Newest Review: ... and the company lived up to their promise of a price match by discounting by a further £26 as I had found one item slightly ... more
Quick delivery but unwanted sales calls!
Member Name: Cellbar
Advantages: Good pricing, quick delivery, free delivery, polite staff
Disadvantages: Pushy sales of product cover :-(
I have to say they were very quick to deliver and the follow up from after sales was well on the ball - phone calls, texts, emails galore to let me know when they were going to be delivered - I was told I would get a call/text at 7am on the day of delivery to let me know my 4 hour delivery window and thats what I got - the delivery driver rang me to confirm the delivery slot and then rang again to say he was outside waiting to deliver!
The price match promise was also good, but read the small print, it has to be cheaper INCLUDING the delivery!
Anyway - I had a call within 5 minutes of placing my £700 order congratulating me on my purchase and the wise choice of goods purchased etc, etc., then came the sales spiel!!
They could cover my items for me in case of breakdown or damage and would replace them free of charge at no extra cost blah blah blah, where could they send the pack to? All I would have to do is cancel the direct debit in 30 days if I decided I didn't want it, which was free to do.. by the way wasn't the weather terrible... it would be a minimal cost of £3.80 per week... very wise choice of washing machine... you get the picture!
Very disappointed and very quick off the phone when I declined the offer - obviously on commission as its not something they make available on the website as a purchase - this was the only thing that spoiled the service provided - this point really let them down in my eyes.
They delivered when they said they would and their prices though not the cheapest, worked out better with the free delivery - and I even got them quicker than if I had paid for delivery!! Packaging was minimal which was brilliant and they put them in situ without any problems.
I have scored them a 5 as I can't give a 4.5 (they would have lost a .5 due to the insurance selling over the phone) because everything else went like clockwork and I was not let down or disappointed with the goods or service.
Summary: Impressed with prices and speediness of service/delivery and delivery staff