Think they rolled back the quality of the site. (asda.co.uk)

Member Name: lilmissmup

Product:	asda.co.uk
Date:	26/05/09 (50 review reads)
Rating:

Advantages: Good offers on food, free delivery offers

Disadvantages: Very user unfriendly website

I am quite the fan of internet shopping especially the supermarket variety, why spend an hour walking around the shop filling your trolley, crashing into other people and having to deal with watching children screaming bloody murder because their parents won't let them have Smarties when you can sit at home, have a cup of tea and pick all you need at the click of a mouse?

I am normally a Tesco.com girl but with the credit crunch I am looking to save money as much as possible and ASDA's TV adverts plus recommendations from friends lured me into trying them, we don't have an ASDA nearby, my nearest one is over 10 miles away but they have started delivering to my town over the last few months.

If your a new customer to the ASDA site you are asked to enter your post code to check if they can deliver you.

Once you have done this you are then prompted to enter your name and address details, any discount code you may have, they ask you where you heard of the site and you then set up a pin which you will need to login to the site.

Once you have entered this information you can then enter the online store and start picking your products, the aisles are listed on the left hand side of the screen, the special offers are on tabs in the middle and your basket is on the right.

Its quite easy to search for the products you want either via browsing through the aisles or just entering the product name into the search engine but when I wanted to look through the special offers I found it very disorganised, they are not sectioned into product types, there seems to be no order at all, on looking at the site today in the Roll Back section the first product listed is J20, then underneath Prawn Crackers, Pizza and Bertolli Spread, Stir Fry Sauces and then another J20 offer, I would expect all the products to be listed by aisle and type of product i.e all J20 products next to each other with other drinks.

This put me off searching for the offers that might really intrigue me and so I just stuck to what I knew and needed.

Once I had finished selecting the products, I checked out entering my card details for payment on delivery.

You pick 2 hour time slots for delivery and the cost varies depending on day/time but I also managed to get free delivery using an online code I had found (check hotukdeals).

The day of my order came and the food was delivered about halfway through my time slot, the driver was very helpful though and explained how things worked and I had no substitutions, everything I had wanted was available.

Once I started to unpack my items though some of the things I thought I had ordered were not as they seemed, I thought I had ordered sliced corned beef but it was tinned and my 1ltr of Apple Juice turned into three 250ml cartons.

This was because the website had again not helped, it wasn't clear enough to show I was picking the wrong item.

I was impressed though with some of the prices, I got Muller Yogurts for 30p each and fresh food from the deli which my local Tesco doesn't do.

I would use ASDA again and they are changing there site shortly but I think I will wait until they do and hope they make some vast improvements as its not at all user friendly on the grocery side.

Summary: I would probably shop instore if it was nearer.