Welcome! Log in or Register

appliancesonline.co.uk

  • image
49 Reviews
  • Hassle free
  • Great communications
  • none
  • None
  • Write a review >
    How do you rate the product overall? Rate it out of five by clicking on one of the hearts.
    What are the advantages and disadvantages? Use up to 10 bullet points.
    Write your reviews in your own words. 250 to 500 words
    Number of words:
    Write a concise and readable conclusion. The conclusion is also the title of the review.
    Number of words:
    Write your email adress here Write your email adress

    Your dooyooMiles Miles

    49 Reviews
    Sort by:
    • More +
      04.07.2014 12:24

      Advantages

      • "Delivered to your door"
      • "Competetive Prices"
      • "Hassle free shopping from your armchair"

      Disadvantages

      First class service at a very competetive price

      This was the first time I have used ao.com but it definitely won''t be the last. I ordered two appliances for a kitchen refit, both were cheaper than I could find anywhere else, and they were delivered right to my door the very next day. Excellent serviceand excellent value.

      Comments

      Login or register to add comments
    • More +
      10.06.2014 14:24
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      Don't bother shopping anywhere else

      After using AO.com at the weekend I will never use another company for my appliances. The staff were polite and very helpful I ordered my dryer at around 3pm Saturday afternoon and it was delivered around 8.45 on the Sunday morning who could ask for more?? Excellent

      Comments

      Login or register to add comments
    • More +
      08.06.2014 15:00
      Not Helpful
      (Rating)

      Advantages

      • "Good service"

      Disadvantages

      • None

      Good service

      It turned out the washing machine and dishwasher I bought could not be connected, as the connections in the kitchen weren''t right. But Appliances Online immediately refunded the connection charge without quibble. I will certainly use them again.

      Comments

      Login or register to add comments
    • More +
      07.06.2014 14:20
      Not Helpful
      (Rating)

      Advantages

      • "Quick easy and convenient."

      Disadvantages

      • None

      I would not hesitate to use this site again or recommend it to others.

      This was the first time I have used this site. It was recommended to me by a niece. Having found the product that suited my needs, I phoned an order owing to the recent advise about new computer viruses. The phone was answered immediately. The process was quick and easy. The service friendly and helpful. The product arrived the next day exactly as promised.

      Comments

      Login or register to add comments
    • More +
      04.06.2014 14:24
      Not Helpful
      (Rating)

      Advantages

      • Range
      • Price

      Disadvantages

      • "Hard sell on insurance"

      All going well and then a pushy salesman phoned

      All was going well then someone from AO phoned ostensibly to check the delivery details (which I had already been careful to add during the ordering process). Actually, we was trying to sell me an extended warranty and made out that it was free until I pushed him. The washing machine I bought already had a 10 y warranty, so he was pushing something useless. Feel much less likely to use AO again. I''ve ordered and paid - now just get on and deliver.

      Comments

      Login or register to add comments
    • More +
      03.06.2014 15:38

      Advantages

      • "delivered to your door at no extra cost"

      Disadvantages

      • none

      Excellent service

      This was brilliant service, went to the local box shifters in town, same product same price, but not in stock, would have to order one in for me, then I would have to pick up or pay to have delivered. ordered at 10pm on saturday night arrived sunday lunchtime - no extra charge, 2 man delivery team.

      Comments

      Login or register to add comments
    • More +
      29.05.2014 15:34

      Advantages

      • "Short washes"
      • "Easy to use"
      • "Fairly quiet"

      Disadvantages

      Excellent service and product what I wanted

      Ordered Beko washing machine after viewing online on Sunday afternoon and machine delivered by 11.30am. Monday morning to the Isle of Wight free of charge which is a bonus. Can''t fault the service at all and would definitely use the again and have already recommended the company. Have only tested the washing machine but it appears to be what I wanted

      Comments

      Login or register to add comments
    • More +
      28.05.2014 14:19
      Not Helpful
      (Rating)

      Advantages

      • Timely
      • Efficient
      • Fast

      Disadvantages

      • "An email a day since I ordered!"

      Good company

      Hassle-free order, no text at 7am, but the delivery time slot was online and the delivery guys called at 8.30 to confirm. They were in time, nice, polite, helpful, all good. Delivery during the WE was priceless (emergency purchase and no need to take a day off work). I just wish I wasn''t receiving an email a day since I ordered.

      Comments

      Login or register to add comments
    • More +
      20.05.2014 10:02
      Not Helpful
      (Rating)

      Advantages

      • "Delivery to suit your requirements"

      Disadvantages

      Definitely very refreshing to find a Company interested in Customer Service and not just selling.

      Excellent service and response to change our delivery date as we were having a new Kitchen fitted and the Fitters were running slightly behind schedule. Very competitive prices. Would recommend Appliances on Line to any Friends and Family.

      Comments

      Login or register to add comments
    • More +
      19.05.2014 11:00
      Not Helpful
      (Rating)

      Advantages

      • "Great range"
      • "Competitively priced"
      • Friendly
      • Efficient
      • Quick

      Disadvantages

      • None!

