Also, the delivery guys are very courteous and very helpful - they even moved my old fridge-freezer out of the kitchen for me as I couldn''t lift it on my own. Top marks
I ordered my new washing machine late afternoon on Thursday for FREE next day delivery. AO.com texted me to advise on a delivery time slot and then the driver called to advise me of a timescale for the delivery. Both of the delivery staff where extremely polite and helpful. I will certainly recommend AO.com and will be buying the matching tumbledrier from them very soon.
I have tried to think of some genuine disadvantages, but can honestly say I just cannot think of any reaonable ones.
I have used ao.com in the past for an oven and the service then was faultless even when it came to swapping out a faulty product. It''s always been a pleasure dealing with ao.com and will continue to be so.
It was not an emergency, we had the washing upto date but we needed a washing machine within the next 4 days or so. Onto the internet then to look at what I can pick up and at what prices. I looked at Argos, Currys and having remembered the ao.com TV adverts, thought I would check them out. I had tried them in the past but didn''t think their prices were that great.
Appliances Online, or ao.com as they are known now have come along way over the years. I had heard good things about them and their delivery. Checking out their website, its pretty good. Quick and easy to navigate. The amount of products available are excellent. When I mean products however, I refer to white good. IE. Washing machines, dishwashers, fridge freezers, ovens etc. They sell or the big names including Beko, Samsung, Whirlpool, Hotpoint, AEG and Bosch.
Prices have improved alot and I really did struggle to find the choosen washing machine at a better price. I would be looking at another 30-50GBP or more from other companies. You also do not need to think about delivery charges aswell as that is included. Currently you can get next day delivery for free. Same day is available for 19.99GBP.
Delivery then. You will get a phone call on the day of your delivery and it will be from the driver stating what time he will be with you. They give you a 4hr delivery slot. The idea is that you do not have to remain in all day. However, if like mine, my delivery slot was between 10-2, which mean''t that I had to wait in all day. Delivery is done by a logistics company. They arrived within the 4hr slot. They ask where they need to leave the appliance and leave it there. No damage to any part of the house, so all good.
You need to pay for packaging to be taken away, for installation and for them to remove your old appliance. I did not need this done so I am unable to comment on these services.
Thats it I thought then. Got my appliance, I installed it and it worked fine. Money taken, nothing more needs to be done. Oh, just one last thing. You will get a phone call later that day from ao.com. A call centre will ask you if your happy with the service provided and that there was no damage etc. Nice I thought, until I realised that they are trying to sell you a guarantee.