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ASDA home delivery for groceries is DREADFUL, as is dealing with Customer Services in South Africa.
Member Name: DJ_John
Advantages: None - what you think you'll gain in time & fuel you will lose in phone charges, etc.
Disadvantages: Missed time slots, incomplete orders, short date perishable foods, poor quality substitutions
When we first used the home shopping service, for the first 2-3 deliveries we were delighted with ease of ordering online, the reliability of the service and the courtesy of the drivers. Thereafter we have had problems with EVERY single delivery. Rarely turns up within the booked time slot, smashed eggs, incorrect items, missing items, and - worst of all - very short "Use By" dates on meat, fresh fish, vegetables, and salad items. If you want to get the bulk of your weekly grocery shop, most of the "fresh" produce has to be used within 2 days, so a large proportion of it will end up in the trash. On one occasion we were delivered fresh chicken that actually smelt bad.
Dealing with the customer services team in South Africa is a nightmare.
If you are not with BT for phone services you could pay a lot of money to call ASDA on the 0844/0845 number.
You might get a voucher for free delivery or something if you complain vehemently, but this does not compensate for the aggravation.
Even if you are lucky enough to get a refund on your credit card, you still have to waste time and fuel going out to buy replacement foodstuffs from another supermarket.
On the last and FINAL time we tried this service - December 2009 - customer services refused to refund items because the home shopping manager in the store wouldn't cooperate - he insisted that we take the items back to store for a refund - 22 mile round trip, £5 in fuel and 1 & 1/2 hours out of our working day. Our bill was £6.09 dearer because they had substituted a cheap bottle of their own brand wine and we'd lost the Multibuy discount.
Take a look at the forum on MoneySavingExpert.com - search "ASDA Complaint" - you'll see how many generic problems there are.
See also www.reviewcentre.com - only 19% of customers (less than 1 in 5) recommend...versus 48% for Tesco.
Have now given up - we've gone over to Tesco which may not be cheapest but at least you get what you paid for.
For the record, my local ASDA Supermarket is Burgh Heath, Surrey.
Summary: Strongly recommend you use another supermarket like Tesco or Accado. ASDA home delivery is poor.