      Highly recommended appliance company

      I''ve never used ao.com before but they were recommended to me. They were excellent, I got a very well priced washing machine, plus cashback. The delivery team were very friendly and took our old machine away with no problems. Thank you so much for such a great service!

      Comments

      Login or register to add comments
    • More +
      14.05.2014 14:43
      Not Helpful
      (Rating)

      Advantages

      • "Prompt delivery"
      • "Speedy service"
      • "Very helpful"

      Disadvantages

      Top marks to a superb company!

      Very happy with the customer service team ? I had originally ordered a new fridge-freezer which was too wide for the space available. Upon telephoning customer services, I was told it wasn''t a problem to change my order and we went through looking at all the available models in the size I required. The Saturday delivery is a blessing in disguise - especially when it''s free! Usually this option comes at a cost with other companies. Also, the delivery guys are very courteous and very helpful - they even moved my old fridge-freezer out of the kitchen for me as I couldn''t lift it on my own. Top marks

      Comments

      Login or register to add comments
    • More +
      13.05.2014 19:28
      Not Helpful
      (Rating)

      Advantages

      • "on time"
      • efficient
      • "great sales staff"
      • "excellent service"

      Disadvantages

      My new aqualtis washing machine is fabulous! thank you AO.COM

      I ordered my new washing machine late afternoon on Thursday for FREE next day delivery. AO.com texted me to advise on a delivery time slot and then the driver called to advise me of a timescale for the delivery. Both of the delivery staff where extremely polite and helpful. I will certainly recommend AO.com and will be buying the matching tumbledrier from them very soon.

      Comments

      Login or register to add comments
    • More +
      13.05.2014 11:37
      Not Helpful
      (Rating)

      Advantages

      • "Prices second to none."
      • "Follow up excellent. "
      • "Friendly delivery staff."
      • "Delivered on chosen day and in time slot."
      • "Kept informed by email at every stage."
      • "Simple payment. "
      • "Easy and informative website. "

      Disadvantages

      • none

      Don't hesitate, just choose, pay and receive. No hassle, no bother.

      I have tried to think of some genuine disadvantages, but can honestly say I just cannot think of any reaonable ones.
      I have used ao.com in the past for an oven and the service then was faultless even when it came to swapping out a faulty product. It''s always been a pleasure dealing with ao.com and will continue to be so.

      Comments

      Login or register to add comments
    • More +
      10.05.2014 22:25
      Very helpful
      (Rating)

      Advantages

      • "Many brands to choose from"
      • "Many delivery options"

      Disadvantages

      • "Sales call after"

      The place to get your white goods online.

      It was not an emergency, we had the washing upto date but we needed a washing machine within the next 4 days or so. Onto the internet then to look at what I can pick up and at what prices. I looked at Argos, Currys and having remembered the ao.com TV adverts, thought I would check them out. I had tried them in the past but didn''t think their prices were that great.

      Appliances Online, or ao.com as they are known now have come along way over the years. I had heard good things about them and their delivery. Checking out their website, its pretty good. Quick and easy to navigate. The amount of products available are excellent. When I mean products however, I refer to white good. IE. Washing machines, dishwashers, fridge freezers, ovens etc. They sell or the big names including Beko, Samsung, Whirlpool, Hotpoint, AEG and Bosch.

      Prices have improved alot and I really did struggle to find the choosen washing machine at a better price. I would be looking at another 30-50GBP or more from other companies. You also do not need to think about delivery charges aswell as that is included. Currently you can get next day delivery for free. Same day is available for 19.99GBP.

      Delivery then. You will get a phone call on the day of your delivery and it will be from the driver stating what time he will be with you. They give you a 4hr delivery slot. The idea is that you do not have to remain in all day. However, if like mine, my delivery slot was between 10-2, which mean''t that I had to wait in all day. Delivery is done by a logistics company. They arrived within the 4hr slot. They ask where they need to leave the appliance and leave it there. No damage to any part of the house, so all good.

      You need to pay for packaging to be taken away, for installation and for them to remove your old appliance. I did not need this done so I am unable to comment on these services.

      Thats it I thought then. Got my appliance, I installed it and it worked fine. Money taken, nothing more needs to be done. Oh, just one last thing. You will get a phone call later that day from ao.com. A call centre will ask you if your happy with the service provided and that there was no damage etc. Nice I thought, until I realised that they are trying to sell you a guarantee.

      Comments

      Login or register to add comments
    • More +
      09.05.2014 14:50
      Not Helpful
      (Rating)

      Advantages

      • "Best for Price"

      Disadvantages

      Appliances online should be the first port of call for any household appliance

      Fantastic company. This is the 2nd time we have used them in as many years. We ordered a new washing machine on Sunday evening at about 2000 and it was delivered the next day, Bank Holiday Monday, at 1000.

      Very good value for money, competitive and fast delivery. Superb service

      Comments

      Login or register to add comments